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Holiday Inn Express Surprise

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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Holiday Inn Express Surprise
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158 Reviews from our TripAdvisor Community

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Showing 156: English reviews
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Garden Prairie, Illinois
Reviewed 4 weeks ago via mobile

We stayed for three nights and we were very disappointed. One day we left in the morning and when we returned our room had not been cleaned. When I called the front desk there was no apology just a "what do you need". The next night there was a party in the hallway and rooms sounding us. I called the...

Thank Mark P
IHGService, Guest Relations Manager at Holiday Inn Express Surprise, responded to this review

Hello Mark P! Thank you for your feedback regarding your stay at Holiday Inn Express Surprise, AZ. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate you nice comment about the bed and pillow. However, I'm sorry we fell below your expectation regarding housekeeping, customer service and the noise during your...

Mesa, Arizona
Reviewed December 18, 2016

We wanted something kind of close to home but far enough to justify getting a hotel for the weekend. We chose Surprise to check out and this Holiday Inn Express. We've stayed at other properties and this was just as good. The beds were firm but comfortable. The room was clean and we had good housekeeping service. The staff were...

Thank Aljofred2travel
About Hotel's Favorite Review
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you for the great review. I am happy to hear you enjoyed your stay with us.

Reviewed 4 weeks ago via mobile

When we visit, this is our hotel of choice. The staff is very professional and nice. When I set up the reservation for our first visit I went through the main offices. I asked if a veterans discount was available and was told yes. We showed up and there was no record of this agreement on the record. The night...

Thank John C
Michigan's Upper Peninsula
Reviewed April 4, 2017

Nice and clean - no issues once we were there. It was just a little tricky to find the place with GPS, but we found it. Staff was friendly. Breakfast was decent, coffee was good. Great place to pit stop for the night while in Arizona. We didn't have time for the pool but it looked really nice too.

Thank dcmal
Reviewed March 28, 2017

This hotel is everything I expect of a Holiday Inn Express. Friendly staff, very clean, modern room. Breakfast is industry standard. Fitness Center is industry standard for this size hotel. Pool and Hot Tub clean. Hotel is in a very open area with nice views of area mountains. Several blocks to Surprise Stadium and minutes to many restaurants.

Thank Bruce W
Ankeny, IA
Reviewed March 20, 2017

Had a great experience at this hotel. Could've started off poorly as our room wasn't ready at roughly 5pm (despite checkin being at 3pm). They quickly compensated us for the inconvenience which only ended up being about 15 minutes. I appreciated them taking responsibility without any push from us. Overall the front desk staff was friendly and helpful the entire...

Thank dlh85royals
Overland Park, Kansas
Reviewed March 1, 2017

Greta location to the stadium, about 6 blocks, which enable us to walk every day Free breakfast was pretty good and the staff was very friendly and accommodating Our room was huge, and very clean. It had Free parking - which is something you don't see much anymore It must be well made, as we stayed right next to a...

Thank Terri0826
Saint Charles, Illinois
Reviewed February 28, 2017

With one of us working and one of us sort of stranded this was the perfect location. It's an easy walk to the Surprise practice facility for the Kansas City Royals and Texas Rangers. The Rangers were very accommodating to fans. It's also a nice stadium to watch a game. On the other hand, there isn't much to walk to...

Thank Farmerville
Long Island NY
Reviewed February 17, 2017 via mobile

We stayed here for two nights to visit family. Have nothing negative to say. King size bed was great, coffee machine in room, free coffee in lobby all the time, free breakfast. Great location on the edge of the desert. We have stayed at just about all the Holiday Inn Express in this area, this one was just as good....

Thank RCJ1
Kersey, Colorado
Reviewed February 17, 2017

The room was very nice, we were upgraded to queen suite because they didn't have a king bed for all the nights we were there, I would have rather had the king bed since we didn't need 2 beds or the suite, but it was very roomy and would be great for travel with kids. Breakfast was a little above...

Thank Sheri M
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66 photos of this hotel

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Room/Suite (4)
Hotel & Grounds (2)
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Pool/Beach Area (1)
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Business Center/Function Rooms (2)
Room/Suite (21)
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Bathroom (2)
Other (12)
06/04/2017 06/05/2017
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
  • Breakfast included
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
  • Dry Cleaning
Official Description (provided by the hotel)
Welcome to the Surprise Hotel Located in a Growing Community From booming business districts to breath-taking landscapes, the Surprise, Arizona, Holiday Inn Express Hotel & Suites neighbors attractions for every taste. Our Surprise hotel stands only thirty miles from downtown Phoenix, in one of the nation's fastest growing communities. Business travelers will enjoy our convenient location near Arizona's thriving businesses. Our Surprise, Arizona hotel near Phoenix's Sky Harbor International Airport (PHX) and Deer Valley Airport (DVT) makes it easier to travel in and out of the area. Our Greater Phoenix hotel is also located near many major businesses, such as Toyota, Volvo Ford and Daimler-Chrysler. Sports enthusiasts will enjoy being surrounded by Speedworld Raceway, Glendale Arena , multiple top-rated golf courses and both Peoria and Surprise stadiums (Spring Training Center for Kansas Royals and Texas Rangers) . Visitors of our Surprise, AZ hotel can also head outdoors to hike Piestewa Peak's popular Summit Trail for a breath-taking view of the city or revel in the beauty of the Desert Botanical Garden's thriving plants. No matter where you go, our newly-built Surprise hotel rooms with free high-speed Internet access will always welcome you back for a relaxing dip in our outdoor pool and whirlpool. ... more   less 

Additional Information about Holiday Inn Express Surprise

Address: 16540 N Bullard Ave, Surprise, AZ 85374-7601
Location: United States > Arizona > Central Arizona > Surprise
Price Range: $99 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Surprise 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Surprise Hotel Surprise
Surprise Holiday Inn
Holiday Inn Surprise
Hotel Style:
#5 Family Hotel in Surprise
#6 Business Hotel in Surprise
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Questions & Answers

Questions? Get answers from Holiday Inn Express Surprise staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“4th floor will at least insure no one makes noise above you. The view of the mountains is great from the west side rooms.”
Farmerville, Feb 28, 2017 | Read review
“Rm 319 looks out over covered entry to hotel, not a great view, but not a brick wall. Close to the elevator, but the noise wasn't bad.”
SheriM645, Feb 17, 2017 | Read review
“There is the Luck Air force base so you may see/hear some very fast planes,but only outside”
eween49, May 17, 2016 | Read review
“Ask to be on the pool side for viewing”
415cynthiac, Nov 29, 2015 | Read review
“I think the rooms facing out the front, is toward the stadium, if the room face the west you can see mountain. But all rooms were good.”
barbaral512, Feb 20, 2015 | Read review
5 of 5
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$90* /night
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Prices are for 1 room, 2 adults
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