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Holiday Inn Express Surprise

168 reviews
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Traveler (8)
Room & Suite (29)
Pool & Beach (5)
Overview
  • Excellent59%
  • Very good32%
  • Average4%
  • Poor4%
  • Terrible1%
Travelers talk about
“spring training”(18 reviews)
“front desk”(25 reviews)
“hi express”(3 reviews)
Free Wifi
Free Parking
Breakfast included
Pool
Non-Smoking Hotel
Suites
Fitness center
2.5 Star Hotel
All hotel details
Offers from Holiday Inn Express Surprise
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Rooms
Mar 5Mar 6
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1 room, 2 adults, 0 children
Standard Room
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Reviews (168)Write a Review
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All reviewsspring trainingfront deskhi expressmanager on dutynice hotelbaseball stadiumhousekeeping servicethe breakfast areatexas rangersbeds were firmrefrigerator and microwaveplenty of free parkingphoenix areafitness centerlittle thingsstay there againquiet location
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11 - 15 of 166 reviews
Reviewed April 25, 2017 via mobile

We stayed for three nights and we were very disappointed. One day we left in the morning and when we returned our room had not been cleaned. When I called the front desk there was no apology just a "what do you need". The next...More

1  Thank Mark P
Response from IHGService, Guest Relations Manager at Holiday Inn Express SurpriseResponded May 11, 2017

Hello Mark P! Thank you for your feedback regarding your stay at Holiday Inn Express Surprise, AZ. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate you nice comment about the bed and pillow. However, I'm...More

Reviewed April 23, 2017 via mobile

When we visit, this is our hotel of choice. The staff is very professional and nice. When I set up the reservation for our first visit I went through the main offices. I asked if a veterans discount was available and was told yes. We...More

Thank John C
Reviewed April 4, 2017

Nice and clean - no issues once we were there. It was just a little tricky to find the place with GPS, but we found it. Staff was friendly. Breakfast was decent, coffee was good. Great place to pit stop for the night while in...More

Thank dcmal
Reviewed March 28, 2017

This hotel is everything I expect of a Holiday Inn Express. Friendly staff, very clean, modern room. Breakfast is industry standard. Fitness Center is industry standard for this size hotel. Pool and Hot Tub clean. Hotel is in a very open area with nice views...More

Thank Bruce W
Reviewed March 20, 2017

Had a great experience at this hotel. Could've started off poorly as our room wasn't ready at roughly 5pm (despite checkin being at 3pm). They quickly compensated us for the inconvenience which only ended up being about 15 minutes. I appreciated them taking responsibility without...More

Thank dlh85royals
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About
Awards & Recognition
Certificate of Excellence
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet ( WiFi )
Fitness Center with Gym / Workout Room
Breakfast included
Hotel Amenities
Free Parking
Business Center with Internet Access
Breakfast included
Meeting Rooms
Laundry Service
Multilingual Staff
Self-Serve Laundry
Dry Cleaning
Room amenities
Microwave
Things to do
Pool
Fitness Center with Gym / Workout Room
Heated pool
Outdoor pool
Hot Tub
Tennis Court
Details
Price range
$130 - $370 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Surprise
#6 Business Hotel in Surprise
Room types
Suites, Non-Smoking Rooms, Family Rooms
Details
Price range
$130 - $370 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#5 Family Hotel in Surprise
#6 Business Hotel in Surprise
Room types
Suites, Non-Smoking Rooms, Family Rooms
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Traveler (8)
Room & Suite (29)
Pool & Beach (5)
Dining (3)
Business Center & Event Rooms (1)
Questions & Answers
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Room Tips
"No discernible differences."
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"#104 downstairs with easy access to parking lot & outdoors & looks east"
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"Turn air on asap. Takes a little bit to completely cool down. Rooms are big."
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"4th floor will at least insure no one makes noise above you. The view of the mountains is great from the west..."
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