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Holiday Inn Express Surprise

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16540 N Bullard, Surprise, AZ 85374
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Holiday Inn Express Surprise
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131 Reviews from our TripAdvisor Community

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Corona, CA
Level Contributor
28 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago

We stayed here for one night and the hotel was just as you imagine a Holiday Inn to be. Clean, average, decent. Our room was nice but next to the exit so there was a bit of exit slamming of the door going on. What made this above average is the staff. We were greeted very nicely and the morning... More 

Helpful?
Thank dlgnca
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you so much for taking the time to give our hotel a great review. We are so pleased we were able to reunite your son with his stuffed animal. I will make sure that the staff hears your kind words. More 

Atlanta, Georgia
Level Contributor
63 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
4 of 5 stars Reviewed 1 week ago

Hats off to the personnel at this IHG property. Everyone was friendly and courteous. I asked for an early check-in expecting the usual 'we're sorry' and instead was told to come on in, my room was ready. After a 4 hour flight, it was like winning a prize. This property is very well maintained for a seven or eight year... More 

Helpful?
Thank Julie F
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Hello, I am sorry there was a mix up with the do not disturb sign and that you received some older towels! We try and keep an eye out for towels that are worn and no longer soft and must have missed yours. Thank you for the review I hope you enjoyed your two days with us! More 

California
Level Contributor
25 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed 4 weeks ago

Very noisy due to poor construction. Shower water not hot. When complained...no one cares. Manager suspected my motive in complaining. What a nerve. At over $100. Night I'm suspected of lying? WOW! Will never stay at this brand again. Definatly way over priced.

Helpful?
Thank Susan G
IHGService, Guest Relations Manager at Holiday Inn Express Surprise, responded to this review

Dear Susan G, Thank you for writing a review on our hotel. Our goal is to deliver exceptional service and comfortable accommodations. However, we sincerely apologize that your stay was negatively by the noise challenges and the type of service received did not live up to your expectations. It is certainly not our intent to disappoint our valued guests like... More 

Rio Rancho, New Mexico
Level Contributor
45 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 stars Reviewed 4 weeks ago via mobile

We really like the property. Rooms are always clean and comfortable, with well lit rooms and good rates. Yesenia booked our 4 night stay. Very friendly and professional young lady. We also liked Erma, in the breakfast room. She worked very hard to keep the room clean and well stocked with food. She went beyond normal service, by taking our... More 

Helpful?
Thank PTInstructor
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

I will make sure Yesenia and Erma see your very kind words. Thank you for taking the time to recognize them they deserve it! I am happy to hear you enjoyed your stay with us. More 

Willow Grove, Pennsylvania
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 5 weeks ago

We stayed here in December while visiting our son. The positives were that the room and hotel were very clean. The staff was very friendly. The bed was really comfortable, although could use new pillows. The breakfast was very nice. Had everything you need to get the day started. There was always coffee in the lobby any time of the... More 

Helpful?
Thank Hjg G
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Hello, Thank you for taking the time to review our hotel We appreciate the feedback. I will have to investigate the extra person charge. I am sorry for the confusion and hope you will give us another chance to improve your opinion of us. More 

Anchorage
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed December 5, 2015 via mobile

Very good price, very clean hotel. The rooms where spacious and comfy. The shower was clean. Breakfast was very nice good variety of items. The pool was really nice and hot tub available. Parking was convenient and right in front of door. Kids enjoyed the stay.

Helpful?
Thank teresa0823
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Teresa0823, I am happy to hear you and your kids enjoyed it here. I am glad we could house your family for a little while. We hope to see you again! More 

Overland Park, Kansas
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed November 29, 2015

Staff was friendly, room was quiet, clean and comfy. The breakfast was great - tasty and fresh. We didn't get a chance to splash in the heated pool but it looked very inviting, clean and sparkling. We were visiting relatives so didn't do a lot of exploring but this hotel is right down the street from the spring training facility... More 

Helpful?
Thank Cynthia C
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Cynthia, I am very happy to hear you enjoyed your stay. Come see us again if you are back in Surprise to visit your relatives. More 

Phoenix, Arizona, United States
Level Contributor
7 reviews
3 hotel reviews
2 of 5 stars Reviewed September 1, 2015 via mobile

My Mom and I stayed 4 nights in this hotel and the positives is that it is fairly new. However, 2 out of the 3 days we were there they never made up or cleaned our room. I even told a cleaning person outside our room one day that we were going out for a while so could she be... More 

Helpful?
Thank Debby K
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

I am so sorry that we dropped the ball with getting your room serviced every day. Our staff is usually very attentive and it sounds like we really messed up your stay. I am very sorry for this and I hope you will give us another chance to make it up to you. More 

Topock, Arizona
Level Contributor
30 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed May 4, 2015

I enjoyed my stay here, had the kids over while I was in town to play in the pool. Very clean and everything felt "new." Comfortable beds, nice breakfast layout, overall a very nice place. One complaint, the tile floors coming back from the pool - tile and wet feet = bad combination. We kind of slid our way to... More 

Helpful?
Thank zaggrad
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

We are glad you were able to spend some time with family and take advantage of our pool! Those kids never seem to get fully dried do they? Thank you for the kind words, Ian More 

Toronto
Level Contributor
54 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 stars Reviewed April 23, 2015

This is obviously a newer property, so everything is still fresh, clean and modern. Good check-in (in fact, everyone I ever saw at the front desk was always smiling and friendly) Good breakfast, with large seating area. Coffee 24 hrs in the lobby, and they left the breakfast area open so you could always "sneak" a cookie or banana if... More 

Helpful?
1 Thank gomerpyle
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you so much for the great review of our hotel. Would you believe that we are nearing 8 years old? The staff takes great pride in keeping our hotel fresh and up to date. I am glad we are succeeding in this regard. Ian More 

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