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The Phoenician, Scottsdale

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The Phoenician, Scottsdale
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1,952 Reviews from our TripAdvisor Community

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There are newer reviews for The Phoenician, Scottsdale
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Showing 1,916: English reviews
Washington DC
Level Contributor
34 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 stars Reviewed April 7, 2014

We just got back from our amazing stay in Scottsdale, AZ. We traveled with a 10 month old. Overall we had wonderful time, and would probably come back. I would say our least favorite part of the hotel was the front desk. They were no helpful at all and were not friendly at all. Upon checkin I asked if there... More 

Helpful?
1 Thank applegirl78
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for sharing your recent review. While we are pleased to hear that you enjoyed your stay at The Phoenician, we are incredibly disappointed to learn of your front desk experience. Furthermore, we deeply regret that the service you received fell short of our Five Diamond standards. Please know that your concerns have been shared with our management team... More 

USA
Level Contributor
68 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
5 of 5 stars Reviewed April 6, 2014 via mobile

We've stayed at so many hotels, we are probably in the top 10% of frequent travelers, but this was one of the best. It was full, which means crowded. But the staff were excellent. I've never been at pool-oriented resort where they bring you a pitcher of ice water. As if that wasn't enough, when they see your ice has... More 

Helpful?
Thank sjw125
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for the great review! We are thrilled to hear that you enjoyed all the small touches that make The Phoenician so special. It was a pleasure having you as our guest and we look forward to welcoming you back again soon! More 

Phoenix, Arizona
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed April 6, 2014

There is no place better than the Phoenician to enjoy the beauty of spring in Phoenix! This classic property is manicured to perfection, the varied colors of the flowers, the trees ... its breathtaking. The property is spacious. The resort may be a bustle of activity, but you can still find a quiet place amongst the cactus garden, by numerous... More 

Helpful?
Thank Sharon M
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for the wonderful review! We are delighted to hear that The Phoenician has made a lasting impression on you -- as it is always our goal to provide our guests with personalized, memorable experiences. We hope to welcome you back for many years to come! More 

Toronto, Canada
Level Contributor
24 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed April 5, 2014 via mobile

Listen this place is the real deal and truly exceptional - beautiful grounds, stunning pools, very good overall service, comfortable rooms and best of all is the weather - I really wanted to give this hotel 5 stars as it's worthy of the designation but there were enough small things that I wanted to take the time to share for... More 

Helpful?
5 Thank jeff_s131722
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Guest feedback is critical to enhancing the guest experience, so thank you for taking the time to share your detailed review. It’s wonderful to hear that you and your family were able to enjoy many of our signature offerings during your stay, including our pools, tennis program and AAA Five Diamond service. Please know that your review has been shared... More 

Level Contributor
5 reviews
5 of 5 stars Reviewed April 4, 2014 via mobile

My wife and I can't say more about how thrilled we were with the service Bryon provided us during our stay at The Phoenician. No matter the time of day, he always greeted us with a smile and an eagerness to do whatever he could to please us. Kudos, Bryon!

Helpful?
Thank FinCon58
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for taking the time to acknowledge the exceptional service you received from Byron! We know he will be incredibly pleased to learn of your review. We hope to have the opportunity to welcome you back in the near future. More 

Roseville, California
Level Contributor
69 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed March 31, 2014

This is a very nice resort set at the base of Camelback mountain. We had a wonderful view of the mountain from our balcony. The rooms are spacious and beautiful. Service was generally good. The concierge was very knowledgeable and very helpful. Our maid was cranky to the point of being rude...surprising for this class of resort. Also surprising was... More 

Helpful?
1 Thank FRW99
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for taking the time to share your review. It is always great to hear from guests who have enjoyed their time at The Phoenician; however, we are disappointed that that some aspects of your stay failed to meet your expectations. We are most concerned with the conduct of one of team members, as mentioned in your review, and... More 

Westlake Village, California
Level Contributor
11 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed March 31, 2014

I checked into the Phoenician Friday close to midnight after a long day of meetings in Tempe. My wife was flying in the next morning for a night of relaxation away from the kids. I reserved The Phoenician via American Express Fine Hotels and Resorts, which is what I normally do when I visit someplace new. And, American Express has... More 

Helpful?
2 Thank SCTO42
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

We appreciate you sharing your comments. Of course, we are deeply disappointed to learn of your dissatisfaction. The Phoenician offers great diversity in accommodations – from the residential-style Casita Buildings, to the centralized Main Building, to the more intimate “resort-within-a-resort,” The Canyon Suites. All provide unique amenities, based on the guest’s individual preferences. Throughout the last few years, more than... More 

Cochrane, Canada
Level Contributor
365 reviews
52 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
5 of 5 stars Reviewed March 30, 2014

Cannot say enough about this magnificent resort. Here for a work retreat and we were treated like royalty. Rooms were comfortable, grounds and pool area are gorgeous, but the most outstanding thing about this resort is the service...simply amazing! Do not miss the prickly pear margaritas, which are deliciously refreshing! Will be back! Great for business retreats or family vacations.... More 

Helpful?
Thank Mark D
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for the wonderful review! We are delighted to hear that you enjoyed the grounds, pools, and our famous prickly pear margaritas! Whether for business or pleasure, we hope to welcome you back in the near future. More 

Monte Sereno, California, United States
Level Contributor
73 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 stars Reviewed March 30, 2014 via mobile

This a a very good hotel in a great and central area. The room ammenities were dated. The service was very good. The restaurant was ok at best. Don't get talked into the breakfast buffet (an excuse for no service and mediocre food). Their a la carte menu is great.

Helpful?
1 Thank Shahram G
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for sharing your valuable feedback. Although we are happy that you enjoyed many aspects of your stay, we are disappointed to hear that you did experience inconsistencies, which certainly do not reflect our commitment to delivering AAA Five Diamond excellence. Please know that your comments have been shared with our management team so that we may use them... More 

San Diego
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 28, 2014

This was a family trip and we had a great time. The service overall was really good, but one person really stood out. Shant made our entire family feel welcome. My son really liked the kid's club and hubby liked the golf. We had the cheapest room that was farthest from the pool, but we still had a nice view... More 

Helpful?
Thank kavnsandiego
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

We’re so glad to hear that you enjoyed your family vacation at The Phoenician! We pride ourselves on providing personalized, memorable experiences for guests of all ages, and we are thrilled that Shant was able to make such a lasting impression on your family. We will be sure to share your kind words with him. We hope to have the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Il Terrazzo - The Phoenician
Il Terrazzo - The Phoenician
Cuisines: Italian, American
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Phoenician is a luxury resort in Scottsdale, AZ that offers a 27-hole championship golf course, onsite spa, and over 160,000 sq ft of indoor and outdoor event space. ... more   less 

Additional Information about The Phoenician, Scottsdale

Address: 6000 East Camelback Road, Scottsdale, AZ 85251-1949
Location: United States > Arizona > Central Arizona > Scottsdale
Price Range: $200 - $661 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Phoenician, Scottsdale 5*
Number of rooms: 654
Reservation Options:
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Also Known As:
The Phoenician, Scottsdale Hotel Scottsdale
Phoenician Hotel Scottsdale
The Phoenician Hotel Scottsdale
Hotel Style:
#5 Business Hotel in Scottsdale
#8 Top resorts Hotel in Scottsdale
#8 Luxury Hotel in Scottsdale
#9 Spa Hotel in Scottsdale
#13 Family Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
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