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I got my welcome points, 250. But he didn't even ask me what i want, points or drink.
AND, I left a review 2 weeks ago on their website, no response at all.
Arrived around 6pm, while i was checking my room, a shuttle...More
Management response:Responded August 16, 2017
I am sorry that recently your check-in experience didn't provide the attention detail that is expected. I am glad to see that the issue with your points was rectified. At the time you stayed, our hotel was between General Managers, and I have since been...More
I had not stayed in this Sheraton in almost ten years. Back then I didn't have a particularly good experience so I was pleasantly surprised by this recent stay. The entire staff (front desk, bar, club) was exceptionally friendly. The only thing that could use...More
I wasn't impressed. Some problems. But the new GM called me to address each of them. I didn't even request that...the front desk asked him to call me after I mentioned a couple things that happened two days in a row. So, the hotel isn't...More
Management response:Responded August 15, 2017
Thank you again for your time yesterday letting me know areas of improvement for my staff so we can fine tune the level of service we provide all of our guests. I am excited to be here as part of this team, and look forward...More
Plenty of Platinum properties in Phoenix - pass this one by! I've been coming to this property for 18 months once about every month - and recently they have new management and are loosing top staff. Not gonna go into all the details - but...More
1 Thank PlatinumTravels
Management response:Responded August 14, 2017
I am very sorry that during your recent visit, our transition to new management resulted in some issues. Since your departure, I have been brought on as the new General Manager, and I am focused on instilling the values and level of service that all...More
This is an average and therefore perfectly adequate airport hotel. The rooms are a bit dated, but clean and reasonably equipped. More impressive are the friendly and efficient staff (shuttle drivers, receptionists, bar/restaurant servers, front of house manager) who clearly enjoy their jobs and go...More
Response from DMillerSPA, General Manager at Sheraton Phoenix Airport Hotel TempeResponded July 25, 2017
Thank you for reviewing us after your recent stay. I apologize all your expectations were not met as we strive to provide an exceptional experience throughout the hotel.
And I appreciate your kind comments about our staff. And assure you that the food...More
$81 - $203 (Based on Average Rates for a Standard Room)
Star rating provided by Expedia.
Non-Smoking Rooms ,
Number of rooms
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