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Scottsdale Plaza Resort

7200 N Scottsdale Rd near Indian Bend Rd, Scottsdale, AZ 85253-3699
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Certificate of Excellence

About

Location
Cleanliness
Service
Value
Certificate of Excellence
Where the Old West Meets the New Guests arriving at The Scottsdale Plaza Resort find an oasis of tranquility that evokes a sense of home while capturing the essence of Arizona. Warm desert breezes and views of Camelback Mountain in the distance settle the pulse. Nearby Cave Creek offers a glimpse into the life of the old west while James Beard award winning Chefs are crafting new specialties in Scottsdale and Phoenix. A Room for Every Lifestyle The Scottsdale Plaza's five distinctive room, suite and lodge options are arranged in intimate clusters that allow for quiet and privacy. Options ranging from larger-than-standard, deluxe guest rooms to beautifully appointed, residence-style lodges and suites and an extraordinary Presidential Suite, we have the perfect room for family vacations, romantic getaways and corporate groups.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Diving
Hiking
Pets Allowed ( Dog / Pet Friendly )
Parking
Free internet
Wifi
Public wifi
Internet
Hot tub
Yoga classes
Yoga room
Fitness / spa locker rooms
Fitness classes
Outdoor pool
Heated pool
Fence around pool
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary instant cofffee
Happy hour
Kids' meals
Wine / champagne
Poolside bar
Tennis court
Evening entertainment
Patio
Board games / puzzles
Free shuttle or taxi services
Shuttle bus service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Foot bath
Foot massage
Full body massage
Makeup services
Manicure
Massage
Massage chair
Pedicure
Waxing services
24-hour security
Baggage storage
Gift shop
Non-smoking hotel
Outdoor furniture
Sun umbrellas
ATM on site
Dry cleaning
Laundry service
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Room features
Non-smoking rooms
Suites
Bathrobes
Air conditioning
Housekeeping
Coffee / tea maker
Flatscreen TV
Sofa bed
Family rooms
Interconnected rooms available
Private balcony
Room service
Wardrobe / closet
Iron
Private bathrooms
Refrigerator
Walk-in shower
Bath / shower
Complimentary toiletries
Hair dryer
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Good to know
HOTEL CLASS
HOTEL STYLE
Mountain View
Family Resort
Hotel links
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3,369Reviews17Q+A100Room tips
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Popular mentions
As experience travelers, it's rare that we give one-star review. But Scottsdale Plaza Resort deserves a one-star. It's a re-post from Yelp. We just want share our experience with the whole world so that the hotel can be more responsible and visitors to the hotel should be cautious with their final bill when checking. A solidly mediocre "resort" coupled with atrocious customer service means a 1 star review. Briana, the front desk supervisor, checked us in for the first day of the Wealth/Stack conference and treated us poorly right from the start. She seemed entirely unwelcoming and indifferent. We needed a room by 2 pm to get settled for afternoon events, yet we were assigned a room that was not yet ready unlike the other conference guests checking in next to us. At check out, a pack of cigarettes was on our bill. We disputed it, as we don't even smoke. The front desk clerk happily removed it, and we checked out seemingly without incident. A week later, the charge appeared back on our credit card without explanation. We called to file a dispute, and Briana was entirely dismissive of our claims and treated us rudely. She emailed us a copy of an illegible receipt, claiming the name and signature belonged to us. On our own, we found the correct person from the conference guest list, and we asked for both a refund and an apology. Briana, having been completely disrespectful and wrong throughout the incident, refused to apologize. I appreciate that another manager, Mario, apologized, but telling us "the matter was handled internally" is entirely insufficient. For the property alone, three stars is about right...certainly not a four-star hotel. The property is sprawling and inconvenient to navigate. It's maybe a ten minute walk from one end to the other, and in 110 degree weather, that's no joke. They offer rides in golf carts from the front desk, but I'd rather not have to call for a pickup or ask a bellhop to drive me around. Many rooms are motel style, opening directly onto the parking areas. I had booked a courtyard view through Hotels.com, but of course I did not get one. The furnishings felt dated, and the air conditioner was LOUD. I had the choice between sleeping in an uncomfortably loud or an uncomfortably hot room. Stay somewhere else in Scottsdale for your own sake. I'm not the first Yelper to be unhappy with this resort and Briana, and I won't be the last.
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Hotel's Favorite
Everything was perfect. We were able to check-in a little early which was so appreciated (We were traveling with 3 little people that were eager to get into the pool) The pools were lovely. The food and beverage offered on property were wonderful. The front desk always answered the phone promptly and professionally. Everyone we came into contact with were friendly and helpful. The grounds were perfectly maintained. There was even filtered water dispensers around the property which I was really impressed with. Bedding was super comfortable as well. We will be back.
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Review collected in partnership with this hotel
Response from TheScottsdalePlaza, Whitney Keats at Scottsdale Plaza Resort
Responded Jul 9, 2019
Thank you for the awesome 5-star review! We are thrilled that you and your family enjoyed your stay, the pools, and the food! That's awesome! We look forward to seeing you again on your next visit to Scottsdale and gladly welcome you back!
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Perfect place for my first time in Scottsdale. The resort was very nice and had a very laid back vibe. It was very clean and everyone was super friendly and helpful. Would highly recommend and would stay there again.
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Review collected in partnership with this hotel
Response from TheScottsdalePlaza, Director of Marketing at Scottsdale Plaza Resort
Responded 3 days ago
And we can't wait for you to come back! Thank you so much for the kind words! We look forward to seeing you again soon! Whitney Keats
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The room was very clean and spacious. The bed and bedding was comfortable. The locations was great. There was also plenty of parking throughout the grounds. Really enjoys staying here will be back again.
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Review collected in partnership with this hotel
Response from TheScottsdalePlaza, Director of Marketing at Scottsdale Plaza Resort
Responded 3 days ago
Thank you for the awesome review! We are excited your planning on returning! We can't wait to see you! Whitney Keats
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The resort and resort staff was outstanding for our company event. The staff did a great job in working with us to ensure we created the best experience for the attendees. I would definitely recommend using this facility for any corporate meeting or training you may have or just for a great place to vacation.
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Review collected in partnership with this hotel
Response from TheScottsdalePlaza, Director of Marketing at Scottsdale Plaza Resort
Responded 3 days ago
Thank you so much for your kind remarks and awesome review! We are thrilled your event went well and we can't wait to see you back here again either for your next event or vacation! Whitney Keats
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PRICE RANGE
$142 - $379 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
scottsdale plaza hotel paradise valley, scottsdale plaza resort
LOCATION
United StatesArizonaCentral ArizonaScottsdale
NUMBER OF ROOMS
404
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