The Westin Kierland Resort & Spa
6902 East Greenway Parkway, Scottsdale, AZ 85254
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Avg. $749 /night, 3/24 - 3/25
$749
per night
$599
per night
$449
per night
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About
#9 of 14 resorts in Scottsdale
Location
4.5
Rooms
4.3
Value
4.0
Cleanliness
4.6
Service
4.4
Sleep Quality
4.4
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
The Westin Kierland Resort & Spa is an inspiring retreat located in the heart of "new" Scottsdale, Arizona, near Kierland Commons, where you will find a sense of old Arizona and delight you with a new, modern destination. Discover our premier luxury resort in the beautiful Sonoran Desert, from family vacations to business meetings, weddings, or a restful getaway.
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Property amenities
Electric vehicle charging station
Free internet
Fitness Center with Gym / Workout Room
Pool
Bar / lounge
Bicycle rental
Golf course
Kids stay free
Valet parking
Paid public parking on-site
Wifi
Fitness / spa locker rooms
Fitness classes
Sauna
Hot tub
Lazy river
Pool / beach towels
Swimming pool toys
Adult pool
Outdoor pool
Heated pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Outdoor dining area
Snack bar
Poolside bar
Tennis court
Water park
Patio
Babysitting
Children Activities (Kid / Family Friendly)
Kids club
Kids pool
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Car hire
Conference facilities
Banquet room
Meeting rooms
Spa
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Salon
Steam room
Baggage storage
Concierge
Convenience store
Gift shop
Outdoor fireplace
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun terrace
Sun umbrellas
24-hour front desk
Express check-in / check-out
Room features
Bathrobes
Air conditioning
Desk
Housekeeping
Coffee / tea maker
Cable / satellite TV
Sofa bed
Bath / shower
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
On-demand movies
Radio
iPod docking station
Complimentary toiletries
Hair dryer
Room types
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
Star ratings are intended to indicate the general level of features, amenities, and services to expect. This property is classified according to Giata.
HOTEL STYLE
Park View
Luxury
Languages Spoken
English, Spanish
Location
6902 East Greenway Parkway, Scottsdale, AZ 85254
Getting there
Somewhat walkable
Places to stay are graded on a 0-100 scale. The higher the grade, the easier it is for travelers to find restaurants and things to do within walking distance.
Grade: 71 out of 100
71
Phoenix Sky Harbor International Airport
14 mi•
See all flights
Phoenix-Mesa Gateway Airport
26.8 mi•
See all flights
Rental Cars
16 Restaurants
within 0.3 miles
Reviews
4.3
3,146 reviews
Reviews summary
This summary was created by AI, based on recent reviews.
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The Westin Kierland Resort & Spa is celebrated for its prime location, ideal for special events and exploring the vicinity. While guests admire the resort's design and clean environment, particularly the vibrant hibachi area and adequate pools, some have noted room issues such as maintenance and cleanliness that detract from the experience.
Opinions on value and service are mixed; the cost of amenities sometimes disappoints, and although the staff is often commended for their friendliness, there are occasional concerns regarding understaffing and service delays.
Location
Convenient
Atmosphere
Lively
Rooms
Uncomfortable
Value
Expensive
Cleanliness
Spotless
Service
Inconsistent
Amenities
Satisfactory
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Detailed Reviews
Our family had an absolutely incredible time at The Westin Kierland Resort & Spa, and we couldn’t be more grateful for the exceptional service we received from every member of the staff. This resort is fantastic for teenagers, providing them with a sense of independence around the resort and having the mall next door to walk around on their own.
Upon arrival, Samantha made the check-in process a breeze and set such a warm, welcoming tone for the entire stay. Giovanni’s breakfast service was another highlight—his attention to detail and genuine care made our mornings feel extra special. We also had a fantastic dinner at Antadote, where the team was incredibly accommodating, ensuring all our needs were met with a smile.
The coffee bar staff, friendly lifeguards, and outstanding housekeeping all played a part in making our visit even more enjoyable. We truly felt taken care of by everyone we encountered.
