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Travel safe during COVID-19
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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 02/20/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from W Scottsdale
Updated 02/20/22 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#50 of 90 hotels in Scottsdale
Location
4.5
Cleanliness
4.5
Service
4.2
Value
3.8
Live it up at W Scottsdale, a hotel that never sleeps. Located in Scottsdale's Entertainment District, our hotel offers easy access to vibrant nightlife as well as exciting sporting events at the University of Phoenix Stadium and Chase Field. Thoughtful amenities include four distinctive food and beverage venues, a spa, an outdoor pool and a 24-hour fitness center.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Bowling offsite
Pets Allowed ( Dog / Pet Friendly )
Paid public parking on-site
Paid wifi
Pool / beach towels
Outdoor pool
Fitness classes
Restaurant
Breakfast available
Happy hour
Outdoor dining area
Wine / champagne
Poolside bar
Nightclub / DJ
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Facial treatments
Foot bath
Makeup services
Manicure
Massage
Pedicure
Salon
Waxing services
24-hour security
Baggage storage
Concierge
Gift shop
Newspaper
Non-smoking hotel
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Bathrobes
Air conditioning
Desk
Interconnected rooms available
Private balcony
Coffee / tea maker
Cable / satellite TV
Bath / shower
Room service
Safe
Telephone
VIP room facilities
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Minibar
Refrigerator
Stovetop
Flatscreen TV
On-demand movies
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Modern
Trendy
Languages Spoken
English, Spanish
Location
Full view
99Great for walkers
Grade: 99 out of 100
84Restaurantswithin 0.3 miles
25Attractionswithin 0.3 miles
Contact
7277 E Camelback Rd, Scottsdale, AZ 85251-3319
Getting there
Rental CarsSee rental cars from $37/day
1188Reviews12Q+A100Room tips
Reviews
Traveler rating
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Popular mentions
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Most Recent
The W Scottsdale is always my go-to place to stay when in town. They always treat me so well, upholding all the Marriott Bonvoy benefits, like upgrades (they always give me the best rooms), early check in, late check out. On this trip, Liz at the front desk took extra good care of me by making sure I could stay in the same room when I added an extra night to my stay, last minute. Great property and lots of fun, don’t ever hesitate to stay at the W Scottsdale!
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Date of stay: June 2022Trip type: Traveled solo
Helpful
Response from Marketing Manager, Marketing at W Scottsdale
Responded 3 days ago
Hi Chad first and foremost thank you for being Marriott Bonvoy member with us. We are happy to hear you had a wonderful trip. Please let us know if there is anything else we can do for you in a future stay.
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Our planned 3 night stay at the W Scottdale turned into one disappointing night. I have traveled the world and stayed in every type of hotel and never experienced anything like this place. I wish I had more carefully read the terrible reviews for this hotel as this was our experience as well. Online, the GM keeps responding to the bad reviews, and nothing seems to change. Just note to the GM that this message is not for you, so no need to answer. If you want to, you have the power to fix things for future guests. Pool: After many questions to the management, I was finally told the truth that the pool area, which is crudely called WET- is not managed by the hotel but by another company called Spellbound Entertainment Group. The hotel advertises it as an amenity for guests that is open all day and into the late evening. According to this one honest staff member, WET has the right to deny pool area admittance to any hotel guest as their pool boys see fit. Yes- there are pool boys at the gate that let you in or not and they seem to think that this is 1980 and that they are important bouncers at Studio54. FYI- This is 2022 and everyone should be treated with respect, and you work at an insignificant hotel in the middle of a Podunk town. As I experienced myself, they use arbitrary “dress codes” to turn hotel guests away. One young staff member at the front desk told me in a snotty way “You better dress to impress if you want access to the pool.” Seriously- I need to impress a pool boy to use an advertised hotel amenity?? The night manager told me the dress code policy was on the hotel website, but I couldn't find it. Hotel Atmosphere / Management: If you are looking for a boorish frat party ambience, this is your place. The night manager explained to me several times that this was a “lively hotel” and that they catered to customers who are in the “entertainment industry.” I have stayed at many “lively hotels” that hosted events and parties and I do not care what her preferred customers do for a living- as long as their activities do not interfere with my comfort and experience. The music from the hotel (not other patrons) blared until 2 AM and the walls are thin. We were given no orientation to the hotel- it’s services or policies- just more or less told that were we not their preferred clientele and given a room key. I have never stayed at a hotel whose staff/management seemed to be almost gleeful about making a guest's stay uncomfortable. Rooms: Our first room was so noisy from loud, dated, and repetitive music coming from the pool area that we requested and were granted a move to a less loud – though not quiet- room. For the prices at the hotel, the rooms were very small and box like. The first room was so small that there was barely room to walk around the bed. There was no balcony or outdoor space with the room. The furniture was beat up looking. The advertised refrigerator was actually a stuffed mini bar. With limited pool access, small rooms and a location that was less than I expected, there was no justification for the cost. Valet: Besides the one hotel employee above, the valet services were the only professional and courteous staff we encountered.…
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Date of stay: May 2022
Rooms
Location
Service
Room Tip: Go somewhere else.
