Everyone was friendly from check in to check out. One person that stood out specifically was Giles. By far the nicest person at the resort and the driving factor for me to recommend folks to this resort in the future. I was heading to the pool one day and left my key in the room, I came across Giles and without hesitation or hassle, he went ahead and got new keys made while I was laying by the pool. He continued to check in on me during the rest of my stay to ensure I was having a great experience. I’ve had many good experiences with hotel staff in the past but never had one that blew me away like this. Can’t say enough great things about him. His determination to ensure customers have a great experience, does not go unnoticed
If you're looking for a hookup then this is your place otherwise this hotel is TERRIBLE! I just returned from 4 days of misery at The Saguaro Scottsdale. The bachelor and bachelorette pool parties start at 11:00 AM and go until well after 5:00 PM. Forget taking a nap or enjoying a quiet afternoon by the pool. Our poolside sliding glass door rattled with each thump of the bass all afternoon. Don't waste your money on a poolside room. There is a 6-foot fence between the poolside rooms and the pools. The gates were locked so you can't access your room directly from the pools. Gotta keep the riff-raff out somehow! The rooms are small and not maintained. The phrase rode hard and put up wet, truly applies to these rooms. There was at least a 6-inch crack in our desktop. I don't want to think about what someone did to crack a solid piece of wood. We had 4 rooms for our stay and all of them were dirty and grimey. All the rooms had stained tubs, bedding, and carpets. There's a reason the floors are black carpet or black tile... they have to hide the dirt. If you like your morning latte then be prepared to walk into Old Town Scottsdale because the cafe is closed. Why would you close the cafe on a busy weekend? If you're not physically able to walk uptown then make sure they bring you fresh half & half. We were served curdled cream the only morning we stayed on property for breakfast. Also, the menu is very limited so be prepared to eat off property a lot. We were given a "deal" to book 3 nights but only pay for 2. All three nights were billed to my account. The front staff tried to tell me they had "averaged" our nightly rate. When you average something to account for a "free" night then the nightly rate drops, it doesn't increase, that just ins't how math works.…
I had recently checked in to the hotel in Scottsdale for a long-awaited girls trip. We had seen photos online and it looked like a great place to enjoy some pool time and relaxation. Unfortunately, it felt as though my room was a far cry from what is shown on the website. OR, certainly not what I expect for $300+ per night. The room had a musty, dirty smell, walls were scratched up and filthy, bathtub filthy, hooks ripped from the walls and a smoke detector that didn’t appear to be working and was nearly pulled off the wall, which is surely a safety/code issue. As other reviewers mentioned, the doors are flimsy and as two women staying, we also felt unsafe with the weak chain to secure it. Given all this, I immediately booked a room at a nearby hotel so we could enjoy our room and trip and left. Do yourself a favor and don’t waste your money. We ended up spending double (non-refundable rate; though I’ve emailed asking for some refund) and we booked the Canopy nearby-it was amazing with a gorgeous rooftop pool and lounge for the same price!! It’s interesting management keeps responding to the negative reviews that a refurb is coming, but that doesn’t help those of us getting duped between now and then. Maybe close the hotel or lower your rates until the issues can be addressed.…
Pros: The front desk staff were super friendly and even let me check in early. The lobby was beautiful and the pool was cool. The bed was clean and comfortable. Cons: The rooms need serious deep cleaning if nothing else. There's a lot that needs updating. I came from a Holiday Inn Express the night before and it felt like luxury compared to this. See attached photos. The toilet didn't flush unless you pushed down really hard and held it for the entire flush. I was woken up every night by groups coming in yelling around 4 a.m. If I hadn't been here for a conference I would have left before my 3 nights were up. Note: I noticed that housekeeping was coming in and leaving fresh towels and making my bed. While that was nice, I would rather have come into a cleaner room and made my own bed each day. Maybe re-evaluate where you have time being used.…