A special thank you to Marshauna Butler, the Manager, who personally reached out to us to ensure we had an amazing stay. This thoughtful gesture truly went above and beyond, and it made us feel even more valued as guests.
The resort itself is beautifully maintained, and we felt so lucky to have the space to reconnect as a family, especially with our two teenagers. The time we spent together was exactly what we needed, and this property was the perfect place for us to recharge and create lasting memories.
We’d like to extend our deepest thanks to the entire team for their outstanding service and hospitality. Thank you for providing such a wonderful environment for us to relax and enjoy each other’s company. We will definitely be returning in the future and will eagerly share our positive experience with friends and family.
Upon arrival, Samantha made the check-in process a breeze and set such a warm, welcoming tone for the entire stay. Giovanni’s breakfast service was another highlight—his attention to detail and genuine care made our mornings feel extra special. We also had a fantastic dinner at Antadote, where the team was incredibly accommodating, ensuring all our needs were met with a smile.
The coffee bar staff, friendly lifeguards, and outstanding housekeeping all played a part in making our visit even more enjoyable. We truly felt taken care of by everyone we encountered.
A special thank you to Marshauna Butler, the Manager, who personally reached out to us to ensure we had an amazing stay. This thoughtful gesture truly went above and beyond, and it made us feel even more valued as guests.
The resort itself is beautifully maintained, and we felt so lucky to have the space to reconnect as a family, especially with our two teenagers. The time we spent together was exactly what we needed, and this property was the perfect place for us to recharge and create lasting memories.
We’d like to extend our deepest thanks to the entire team for their outstanding service and hospitality. Thank you for providing such a wonderful environment for us to relax and enjoy each other’s company. We will definitely be returning in the future and will eagerly share our positive experience with friends and family.
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Date of stay: February 2025Trip type: Traveled with family
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at The Westin Kierland Resort & Spa
Responded 3 weeks ago
Dear FreddySmitty5757, It is truly uplifting to know that your family’s time at The Westin Kierland Resort & Spa was such a rewarding experience. We are delighted that the resort provided the perfect setting for your teenagers to enjoy a sense of independence while also creating meaningful moments together as a family. It is fantastic to hear that Samantha’s warm welcome, Giovanni’s thoughtful breakfast service, and the accommodating team at Antadote all contributed to a memorable stay. Ensuring a seamless and welcoming atmosphere is at the heart of what we do, and we are pleased that every interaction reflected that commitment. We are grateful for your kind words and look forward to welcoming you back for another unforgettable stay. Ryan Lemcke Guest Services Manager The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I had never stayed in the Kierland area and was curious what it was like. The Westin seemed to be the resort with the best location, so I booked two nights with my Marriott Rewards points to experience and evaluate it.
Upon first walking in I was wowed by the modern and immaculate lobby. Marriott’s app allowed me to check-in prior to arriving and use my mobile phone as a key, which meant I could go straight to my room and bypass the front desk completely. It was a well-furnished room with a nice semi-framed shower, refrigerator and electronic safe. While walking on the room’s carpet, I noticed that my white socks would get dirty by the next morning each day (the only times during the trip I had my shoes off were when I was inside the room). So the room’s carpet could use a good shampooing and steaming (beyond regular vacuuming). I didn’t receive housekeeping service the first morning even though I removed the do not disturb sign and was out of the room by 11am. It wasn’t that big a deal as I was only there for two nights and had plenty of towels and soap. I’m not a fan of the Westin Heavenly Bed. The mattress and pillows are way too soft for me. A more firm pillow option would have been nice.
The dining options did not disappoint. I was able to watch the Monday Night Football game on the big screen in the courtyard while enjoying food and cocktails. The American breakfast I had the first morning at the cafe was above average in quality, satisfying and kept me full until the evening. I also enjoyed a few restaurants in the local area.
Due to learning from helpful TA reviews that the concierge is a front for initiating the timeshare sales process, I knew before arrival to avoid its services completely and never went to the desk. I have the internet so I was able to research and plan for touring and restaurants on my own. They sent me voicemails offering a gift bag, coupons and a future 3 night stay for $250, but I deleted the messages since I already knew the strategy they were trying to use. There is always a catch!
