The Westin Kierland Resort & Spa
6902 East Greenway Parkway, Scottsdale, AZ 85254-8123
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About
#25 of 90 hotels in Scottsdale
Location
4.5
Cleanliness
4.6
Service
4.4
Value
4.0
GreenLeaders GreenPartner
The Westin Kierland Resort & Spa is an inspiring retreat located in the heart of "new" Scottsdale, Arizona, near Kierland Commons, where you will find a sense of old Arizona and delight you with a new, modern destination. Discover our premier luxury resort in the beautiful Sonoran Desert, from family vacations to business meetings, weddings, or a restful getaway.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Babysitting
Paid public parking on-site
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Swimming pool toys
Adult pool
Outdoor pool
Heated pool
Fence around pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Wine / champagne
Poolside bar
Tennis court
Water park
Patio
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Salon
Steam room
Baggage storage
Concierge
Convenience store
Gift shop
Outdoor fireplace
Outdoor furniture
Sun deck
Sun loungers / beach chairs
24-hour front desk
Express check-in / check-out
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
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Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Business
Green
Languages Spoken
English
Hotel links
Special Offer:Earn Marriott Bonvoy bonus points on each stay
Location
72Somewhat walkable
Grade: 72 out of 100
17Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
6902 East Greenway Parkway, Scottsdale, AZ 85254-8123
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3098Reviews82Q+A100Room tips
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For the price you pay, I expected more customer service from the staff. When we checked in on a Friday evening (no one else was at the counter or waiting), the gentleman checking us in rarely said anything. He didn’t even tell us what room we were in. Just handed us the key card envelope and said “the elevators are over there”, vaguely pointing in the direction of the elevators. The room was clean, except for the bathroom. There was a hair in the sink and orangey stuff in the shower grout that looked like mildew. The shower floor was slick when we first stepped in and I slipped a bit. A slick shower floor is dangerous. We went to The Rim on Friday night and were looking forward to the live music. But there were some people there who were dancing. They seemed like they might be regulars as they talked with the singer by name. One of the bartenders at The Rim said they do this all the time. And as they were rearranging the tables and chairs to create their dance floor, they asked to move my husbands chair to accommodate them. Um…no. Went to Waltz & Weiser for an early dinner on Saturday. The only person actually working was Jaime. That girl deserves a raise. A bunch of others were standing around looking at their phones or just chatting while we were waiting to place an order. Jaime’s shift ended, so she passed us over to another server who completely ignored us. I had to go up to the bar to ask to place an order. It took an hour and a half for us to eat. Their reason? Renovations. Sorry, but that’s not my problem. You need to deal with how to get service t9 your customers who are paying a premium for these rooms. My suggestion? Go somewhere else next time you want a getaway.…
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Date of stay: August 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa
Responded 2 weeks ago
Dear ametrinel, Thank you for taking the time to evaluate our hotel. We regret not meeting your expectations with our front desk service and are very sorry for the oversights you mentioned in your bathroom. We value your observations, and we will take the appropriate action to ensure this is not repeated. We also apologize for any inconvenience caused to you at our on-site restaurant and for the service drawbacks you outlined that left a negative impression on you. We take feedback such as yours very seriously as we are continually striving to better our guest experience. We hope you will consider giving us another chance to provide you with the optimal hospitality and accommodations you deserve every time you choose us. Ryan Lemcke Guest Services Manager The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Love this resort and everything they offer. The pools amazing the kids would spend all day and evening there if allowed. Located in the heart of Scottsdale. They offer a shuttle to shopping right in Kierland and the best restaurants in Arizona surround this place. The beds are extremely comfortable after a long day. They offer room service, pool dining and restaurants on site for the ones that choose to stay on site. This is a top go to for our family.
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Date of stay: June 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Went to celebrate my bday with a group of friends. Front desk was really welcoming, manager Max and the gentleman that took care of us were able to give as the rooms early and all together and were really helpful with special requests. At the pool manager Matt was really attentive but special thanks to Aidan our pool server who went above and beyond. He was on top of everything always with a great smile and attitude. For a large group he will always find us in the pool, lazy river to bring our drinks or make sure if we needed to order something extra. I had a great time in this wonderful resort. Thanks again!
