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Hawthorn Suites by Wyndham Tempe/mesa/phoenix Area

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Room & Suite (30)
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Overview
  • Excellent24%
  • Very good30%
  • Average19%
  • Poor15%
  • Terrible12%
Travelers talk about
“full kitchen”(10 reviews)
“coffee maker”(11 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Room Service
Suites
3 Star Hotel
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Rooms
May 6May 7
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1 room, 2 adults, 0 children
Standard Room
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Reviews (783)
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All reviewsan extended stayfull kitchencoffee makerliving roomhot breakfastsitting areaconvenient locationpool and hot tubyogurtmini fridgephoenix areadishwasherfreewaymesaasu
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21 - 25 of 782 reviews
Reviewed February 15, 2018

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Review collected in partnership with Hawthorn Suites by Wyndham
Response from Debora D, General Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix AreaResponded March 1, 2018

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Reviewed February 12, 2018

Wouldn't even stay we cancelled our stay the day of. Cost us a night of payment but I was not going to allow my 1 year old to be subject to the environment at this establishment.

Review collected in partnership with Hawthorn Suites by Wyndham
Thank D567DPmike
Response from DeboraD123, Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix AreaResponded February 13, 2018

I apologize that you felt that the environment wasn't appropriate for your one year old.

Reviewed February 10, 2018

This hotel is in need of a renovation and apparently an owner that cares. Cons: Remote control had no batteries. When I tried to call the front desk, I found the phone in the room was not working. Rusty bathroom hardware. Bathroom light was flickering...More

Thank Ryan G
Response from DeboraD123, Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix AreaResponded February 13, 2018

Thank you for your review. I am pleased to let you know that we are beginning to go through renovations.

Reviewed February 9, 2018

I cannot tell you about staying at this hotel as we did not. I can tell you that the customer service was ridiculously poor. Our flight was canceled due to a winter storm in our area. We were scheduled to attend my brother's wedding -...More

Thank akbaldwin1
Reviewed February 9, 2018

This hotel belongs on skid row! I am amazed we made it out without contracting hep a,b, or c. First of all, the man working the front desk was some kind of intoxciated. He was slurring his words, stumbling, and dropping things left and right....More

1  Thank abigail m
Response from DeboraD123, Manager at Hawthorn Suites by Wyndham Tempe/mesa/phoenix AreaResponded February 13, 2018

I apologize for not meeting your expectations during your stay. I will make sure to look into the issues that you experienced with your room.

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About
Awards & Recognition
GreenLeaders Silver level
Amenities
Top amenities
Free Parking
Pool
Fitness Center with Gym / Workout Room
Free High Speed Internet (WiFi)
Breakfast included
Room Service
Hotel Amenities
Free Parking
Breakfast included
Room Service
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Business Center with Internet Access
Room amenities
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Hot Tub
Outdoor pool
Details
Price range
$67 - $108 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Tempe
Room types
Kitchenette, Suites, Non-Smoking Rooms
Details
Price range
$67 - $108 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Green Hotel in Tempe
Room types
Kitchenette, Suites, Non-Smoking Rooms
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Traveler (29)
Room & Suite (30)
Dining (4)
Pool & Beach (1)
Business Center & Event Rooms (1)
Questions & Answers
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if you had prior knowledge that the cab wasn't doing a deal, why would you take it? At that point it's your fault. And ultimately your responsibility. My family has stayed at this hotel many times. and recently met the girl at the front desk your review givers the wrong impression of her. in fact i was in line when you came. i remember specifically because of your nasty attitude toward the girl.. and asked the kind man next to her who was helping us not to put my family next to you. Taking the first cab was your decision to make. You should have called the hotel to verify the cab company. You had demanded she pay the difference for your incompetence. I'm surprised she was so calm and reserved. Next time I'd pay a little more attention to your actions if i were you. On a good note: unfortunately i had booked my room with the hawthorn in chandler by mistake. The man helping me Chris i believe was helpful in making a new reservation and even called the other hotel to confirm that my friends reservation was made there. The girl Jordyn? i believe the other receptionist was quick to give her apologies for the scene the lady has caused.overall it was a hectic morning but the attentiveness of the receptionist made it a little easier to bare. I enjoy this hotel and the staff. I had read the reviews regarding "the smokers section" yes this is a non smoking hotel. Smoking is not allowed in side the rooms or building. However you can smoke out front. Many guests do live here due to their own personal life's ranging from flooded house, sick family, hard times...ect But they are far from"Sketchy" Very social in a good way. welcome you in and out and also do their part to keep this hotel clean. (they aren't messy) They are good people in rough situations
January 20, 2016|
Answer
Response from Mary S | Reviewed this property |
I think you have mistaken me for someone else as I never used a cab the entire time I was there nor did I have a confrontation with anyone while staying at this hotel. My review was based entirely on the cleanliness and... More
0
Votes
976angelicag
April 4, 2015|
Answer
Response from wesKansas |
Don't know, but I agree with the mattress's comfort. You might call the front desk and ask them.
0
Votes
Room Tips
"ask for room with working phone on higher floor"
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"be prepared to try switch to another room depending how bad your may be."
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"Get a room facing south (parking lot.) Street noise on Southern Ave is ridiculous and no noise insulation to..."
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"Don't stay here."
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