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Helpful
Response from Marketing Manager, Marketing at W Scottsdale
Responded May 19, 2022
Hello! Thank you for sharing your feedback on your experience. We strive to make every guest stay exceptional and we are sorry to hear that you didn’t enjoy all aspects of your stay at W Scottsdale. During our pre-arrival process we send emails and alerts to notify upcoming guests of the unique features of our hotel and the lively, adult geared environment as well as event details for that month. Please know that your comments will be addressed with our team and management so that we can better procedures and policies in place. We hope to have an opportunity to make this up to you on a future visit.
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The W Scottsdale fully discloses that this is a weekend party hotel. Definitely TRUE. What I didn’t realize is that the pool deck, bar ( only place to eat lunch) lounge chairs are not owned by the Hotel. If you want to sit around the pool, expect to pay 800 plus for bottle service first. You must reserve this beforehand through a different website. The pool will be packed full of people who have no where else to stand, or sit. This is a want to be seen, college, insta-fiends, bachelorette type weekend locale. Wild weekend get away…this is IT.
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Date of stay: May 2022Trip type: Traveled with family
Room Tip: Try not to arrive Friday or Saturday after 9 pm as the valet is jammed with arrivals for the deck...
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1 Helpful vote
Helpful
Response from Marketing Manager, Marketing at W Scottsdale
Responded May 19, 2022
Thank you for taking the time to leave us a review. We appreciate you choosing to stay with us during these times and we hope to welcome you back soon. Cheers!
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I’ve never left a review for a hotel, but I was so incredibly impressed with Caitlin at the front desk that I had to take the time to do so this time. Just through casual conversation we hit it off and she was always very pleasant and helpful when I’d see her occasionally during my 5 night stay. What really stood out however, was after a conversation we had during my last day about my love for Pokémon (don’t you judge me), she went through the insane trouble of sending a few beers to my room with a hand-written letter thanking me for staying at the hotel, accompanied with a Pokémon-related joke and cut-out of a Pikachu...I’ve never been so pleasantly caught off guard lol. I was so stunned I had to call my mom because I didn’t know what to do. I understand the concept of going above and beyond, but going above and beyond using knowledge coming from actually listening and giving a damn about your guests is on another level in its entirety. So hats off to Caitlin. I haven’t smiled that big in a really long time. And hats off to the hotel management team for having her as part of the team.…
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Date of stay: April 2022Trip type: Traveled on business
Helpful
Response from Marketing Manager, Marketing at W Scottsdale
Responded May 19, 2022
Thank you for your kind review and staying with us. Caitlin is a wonderful talent member and we feel lucky to have her on our team. We will be sure to pass along the review. If there is anything else we can assist you with in the future for stay let us know.
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THE WORST! I had this booked since beginning of March. Called weekly with questions etc. I was warned about a wild pool party which lol yeah okay. About 1 girl for every ten dads and only the waitresses are cute. Music is the same every day. I'm a Marriott Bonvoy member with a high status, I travel a lot. This is the worst W. I had a a 3rd floor balcony room but somehow that didn't happen and I was told I could either get a room now or cancel and go elsewhere, this is while I'm there and just got in. Go where? Also you ignore notes? Yes he admittedly did but here's two free drink tickets (they didn't get used). That doesn’t help the fact that I am okay with your biggest issue (the pool party) and my girlfriend and I were pushed aside. The icing on the cake was our waitress at Maple and Ash saying "omg I'm sorry you're at the W. It's gone downhill so badly and it's just a day club that happens to be a hotel. They only care about the pool party and you guys are from Miami so you probably think it's a lame pool party. You should've checked their reviews online they're pretty bad." Yes they were bad I'm about to add two more. And yes we did think the pool party was nowhere near as good as W Vegas, Miami or Fort Lauderdale.…
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Date of stay: April 2022Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Marketing Manager, Marketing at W Scottsdale
Responded Apr 13, 2022
Thank you for your feedback, we take these claims very seriously as W Scottsdale takes great pride in a diverse and welcoming environment created for both our Talent members and our guests. This is certainly not the W experience we aim to provide our guests and we are truly sorry this was the experience you received. The management team has been notified so that we may look further into these issues. If there is anything else we can do, please let us know. We hope you will provide us another opportunity in the future.