There are a lot of high end stores and restaurants within the Kierland Commons and the Scottsdale Quarter which are both within close walking distance. But the area was too pretentious for me. I’m glad I was able to experience Kierland, but will probably choose a resort that is closer to downtown Scottsdale in the future. I would definitely recommend the property for golfers and families with children who want a great pool.
Upon first walking in I was wowed by the modern and immaculate lobby. Marriott’s app allowed me to check-in prior to arriving and use my mobile phone as a key, which meant I could go straight to my room and bypass the front desk completely. It was a well-furnished room with a nice semi-framed shower, refrigerator and electronic safe. While walking on the room’s carpet, I noticed that my white socks would get dirty by the next morning each day (the only times during the trip I had my shoes off were when I was inside the room). So the room’s carpet could use a good shampooing and steaming (beyond regular vacuuming). I didn’t receive housekeeping service the first morning even though I removed the do not disturb sign and was out of the room by 11am. It wasn’t that big a deal as I was only there for two nights and had plenty of towels and soap. I’m not a fan of the Westin Heavenly Bed. The mattress and pillows are way too soft for me. A more firm pillow option would have been nice.
The dining options did not disappoint. I was able to watch the Monday Night Football game on the big screen in the courtyard while enjoying food and cocktails. The American breakfast I had the first morning at the cafe was above average in quality, satisfying and kept me full until the evening. I also enjoyed a few restaurants in the local area.
Due to learning from helpful TA reviews that the concierge is a front for initiating the timeshare sales process, I knew before arrival to avoid its services completely and never went to the desk. I have the internet so I was able to research and plan for touring and restaurants on my own. They sent me voicemails offering a gift bag, coupons and a future 3 night stay for $250, but I deleted the messages since I already knew the strategy they were trying to use. There is always a catch!
There are a lot of high end stores and restaurants within the Kierland Commons and the Scottsdale Quarter which are both within close walking distance. But the area was too pretentious for me. I’m glad I was able to experience Kierland, but will probably choose a resort that is closer to downtown Scottsdale in the future. I would definitely recommend the property for golfers and families with children who want a great pool.
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Date of stay: October 2021
Cleanliness
Service
Sleep Quality
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa
Responded Oct 7, 2021
Dear Meadows015, Thank you for being a valued Bonvoy Member and deciding to stay with us. We are delighted that you loved so many features of our resort, and we are grateful for your recommendation to golfers and families. As you mentioned, we have a variety of restaurants for our guests to enjoy and offer options from upscale dining to a causal cafe experience. We appreciate your remarks about our guestrooms and are glad to know you were mostly satisfied with our modern, comfortable accommodations. However, we will share your comments regarding the floor with the appropriate associates. Thank you for sharing your detailed feedback. It would be our pleasure to welcome you back for another pleasant retreat. Adam Pauli Front Desk Manager The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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This is a beautiful resort is possibly the best location in all of scottsdale. The offerings for family’s and especially kids is what made me book this resort over other 5 star resorts in the area (namely the princess). They offered so many fun and entertaining activity’s for my son at the pool area and also s’mores and stuff a buddy at OK coral. It’s an almost perfect hotel. The only major issue is the pool area is completely filthy. The chairs are covered in bird droppings, and left over food from guest eating on them. It’s shocking because I witness them with my own eyes cleaning the outdoor lobby furniture every morning. The pool is amazing with great food and a lazy river/water slide, I’m sure the pool is a huge draw for family’s. I don’t understand why it’s so filthy. I reserved a day bed at sunset shores 2 days in a row, they cost about $300 per day. I don’t mind at all the cost but when we arrived it’s was covered in ketchup and bird droppings. We covered it with about 9 towels before we could sit on it. I mentioned it to our server (who was great) and he said it’s a on going issue. The only other complaint is how cold the pool is. I’ve stayed at a bunch of hotels in scottsdale at this time of year and none of them have a cold pool. The pool was so cold my son didn’t even want to swim. Besides those complaints the hotel is a excellent choice. Food is great, service is great, accommodations are nice and clean, and the flo rider is a must!! I will return for sure but hopefully they give the pool area some better attention before my next stay.
