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BEST WESTERN PLUS Tempe by the Mall

#7 of 47 Hotels in Tempe
Certificate of Excellence
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5300 South Priest Drive, Tempe, AZ 85283
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1 room 1 adult
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BEST WESTERN PLUS Tempe by the Mall
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624 Reviews from our TripAdvisor Community

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United States
1 review
3 of 5 stars Reviewed 4 days ago NEW

The staff was extremely nice, as we have grown to expect from our frequent stays at Best Western Plus hotels. However we made sure to reserve a non-smoking room, but the room was definitely a smoker's room. It was fine until we turned on the air, and then it smelled like people were in our room smoking.

Review collected in partnership with Best Western

Helpful?
Thank Jeffrey H
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I have stayed at this hotel for years & this stat was the worst ever. We stayed here this time to see our daughter who was being stationed out. The room was dirty with stains in the carpet. The carpet was wet that left a foul smell on my kids socks. The bathroom was dirty and disgusting. The tub was... More 

Helpful?
Thank PattyMarie35
Minneapolis, United States
2 reviews
4 of 5 stars Reviewed 1 week ago

When I'm looking for a hotel, I'm not interested in a luxury place or a place with a lot of fancy amenities; I want it to be clean, quiet, and close to things I'm going to be doing. The Best Western PLUS Tempe by the Mall fits the bill when I'm in the Phoenix-Tempe-Mesa area. I've never had any problems... More 

Review collected in partnership with Best Western

Helpful?
Thank Peter H
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago via mobile

Very close to the zoo, botanical gardens, and mall. Lots of good places to eat around this area. Rooms were very nice. Comfy beds. Nice and clean. Front desk staff were friendly. Breakfast was decent for being free. Hot tub was great. Went in the pool at 8pm even though it was the middle of January, water wasnt that cold.... More 

Helpful?
Thank Dustin F
Tucson, United States
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 weeks ago

Very professional and friendly staff. The rooms could use updating but they are kept clean. Nicely prepared breakfast buffet. The park and fly program is very handy. The shopping mall and resturants in the area are walking distance from hotel.

Review collected in partnership with Best Western

Helpful?
Thank Kathy K
Voorhees, New Jersey
Level Contributor
75 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Stayed here after arriving late night in Phoenix before heading to Tucson the next morning. Was conveniently located off I-10 and was one of the few hotels in the area with two queens, which was perfect for our family of four. Staff was friendly and room was clean.

Helpful?
Thank bzucknj
Level Contributor
106 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
4 of 5 stars Reviewed 3 weeks ago

For the price, this is a great hotel. My friends and I do the Rock n Roll marathon every year and this is where we always stay. The rooms are clean. The beds are comfy. The breakfast has lots of options. The staff members are always pleasant and helpful.

Review collected in partnership with Best Western

Helpful?
Thank Critzyj
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Hello Critzyj, thank you for the wonderful review, I hope the marathon went well for you this year. It brings us great pleasure to have you stay with us every year, and to hear that your stay with us was a wonderful experience. We look forward to having you again next year for the Rock N Roll Marathon if not... More 

Springfield, Missouri
Level Contributor
98 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
2 of 5 stars Reviewed 3 weeks ago

Some of our family recently were transferred to Tempe, and with a new grandbaby on the way - we were searching for a place to stay when visiting since they live in a small apartment. The bad - 1) Unclean bathroom - someone's wiskers in bathroom sink at check-in 2) Poor temperature control - thermostat appears to control air conditioning... More 

Helpful?
Thank ozarker2533
Belton, SC
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Excellent hotel with clean spacious rooms and good service. The location Iis very accessible to Nrizona State University and the Phoenix airpot. The hotel is quiet and has a good complimenary breakfast.

Helpful?
Thank Walter W
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Thank you Walter for the great review... It is so nice to hear these kind words about the hotel, we are so pleased your experience with us went so well and we look forward to having you come back and stay with us again. More 

Level Contributor
3 reviews
4 of 5 stars Reviewed 3 weeks ago

Stayed here for the CFP National Championship. The hotel is very clean and the staff was very friendly. We booked ahead on Booking.com and got checked into our room in only 2 or 3 min once we arrived. The rooms are spacious and clean and very comfortable. The bathrooms were clean, water pressure wasn't and issue and overall it was... More 

Helpful?
Thank Glen A
Randy F, Manager at BEST WESTERN PLUS Tempe by the Mall, responded to this review

Glen thank you for the positive review, I hope you had a great time at the Championship game. We make every effort to make our guests stays with us a wonderful experience. It is reassuring and refreshing to hear these kind words. We hope you will join us next time your in our area. More 

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