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Days Inn & Suites Surprise

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Days Inn & Suites Surprise
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446 Reviews from our TripAdvisor Community

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Showing 445: English reviews
Nuevo, California
1 review
4 of 5 stars Reviewed 1 week ago

I've stayed here a few times while bringing my son to see his grandparents and enjoyed them all. Very nice staff and area is nice and quiet. The rooms are clean, it's nice to have a refrig in the room.

Helpful?
Thank lindalou201110
Vitaliy-GM, General Manager at Days Inn & Suites Surprise, responded to this review

Dear Guest, I would like to personally thank you for your loyalty and choosing to stay at our property. I am pleased to hear that your stay is enjoyable every time. I have just recently came to this property and already initiated some changes to make everyone's stay more pleasant like yours, so when you see changes you like or... More 

El Mirage, Arizona
1 review
5 of 5 stars Reviewed 2 weeks ago

Enjoyed my stay only thing that sucked was the pool was closed early:( other then that everything was great! Thank you

Review collected in partnership with Days Inn

Helpful?
Thank 889analias
Vitaliy-GM, General Manager at Days Inn & Suites Surprise, responded to this review

Dear Guest, I would like to personally thank you for staying with us and apologize about the early pool closure. There were few times where safety was a major concern due to pool being open late, and just to ensure no one gets hurt the hours have had to be adjusted. I am glad to hear your stay was great... More 

Alameda, California
1 review
3 of 5 stars Reviewed 2 weeks ago

My sister's car was broke into while parked directly in front on the security camera. Everything else about the stay was fine however. The property was clean and the customer service was good.

Review collected in partnership with Days Inn

Helpful?
Thank Crystal B
Vitaliy-GM, General Manager at Days Inn & Suites Surprise, responded to this review

Dear Guest, On behalf of my entire team and myself I would like to apologize for security breach (window) where your sisters car was broken into. I have reviewed the tapes and followed up on the police report, it was a sting operation of 3 people, 1 was distracting, 1 was watching and another one scoping the parking lot. They... More 

Temecula, California
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Stayed there for a fiends wedding that was around the corner. Wonderful rooms. Staff went beyond the extra mile to be helpful. There were a few issues, but the staff IMMEDIATELY resolved them. I mention it because I would rather stay somewhere I know the staff are both willing and equipped to provide a great visit. I will stay there... More 

Review collected in partnership with Days Inn

Helpful?
Thank John R M
Vitaliy-GM, General Manager at Days Inn & Suites Surprise, responded to this review

Dear Guest, I would like to personally thank you for staying with us on your last trip, my team and I apreciate you taking the time to write a review about our property. I am pleased to hear that you had a wonderful stay and our staff was quick to respond to any concerns that you had and resolve them... More 

1 review
3 of 5 stars Reviewed 3 weeks ago via mobile

This was year 2 for me staying over 4th of July weekend. The hotel is average . Pool wasn't open. They said would could go to the sister hotel behind us. The breakfast had little choices. The staff makes you feel very welcome. WiFi worked great. It smelled very clean when we walked in. Room was clean. Plenty of space... More 

Helpful?
Thank Rene S
Vitaliy-GM, General Manager at Days Inn & Suites Surprise, responded to this review

Dear Guest, Thank you for taking the time to complete our online review regarding your recent stay at our hotel. Your feedback is very important to us and we can assure you that we will use this information to do everything possible to create an enjoyable experience for each of our guests. I am pleased to hear that your stay... More 

Phoenix, Arizona
2 reviews
4 of 5 stars Reviewed 4 weeks ago

Wifi did nir work the must time. Breakfast could have being better. Not much to choose from. Pool wasnt that clean. Rooms can be better condition. Staff members were good.

Review collected in partnership with Days Inn

Helpful?
Thank Carmen C
Vitaliy-GM, General Manager at Days Inn & Suites Surprise, responded to this review

Hello Carmen, I would like to personally thank you for taking your time and write a review, first I would like to apologize for the inconvenience with the Wifi, we were aware of the spotty connection and had a tech come out yesterday and re-configure the whole network to be able to provide adequate connection throughout the whole hotel, therefore... More 

Blakeslee PA, United States
Level Contributor
28 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed June 23, 2016

Yes this hotel is a bit dated, hall carpets need shampooing, hairdryer didn't work, coffee in room with no coffeemaker, small leak under bath sink. But aside from these issues, and for what we paid: comfy beds, no problem with A/C - if it was left on before we got there, would have been even better. Everything was unplugged now... More 

Helpful?
Thank Philip P
Vitaliy-GM, General Manager at Days Inn & Suites Surprise, responded to this review

Dear Philip, Thank you for staying with us and taking your time to write a review. I understand that the hotel is a bit dated, therefore we are getting ready to get it renovated, where we would change out the carpets, update appliances, lighting, etc. things that make it more up to date. Meanwhile there is no excuse to have... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Free Parking
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
Things to do
  • Pool
  • Hot Tub
Room types
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Free Breakfast
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Days Inn & Suites Surprise

Address: 12477 West Bell Road, Surprise, AZ 85374
Location: United States > Arizona > Central Arizona > Surprise
Price Range: $68 - $85 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Days Inn & Suites Surprise 2*
Number of rooms: 60
Reservation Options:
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Also Known As:
Days Inn Surprise
Surprise Days Inn
Hotel Style:
#3 Romantic Hotel in Surprise
#4 Business Hotel in Surprise
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