Just arrived in Phoenix with my wife and 2 children for a night here, and then we were heading to Adobe Hacienda which we booked several weeks ago. Just received a call saying “we overbooked and we have no room for you now”. A very special thank you for telling us after we flew in and everything else is booked. Very nice feeling on a family vacation to now scramble for a place to stay and pay last minute rates...classy! Danny
The rooms are large and airy, the bathrooms are really nice. The breakfast was good. We have two suggestions for the property. First, instructions on how to use the TV. I may be 65, but I have been using devises and the internet since its creation, and I had a hard time figuring out how the TV worked. Second, do away with the Keurig coffee at breakfast and brew real coffee. They have the machine, just did not use it. Even with those small glitches, we will be back the next time we are in the Sedona region.
We traveled here Feb 2021, 2 adults and an almost 3 year old. We stayed in the dream catcher suite. First there are not kitchenettes in the room there is a central dining area. No microwave not even a coffee maker a maybe 18” fridge. Second you cannot control the temperature in the room. There is a central thermostat for all the rooms & the fireplace in the dream catcher suite would not stay lit. Not the experience you want with a 3 year old & freezing temperatures outside. The food was delicious, everyone has been polite & welcoming, but we will not be back
We stayed at Adobe Hacienda for our honeymoon, end of February 2020. To be honest, it started out kind of disastrous. Unbeknownst to us, Adobe Hacienda had been sold a couple weeks before. The cook apparently left with the former owners. And while they had us on file as having booked, they did not have the specific room we chose noted. So picture this, first night of the honeymoon, been traveling 17 hours, it's HAILING outside, and we go to check into our room and there are other people in it. There wasn't anyone site managing it at that point, so we're calling a 24 hour number. I'm exhausted and ready to cry and they're scrambling to find us another room. Night 1 of our honeymoon. And yet, I'm still giving them 4 stars, and my husband and I dream about returning quite frequently. If not for Covid, we'd probably be spending our anniversary there next week. There were a lot of snafus that came up during our trip. I don't think they can be blamed on the new owners- things just happen when ownership is tranferred. They were in the process of upgrading, renovating, updating, and hiring new staff while we stayed. But we had the opportunity to meet both owners, Leslie and Max, and they were both kind and wonderful and definitely did right by us. No, we didn't get the fresh cooked breakfast every morning, but the place was beautiful and from what I can tell has gotten even better since our stay. The location is convenient. The environment was nice and quiet. Honestly, we can't wait to return someday, and I'd still recommend it to anyone visiting. Thank you Leslie and Max! …
The place has a cumbersome and annoying booking and check in process. It had no free cancellation, asked for ID and credit card info for the sake of preventing fraud weeks BEFORE we arrived, sent us numerous reminders for not checking in before 4pm, and reminders for getting out before 10am. The room was spacious, the breakfast was very good, the laundry room had no lighting. Comparing with other places we had stayed, we rated two star for the value of the money.