We stayed two nights here on points and had a mixed opinion. An early check-in was available but as Ambassador elite thought either an upgrade or nice view would be offered. The base king room itself was fine as was the ease of self parking. Given the reputation of the resort we were surprised at the limited breakfast too. Pool service was very good but the jacuzzi/hot tub was cold and was not fixed despite multiple requests. We find that the best resorts keep everything in top condition. Sadly this fell below our wonderful stays at the other nearby Marriott resorts.
I was looking for something low-key, relaxing, and fun for my family and I to do for my birthday. We live in Queen Creek so we were looking for a good spot for a staycation. I never liked the idea of staycation, why spend your money where you live? It’s not really a wise investment considering you’re not having a new adventure? However, the way things have been going for me recently, that’s all I wanted. I wanted to pack up the family, but not have to worry about the anxiety of going to an airport, flight delays, “flightmares,” etc. We decided upon the Phoenician as I am a Marriott ambassador and it is part of the luxury collection of Marriott. I used my points for a two night stay with my husband and one year old. They upgraded us to a beautiful room on the ground floor called the Casita. It had a beautiful garden and fire pit outside but the room itself was very small. Typically we have much larger rooms. As an ambassador I get a certain amount of suite nights where I can put in a request to get upgraded to a suite. Anytime I’ve ever used that it’s always been accepted, but this time around it wasn’t. Too bad because I’ve had a horrible year and I really wanted that for my stay here. It’s also difficult with my one-year-old because he sleeps much better with his own space and when we have a suite he will have his own room. What was cool is that we didn’t have to park in any parking lot. We had our own parks parking spot right there outside of our room. It also only cost about $14 a night which isn’t bad for a resort. You do have to pay resort fees which I believe are $49 a night and include the regular resort fee type things like activities, etc. We took advantage of one of the activities because they had a play time out on the splash pad for kids. They had some toys for my son to play with. The concierge was absolutely lovely. They have a whole team of people and we checked in with them often to make reservations, ask questions, etc. We ate at Cotton & Mowry the first night we were there and that was delicious. I will do a separate review on the restaurants. I actually enjoyed that restaurant more for breakfast than anything. I thought they would have a buffet breakfast, but they only had a sit down. It was delicious. The service there is great as well. They were very accommodating to my one year-old. The second night we dined at J&G Steakhouse. That’s not open on Mondays and Tuesdays. It was very fancy and very fun to celebrate my birthday dinner there. A separate review on that as well, great food, great service. I took advantage of the spa which I will try to do a separate review on as well. I made myself a massage appointment for the first day we got there. I was so happy I did that. It was one of the best spa experiences I’ve ever had and I already cannot wait to go back. The massage itself was amazing, my massage therapist is named Zach. He was great. What I really loved about this experience was the amenities. I felt so relaxed. It was the first time in a long time I’ve gone to the spa with a really amazing amenities. They had a steam room, a sauna, a large hot tub. A gigantic and beautiful quiet room, a locker room, showers, everything you would want and more. They serve tea, snacks, different flavored waters, it was so relaxing and so fun. My only regret is that I didn’t have more time there. They also have a rooftop pool. You can chill there, order off the menu, they have a bar and they also have fun nonalcoholic drinks. You can also rent a cabana while you’re there. I only had about an hour to enjoy all the amenities before my service, and I was able to enjoy everything within that hour, but if you wanted to spend more time relaxing, maybe fall asleep in a quiet room or at the pool, you definitely want to maybe make a day of it. You do not need to be a hotel guest in order to use the spa. Although, you do need to book a service in order to use the amenities, meaning they don’t let you pay just to use the amenities. I kind of like that, actually because it made the spa not busy at all. At one point, I swear I was the only person there. They also