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Date of stay: August 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa
Responded 3 weeks ago
Dear Bianca M, Thank you for the five-star review of The Westin Kierland Resort & Spa. We are thrilled to read about your invigorating stay and how much you enjoyed our thoughtful hospitality. Our associates are dedicated to delivering an excellent experience to all of our guests, and it will be an honor to pass along your compliments. Thank you again, we look forward to welcoming you back on your next visit to the Scottsdale area. Ryan Lemcke Guest Services Manager The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We had a great staycation at the Westin Kierland! Big Thank you to pool and slide guard Alfred for being super friendly and helpful! We stayed two nights specifically to hang out at the pool and lazy river. The complex as a whole was perfect for the two adults and two grade schoolers. We took in the bagpipe music and the smores. We also went next door to Kierland Commons where they have lots of restaurants and shops. Overall we had a blast at the adventure pool. We had a pool side casita room which made pool access very easy. We were able go between the lazy river and our room with ease. Our tip is to check out Coffee Flats for beverages and snacks. Quick and easy.
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Date of stay: August 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: If the pool is your goal, consider staying at the pool view casita rooms. Be sure to check out...
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
My kids and I stayed here for a week and loved it! The grounds are beautifully kept and the pool area is fantastic. Like every Westin, our condo was very clean with super comfortable beds. It is centrally located, with a short walk to great shopping and restaurants. We would absolutely stay here again if we are in Scottsdale.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa
Responded 3 weeks ago
Dear butterfly123, Thank you for your recent stay at The Westin Kierland Resort & Spa and for posting such a generous review of our hotel. It is a pleasure to know we exceeded your expectations and that you and your family enjoyed our location and our clean guestrooms. We are glad you all left with replenished spirits, and we hope to see you all again on your next trip to Scottsdale. Ryan Lemcke Guest Services Manager The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Impeccable service. Upgrade to Casita, which was showing some sign of age. The breakfast staff (Jennifer and Gersson) were attentive and pleasant even though each day, the breakfast potatoes were cold. During the buffet breakfast, Rogelio made a nice omelet.
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Date of stay: August 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
+1
Another fabulous stay at Westin Kierland resort for 8 nights. It’s one of our top hotels to stay in & are only sorry that we live so far away that we don’t get to visit more often. Lovely room with the best aircon for the 118F heat, superb pool for adults only, beautiful public areas, great shuttle service to Kierland Commons & more, decent breakfast with good service which we took instead of MB points. So much around the hotel to do & see plus great restaurants on the doorstep. We particularly enjoyed our visits to North Italia in Kierland Commons. This hotel does a great job catering for such a large mix of guests - leisure, conference, families, couples & golfers . Sad to leave but hope we can return again soon🥲
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Date of stay: July 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa
Responded Aug 1, 2023
Dear McAnnie1, Thank you for your recent stay at The Westin Kierland Resort & Spa and for your loyalty to our hotel. We are glad our location perfectly suited your needs and that you appreciated our shuttle service. We are also happy to know you liked our comfortable accommodations and enjoyed spending your time at our beautiful pool. It is always a joy to see our guests are excited about returning; we look forward to it! Ryan Lemcke Guest Services Manager The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Resort is beautiful and we had a nice stay but there were 2 areas where improvements can be made. 1. The lazy river and the pool area in general was dirty. The lazy river needed to be skimmed badly and had lots of leaves and bugs floating around to the point it that the debris would stick to your hands and legs as you floated around. Yuck! The pool area was better regarding bugs and leaves but had lots of cups and trash around and in the pool. Staff could be more diligent about keeping these areas clean throughout the day. 2. We requested a king bed and early check in. When we came to check in, we were told that only queen rooms were available, so we agreed to wait until a king bed was ready. We were texted several hours later that our room was ready, only to find out that it had queen beds. We reserved a king so we asked to be moved to a different room. They agreed but said that only first floor rooms were available. We didn't have an issue with that and agreed to the first floor king room. What they didn't tell us was that the room was on the main hallway between the lobby and pool so it was constantly noisy from early morning until late night and that the king bed wasn't a real bed but a murphy bed that was really low to the ground - thank goodness we don't have bad knees or we wouldn't have been able to get in and out of the bed. I feel like both of these details should have been disclosed to us before we got assigned the room. On the good side, the bed and pillows were extremely comfortable. The meeting space was great and the food served during the conference was really good. If we had come in a different season, we would have enjoyed the outdoor seating options as they are really nice and the views are beautiful. …
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Date of stay: July 2023Trip type: Traveled on business
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa
Responded Jul 25, 2023
Dear Z3343ORamyt, Thank you for being our guest and for taking the time to write your review. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We also apologize for the service issues you encountered. Your comments will be shared with the appropriate individuals to ensure a better outcome going forward. We hope you will accept our apologies and consider staying with us again. Ryan Lemcke Guest Services Manager The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The staff was kind and attentive, the hotel is very clean. The pool had ample seating even during the holiday. Plenty of choices for food and things to do. Did not use the Spa this trip-but heard great things. All ok with this Westin.