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Date of stay: October 2022Trip type: Traveled with family
Room Tip:Â Hotel is very large. If you do not want to walk a mile every time you leave your room request a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
I heard that this place is in the process of remodeling rooms…I apparently didn’t get one. The room is from the 80’s, no power outlets AC, USB or otherwise on the bedstand. I’d did however have a flat screen TV…lol
Prior to arriving I requested a Kuerig for my rooms as I brought pods. They told me that is no problem. Upon arrival, no Kuerig, called the front desk and they said they would take care of it, next day, still no Kuerig, so I asked again…later there was a message from a supervisor telling me that the Kuerig’s are reserved for the suites. Had I have been told this when I requested prior to my travel, I would have brought my small single serve Kuerig from home.
Internet worked well in both the guest room and conference rooms.
The food served for my meetings was poor, the scrambled eggs were runny, the bacon over cooked and mostly brittle, the sausage was grey, only honey available for the croissants, hence no jams or jelly’s. The chicken breast was tough as leather, fish was over cooked and dry. The desserts were awesome!!!
The hotel is within walking distance of the Quarter whic provides many dining options and shops/stores to separate your cash from your wallet.
Prior to arriving I requested a Kuerig for my rooms as I brought pods. They told me that is no problem. Upon arrival, no Kuerig, called the front desk and they said they would take care of it, next day, still no Kuerig, so I asked again…later there was a message from a supervisor telling me that the Kuerig’s are reserved for the suites. Had I have been told this when I requested prior to my travel, I would have brought my small single serve Kuerig from home.
Internet worked well in both the guest room and conference rooms.
The food served for my meetings was poor, the scrambled eggs were runny, the bacon over cooked and mostly brittle, the sausage was grey, only honey available for the croissants, hence no jams or jelly’s. The chicken breast was tough as leather, fish was over cooked and dry. The desserts were awesome!!!
The hotel is within walking distance of the Quarter whic provides many dining options and shops/stores to separate your cash from your wallet.
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Date of stay: December 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa
Responded Dec 11, 2023
Dear Valued Guest, Thank you for taking the time to share your feedback. We want every guest who stays with us to have a revitalizing experience and to depart feeling refreshed and invigorated. We regret not meeting these expectations, and we are genuinely sorry. We particularly apologize for the concerns regarding the quality of food served at your meeting. We have addressed these food concerns with the appropriate individuals. We appreciate you bringing this to our attention and hope you will revisit so we can show you our commitment to providing enriching experiences. Ryan Lemcke Guest Services Manager The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The Westin is a hotel, not a resort. Granted they are on a golf course and have a really big family pool with a slide (not anything close tot he Biltmore’s pools and slide) but a resort in my mind is a place where the staff is thinking ahead of you to try to meet your needs, maybe if your lucky you are even greeted by a staff member as you come and go.
There is nothing wrong with the Westin as a hotel, but the rates are resort worthy and it just isn’t anything special.
I know other reviewers have spoken about parking (the rates on the app are inaccurate it’s now $25 a day to self park) and the missed days of housekeeping (I found this to be true and housekeeping really gives it a quick service, they miss a lot when they come) these are hotel issues, not what you would expect at a resort.
The food is limited, not good, and super slow to be served.
To be fair, if you want to be close to a lot of shopping and some bars, this is the place to be, I don’t stay at resorts for their nearby shopping, but you do you.
The two main things you need to know are, the hotel is severely understaffed and it shows in everything they do, including food and service, and the upselling is constant and a rip-off. I paid to upgrade to a room with a fire pit and a mountain view, the fire pits need propane, which took a call to maintenance, you can’t light them yourself, and they have one chair (seriously who wants to sit by a fire pit alone?) The room had a view of other rooms and some cactus, no mountains to be seen anywhere.
The uptake, if you have a convention or get a good rate, and you understand it’s a hotel with a golf course you will get what you expect. No matter what do not accept any offers for any paid upgrades, they are just a reason to charge $200 a night more for the same room.
