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The Phoenician, Scottsdale

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The Phoenician, Scottsdale
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1,951 Reviews from our TripAdvisor Community

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There are newer reviews for The Phoenician, Scottsdale
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Showing 1,915: English reviews
Seattle
2 reviews
5 of 5 stars Reviewed May 22, 2014 via mobile

Not sure what's up with all the negative reviews and complaints. I have high standards and expectations and The Phoenician has not disappointed. Fantastic room... Clean and updated. The service has been excellent! I'm here for memorial day weekend... Off to a great start! I'll be back!

Helpful?
Thank Tom T
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank your for the great review! We are thrilled to hear that we were able to meet your high expectations! We look forward to welcoming you back in the near future. More 

Miami
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed May 21, 2014

We are frequent travelers with high mileage in upscale hotels. This one is at the top. management is outstanding , on top of every detail. not a cheap stay , but worth every penny. Pros: Pools , Atmosphere , Rooms, Management , Service , Food , reasonable pool food prices , activities, Free water, Management ( Again) Cons: Depreciated Keys... More 

Helpful?
Thank LuxeryWorldTraveler
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for sharing your feedback with others online. We are thrilled to hear that your recent stay at The Phoenician was outstanding! We hope to welcome you back in the near future. More 

Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed May 21, 2014 via mobile

I usually don't count it as a vacation if it's in the US, but this definitely was a vacation!! I stayed her for a week with family, and was sad to leave. The room was huge, and housekeeping did an amazing job organizing our mess both during the day and evening during turndown service. There was really something for everyone.... More 

Helpful?
Thank Caroline S
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for the great review! We truly appreciate your recommendation and look forward to welcoming you back again soon! More 

Fort Worth, Texas
1 review
4 of 5 stars Reviewed May 21, 2014

My husband I attended a wedding at this beautiful resort. We enjoyed our stay and all was as you would expect in a resort of this caliber.----until checkout. We had chose not to do the resort fee as we didnot need any ofthe things included. The negotiated price of the room for the wedding guests was quoted and very clear.... More 

Helpful?
Thank lew48
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for taking the time to review your stay. It’s wonderful to hear that you enjoyed your stay; however, we are disappointed to learn of your billing issue at checkout. All rates and fees are listed on the contract, so we regret that this information was not communicated to you appropriately. Please know that your situation is being reviewed... More 

Anthem
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 stars Reviewed May 19, 2014 via mobile

Took my daughter there for a spa weekend. The spa services were wonderful, but the layout was confusing, and you had to share the pools with the hotel guests. Chairs were extremely difficult to find, and the pool drinks were outrageous! $47 for two Margaritas! Went to dinner on the property, and again very slow service for the price you're... More 

Helpful?
Thank mhalbi
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for sharing your valuable feedback. It’s wonderful to hear that you and your daughter enjoyed your spa experience; however, we are disappointed that your overall stay fell short of your expectations. Please know that the service you received is certainly not indicative of our AAA Five Diamond standards, nor does it reflect our commitment to providing each and... More 

chico, ca
Level Contributor
186 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
4 of 5 stars Reviewed May 16, 2014

Nice luxury resort if you are visiting Phoenix. It is a number of years old so its not sterling, but its contemporary enough, rooms are very spacious, and staff was exceptional. The grounds are well kept, and all the facilities are nice. The pools are a bit confusing, there are so many pools I'm just not clear what is the... More 

Helpful?
Thank hausenpepper
San Diego, California
Level Contributor
107 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed May 16, 2014

I really had much higher expectations going with my family to this resort. This resort has been on a lot of top hotel lists over the years. I used my starpoints to stay here and the check in receptionist treated us like vagabonds staying here for free.They were very stressed though at the check in desk. Hey, I earned my... More 

Helpful?
1 Thank 625RL
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

We are very disappointed to learn of your displeasure with your stay. Despite spring break being our busiest time, we strive to create the most exceptional, personalized experience for each and every guest – just as we do every other day of the year. Unfortunately, due to the busy nature of the season, an upgrade was not available during your... More 

San Diego, California
1 review
5 of 5 stars Reviewed May 15, 2014

My company sent me here for a week for a leaders convention to acknowledge my accomplishment. The resort is beautiful! The staff is wonderful. The bell boys and cleaning staff were extremely friendly and courteous. My first night there the cleaning person (a lady) didn't clean my room. I found out after I was locked out due to my keys... More 

Helpful?
Thank christy_t619
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for taking the time to post your review. We are incredibly pleased to hear that your stay was a wonderful one, and that our Ambassadors were able to quickly resolve your room issue. We will be sure to share your kind words with Mahar and our housekeeping team. Whether for business or leisure, we hope to see you... More 

Portland, Oregon
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 15, 2014 via mobile

I would just like to start by saying that the grounds at the Phoenician are simply amazing. Beautiful landscaping, pools, lobby, restaurants, etc. However, the service is what made my experience at the resort unforgettable and the reason I will be back. From the nice young lady at the front entrance, to the nice lady at the front desk, to... More 

Helpful?
2 Thank JaneD88655
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank your for sharing your kind praise of our resort. We are delighted to hear that our Ambassadors were able to make your experience an unforgettable one – as that truly is the best compliment we can get! We also appreciate the time you took to highlight the service you received from Jose, and we can assure you that he... More 

Robbinsville, New Jersey
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 stars Reviewed May 15, 2014

My husband stayed here for four nights on a business related couples vacation. When we arrived at 5pm we were told there were only rooms with double beds available but that we would be in one of the casitas and we could move to a king bed room the next day. The casita was on the 2nd floor of building... More 

Helpful?
1 Thank desnudouno
PhoenicianManager, Public Relations Manager at The Phoenician, Scottsdale, responded to this review

Thank you for taking the time to post your review. While we are happy to hear that you enjoyed some elements of your stay, we are deeply disappointed to learn of you room experience. It appears as though the previous guest chose to ignore the fact that we are non-smoking hotel – and we sincerely regret any and all inconvenience... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Il Terrazzo - The Phoenician
Il Terrazzo - The Phoenician
Cuisines: Italian, American
Things to do
  • Pool
  • Restaurant
  • Tennis Court
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Minibar
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Babysitting
Official Description (provided by the hotel)
The Phoenician is a luxury resort in Scottsdale, AZ that offers a 27-hole championship golf course, onsite spa, and over 160,000 sq ft of indoor and outdoor event space. ... more   less 

Additional Information about The Phoenician, Scottsdale

Address: 6000 East Camelback Road, Scottsdale, AZ 85251-1949
Location: United States > Arizona > Central Arizona > Scottsdale
Price Range: $200 - $659 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Phoenician, Scottsdale 5*
Number of rooms: 654
Reservation Options:
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Also Known As:
The Phoenician, Scottsdale Hotel Scottsdale
Phoenician Hotel Scottsdale
The Phoenician Hotel Scottsdale
Hotel Style:
#5 Business Hotel in Scottsdale
#8 Luxury Hotel in Scottsdale
#8 Top resorts Hotel in Scottsdale
#9 Spa Hotel in Scottsdale
#13 Family Hotel in Scottsdale
#14 Romantic Hotel in Scottsdale
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