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All reviewsan extended stayfull kitchencoffee makerliving roomhot breakfastsitting areaconvenient locationpool and hot tubyogurtmini fridgephoenix areadishwasherfreewaymesaasu
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jcledfig
North Chicago, Illinois
1
Reviewed February 15, 2018
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Review collected in partnership with Hawthorn Suites by Wyndham
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Response from Debora D, General Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix AreaResponded March 1, 2018
Wouldn't even stay we cancelled our stay the day of. Cost us a night of payment but I was not going to allow my 1 year old to be subject to the environment at this establishment.
Review collected in partnership with Hawthorn Suites by Wyndham
This business uses tools provided by TripAdvisor (or one of its official Review Collection Partners) to encourage and collect guest reviews, including this one.
Thank D567DPmike
Response from DeboraD123, Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix AreaResponded February 13, 2018
I apologize that you felt that the environment wasn't appropriate for your one year old.
This hotel is in need of a renovation and apparently an owner that cares.
Cons:
Remote control had no batteries.
When I tried to call the front desk, I found the phone in the room was not working.
Rusty bathroom hardware.
Bathroom light was flickering...More
Thank Ryan G
Response from DeboraD123, Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix AreaResponded February 13, 2018
Thank you for your review. I am pleased to let you know that we are beginning to go through renovations.
I cannot tell you about staying at this hotel as we did not. I can tell you that the customer service was ridiculously poor. Our flight was canceled due to a winter storm in our area. We were scheduled to attend my brother's wedding -...More
This hotel belongs on skid row! I am amazed we made it out without contracting hep a,b, or c. First of all, the man working the front desk was some kind of intoxciated. He was slurring his words, stumbling, and dropping things left and right....More
1 Thank abigail m
Response from DeboraD123, Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix AreaResponded February 13, 2018
I apologize for not meeting your expectations during your stay. I will make sure to look into the issues that you experienced with your room.
I think you have mistaken me for someone else as I never used a cab the entire time I was there nor did I have a confrontation with anyone while staying at this hotel. My review was based entirely on the cleanliness and... More
I think you have mistaken me for someone else as I never used a cab the entire time I was there nor did I have a confrontation with anyone while staying at this hotel. My review was based entirely on the cleanliness and appearance of my room and lack of housekeeping.