If you are looking for an actual resort there are many in Scottsdale, check the reviews and find a place that will actually earn the rate they charge.
There is nothing wrong with the Westin as a hotel, but the rates are resort worthy and it just isn’t anything special.
I know other reviewers have spoken about parking (the rates on the app are inaccurate it’s now $25 a day to self park) and the missed days of housekeeping (I found this to be true and housekeeping really gives it a quick service, they miss a lot when they come) these are hotel issues, not what you would expect at a resort.
The food is limited, not good, and super slow to be served.
To be fair, if you want to be close to a lot of shopping and some bars, this is the place to be, I don’t stay at resorts for their nearby shopping, but you do you.
The two main things you need to know are, the hotel is severely understaffed and it shows in everything they do, including food and service, and the upselling is constant and a rip-off. I paid to upgrade to a room with a fire pit and a mountain view, the fire pits need propane, which took a call to maintenance, you can’t light them yourself, and they have one chair (seriously who wants to sit by a fire pit alone?) The room had a view of other rooms and some cactus, no mountains to be seen anywhere.
The uptake, if you have a convention or get a good rate, and you understand it’s a hotel with a golf course you will get what you expect. No matter what do not accept any offers for any paid upgrades, they are just a reason to charge $200 a night more for the same room.
If you are looking for an actual resort there are many in Scottsdale, check the reviews and find a place that will actually earn the rate they charge.
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Date of stay: November 2024Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at The Westin Kierland Resort & Spa
Responded Dec 11, 2024
Dear OhioJeffg, We are sorry for your disappointment regarding your recent stay with us. It is disheartening to know that we did not meet your expectations, as we aim to create an exceptional experience for all who visit. The concerns you shared, including service levels, pricing, and the amenities we offer, highlight areas where we fell short, and we appreciate you bringing them to our attention. Your remarks about the mentioned several concerns will be shared with the appropriate teams to ensure improvements are made. While our location offers convenient access to shopping and attractions, we understand that this alone does not define the resort experience we aim to deliver. Thank you for sharing your candid feedback, as it allows us to focus on improving the experience we provide. We hope you will consider giving us another opportunity in the future to provide a more enriching and seamless stay. Ryan Lemcke Guest Services Manager The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
First....The staff at this resort are top notch. EVERY staff member my family interacted with was friendly, professional and helpful. We spent most of the three days of our stay at the pool and the staff was fantastic. This place does a great job selecting quality employees.
My family has utilized this resort many times to get together. It has always been a beautiful place to reuinte. The back court yard has stunning views, the gym facilty is large with quality equipment, the pool is large, clean and fun for all ages. The rooms are always very nice and clean.
This trip was not the experience we usually have. The hotel was under construction, so the entire outside courtyard was closed down and being remodled. The front of the building was being painted and plastic was taped to the silding doors and balconies.
One of the nice things about the rooms at this hotel is that they all have balconies. We enjoy having outdoor access especially in the evening. The room we had however had the sliding door completely taped off with plastic so not only could we not use the balcony but we could not see out. I understand that maintenance needs to occur but a heads up upon making reservations would be nice.
The AC in the room was horrible. You could set it down as low as it would go and it would not cool off. When we open the door from the hallway into the room you could feel a significant temp difference even after having it on for hours while we were out.
The toilet was not working properly and had to call maintenance twice.
We also saw two cockroaches in the restroom over our stay.
While not a complaint, as these hotels are prime places for conferences, the hotel needs to find a better area for all the badged and name tagged folk to discuss he future of AI. The lobby area became very congested and difficult to walk through. Also, when the conference was out for the day the line for the elevators was backed up into the lobby.
With the outdoor courtyard closed the lounge/bar area became VERY crowded in the evening due to the conference crowd. With all the tipsy folks crammed into such a small area I could not even hear my own tipsy conversations with my wife and had ended up leaving.
We used the gym facilities one morning but upon arrival the next morning it was closed down and under construction.
We were all pretty disappointed in the stay this time. While the construction is temporary and conferences occur, it would be nice to have a head up upon making reservations so we can adjust plans.
