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Holiday Inn Express Surprise

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Holiday Inn Express Surprise
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141 Reviews from our TripAdvisor Community

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Showing 140: English reviews
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 10, 2016 via mobile

My family and I (hubby and 2 kids) recently stayed at this Holiday Inn. It was new so of course the rooms and everything else inside was clean and fresh. The breakfast was excellent the ladies that take care of it do a great job keeping everything neat and tidy and stocked. Pool area was also nice and clean. Rooms... More 

Helpful?
Thank Sweetbabespa
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you for the great review! We can't wait to see you next time you are in the area! Ian More 

Prescott Valley, Arizona
Level Contributor
125 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed May 31, 2016

Nice room, nice bed and the overall hotel is clean and neat. The staff were friendly and helpful. Pool small but nice. Only complaint is that every time the compressor on the AC shut off it made a very loud clunking noise.

Helpful?
Thank kimjady
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

I am happy to hear you enjoyed your stay with us. I am sorry about the loud compressor noise. It takes a lot to cool down the Arizona heat and the units take a beating this time of year. I will make sure we get that unit checked out and running perfectly. Thank you for the review. Ian More 

Cohasset, Minnesota
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 25, 2016 via mobile

New, very clean, outstanding staff. Breakfast hot with healthy choices. Would highly recommend and stay there again. Convenient location with many restaurant choices very near. Close to many shopping locations with shopping for all ages.

Helpful?
Thank Garry G
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you for the great review! We are always happy to hear positive feedback. Ian More 

Blaine, Minnesota
Level Contributor
48 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed May 17, 2016

We really like stay I g at the Holiday Inn's, usually get comfortable beds and have plenty good food to have for breakfast. They have hot or.cold foods along with fruits and breads of different kinds. Hot coffees, tea and cocoa is also available. This one also had pancakes, some we've gone to had waffles. Nice pool area and workout... More 

Helpful?
Thank eween49
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you for the review! The Pancake machine is pretty great. We are happy that you enjoyed your time with us. Ian More 

Madison, Wisconsin
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed May 16, 2016

Very nice stopover before heading to airport. Clean, comfortable., convenient. Great, pleasant front desk personnel. Typical breakfast bar. Airconditioner was struggling a bit but may have just been that one.

Helpful?
Thank Mitzie16
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Thank you for taking the time to review your stay with us. I am happy to hear you enjoyed our hotel. Ian More 

Leesburg, Virginia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 2, 2016 via mobile

The hotel was clean and comfortable. Upon check in, my wife and I were greeted by a friendly staff member. Our room was very nice and the house keeping staff was very courteous and attentive. The complimentary breakfast was hot, fresh, and delicious. The pool facility was clean and up to date. For the price we paid, we received exceptional... More 

Helpful?
Thank forrestb819
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

forrestb819, Thank you for taking the time to review your stay with us. I am so happy to hear you had a good experience while at the hotel. If you are ever in the area come back and see us. More 

Japan
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed April 26, 2016

My family and I stayed in one of the suites, which included 2 full beds, a sitting area, a kitchenette, large bathroom w/tub, for about 2 weeks and we were very comfortable and happy with our stay. The facility is well kept and our room was just great. Lots of nice amenities. Breakfast was served daily and that helped us... More 

Helpful?
Thank Left X
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Left X, Thank you for taking the time to leave a review for our hotel. I am happy to hear you enjoyed your stay with us and I hope if you are ever back in sunny Surprise you will come see us again. Ian More 

Kansas City
Level Contributor
81 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
5 of 5 stars Reviewed April 9, 2016

My husband and our two sons recently stayed at this hotel. We enjoyed it and will be back. If you love baseball (especially the Royals and Rangers) then this is a great place to stay. Within walking distance of the training fields. It was so nice to be able to go over there for awhile and then come back and... More 

Helpful?
Thank KC2833
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

KC2833, Thank you for taking the time to write such a great review of our hotel. We are delighted you enjoyed your stay with us. Ian More 

Castle Rock, Colorado
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed March 19, 2016 via mobile

I visited this hotel while on business in Wickenburg, 45 minutes away, which in this remote corner of greater Phoenix is considered "close". I was genuinely "surprised" by the amenities and high quality of the hotel, which is fairly new. The reception area is very nice and the desk persons were great. The room was clean, comfortable and quiet. The... More 

Helpful?
Thank Daniel A
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

I am so happy we "surprised" you with our hotel. We take great pride in giving every guest a great stay. Thank you for the review! Ian More 

Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed March 16, 2016

tied for best location (with residence inn) for those who want to absorb the baseball atmosphere. walking to morning practice, then back to hotel, then back to game is very easy. the pool & hot tub are nice perks on top of the free breakfast & wifi.

Helpful?
Thank pat r
Ian G, General Manager at Holiday Inn Express Surprise, responded to this review

Pat R. Thank you for taking the time to give us a wonderful review. I am happy you enjoyed your time with us. Ian More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Breakfast
  • Free Parking
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Welcome to the Surprise Hotel Located in a Growing Community From booming business districts to breath-taking landscapes, the Surprise, Arizona, Holiday Inn Express Hotel & Suites neighbors attractions for every taste. Our Surprise hotel stands only thirty miles from downtown Phoenix, in one of the nation's fastest growing communities. Business travelers will enjoy our convenient location near Arizona's thriving businesses. Our Surprise, Arizona hotel near Phoenix's Sky Harbor International Airport (PHX) and Deer Valley Airport (DVT) makes it easier to travel in and out of the area. Our Greater Phoenix hotel is also located near many major businesses, such as Toyota, Volvo Ford and Daimler-Chrysler. Sports enthusiasts will enjoy being surrounded by Speedworld Raceway, Glendale Arena , multiple top-rated golf courses and both Peoria and Surprise stadiums (Spring Training Center for Kansas Royals and Texas Rangers) . Visitors of our Surprise, AZ hotel can also head outdoors to hike Piestewa Peak's popular Summit Trail for a breath-taking view of the city or revel in the beauty of the Desert Botanical Garden's thriving plants. No matter where you go, our newly-built Surprise hotel rooms with free high-speed Internet access will always welcome you back for a relaxing dip in our outdoor pool and whirlpool. ... more   less 

Additional Information about Holiday Inn Express Surprise

Address: 16540 N Bullard Ave, Surprise, AZ 85374-7601
Location: United States > Arizona > Central Arizona > Surprise
Price Range: $100 - $193 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Surprise 2.5*
Number of rooms: 115
Reservation Options:
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Also Known As:
Holiday Inn Express Surprise Hotel Surprise
Surprise Holiday Inn
Holiday Inn Surprise
Hotel Style:
#5 Family Hotel in Surprise
#6 Business Hotel in Surprise
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