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This hotel has sub par amenities for the price you pay for your room. We paid $4300 for two queen bed sized rooms for 3 nights. One bed the mattress was falling in, the hotel did bring a new one but this should have never been rented with the mattress like this. My biggest complaint though is the pool. According to Raoul at the pool, the pool is not owned or ran by the hotel, it is ran by a 3rd party company. They allow patrons to come to the pool who are not guests at the hotel, it is open to the public. There are only 9 double lounge chairs available to use for free. These are clearly labeled first come first serve. My party got to the pool at 7:30 am on a Friday morning just to secure a chair for each one of us. At this time there were 4-5 chairs that had various items sitting on them, hat or towel, to reserve them. Twoof the chairs had the same looking black cloth. Raoul told us he could not give us two sets of chairs, even though there were two sets empty, now mind you there was a big sign saying first come first serve. It was only at the time that I told my friends I was going to complain at the desk did he finally give in and allow us the empty chairs. One of the chairs that had the black cloth on it stayed empty until at least 3:00; even after I saw Raoul repeatedly tell people there were no open seats available. Around 3:00 pm I see a couple walk up, I saw Raoul shake his head no, I saw the couple hand him $100, then miraculously that seat became open. I am all for tipping, but it was apparent to me that these chairs were here for whoever gave Raoul the biggest tip. After the free chairs, the cheapest chair to use was $2500 a day to rent, this was a Friday, I know they were more on Saturday, but possibly less on a weekday. There is absolutely no preference given to hotel guests at any level at the hotel. I had a spa treatment and it was phenomenal as was the spa staff, that was the only thing that made me think I was staying at a high end resort, the rest felt like an every day Holiday Inn.…
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Date of stay: March 2022
Location
Service
Sleep Quality
3 Helpful votes
Helpful
Response from Marketing Manager, Marketing at W Scottsdale
Responded Apr 2, 2022
First of all, thank you for recently staying with us and taking the time to share your feedback This is certainly not the W experience we aim to provide our guests and we are truly sorry this happened to you. The management team has been notified so that we may look further into these issues. Thank you again for bringing this to our attention. We are happy to hear you had an excellent time at the spa. If there is anything else we can do, please let us know. We hope you will provide us another opportunity in the future.
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The staff and management is one of the worst I've ever encountered. Mobile check in is a waste of time because they require you to do the entire process again at the front desk. They are incompetent and do not know or adhere to Marriott policies. I don't work for Marriott but as someone who stays over 100 nights a year in in Marriott properties, I pay pretty close attention I asked for the contact information for the corporate office so that I could share my concerns. I was told they are not authorized to give out that information! This is of course ridiculous because a property owner's information is public record and I found it with a simple search on the internet. But no customer should be denied the ability to contact the corporate office to complain about an issue. I was scheduled for a two night stay, but was so disgusted with every aspect of my stay that I checked out after one night and went to a hotel down the street. I would suggest you do yourself a favor and just skip the W Scottsdale all together. Marriott should either take immediate steps to retrain the staff (and especially the management who was actually worse than front line staff) at this property to bring them in line or the property will erode the W brand in the mind of any traveler that crosses their path.…
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Date of stay: March 2022Trip type: Traveled solo
3 Helpful votes
Helpful
Response from Marketing Manager, Marketing at W Scottsdale
Responded Mar 25, 2022
First of all, thank you for recently staying with us and taking the time to share your feedback This is certainly not the W experience we aim to provide our guests and we are truly sorry this happened to you. The management team has been notified so that we may look further into these issues. Thank you again for bringing this to our attention. If there is anything else we can do, please let us know. We hope you will provide us another opportunity in the future.
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I was discriminated at the pool by the hotel staff. I stayed at the Ritz and various other fine establishments in the past, I am just in shock because not one of these establishments ever treated me so bad like the W in Scottsdale. Maybe because I speak Russian and there is a war between Russia and Ukraine. When I tried to bring it up to the supervisor on two different occasions, they just gave me emails of people to contact, and guess what, no one ever reached back. I was banned from using the facility for the rest of the weekend. Paying almost 900 and night and being restricted from using the hotel, is not acceptable.
