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Extended Stay America - Phoenix - Scottsdale - North

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Extended Stay America - Phoenix - Scottsdale - North
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74 Reviews from our TripAdvisor Community

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Showing 72: English reviews
San Diego, California
Reviewed November 7, 2016 via mobile

I was supposed to stay for two nights but only stayed for 1 and moved to a different hotel at my own expense. It's cheap but it's so run down and dingy and the room was so small and uninviting that I would rather pay more than stay here. One of the worse most uninviting places I've stayed and I...

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Helpful?
1Thank Darlenerohr
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale - North, responded to this review

Thank you for taking the time to write a review of your stay. I am sorry to hear that we did not meet you expectations because of the lack of cleanliness and customer service. To prevent this from happening again, my team is taking the comments that you have gotten from you and better ourselves to better accommodate our guests....

Norwich, United Kingdom
Reviewed September 25, 2016

Stayed here for 3 nights, upon arrival appeared very clean and nice however when attempting to have a bath discovered an abundance of human hair all around and in the bath. Disgusting! First night requested kitchen equipment and was told it would be brought to room. This did not materialise until late on 2nd night after personally collecting at approx...

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Helpful?
1Thank Rosemary C
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale - North, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that we didn't meet your expectations. To prevent this from happening again, our team is taking the comments and work on making sure cleaning on par with guest satisfaction. The staff and I appreciate your comments, as it will only...

Denver, Colorado
Reviewed September 24, 2016

We booked this MOTEL for a recent trip to Scottsdale. It was close to the surgical center where my husband was to have back surgery and they claimed to provided a full kitchen with smoke free rooms, so given the last minute reservations and the "decent" price we booked our stay here. We stayed one night and checked out early,...

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Helpful?
1Thank ldtravel84
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale - North, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please know that we are sincerely sorry that we didn't meet your expectations. To prevent this from happening again, our team will be coached on proper cleaning and communication to make sure guests are well accommodated and informed. The staff and I appreciate your...

Reviewed September 20, 2016

I was supposed to stay here on business for a few days. It's close to the office and was on my corporate travel plan (recommended even!). When I arrived, it was clear this place was sketchy, but I continued. The office/lobby is tiny and difficult to get through. A strange guy sits in there that apparently has lived there for...

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Helpful?
1Thank Jon B
Manager_11525, Manager at Extended Stay America - Phoenix - Scottsdale - North, responded to this review

Thank you for taking the time to write a review of your stay. Please know that we are sincerely sorry that we didn't meet your expectations. To prevent this from happening again, my team is taking the comments and work on bettering ourselves. The staff and I appreciate your comments, as it will only help us to improve. If you...

Reviewed July 18, 2016

This motel is located across the street from Kierland Commons and The Scottsdale Quarter, home to dozens of upscale stores and restaurants. It's in a nice, busy, commercial neighborhood, but far enough away from the noise of Scottsdale Road to be quiet. The motel itself is nothing special. Bed was so-so. A bit lumpy. Faux leather recliner that did not...

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Helpful?
Thank Chris B
Najaf, Iraq
Reviewed May 14, 2016

I stayed four nights at this hotel to attend a medical meeting in North Scottsdale, Arizona. The staff is quite friendly. The room size is adequate, and comfortable. The side kitchen with a fridge, microwave and sink is awesome. The air conditioning was compensating for the warm weather outside. The breakfast is a take-and-go. Wifi service is free and strong....

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Thank azarmaluki
El Paso, Texas
Reviewed April 18, 2016

Stayed there for one night and service sucks and I got bed bugs. Never go here. Pay the extra $20 down the road for the best western or anything else. I don't think the person at the desk even enjoyed being there.

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Helpful?
2Thank John C
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - North, responded to this review

I appreciate you taking the time to write a review of your experience with us. Please accept our most sincere apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. We continually work to improve our hotel, so I really appreciate...

Miami, Florida, United States
Reviewed April 2, 2016

please do not stay in this property is quite nasty, dirty, smell everywhere, the check inn is all a drama, the rooms stink, mattresses has spots, the location is very good, the only thing that is good The funniest thing is that the beds have a poster by the name HK manager Jessy something, where it says myself inspect the...

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Helpful?
2Thank Javier P
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - North, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described regarding the cleanliness of the hotel is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have taken steps to ensure your experience is not repeated. Thanks to your feedback,...

Clovis, California
Reviewed March 14, 2016

I cannot imagine a more filthy and noisy place to stay. They need to steam clean the halls and stairs. The noise level inside and outside the rooms are ridiculous. And worst of all, the place is being used for prostitution!!!! Stay away, even if the room is FREE!!!!

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Helpful?
2Thank golfkat
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - North, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. We strive to provide guests with all the comforts of home, so I am disappointed to hear that your stay was not to our company’s high standards. Please know that guest safety is our first priority, and I will be taking steps to ensure...

Forest Grove, Oregon, United States
Reviewed March 13, 2016

Booked this online and should have checked the reviews first. The shabby office set up and the surly clerk were the first clue this was not going well. Got our room card and were pleasantly greeted by over flowing garbage cans in the stairwells, and cigarette butts on the landings and stairwells. Went on our spring training baseball game the...

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Helpful?
3Thank Dale W
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - North, responded to this review

Your review for our hotel was recently brought to my attention. I sincerely apologize that we failed to meet your expectations. In response to your feedback, I will be retraining our staff to make sure we are enforcing our quiet hours to ensure that each guest has a comfortable stay. Additionally, I will make sure we are implementing deep cleaning...

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Non-Smoking Hotel
  • Wheelchair access
Room types
  • Non-Smoking Rooms
  • Kitchenette
  • Suites
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Phoenix - Scottsdale - North

Address: 15501 N Scottsdale Rd, Scottsdale, AZ 85254-2100
Location: United States > Arizona > Central Arizona > Scottsdale
Price Range: $81 - $171 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Extended Stay America - Phoenix - Scottsdale - North 2.5*
Number of rooms: 1
Reservation Options:
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Also Known As:
Extended Stay America Scottsdale Az
Extended Stay Scottsdale
Scottsdale Extended Stay
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Questions & Answers

Questions? Get answers from Extended Stay America - Phoenix - Scottsdale - North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for an East-facing, third-floor room for a spectacular view of the McDowell Mountains.”
 of 5 bubbles chrisbD7070RK, Jul 18, 2016 | Read review
“The services and location of this hotel worth its price.”
 of 5 bubbles azarmaluki, May 14, 2016 | Read review
“Stay away, anywhere else would be better. The place stinks!!!!”
 of 5 bubbles golfkat, Mar 14, 2016 | Read review
“Choose another facility.”
 of 5 bubbles 235dalew, Mar 13, 2016 | Read review
“This is not a place to stay for the views.”
 of 5 bubbles Toni2525, Jan 21, 2016 | Read review
5 of 5
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