I read some reviews and was really surprised when we arrived and they couldn't have been more wrong. I loved this hotel! The beds were so comfy, the rooms are very large, the staff couldnt have been more delightful. Especially Delvecchio at the front desk. What a nice young man and a perfect host for out first impression. We will definitely be going back when its not as hot. Between the pools (lazy river what?!), bars, golf, restaurants and shuttle bus to the nearby malls, this resorts an A+
I’ve had many happy stays here and this one did not disappoint. Very easy check in and our apartment has a lovely golf course view. Apartment was spotless spacious and well furnished. It’s great being able to use the hotel facilities and we enjoyed the Lazy River. Staff were always so pleasant and helpful Sean especially at the pool was great. Iced Water at the pool was very welcome in the heat. Staffing levels seemed lower than previous stays but this is a worldwide problem just now. A slight disappoint was the shuttle service which is great, has been reduced so finishes earlier and does not go to Scottsdale Quarter now. We had a lovely time and would come back in a heartbeat
My entire stay I wondered why anyone would pay the prevailing rate at this place… the amenities and service did not warrant it. This is a Westin ownership property, or whatever. Rooms are “villas.” The one bedrooms are large and small. Large are a few more sq/Ft and have a walk in shower in addition to the tub. I can tell you that I hated my visit from the start. The check in was awful, rude and indifferent. My room was dirty… kitchen counters, bedside table surfaces, and bathrooms — including long hairs in shower and vanity top. Gross!!! Upon checking in, I fiddled with the AC to get it to work. Ready to call and ask for a new room, I took a breather on the patio… came back and it worked. Apparently the patio door maybe wasn’t closed all the way. Finally, like most USA hotels they abuse you with no housekeeping. Current going rate started at $625/night and you need to request 24-hours in advance. Of course they don’t tell you this at checkin. Remainder of complaints are personal preferences and rather subjective. If you sign up for a “marketing package,” remember your status (if you have any) means nothing. The best part about this place was the sunset.…
From our first moments at the resort we knew this was going to be a special week. Gracey was so friendly as she checked us in. Marcy sent a bottle of champagne to our room to celebrate our 40th wedding anniversary. We loved the bagpipes at sunset. The grounds are beautifully kept. The containers of multi colored flowers are enjoyed by butterflies and hummingbirds alike. The grounds crew take such care in planting and caring for the beautiful flowers. It is truly an oasis in the desert. The pools were beautiful and we had a lot of fun on the water slide. We can’t wait to come back. 🙂
First full day here & the kids went to the kids club for a craft. Keegan was the best! He let them pick their own craft & helped them out with anything they needed. It was a great experience & they can’t wait to go back!! Thanks Keegan for your help!!
We stay at a ton of Marriott Hotels and very rarely feel compelled to write a review. I will say we experienced some of the absolute best service here. Grace checked us in and she so professional and friendly. She told us all about the hotel, amenities and made restaurant recommendations. What a rockstar! After check in we went down to the pool. Keegan and his team has music and a planed event every hour. Our kids absolutely loved it. Almost forgot to mention the great rooms and killer views! I can't think of better way to spend mothers day weekend!
This property is everything the photos show. Beautiful landscaped grounds, has two pools at the villa site-1 being adult only and a great spot to get a quick bite on property. Love that you have access to the hotel property as well with complimentary shuttle service. We are not golfers but did have a golf view so we were able to enjoy cocktails and sunset from our room. The property is centrally located to all other restaurants and shops as well as easy access to roadways to do some exploring. This was our first exchange to the property but won’t be our last
The western has always been good to us in this property was very nice grounds kept up well front desk staff and pool staff were excellent. None of the villas have smart TVs what day do you have DVDs you can rent. Dennis checked us in late at night and was very helpful and attentive. I did have a small issue but Erica the supervisor to good care of us at the front.
Another fine stay at the Villas. Room always very clean and the employees try as hard as any hotel I have stayed in. Already looking forward to coming back again. Great place. Give it a try ......... You will like it.
My husband and I come here every year in the spring. It's a great location and offers all the amenities of the hotel. Highly recommend for couples or girl trip or even a young family. Many things to do on property. We love to golf and they have a nice course (3 nine holes).