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Date of stay: February 2022Trip type: Traveled with friends
2 Helpful votes
Helpful
Response from Marketing Manager, Marketing at W Scottsdale
Responded Mar 3, 2022
Hello Alex, Thank you for your feedback, we take these claims very seriously as W Scottsdale takes great pride in a diverse and welcoming environment created for both our Talent members and our guests. After review it was noted that there was a decision made to remove said parties from our lounges due to heavy intoxication. We do apologize if there was any miscommunication and someone from our team has reached out to discuss this more in depth. Once again, thank you for your valued feedback and we hope to serve you again whenever your travels bring you back to Scottsdale.
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+1
This was my first time to Arizona and I'm so happy I picked Scottsdale and The W Hotel!!!! What a special hotel! We absolutely loved that you could walk anywhere from nightlife, restaurants ,shopping and even museums and historical places, the location was amazing. If we didn't feel like walking or taking an Uber the nightlife and food at this hotel was definitely top of the line with live music and/ or a DJ on certain nights . What really made it special was definitely some of the talent we had the pleasure of meeting and helping us with our stay. We checked in pretty late , we were welcomed by Feliez And because of our status was able to upgrade us to a beautiful room. Shout out to - Shawn Morrow-(always took the time to greet us , check in on us and make sure everything was OK and that we were having a great time, actually he was there day and night , I think he lived there that week , lol) Ethan Halverson ( helped so much with knowledge of the area, was awesome!) Jay ( also very helpful ) Bryce ( was so professional and helpful! Couldn't do enough for us with a smile at all times) Then there was Caitlin Smith ....! Caitlin truly went above and beyond and was one of the kindest humans I've ever met! She truly knows the meaning of connecting and making people feel special!!!🤩 She truly gave a whatever whenever experience, I mentioned that I'd liked a cup... something so simple but they were sold out and somehow she found one for me!!!!🌟✨ I believe she truly has an amazing future in the hospitality industry. All the above mentioned are truly an asset to this hotel , going out of their way to make sure or stay here was a great experience! We will be back!…
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Date of stay: February 2022Trip type: Traveled as a couple
1 Helpful vote
Helpful
Response from Marketing Manager, Marketing at W Scottsdale
Responded Feb 10, 2022
Hello! Thank you first and foremost for staying at W Scottsdale. We will leave feedback with our team members, Feliez, Sean, Ethan, Jay, Bryce, and Caitlin. We always welcome feedback from our valued guests to help us maintain and improve our services. It gives us great pleasure in knowing that you had an enjoyable stay. Thank you for visiting and we hope you will return soon.
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Elisa who works the night shift as this hotel was helpful, but everyone else at this hotel is u helpful. The hotel gym is super small, no pool… The amenities kind of suck. Honestly there are better hotels in the area which are newer and better. This could be a fun hotel in the summer but sucks otherwise
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Date of stay: January 2022Trip type: Traveled on business
1 Helpful vote
Helpful
Response from Marketing Manager, Marketing at W Scottsdale
Responded Jan 30, 2022
Providing the highest level of hospitality is our number one priority and we sincerely apologize for falling short of meeting your expectations. We appreciate you staying with us and we hope to welcome you back in the future for a second chance.
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PRICE RANGE
$276 - $454 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
w scottsdale hotel scottsdale, w hotels scottsdale, w hotel scottsdale
LOCATION
United StatesArizonaCentral ArizonaScottsdaleDowntown Scottsdale
NUMBER OF ROOMS
236
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Claim Your Listing Frequently Asked Questions about W Scottsdale
Which popular attractions are close to W Scottsdale?
Nearby attractions include The HandleBar Scottsdale (0.10 miles), Selfie Wrld Scottsdale (0.3 miles), and Desert Stages Theater (0.3 miles).
What are some of the property amenities at W Scottsdale?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at W Scottsdale?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at W Scottsdale?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at W Scottsdale?
Yes, paid public parking nearby, paid public parking on-site, and valet parking are available to guests.
What are some restaurants close to W Scottsdale?
Conveniently located restaurants include Franco's Italian Caffe, Breakfast Club, and Olive & Ivy.
Are there opportunities to exercise at W Scottsdale?
Yes, guests have access to a pool, a fitness center, and fitness classes during their stay.
Is W Scottsdale located near the city center?
Yes, it is 0.4 miles away from the center of Scottsdale.
Are pets allowed at W Scottsdale?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does W Scottsdale offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at W Scottsdale?
The staff speaks multiple languages, including English and Spanish.