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Date of stay: July 2023Trip type: Traveled with family
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
The staff at the front desk, namely, Lucas, Adam, Mario, Tina, Marcella, Max, and Ryan and the supervisor Tanner are all so wonderful and helpful! Marcy, in charge is always so nice!! We will be back soon though, and hope to catch up. Marcy always has a nice smile and is fun to talk with! Your overall staff is always pleasant and ready to help. At the Monday Club, we were greeted as always by Ricky. Ricky made sure that we were well cared for. He was kind. Rogelio the chef makes the best omelettes and always asks if we would like anything else. He greets us with a smile and is always nice.Rogelio introduced me to the food manager, who I apologize here that I am not recalling your name, but I will say hello next time we come by. Michelle the waitress, Veon, Adam and Jennifer always take great care of us. Geovoni, (sp) and the other wait staff always give a smile and a hello to ask how we are doing. They are all so very pleasant. The last time I meant to mention a manager, Luke, he is so welcoming and kind. Gersson, and the other assistants are very accommodating and they too all greet us with a smile and a "how are you doing?" I want to make special mention of Stephan. During our stay before last, the front desk had sent up an appreciation gift (tray of snacks and drinks). Stephan placed it in our room. Also, we needed to move rooms as another guest was coming into the room we were in. I made mention to Stephan, and Stephan immediately asked me if I would like assistance by taking our belongings to the next room in his cart (we were in a Cabana and going inside to a hotel room). I thought that was so kind of him to offer!! I took him up on his offer, and not only did he help me bring my things to the cart, but he also carried my things and the snack tray up to my new room and placed it onto the table. He asked if there was anything else he could get me and I said "no," and I thanked him for all of his help and hospitality. After getting settled in my new room and having a small snack, I heard a loud knock on my door by a staff member. Upon opening the door a man came in and lifted the tray as if to take it and said to me that was not meant for me. I was taken back by the whole thing. I failed to take down his name as he was so quick moving. I decided to let it go, though confused, as this was the only bad experience that I have had at the Westin. I only wanted to remember how nice it was to be treated so well by your other staff including Stephan. Later I saw Stephan and I shared the bad experience with him and he could not have been more professional! He was very apologetic for the other staff persons' behavior. Again, Stephan showed professionalism and made things feel like they should in a resort as nice as yours. Thank you.…
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Date of stay: June 2023Trip type: Traveled with family
Value
Location
Service
Room Tip: Great amenities, great restaurants on property and nearby, great shopping.
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa
Responded Jul 13, 2023
Dear Maryklo, Thank you for the five-star review of The Westin Kierland Resort & Spa. We are thrilled to read about your invigorating stay and how much you enjoyed our thoughtful hospitality. Our associates are dedicated to delivering an excellent experience to all of our guests, and it will be an honor to pass along your compliments to each of the team members you mention, especially Stephan. Thank you again, we look forward to welcoming you back on your next visit to the Scottsdale area. Ryan Lemcke Guest Services Manager The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Not the right property for you?
There are more places to choose from in the Scottsdale area.
PRICE RANGE
$333 - $713 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin kierland hotel scottsdale, westin kierland resort, westin scottsdale, scottsdale westin
LOCATION
United StatesArizonaCentral ArizonaScottsdaleParadise Valley
NUMBER OF ROOMS
735
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Claim Your ListingTHE WESTIN KIERLAND RESORT & SPA - Updated 2023 Prices & Reviews (Scottsdale, AZ)
Frequently Asked Questions about The Westin Kierland Resort & Spa
Which popular attractions are close to The Westin Kierland Resort & Spa?
Nearby attractions include Kierland Commons (0.2 miles), Main Street Arts District (0.3 miles), and Anticus (0.2 miles).
What are some of the property amenities at The Westin Kierland Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Kierland Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Kierland Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Kierland Resort & Spa?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Kierland Resort & Spa?
Conveniently located restaurants include Tommy Bahama Restaurant & Bar, The Greene House, and Mastro's Ocean Club.
Are there opportunities to exercise at The Westin Kierland Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are pets allowed at The Westin Kierland Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Kierland Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Kierland Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Kierland Resort & Spa?
Many travelers enjoy visiting Wrigley Mansion (8.9 miles) and Old Adobe Mission (9.3 miles).