The room was not great. Cockroaches, crappy AC and poor plumbing does not make for a great stay.
Again, staff was fantastic but our family will be looking for alternative resort in the Scottsdale area for our get togethers.
My family has utilized this resort many times to get together. It has always been a beautiful place to reuinte. The back court yard has stunning views, the gym facilty is large with quality equipment, the pool is large, clean and fun for all ages. The rooms are always very nice and clean.
This trip was not the experience we usually have. The hotel was under construction, so the entire outside courtyard was closed down and being remodled. The front of the building was being painted and plastic was taped to the silding doors and balconies.
One of the nice things about the rooms at this hotel is that they all have balconies. We enjoy having outdoor access especially in the evening. The room we had however had the sliding door completely taped off with plastic so not only could we not use the balcony but we could not see out. I understand that maintenance needs to occur but a heads up upon making reservations would be nice.
The AC in the room was horrible. You could set it down as low as it would go and it would not cool off. When we open the door from the hallway into the room you could feel a significant temp difference even after having it on for hours while we were out.
The toilet was not working properly and had to call maintenance twice.
We also saw two cockroaches in the restroom over our stay.
While not a complaint, as these hotels are prime places for conferences, the hotel needs to find a better area for all the badged and name tagged folk to discuss he future of AI. The lobby area became very congested and difficult to walk through. Also, when the conference was out for the day the line for the elevators was backed up into the lobby.
With the outdoor courtyard closed the lounge/bar area became VERY crowded in the evening due to the conference crowd. With all the tipsy folks crammed into such a small area I could not even hear my own tipsy conversations with my wife and had ended up leaving.
We used the gym facilities one morning but upon arrival the next morning it was closed down and under construction.
We were all pretty disappointed in the stay this time. While the construction is temporary and conferences occur, it would be nice to have a head up upon making reservations so we can adjust plans.
The room was not great. Cockroaches, crappy AC and poor plumbing does not make for a great stay.
Again, staff was fantastic but our family will be looking for alternative resort in the Scottsdale area for our get togethers.
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Date of stay: August 2024Trip type: Traveled with family
Room Tip:Â Call the hotel directly to see if there is construction and/ or conference. Bring bug spray, a...
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at The Westin Kierland Resort & Spa
Responded Sep 2, 2024
Dear Rick H, Thank you for taking the time to share your feedback with us. We are truly sorry to learn about the maintenance issues you encountered this time and that we did not meet some of your expectations. Your satisfaction is incredibly important to us, especially as a valued loyal guest. We also want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis, but we will address this with them to ensure they are doing everything to prevent any future issues. Moreover, we apologize for the concerns you had during your time with us. We hope you will give us another opportunity to serve you, and we will do our utmost to regain your trust and provide the outstanding experience you have come to expect from us. Ryan Lemcke Guest Services Manager The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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When booking, no one told us that the main restaurant was being remodeled, leaving only a cafeteria with a very limited menu.
Upon returning from surgery at 2:30 the room was unmade. The phone has no way to communicate with the front desk or housekeeping. When we went down to complain, no one was interested in addressing our complaints. You don't expect this in a hotel where they charge you $500 a night
Upon returning from surgery at 2:30 the room was unmade. The phone has no way to communicate with the front desk or housekeeping. When we went down to complain, no one was interested in addressing our complaints. You don't expect this in a hotel where they charge you $500 a night
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Date of stay: October 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We booked a resort view room and the "view" was of the roof and air conditioning unit. When we opened the blinds, there was a big "Balcony closed" sign and couldn't even step out on our balcony. Not sure what was going on with the paint in the room. Looks like they had "touched up" the paint, but was poorly done. I felt like I was in a Motel 6, not a beautiful resort. We had asked when we checked in for our room to be made up by noon as we had work to do and needed the room available. They said that it would be no problem, they would put it on the schedule, but by 3:30 it still hadn't been made up so we finally had to ask the front desk to get it taken care of.