have a great gift shop on your way out if you’re looking to spend some extra money as everything is very expensive. Skin care, hair products, workout clothes, yoga wear, candles, & aromatherapy, etc. On the day of my birthday we rented a cabana for $325. We were at a very quiet pool and there were only a few people who rented a cabana and they all had families as well so it was very kid friendly. It was great to have a private spot to keep us out of the sun, however it was still very hot there. They don’t have any kind of cooling system or misters in there. Just the shade. They have a TV, they give you a choice of a complimentary champagne or a food item as well as a fully stocked refrigerator with water, Gatorade, etc. You get your own personal server who comes in and wait on you. I thought the price of the cabana was pretty high in comparison to what we actually got, but it definitely made the day more fun and more private. There are three pools there on site. There’s a big splash pad for the kids, there is a pool restaurant, and of course the opportunity to rent cabanas. The food was really good at the pool. We ordered fish tacos, and as our complimentary item we got chips and salsa with guacamole, we also ordered the hummus tray. The drinks were just OK. Honestly, my son‘s banana smoothie was probably the most delicious thing. I ordered a beer and a vodka drink and my husband ordered a beer and a margarita but the liquor drinks were very weak. The same person who waits on you also makes the drinks. It was a nice day. Honestly, I was a little bit disappointed about the room, although it was nice to sit outside after we put the baby to bed and enjoy our wine by the fire pit and watch the sun go down. Being from Queen Creek it definitely felt cooler with the mountains blocking some of that sun, and I think the big take away was the pool day and the spa experience. The restaurants were great as well. I thought the service was good. Normally at Marriotts when they know you are celebrating a birthday, they send something, a letter, card, food tray, or wine to the room, they really didn’t do anything like that. I thought in terms of hospitality, that was lacking. Otherwise, I definitely recommend staying here. It’s a beautiful resort. They also have an athletic club and a golf course that I did not take advantage of but that looked beautiful.…
We redeemed a certificate and were disappointed in what you used to be a deluxe 5 star resort. gave us a nice casita but turns out 2nd day we found out they were kicking us out and gave us 30 minutes. Said it was being renovated and we had no choice and no one told us. moved us and said they would give an amenity. took hours to get it. did waive parking but hardly worth a move at 3 pm day before we left. looking out window towels had been left on lawn for 2 days. should have taken off resort fee which is stupid to charge when using a cert. Waldorf does not charge resort fees. food was good and it is nice resort but not super deluxe like it used to be. No nightly turn down service either.
We checked into this beautiful hotel after a long flight from UK and immediately greeted by wonderful hospitality from start to finish. We had a king room with adjoining queen queen for my 5 children. Exceptionally large (even by American standards) , beautifully furnished and bathrooms top level. stunning view over the pool area. Kids loved the slides and pool. Jetlag had us up super early first couple of mornings ans the welcome at the gorgeous athletic club was another level. The views from the treadmill are insane. All in all a fabulous 4 nights and I will definitely return and recommend.
I can’t remember how many times we have stayed here over the years but its wonderful. We really enjoyed high tea and dinner at J and G steakhouse. Raul at Mowry and Cotton remembered us and welcomed us back to the resort. Impressive…Sarah at the mother of pool was excellent and so efficient and great service with a smile. Very consistent every day I was there. A gorgeous resort with great service…beautiful evenings.
Very nice resort . Golf as good as anywhere else we played. Very good condition. Massive swimming pool areas. Kids water play area . Nice employees . Easy check in. Self parking under hotel with elevator.
The Phoenician is a terrific resort in Scottsdale. It is in the perfect location - close to shopping and great restaurants. Everything on the property is beautiful. The pools are great. They are perfect for adults and children. The staff is warm and friendly. Housekeeping is great too. Mowry and Cotton a nice place for breakfast. This was my eighth stay there and I am looking forward to my ninth visit!
