Had an excellent stay here. The villas were huge and well equipped. They were also very clean. The villa pool was just the right size and very clean. The front desk staff, particularly Joyce could not have been more helpful!
We stayed on the third floor which made the room feel more open. The drawback was that the drain in the shower was clogged so the water didn’t drain properly. Beds were okay, pretty firm. Had shuttle service when he was there, always busy. They do free shuttles within 3 miles of the facility.
We booked a villa for our group and had everything we needed plus access to a great pool area and our outdoor patio with its furniture was awesome. All we had to do was bring our food, the kitchen had everything else we needed. Spend the money and get a villa!
Overall my stay here was phenomenal. Rooms were clean, beds were comfy and the pool was great. Staff were fantastic and very friendly. The service was some of the best I’ve had anywhere in the world that I have travelled to. Special shout out to Robbie and Collin for their great service, both gentlemen went above and beyond to make sure my stay went as smoothly as possible.
They refused to do housekeeping for the most expensive room, 3 night stay during our stay. We requested a bottle opener and it took them a full day to get it to us without any communication. They kept referring to me as Mr. Dolin, I have no idea who that is. Requested late check out when hotel was literally empty in Arizona during the summer, but was denied. Breanna (front desk) and "supposed" manager Ryan B were an absolutely joke and didn't care about the experience. Save your money and book the Motel 6, you'd get better service.
Super friendly staff all the way around. Love it when people really greet you like they mean it. Plus a smile. Room was very cozy and clean. Didnt use the pool but plan to next time as it looked very inviting.
Everything was wonderful from the minute we arrived. A staycation with my 3 year old grand daughter. KYRA and LORI at the front desk were AMAZING!!!! These 2 women spoiled my grand daughter every day we saw them. Amazing employees who know what customer service is all about. Thank you to them for making our stay such a great experience!!!!!
We had a fantastic time at the Hilton in Scottsdale. From the moment we checked in, Ryan took excellent care of us. Our room was very nice, parking was easy and we really, REALLY appreciated the complimentary water. We frequented the pool to cool off. One afternoon there was a thunderstorm and Amanda, your security guard kindly explained she had to close the pool for safety. After the storm passed, she not only checked in on us, but kept us up to speed on the reopening. She was so friendly, professional and personable. While some people may expect housekeeping daily, having a service industry background myself, I appreciate your shift toward having it available upon request. With our schedule it would have been hard to pick up and move our stuff for housekeeping each day. And when we needed more bathroom tissue and fresh towels, your staff were quick to deliver! Lastly, late after our awards night, our daughter wanted a virgin pina colada. I raced to the bar, which appeared closed, and Ross was ever so kind to offer to get me something. Unfortunately the mixers had already been torn down, but it was his willingness to offer what he could that hit home for me. Very nice gentlemen and once again, great service. This was our first visit to Scottsdale, but we have travelled a lot with our girls dance group before. We will absolutely stay at the Hilton again! Thank you for the great service and memories!…
My daughters and I drove to Phoenix for their volleyball tournament. Joyce made me feel very welcomed. I was pretty stressed out after the 8 hour drive from L.A. I originally booked a different hotel not knowing the area. When my daughters and I pulled into the parking lot, I immediately felt uncomfortable with the surroundings and the sketchy people walking around the property. I would not let my daughters stay there. I ate the cost of the reservation and booked a room at the Hilton Scottsdale. Joyce sympathized for me and said she could relate to my worries. She even gave me a free room upgrade! It wasn't just business for her. She talked to me like a friend would and she made me feel at ease. I was able to relax and enjoy my stay, knowing my family was safe and well cared for. Thank you Joyce.…
It was ok, but needs a refurbishment. They won’t clean or restock your room unless you tell reception. I thought the door handles indicates if you didn’t want service. We ran out of toilet paper, towels and toiletries m, which you expect to be provided in a four star hotel. The seating area around the bar was dirty so we didn’t sit there. The location was good and parking free.