The food at the Waltz & Weiser was consistently served lukewarm, sometimes even cold. Cold chicken wings are not pleasant! The service was slow. It took us 1 1/2 hours to have one drink and a meal for dinner. The time we went was not a busy dinner hour time so I'm not sure why it was so slow. I didn't see many servers so I wonder if they were just understaffed.
This is not our first time at the Westin and for the price you pay for a room here, I expect to be able to step out on our balcony and not have a patchwork paint job and have hot food at the restaurant. It was a very disappointing time.
The food at the Waltz & Weiser was consistently served lukewarm, sometimes even cold. Cold chicken wings are not pleasant! The service was slow. It took us 1 1/2 hours to have one drink and a meal for dinner. The time we went was not a busy dinner hour time so I'm not sure why it was so slow. I didn't see many servers so I wonder if they were just understaffed.
This is not our first time at the Westin and for the price you pay for a room here, I expect to be able to step out on our balcony and not have a patchwork paint job and have hot food at the restaurant. It was a very disappointing time.
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Date of stay: May 2024Trip type: Traveled as a couple
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
Room Tip:Â The pool gets crowded. Inner tubes for the lazy river are hard to come by.
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Marriott Hotels, Guest Services / Front Office at The Westin Kierland Resort & Spa
Responded May 30, 2024
Dear ametrinel, Thank you for your loyalty to our brand and for sharing the details of your stay with us. We never want our guests to leave unhappy, and from your review, it is clear that we let you down. We sincerely apologize for not meeting your expectations and for your disappointment with the guestroom assigned to you. Feedback like yours gives us valued insight to improve our accommodations and guest experience; therefore, we appreciate your comments. Furthermore, we are truly sorry for the unsatisfactory service you received from us. We want to express that this is not typical or acceptable of our high standards. Please be assured we will follow up on this appropriately and will take the necessary measures to ensure we are more diligent in our efforts going forward. Meanwhile, your concerns with regard to the food we serve have been noted and shared with our culinary team to see where improvements can be made. We are grateful for your patience and all of your remarks, and we hope you will give us another chance to make a favorable impression. Ryan Lemcke Guest Services Manager The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rooms in good condition, resort in very good shape.
Why only 3 stars? lazy river is very slow. Checkin was fast but no information about resort fee and what comes with it or no information about daily incidentals, also the card device showed nothing. The wifi seems to be complimentary, at least for the moment because during login it shows 15$ per day for the slowest connection. Self Parking 20$ per day. Pricey hotel with no daily room cleaning for 350$++ per night… overall room cleaning could be better especially in the bathroom (dust, lint and eyelash from a previous guest).
Why only 3 stars? lazy river is very slow. Checkin was fast but no information about resort fee and what comes with it or no information about daily incidentals, also the card device showed nothing. The wifi seems to be complimentary, at least for the moment because during login it shows 15$ per day for the slowest connection. Self Parking 20$ per day. Pricey hotel with no daily room cleaning for 350$++ per night… overall room cleaning could be better especially in the bathroom (dust, lint and eyelash from a previous guest).
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Date of stay: June 2022
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa
Responded Jun 18, 2022
Dear Chris C., Thank you for choosing to stay with us during your recent visit to Scottsdale. While we were happy to see all the things you liked about your stay, we regret any disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you, and we hope you will accept our apologies. We appreciate your feedback as this allows us the opportunity to focus on areas where we can exceed expectations. We hope that you will provide us with another chance to show you the hospitality for which we are known. Ryan Lemcke Guest Services Manager The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
My wife and I booked this Historical “high end” resort for a much needed getaway. At first sight, the resort grounds and lobby were very nice. However, once there, the staff (multiple members) we’re less than enthusiastic to help with anything. I guess maintenance didn’t want to work either, as multiple floors ice makers didn’t work as well.
Also, they were renovating their main dining room, so everyone was directed to the golf course restaurant for any dining needs. Given there was a resort credit of $100 per stay tied to the room charge, we decided to go to the restaurant Sunday morning. The menu was very limited, but they were pushing the buffet, to which we agreed. I have had better looking and tasting food at low end hotels for FREE. Not to mention the server (another staff issue) was inattentive and only came by once to our table. Now, once he brought the bill of $75, he was very talkative and surely he wanted his 20-25% tip. I felt swindled.
