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Extended Stay America - Phoenix - Scottsdale - Old Town

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Extended Stay America - Phoenix - Scottsdale - Old Town
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102 Reviews from our TripAdvisor Community

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Showing 99: English reviews
Regina, Canada
Level Contributor
16 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed July 10, 2016

Rooms were very small but clean and had everything I needed to prepare meals. Staff were friendly and helpful. Air conditioning was just enough to keep room cool. Quiet location close to lots of attractions.

Helpful?
Thank DebraARegina
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

We appreciate you choosing to stay at Extended Stay America - Phoenix - Scottsdale - Old Town and for the great feedback. It's nice to read that you had a comfortable stay and you found your room with a kitchenette perfect for your needs. We are also glad that you enjoyed the good value we offer, our central location as... More 

Macedon, New York
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 23, 2016

Colleen was a great help to me when I checked in and even at late night when my key had a problem they were there. I had a Great stay here at the Scottsdale Extended Stay the room was completely remodeled. I would return to this hotel again...Thank You..

Helpful?
1 Thank ainy43
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for writing such a wonderful review of our hotel. We are so glad we lived up to your expectations and that you thoroughly enjoyed your stay with us. Our goal is to provide an exceptional experience for each guest and assist you with whatever you need, so your recognition of the service you received from Colleen means a... More 

Florida City, Florida
Level Contributor
3 reviews
1 of 5 stars Reviewed May 7, 2016 via mobile

When I went up to my room the walkways are filthy dirty looks like they haven't been cleaned in years seriously ask the clerk why they haven't been cleaned and she said it was normal wear and tear I told her that they were just dirty she said she would make a note of it I'd be finding new management... More 

Helpful?
Thank Mitchell R
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for taking the time to give us your feedback on your recent stay at our hotel. You are absolutely correct to expect a clean, well maintained property as your home away from home when traveling, and we apologize for failing to provide that for you. We are taking steps to ensure every detail from first impression at check-in... More 

1 review
1 of 5 stars Reviewed May 3, 2016

We were woken up 3 am 2 nights in a row by people shouting, fighting violently and using foul language. Hotel staff was nowhere in sight and nobody interfered. Room needs updating - A/C and fridge are extremely loud at night, bath tub old and scratched up, kitchen cabinets look like they were chewed up by a dog, stove top... More 

Helpful?
Thank unknown p
00esa, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Although difficult to read, candid reviews such as yours make us refocus our efforts to create a better stay experience for our guests, and we sincerely apologize for the overall condition of your suite. We have a duty to follow the processes in place to ensure each guest suite is well maintained. Additionally, we have a responsibility to place a... More 

Florence
Level Contributor
3 reviews
1 of 5 stars Reviewed April 15, 2016

Horrible! Blood stains on a pillow, dust everywhere the desk chair covered with stains. Kitchen completely empty! Not even a coffeepot! A c controls were so filthy I had to cean off black dirt to touch them. Bring a bottle of Clorox spray you will need it! We had a handicapped room that was entirly inaccessible.

Helpful?
Thank W442GLdonm
Pueblo, Colorado
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed March 17, 2016

This was a small room and was quite dirty. I broke a microwave glass tray and called for help and it never came. I am afraid it may never be because of the limited service. The management does not clean up the excessive trash on the premises. Very nice manager.

Helpful?
Thank David B
2 reviews
3 of 5 stars Reviewed March 6, 2016 via mobile

Pros: Location! Location! Location! Decent thick towels that aren't gritty Clean Kid had fun in the pool and had it to himself at 6pm Cons: Beds aren't very comfortable, unless you like them soft Rooms are small and tight with 4 people A friendly roach decided to say hi in the bathroom, scaring the crap out of me No clean... More 

Helpful?
Thank Shannon H
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

Thank you for sharing your experience with us. Please accept our apologies for the room conditions you experienced. To prevent this from happening again, we are proactively working to resolve this issue both onsite and with a professional service company. Still, I am pleased to read that our location was convenient for your needs. Your feedback is very important to... More 

Wheaton, Illinois
Level Contributor
6 reviews
2 of 5 stars Reviewed March 3, 2016

The only good thing was the location. It is an easy walk to old town Scottsdale, but being familiar with the facility now, I would not rebook the motel. The room was very tight, the linen's coarse and a few items needed repair. The motel staff offered to change our room, but since we were not in the room much... More 

Helpful?
Thank pam20142016
Yuma, Arizona
1 review
1 of 5 stars Reviewed February 25, 2016

poor customer services, i was locked out after 2am had to sleep in my car. i was promised a free night and that it would be sent in the mail of course it never came. just one more let down with this motel.

Helpful?
Thank Dusty N
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The situation you described is unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will work with our night staff to ensure we are responding to guest needs in a timely manner. Additionally, please know that our night attendant... More 

1 review
1 of 5 stars Reviewed February 8, 2016

Vince at the front desk insisted it was hotel policy that ALL guests present IDs. Whoever heard of this? He could present no proof of this when asked where this was written. We tried using the phone to call the front desk. Either it did not work or Vince did not answer. Dirt and grime were present on walls, next... More 

Helpful?
Thank thegoodaunt
Manager_11525, General Manager at Extended Stay America - Phoenix - Scottsdale - Old Town, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. Please accept our apologies that we failed to meet your expectations. All Extended Stay America properties require that all of our guests present identification before staying or occupying a guest room. As this hotel’s manager, I can assure you that I have retrained our... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Pool
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Phoenix - Scottsdale - Old Town

Address: 3560 N Marshall Way, Scottsdale, AZ 85251-5509 (Formerly Homestead Studio Suites - Phoenix - Scottsdale)
Location: United States > Arizona > Central Arizona > Scottsdale
Price Range: $52 - $169 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Phoenix - Scottsdale - Old Town 2*
Number of rooms: 120
Reservation Options:
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Also Known As:
Homestead Studio Hotel Scottsdale
Homestead Studio Suites Scottsdale
Homestead Scottsdale
Homestead Suites Scottsdale
Scottsdale Homestead Suites
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