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Windmill Suites in Surprise

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440 Reviews from our TripAdvisor Community

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Showing 439: English reviews
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Cloquet, Minnesota
Reviewed 3 days ago NEW

This was a wonderful hotel to stay in when we were on family vacation. The breakfast was wonderful! The staff was very friendly. It was nice and close to the Mariner's spring training and my aunt and uncle's house. It was very easy to get in and out of. The room was spacious enough for the 4 of us. The...

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Helpful?
Thank laurahansen26
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay with us. We look to our reviews for guidance on what we are doing right and where we can improve. It is always nice when a review such as yours has nothing but good things to say. As your family lives in the area we hope that we will see...

Redlands, California
Reviewed 3 days ago NEW

Breakfast was nice. The hotel is clean and family oriented. It has been 13 years since we last stayed here and it is virtually the same. It would enhance the guest experience if the personal accessories such as shampoo, lotions and body soaps were upgraded to a higher quality since the room rate was fairly expensive for what was provided.

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Helpful?
Thank 464marlenej
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for reviewing your stay with us. We are currently working on getting a remodel started in the near future, once that is completed I am sure we will be looking to enhance our accessories as well. We are so glad that you chose us again after 13 years. Welcome back.

Wrightwood, California
Reviewed 4 days ago NEW

I have been coming to the Windmill for several years when I am in Phoenix. In the past few visits (several times in the last year) I have disappointedly noticed the facility needs serious refurbishing. The hall carpets are stained, wrinkled and shredding in many seams. The third floor seemed the worst. The room carpets are wrinkled all of which...

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Helpful?
Thank skite48
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for reviewing your stay with us and thank you for your loyalty over the years, it really does mean a lot to us. I am delighted to inform you that we will be starting a remodel of the property in early summer that will address all of your concerns. We do value all of our guests input, the...

Surprise, Arizona
Reviewed 6 days ago NEW

The views of the waterfront,pool and courtyard could be seen from our window view.The large fountain with ducks swimming and trees with shade on the greenery provided a serene atmosphere.It felt like a true getaway!The architecture is unique and has a nostalgic feel with the 90s style decor.I loved it! Staff was friendly mostly,except one lady was rude that worked...

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Helpful?
Thank Bacers80
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for reviewing your recent stay with us. I am so glad that you took the time to enjoy the pond and fountains. Too often in March people pack their stay with ball games and dinning and forget to schedule in a little down time. I am addressing the issue with your children as we value our younger guests...

Reviewed 6 days ago NEWvia mobile

We stayed one night in a double suite for the first stop on a family vacation. The room was spacious and quiet. The continental breakfast was a great way to start the day. All staff were friendly and courteous. We will definitely stay again if in the area.

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Helpful?
Thank Amanda R
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay with us and also your kind words. I hope the rest of your vacation went well. Looking forward to your return next time you are in the Surprise area.

Belton
Reviewed 1 week ago via mobile

Pros: Friendly front office staff, responded quickly to requests for extra pillows and less worn sheets after first night. They also gave us restaurant recommendations Entry area evokes old Spanish elegance Newspapers daily Free wifi was dependable Room 302 was at end of quiet hallway on upper floor, we never heard our neighbors or the ice machine, elevators, etc Water...

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Helpful?
Thank Anne S
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you Anne for taking the time to review your stay with us. I must tell you that I enjoyed reading it. You pointed out all the things we do well but still took the time to tell us we need to freshen up a bit. We do have a remodel scheduled to start in early May so we hope...

Lubbock, Texas
Reviewed 1 week ago

Very nice hotel. A little old. Bed was super comfy, as was the pull out sofa. Staff was very friendly. Good breakfast buffet. Well situated to baseball parks, shopping and restaurants. Ample parking. 😀

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Thank rhuntington16
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay with us. We value the remarks of our guests as they allow us to see where we need to improve and also where we are getting it right. Again, thank you for your kind words.

Friend
Reviewed 1 week ago

We came to Arizona for Spring training. This was our first time to stay at Windmill Suites. The room was quiet and spacious. We will definitely stay hereally again if we return to Surprise. We wold recommend this hotel.

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Thank Segner
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

We love our Spring Training guests and are always excited when the tell us they intend on returning, it assures us that we are doing things right. Looking forward to seeing you again next year.

Sequim, Washington
Reviewed 1 week ago

Great hotel close to mariners training facility nice rooms clean facilities friendly staff. Pool was great could use more lounge chairs. Breakfast was busy but good. Rooms had little kitchenettes with micro and fridge which is handy.

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Thank chuckp48
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for your kind review of your stay with us. It's nice to see that you took some time out of your busy spring training schedule to get some relaxation time by the pool. Hope to see you again next year.

Flower Mound, Texas
Reviewed 2 weeks ago via mobile

We spent two nights at the hotel while attending Rangers Spring training. The bed was comfortable and the shower head nice and high (I'm 6'1" so I appreciate that :) I liked that it had 2 vanity areas but the toilet was squeezed in and had a phone hanging on the wall..?? We didn't use the pullout couch but it...

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Helpful?
Thank Mjmegtor
Marilyn P, Guest Relations Manager at Windmill Suites in Surprise, responded to this review

Thank you for taking the time to review your stay and for your kind words. Also, thank you for bringing up your issue with the blanket that was brought to your room. As we have the comforters on the beds we very rarely get requests for extra blankets, as such we have been remiss at checking the quality of our...

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Kitchenette
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
  • Accessible rooms
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
  • Business Center with Internet Access
  • Banquet Room
  • Conference Facilities
Official Description (provided by the hotel)
This Southwest style all-suite and all non-smoking hotel offers spacious accommodations blending luxury with genuine affordability and valuable amenities. Join us for our free generous hot breakfast featuring Belgian waffles, Eggs, Bacon, Gravy and Briskets, bagels and cream cheese, Danishes, fruit, cereal and an assortment of beverages. Windmill Inn offers free wireless high speed Internet access in all rooms. Pets are welcome at no additional charge. ... more   less 

Additional Information about Windmill Suites in Surprise

Address: 12545 West Bell Road, Surprise, AZ 85374
Location: United States > Arizona > Central Arizona > Surprise
Price Range: $68 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Windmill Suites in Surprise 2.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Windmill Suites In Surprise Hotel Surprise
Windmill Hotel Surprise
Hotel Style:
#2 Business Hotel in Surprise
#3 Family Hotel in Surprise
#4 Romantic Hotel in Surprise
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Questions & Answers

Here's what travelers have asked, with answers from Windmill Suites in Surprise staff and other travelers.
4 questions
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8 months ago
Wichita, Kansas
over a year ago
Saint Joseph, Missouri
Tappahannock, Virginia

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Questions? Get answers from Windmill Suites in Surprise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Carpeting in room (303) was worn out. Seams were separating and could be a trip hazard. Night lighting in the bathroom would be beneficial. ”
 of 5 bubbles 464marlenej, 3 days ago | Read review
“large rooms, well maintained, clean, large windows, quiet”
 of 5 bubbles bgarena78, 2 weeks ago | Read review
“Ask for poolside! Beautiful view of pool and small pond and green grass!”
 of 5 bubbles jmullins2017, Feb 20, 2017 | Read review
“Room 118 is the best.”
 of 5 bubbles wenrenken, Feb 9, 2017 | Read review
“3rd Floor Rooms for quiet. Ask for Lakeview.”
 of 5 bubbles lovetotravel913, Feb 2, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question