I just figure when you spend upwards of $575+ a night, I expect more for my money. I was in the lodging industry at a point in my career, so I know what matters. I’m ashamed at Westin lowering the standard of service. Definitely tarnished their reputation in my eyes. I would look elsewhere if you’re looking to come to AZ.
Also, they were renovating their main dining room, so everyone was directed to the golf course restaurant for any dining needs. Given there was a resort credit of $100 per stay tied to the room charge, we decided to go to the restaurant Sunday morning. The menu was very limited, but they were pushing the buffet, to which we agreed. I have had better looking and tasting food at low end hotels for FREE. Not to mention the server (another staff issue) was inattentive and only came by once to our table. Now, once he brought the bill of $75, he was very talkative and surely he wanted his 20-25% tip. I felt swindled.
I just figure when you spend upwards of $575+ a night, I expect more for my money. I was in the lodging industry at a point in my career, so I know what matters. I’m ashamed at Westin lowering the standard of service. Definitely tarnished their reputation in my eyes. I would look elsewhere if you’re looking to come to AZ.
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Date of stay: November 2023Trip type: Traveled as a couple
Room Tip:Â Avoid this resort, unless your playing golf onsite. The course looked in great shape
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Response from Team Marriott, Guest Services / Front Office at The Westin Kierland Resort & Spa
Responded Nov 9, 2023
Dear honesttraveler25, Thank you for choosing us for a getaway with your better half. We appreciate your feedback as your comments allow us the opportunity to focus on areas where we can exceed expectations. Thank you again for your assistance as we work to strengthen our guest experience. We sincerely hope that you will provide us with another chance to show you the hospitality for which we are known. Ryan Lemcke Guest Services Manager The Westin Kierland Resort & Spa
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I would say if your trip is to enjoy sunny AZ swimming, then the fire pit isn’t something you want in those temperatures. The casitas are a must if you’re staying more than a night. All the sizes and style of rooms/casitas are luxurious and won’t disappoint. This is one of my favorite resorts Arizona has to offer!
I never traveled during the winter months. You may have to check with the hotel.
When we stayed there, our rate did not include the buffet bfast. And TBH, it wasn't that great anyway, not a lot of choices. Maybe just go ala carte?
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"Ask for a central room, or you'll spend half your stay walking to your room. Ask them if they have any construction ongoing."Read full review
"Call the hotel directly to see if there is construction and/ or conference. Bring bug spray, a plunger and a portable AC."Read full review
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PRICE RANGE
$344 - $788 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin kierland hotel scottsdale, westin kierland resort, westin scottsdale, scottsdale westin
LOCATION
United StatesArizonaCentral ArizonaScottsdaleParadise Valley
NUMBER OF ROOMS
735
Prices are the average nightly price provided by our partners and may not include all taxes and fees. Taxes and fees that are shown are estimates only. Please see our partners for more details.
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Claim Your ListingTHE WESTIN KIERLAND RESORT & SPA - Updated 2025
Frequently Asked Questions about The Westin Kierland Resort & Spa
Which popular attractions are close to The Westin Kierland Resort & Spa?
Nearby attractions include Kierland Commons (0.2 miles), Main Street Arts District (0.3 miles), and ROCK STAR gallery (0.2 miles).
What are some of the property amenities at The Westin Kierland Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at The Westin Kierland Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at The Westin Kierland Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at The Westin Kierland Resort & Spa?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to The Westin Kierland Resort & Spa?
Conveniently located restaurants include Tommy Bahama Restaurant & Bar, The Greene House, and Mastro's Ocean Club.
Are there opportunities to exercise at The Westin Kierland Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are pets allowed at The Westin Kierland Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Kierland Resort & Spa offer any business services?
Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities.
Which languages are spoken by the staff at The Westin Kierland Resort & Spa?
The staff speaks multiple languages, including English and Spanish.
Are there any historical sites close to The Westin Kierland Resort & Spa?
Many travelers enjoy visiting Wrigley Mansion (8.9 miles) and Old Adobe Mission (9.2 miles).