As a lot of people have said previously, if I could give a ZERO star rating, I would. The people who give 3-5 stars must be insane, drunk kids or friends of the staff. This place is old, dirty, rundown, lacking ANY of the positive aspects they try to display on their fake website. In the warmer spring to summer months, expect pool parties with a DJ literally blasting bass pumping music all day. That’s fine, lots of young people come here to party, I get it. But the walls and sliding glass door are so thin, there is NO way one could possibly relax in the room before going to dinner. I’m more annoyed with the lack of cleanliness and lack of safety I felt while staying here. The door to my room seemed like someone with medium strength could kick it down easily, it barely sealed when shut. The room itself was beyond outdated and dirty. There was a bloodstain on the bedsheet. YES, A BLOODSTAIN. The carpets, walls, molding and ceiling have various big stains. The bathroom is disgusting, the sink got clogged, the handles were loose and took some maneuvering to turn off. There are curtains on the wall. On a bare wall. The hallways are trashy, stained and dirty. This place feels like a rent-by-the-hour roadside motel. There is an A/C unit in the room that I can only think is 30yrs old, it cycles on & off all night with a clanking sound like a motor barely being able to rev up. It woke me up almost every time. They seem to attract patrons with no respect for others as one of the nights I was here, a group of about 10 rowdy, loud, obnoxious, entitled, disrespectful “boys” were in the pool from 3-4:30am. Way after the pool closed. They were playing music, swearing and yelling until they finally decided to leave. Being solo, I didn’t want to nicely say anything to them for fear of retaliation. That’s how unsafe I felt. While the pool bartenders and servers were very friendly, the drinks were watered down, SMALL and WAY overpriced. $14 for a sugary drink. I paid less for a larger size at an upscale resort on Maui. Bottom line: STAY AWAY. I’m not kidding. I changed my non-refundable flight, car and this crappy hotel to go home early losing close to 1k in order to just GET OUT.…
Nice location. Friendly staff that work the grounds. Great Resignation: Their understaffed! Their front-desk seem to be staffed by interns getting school credit or new-hires to the hospitality industry. Pool has a jacuzzi. Pool party with DJ cool, if you like that but another pool across the way for chill. Rooms are meh; out-dated and stains in sink and tub with questionable mold/mildew. Would not return but can be budget friendly for others.
This hotel is next to Olde Town. I kind of liked the exterior vibe of the hotel. They have good pool areas with a convenient bar. Nice sized and well equipped gym! Check in was ok, a little slow. One of the front desk staff was dealing with some sort of issue so wasn't in the greatest mood, not the best first impression. The room was ok sized and the bed was pretty comfortable. It was dated and didn't have the best decor and maintenance. Nothing egregious or interfering with the stay, just a little surprising I would say, All in all we enjoyed the location and had a decent stay.
Awful. I can't believe this was listed as a 4 star hotel, and in the same category as the W?!? Who makes these ratings?!?! Whoever does needs to reevaluate!!!!! First, it's dated, dirty, and there are HUGE stains on the curtains, lamp shades, carpet (gross), and popcorn ceiling. They have one of those inside a/c units where you turn it on with a button and it was inconsistent and disturbingly loud! I think they have these at Holiday Inn as well. (Not 4 star) My "suite" had an adjoining door that made me feel completely insecure. I went to ensure it was locked and the person yelled "Hey' so loud I was actually frightened!! The walls are super thin. There were two balconies that were unlocked, and glass was so thin you could easily break the glass. No patio furniture outside --WTF! I wouldn't have checked the balcony doors except my "neighbor" really scared me. The set up of the room was ridiculous. The amenities like the "lotion" for example, were unsealed, and not full, EW! The door faced the parking lot and it seemed like I could easily break it down by kicking really hard. I stayed up most of the night worried the neighbor might break in. WORST experience!!…
We arrived on Saturday April 9th. The low rise hotel has been painted white with accents of pink, yellow, lime green and cool blues. I have a message to the owners: Mid Century Modern is a celebration of the designs of the '50's and 60's. That does not mean that the structure of the place is from the 50's and 60's. The washroom was disgusting. The bathtub still has the marks from the rubber mat that was there. The toilet is marked where housekeeping has scraped it and the seat does not sit properly. The towels are thin. There was a pool of liquid on the rug when we arrived. The A/C fan is so loud, we turned it off in order to sleep. On the weekend, the hotel sells "day passes" to the public to the main pool. The music is loud, many are drunk. Because the grounds are not secure, they have put ugly metal fencing around the pools and the ground level units. Book the Canopy or the Valley Ho.…
Where to start? It is by no means a 4 star hotel. Pictures on line look great! It may have potential with a lot of investment.It's dirty & out dated. Reminded me of a college dorm type room. Had exposed electrical wiring & uncovered electrical boxes in our room. I would believe that would be a HUGE SAFETY issue. In severe need of a paint job throughout the "Resort" Needs serious updating! LOUD ~ noise travels from everywhere ~ down the hall ~ next door ~ the parking lot ~ the pool. The is no peace & quiet. The pool cabanas look make shift & have a shower curtain for privacy. Don't waste your money!!!!! Bar & food sub par & way over priced.
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