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Best Western Plus Tempe By The Mall

Traveler (90)
Room & Suite (34)
Video (1)

About

#23 of 52 hotels in Tempe
Location
Cleanliness
Service
Value
Hotel guests will enjoy our 24/7 Sky Harbor International Airport shuttle service, Park-N-Fly rates and appreciate the variety of nearby dining and shopping options in and around the Tempe area. We are a Green Hotel, and received 2015 Green Key Certificate. The Green Key Eco-Rating Program is the first of its kind to rank, certify and inspect hotels and resorts in North America based on their commitment to sustainable “green” operations. Complimentary hot breakfast and Best Western Reward members will be provided USA Today newspaper daily. Won Director's Award for Quality last 4 times in a row. Housekeeping Excellence Award for the 5th time in a row!**The BEST WESTERN PLUS Tempe by the Mall hotel is located across from Arizona Mills Mall and centrally located for business or leisure activities in and around the Phoenix/Tempe areas.The BEST WESTERN PLUS Tempe by the Mall hotel is three miles from the Phoenix Sky Harbor International Airport, downtown Phoenix and is near the Arizona State University campus. This renovated interior corridor hotel, with its casual Southwestern elegance offers 157 well-appointed rooms featuring free direct connect high-speed or Wi-Fi Internet access, cable television with over 70 channels, a microwave, refrigerator in all rooms and many other amenities. A Guests can take advantage of the outdoor heated pool, whirlpool spa and exercise facilities. This BEST WESTERN PLUS Tempe by the Mall hotel is near the sites of major sporting events in the Phoenix/Tempe metro areas including all ASU sporting events, the Diamondbacks, and Insight Bowl and offers several and unique guest stay packages. Make an online hotel reservation today and save at the BEST WESTERN PLUS Tempe by the Mall!
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Property amenities
Pool
Free High Speed Internet (WiFi)
Free parking
Breakfast included
Fitness Center with Gym / Workout Room
Airport transportation
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Hot Tub
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Outdoor pool
Pets Allowed ( Dog / Pet Friendly )
Self-Serve Laundry
Shuttle Bus Service
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Family Rooms
Non-smoking rooms
Good to know
HOTEL STYLE
Family
HOTEL CLASS
Hotel links
Visit hotel website
Offers & Announcements:BOOK DIRECT & SAVE
Hotel deals

Location

Full view
73Somewhat walkable
Grade: 73 out of 100
49Restaurantswithin 0.75 miles
10Attractionswithin 0.75 miles
940Reviews
127Photos
11Q+A
80Room tips
Traveler rating
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Popular mentions
Very close to ASU and PHX. Poolside rooms are nice. Price was great. The BBQs are a nice touch though I didn't use them. Front desk guy was great and friendly, lots of energy. Nice lobby with water etc. Definitely stay here if you need to be near ASU or PHX!
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Review collected in partnership with Best Western
Response from rubyv5300, Manager at Best Western Plus Tempe By The Mall
Responded 4 days ago
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind words left for the hotel rooms, price, amenities, front desk, we appreciate your kind words as we strive to provide an excellent experience. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
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Hotel's Favorite
I really like this hotel and stay there whenever I am in Tempe. It's right off the freeway, so easy to find. I love that it is right across the street from Arizona Mills Mall, and also the hotel itself is nice. The grounds are well kept, the pool is sparkling blue without
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Review collected in partnership with Best Western
Response from rubyv5300, Manager at Best Western Plus Tempe By The Mall
Responded 4 weeks ago
Thank you for completing the survey regarding your recent stay at our property. Your business is very important to us and we value your feedback. Thank you for your kind words left for the hotel, and staff by telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We look forward to having you back with us.
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We stayed here a few years ago and it was nice. We returned MAy 2019 and found it was not as nice. THE GOOD Stafff where nice Breakfast area clean food hot and fresh. pool area clean Location is great right at Baseline and I 10. Close to everyhing. THE BAD Lower level hall
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Response from rubyv5300, Manager at Best Western Plus Tempe By The Mall
Responded 1 week ago
Thank you for taking the time to complete the survey. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Thank you for your detailed account regarding your experiences during your stay with us. We are under new management and are reviewing and addressing these issues, please know that your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
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Credit card was charged prior to my arrival for a room with 2 queen beds. When I arrived, I was told the only rooms left were ones a with king size bed and that they would provide a cot, which they normally charge an extra fee but they would make an exception to waive the fee!
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Response from rubyv5300, Manager at Best Western Plus Tempe By The Mall
Responded 2 weeks ago
On behalf of our entire team, I would like to apologize for not exceeding your expectations, and the issues you experienced. Your satisfaction is important to us and are looking into these issues so that we implement improvements to ensure we offer a better experience for guests in the future. We sincerely apologize.
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Very bad experience. The room is not clean at all. I found many bugs living in the bed. Once I checked in and got to my room, I saw the trash was full. I had to call the room service to change it. Only one person work in the front desk.
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Review collected in partnership with Best Western
Response from rubyv5300, Manager at Best Western Plus Tempe By The Mall
Responded 2 weeks ago
On behalf of our entire team, I would like to apologize for not exceeding your expectations, and the issues you experienced. Your satisfaction is important to us and we will are looking into these issues so that we implement improvements to ensure we offer a better experience for guests in the future. We sincerely apologize.
Read more
Previous
PRICE RANGE
$67 - $114 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
best western plus tempe by the mall hotel tempebest western tempetempe best western
FORMERLY KNOWN AS
BEST WESTERN PLUS Tempe by the Mall
LOCATION
United StatesArizonaCentral ArizonaTempe
NUMBER OF ROOMS
157
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