Great customer service Leon the bell hop is super friendly and quick had a great staycation also got a cabana buy the pool came with a TV a bucket of beers, waters and a fruit tray we will be back again.
Spent four nights at the hotel. Clean room, nice bed, friendly service. Business meeting space was in good condition and the associated food and beverage service was complimnentary. Would return in the event Scottsdale is in my future travel plans.
Although the pictures when booking look amazing don't be deceived. This is totally not worth the price. Pool is a wade pool no deeper than 5 feet drinks from the bar came with bugs in it so if you order only order closed too drinks. When I asked them if they checked ther bottled or cleaned there soda gun each morning her answer of ya it was probably the soda gun huh baffled me!!! Also we are adults at a resort how does the bar close at 5pm every day! Saturday they promote dj which never happened. Pool bar person kept disappearing had to go searching for service. Beds were dented and uncomfortable and we had very thin walls. Even though the placed looked empty we were told the people we went with couldn't have the adjoining room but they couldn't put us on the same floor which was inconvenient to say the least. I'm not saying it wasn't beautiful and pool wasn't relaxing just saying If your paying that price go somewhere better. Also I know it's Arizona but never been to a place with a pool that doesn't have a freaking hot tub!!…
Firstly, the hospitality staff led by Felix is astounding. By the end of the first day, you’ll feel he is your best friend in town. Excellent bar and restaurant, rooms aren’t the newesr or freshest, but the staff carries the day. There’s so much to do and see in Old Town Scottsdale just down the road. Highly recommended especially if you’re having a group meeting.
Nice ambiance and atmosphere. Gabe was wonderful! Anticipated where I should sit for a business call I had to take during lunch, and provided an excellent lunch recommendation (dalad greens with shrimp)
1. Leaf blowing from gardener on Sunday at 7am. Couldn't get back to sleep. 2. Toilet has never been cleaned around the top rim. Yuck. 3. Called for housekeeping to make up our room but they never showed up. Went to the front desk to confirm but still didn't show up. 4. Shower knob non-functional. 5. No elevator to non-covered parking; had to take 3 flights of stairs in 108-degree heat. If you want covered parking you have to valet. 6. Only 1 bellhop so you have to schlep your bags in 108-degree heat. 7. There is a resort fee but no resort that you have free access to, just a pool. 8. Check-in at the front desk was unfriendly. Scowled at us. 9. Ice machine didn't work. Bad situation in the 108-degree heat. 10. Front desk doesn't answer the phone. 11. No luggage carts for the public to use. Had to make 3 trips up and down stairs to get to my room.…
Was staying just for the weekend but was coming and going, Leon had amazing services and was very quick. He also always did everything with a smile and looked like he wanted to be there. Will be returning!
Had a great time this weekend at the resort . The place is outstanding and even more outstanding is the staff . Big shout out to Leon (Valet) who took great care of us . His warm personality truly made the stay even wonderful.
Needed a quick late bite in the bar. Morgan took great care of us. Just a sandwich and beverages but she took care of us as if we bought steaks and extras. The service at this place has been outstanding all week. Have not met one employee that did not have that great attitude. Manager here is doing something right! Well done.
Jennifer at the bar is the best! Very attentive and fun:) She gave us great recommendations for night life and what to expect. Was always suggesting the best drinks and was super sweet as a person. Made our stay