I really hope the GM is able to get this review. Unlike neighboring luxury resort our check in experience was OUTSTANDING, thanks to Ireland. What a gem she is. We had a long car ride before arriving, kids were ready to jump out of car as soon as we arrived. Ireland was so pleasant and welcoming! Every hotel should have an Ireland! We asked for a room with a pull out sofa and two queens. She delivered. She also wanted to make sure the pull out was made with sheets and blankets. Ireland is so attentive, kind and very professional. She sent us sweets to our room, which the kids were thrilled to receive. We had to also engage with other front desk staff, and they just could not beat the energy Ireland has. Our room was huge, plenty of space and large balcony which was so enjoyable in the evening. The room was very clean, slightly dated, but very clean. The A/C worked well, which is super important to me, because the first thing i check is how low the a/c can go and if I hear the compressor go on, which it did. The cleaning ladies asked if we need anything multiple times, extra waters, towels, etc. They were also very attentive. On to the pool. Our first night we stayed at the upper pool because it was just easier. No service after 5 or 6, which is a bummer, but August is not very crowded for this resort obviously, there was about 10 people in the upper pool and that included the 4 of us. The next day we had a full day to enjoy the pools. We arrived early and explored the pools. We decided to plant ourselves on the lower pool, kids had access to the slide, which they used 100's of times. My husband and I thought we had the ideal spot until a couple decided to yell into their cell phones for an hour. This prompted us to explore a cabana. Rich who assisted us made it happen. This guy, similar to Ireland, Rich is amazing! Above and beyond to deliver the best service. Rich does not disappear nor disappoint. He manages all guests, keeps all areas clean, makes sure ice water is refreshed, and keeps the cabana guests very happy. Rich is top notch server! We had handful of special requests, he was "no problem" to all! Again, if the GM reads this, please make sure these two get all the bonus points they can get. We are NYC picky people, Ireland and Rich ROCK. For dinner we ate at the Mowry and Cotton and J&G. Had the filet at both, which the filet at Mowry and Cotton was actually a tiny bit better than the filet at J&G steakhouse, same size. Try all the sauces at J&G for the steak they are all good. Service at both restaurants were outstanding. Food was pricy at J&G, but we were prepared. Overall, our experience for what we paid was exceptional. Given this place is probably a different experience during March/April, we would only come back during off season, we enjoyed all the amenities because it was not overly crowded. We leave the NYC to escape the crowds. I also used the Spa, which was nice, pricy but service was good. We will back for sure. Thank you to all the staff, if i could write a personal "THANK YOU" to all of them I would.…
I thought it apropos to review of an establishment visited very, very often for both day visits and staycations, special events, and culminating in some incredible memories – our absolute fave combined resort, spa and restos in the Valley. Having the opportunity to regularly stay over many accommodations across and occasionally outside the country, not a professional hotel reviewer by any means, and not a regular business traveler - but as a primarily pleasure and needs wanderer, I have developed as what I believe is my concise method for scoring the worthiness of each hotel visited. A little exception for this establishment is necessary though, since my wife and I enjoy staycating here very often and find the amenities, eateries and then some, very satisfying and enjoyable. The Phoenician spa lives up to its hoopla from massages to aromatherapy. For swimming and lounging in the sun the Phoenician has its main pools, lazy river or the Spa Pools. For contemplating a valley view while imbibing some of the best The Valley can offer The Thirsty Camel Bar has its cool, modern and relaxing inside, or the outside patio with live music and firepits. Or you can select being more recluse in the Phoenician Tavern! If you want an upscale yet casual dinner there’s Mowry & Cotton, which has been our only disenchantment to date at the Phoenician. They have gift shops with above average quality items, for adults and children alike. The poolside Kalio Kabobery Mediterranean offers an above average menu. Get your morning coffee and then some at the Marketplace Coffee House. If you your into Hi-Tea or Afternoon Tea you can’t go wrong with our fave Valley Tea, Afternoon Tea & Champagne offering in the English tradition, with tasty selections of Finger Sandwiches, Fresh Baked Scones, not to mention the pastries, along with some incredible tea selections. Love it! Combining the aforementioned with my criteria are as follows and the results are: 1) ease of access to and from public or private ground transportation [Score:4.5]; 2) convenient and safe parking [Score:5.0]; 3) access, accuracy and convenience of check in and check out [Score:5.0]; 4) atmosphere, ambience, public facilities, lounging areas and access to an office center and Wi-Fi access [Score:5.0]; 5) overall customer service - including but not limited to Hospitality, Support Services, Concierge knowledge, communication, attitude and demeanor of staff [Score:5.0]; 6) quality, cleanliness, value, convenience, amenities (i.e., ironing board, iron, TV, charging access, phone, et.al.) and comfort of rooms, beds, room safe and/or valet services [Score:5.0]; Taking all the aforementioned categories in a scale of 1 star to 5 stars with 1 being the worst and 5 being the best a hotel can be! This hotel rates a: 4.9. If you have an opportunity to experience the Grifin Club you will most definitely appreciate the upcharge, and being a Member of Marriott’s Bonvoy goes a long, long way! Great work staff and management, kudos and congrats for work well done. We’ll just keep coming back!…
Stayed here at the start of our Arizona / Utah trip. It is a huge hotel and feels very impersonal. The hotel was hosting a big conference while there so hotel felt very full. Rooms are great - good gym etc. but for some reason only one restaurant was open and the food was mediocre. Some details are great, for instance the coffee shop near the foyer that serves coffee and pastries from 6 AM. Overall the hotel was fine.