SCOTTSDALE PLAZA RESORT $125 ($̶1̶6̶2̶) - Updated 2019 Prices & Reviews - AZ

Operationally disorganized and bad experience

As experience travelers, it's rare that we give one-star review. But Scottsdale Plaza Resort deserves a one-star. It's a re-post from Yelp. We just want share our experience with the whole world so that the hotel can be more responsible and visitors to the hotel should be cautious with their final bill when checking. A solidly mediocre "resort" coupled with atrocious customer service means a 1 star review. Briana, the front desk supervisor, checked us in for the first day of the Wealth/Stack conference and treated us poorly right from the start. She seemed entirely unwelcoming and indifferent. We needed a room by 2 pm to get settled for afternoon events, yet we were assigned a room that was not yet ready unlike the other conference guests checking in next to us. At check out, a pack of cigarettes was on our bill. We disputed it, as we don't even smoke. The front desk clerk happily removed it, and we checked out seemingly without incident. A week later, the charge appeared back on our credit card without explanation. We called to file a dispute, and Briana was entirely dismissive of our claims and treated us rudely. She emailed us a copy of an illegible receipt, claiming the name and signature belonged to us. On our own, we found the correct person from the conference guest list, and we asked for both a refund and an apology. Briana, having been completely disrespectful and wrong throughout the incident, refused to apologize. I appreciate that another manager, Mario, apologized, but telling us "the matter was handled internally" is entirely insufficient. For the property alone, three stars is about right...certainly not a four-star hotel. The property is sprawling and inconvenient to navigate. It's maybe a ten minute walk from one end to the other, and in 110 degree weather, that's no joke. They offer rides in golf carts from the front desk, but I'd rather not have to call for a pickup or ask a bellhop to drive me around. Many rooms are motel style, opening directly onto the parking areas. I had booked a courtyard view through Hotels.com, but of course I did not get one. The furnishings felt dated, and the air conditioner was LOUD. I had the choice between sleeping in an uncomfortably loud or an uncomfortably hot room. Stay somewhere else in Scottsdale for your own sake. I'm not the first Yelper to be unhappy with this resort and Briana, and I won't be the last.…

Date of stay: September 2019

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Hotel's Favorite

great family stay

Everything was perfect. We were able to check-in a little early which was so appreciated (We were traveling with 3 little people that were eager to get into the pool) The pools were lovely. The food and beverage offered on property were wonderful. The front desk always answered the phone promptly and professionally. Everyone we came into contact with were friendly and helpful. The grounds were perfectly maintained. There was even filtered water dispensers around the property which I was really impressed with. Bedding was super comfortable as well. We will be back. …

Review collected in partnership with this hotel

Date of stay: July 2019

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Trip type: Traveled with family

Thank you for the awesome 5-star review! We are thrilled that you and your family enjoyed your stay, the pools, and the food! That's awesome! We look forward to seeing you again on your next visit to Scottsdale and gladly welcome you back!

I’ll be back

Perfect place for my first time in Scottsdale. The resort was very nice and had a very laid back vibe. It was very clean and everyone was super friendly and helpful. Would highly recommend and would stay there again.

Review collected in partnership with this hotel

Date of stay: September 2019

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Trip type: Traveled as a couple

And we can't wait for you to come back! Thank you so much for the kind words! We look forward to seeing you again soon! Whitney Keats

Great stay

The room was very clean and spacious. The bed and bedding was comfortable. The locations was great. There was also plenty of parking throughout the grounds. Really enjoys staying here will be back again.

Review collected in partnership with this hotel

Date of stay: September 2019

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Trip type: Traveled with family

Thank you for the awesome review! We are excited your planning on returning! We can't wait to see you! Whitney Keats

Corparate Training

The resort and resort staff was outstanding for our company event. The staff did a great job in working with us to ensure we created the best experience for the attendees. I would definitely recommend using this facility for any corporate meeting or training you may have or just for a great place to vacation. …

Review collected in partnership with this hotel

Date of stay: September 2019

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Trip type: Traveled on business

Thank you so much for your kind remarks and awesome review! We are thrilled your event went well and we can't wait to see you back here again either for your next event or vacation! Whitney Keats

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Scottsdale Plaza Resort

Scottsdale Plaza Resort

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