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Hilton Garden Inn Phoenix Downtown

Traveler (145)
Room & Suite (75)
Videos (1)
Certificate of Excellence

About

#23 of 179 hotels in Phoenix
Location
Cleanliness
Service
Value
Certificate of Excellence
Hilton Garden Inn Phoenix Downtown, located in the city center near entertainment, financial and government districts. The Phoenix Convention Center, Chase Field, US Airways Center and government offices are all within a mile of this new downtown Phoenix hotel. Visit theaters, restaurants, and other popular entertainment attractions near our hotel. Indulge in breakfast, lunch and dinner in the Garden Grille or lounge in The Boulevard lobby bar. Guest rooms feature complimentary WiFi, a microwave, mini-refrigerator and Keurig(R) coffeemaker. Reminder, we are a "Valet only" hotel, no self parking available.
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Property amenities
Room service
Restaurant
Bar/Lounge
Free High Speed Internet (WiFi)
Banquet Room
Business Center with Internet Access
Conference Facilities
Dry Cleaning
Laundry Service
Meeting rooms
Multilingual Staff
Non-smoking hotel
Public Wifi
Self-Serve Laundry
Wheelchair access
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Room features
Air conditioning
Microwave
Refrigerator in room
Accessible rooms
Family Rooms
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Art Deco Style
Historic Hotel
Hotel links
Visit hotel website
Special Offer:Price Match Guarantee
Hotel deals

Location

Full view
100Great for walkers
Grade: 100 out of 100
101Restaurantswithin 0.3 miles
28Attractionswithin 0.3 miles
544Reviews
6Q+A
42Room tips
Traveler rating
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Popular mentions
We were not informed when we booked our room directly with the hotel that all restaurants at the hotel and surrounding area were closed for the 4th of July. Also not informed that parking was valet and 34.00 a night charge. There is parking across the street for 18.00 a day but don't want to be walking around that area at night. We booked the hotel because we had a 2 hour drive to the airport so thought it would be fun to go night before and have a nice dinner. Also the train tracks must be under the hotel, several times durning the night they blew the whistle and woke us up! Also traffic noise all night so needless to say we didn't get much sleep for our early wake up.
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Review collected in partnership with Hilton Garden Inn
Response from RainaCalderon, Front Office Manager at Hilton Garden Inn Phoenix Downtown
Responded yesterday
Good afternoon sandyoconnor19, I sincerely apologize you did not receive a good night's sleep while staying on our property. Our goal is to make you as comfortable as possible and it seems as though we missed the mark! I apologize for the inconvenience of the holiday affecting our surrounding restaurants. If there is anything at all I can do to make this right, please contact me directly and I will be happy to do so, guaranteed! Thank you for being our guest, we hope to welcoming you back in the future and WOW you next time!
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Hotel's Favorite
Only stayed for 1 night, but were beyond happy with this choice. The hotel/building are beautiful. Definitely the nicest HGI property I've ever seen. Everyone we interacted with was friendly and helpful. Our room was spacious and clean. The rooftop bar was a total bonus. Great location - we were able to walk to Chase Field. Had breakfast here - standard for anyone familiar with Hiltons. The only minor annoyance was having to walk with luggage to/from the parking garage. It's only about a block away, but the heat gets to you pretty quickly! That definitely would not deter me from staying there again. 5 stars all the way.
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Response from RainaCalderon, Front Office Manager at Hilton Garden Inn Phoenix Downtown
Responded 2 weeks ago
Thank you SO much for the 4 star review! We are so proud of the beautiful, one of a kind property in the Downtown Phoenix! We will keep our staff providing friendly and helpful service so the next time you are here, you enjoy it the same! Thank you!
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The staff had an attitude since the moment I walked in. They guy who was at the front had an annoyed face when I was trying to complete my check in. I will never stay at this hotel nor recommend it again.
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Review collected in partnership with Hilton Garden Inn
Response from RainaCalderon, Front Office Manager at Hilton Garden Inn Phoenix Downtown
Responded yesterday
grijalvaj362, I am so sorry to hear you had such a terrible encounter with our staff. We can assure you this is not the standard in which we hold our service to! Thank you for the feedback and allowing myself to utilize this information as a training opportunity for the team. If there is anything I may do for you to make this right, please do not hesitate to contact me. Thank you.
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We were in town to watch the Diamondbacks game and were looking for accommodations within walking distance. The Hilton Garden Inn was recommended by a friend and he will be getting a bottle of good wine for that. It was a marvelous experience for an overnight stay and we will definitely be returning the next time we’re in town.
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Review collected in partnership with Hilton Garden Inn
Response from RainaCalderon, Front Office Manager at Hilton Garden Inn Phoenix Downtown
Responded yesterday
Thank you so much, Jet18376109983, for the 5 star review!! We are so thrilled you located our beautiful property and appreciated the proximity to the stadium! Tell your friend thank you from our staff as well :) We look forward to welcoming you back!!
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I rarely give Excellent reviews, but this hotel hit all the marks for a business trip. Parking was right across the street, nightlife is a stroll away, the architecture is stunning, and the view from the rooftop in unparalleled. The gym was outstanding compared to the usual under-furnished closets. I sent pictures to my friends- love this hotel.
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Response from RainaCalderon, Front Office Manager at Hilton Garden Inn Phoenix Downtown
Responded yesterday
WOW, cooleylicious! What a title to give us, thank you! Thank you for taking the time to provide us with the Excellent review! Reading this type of feedback makes us proud of our property, service and city. Thank you for sharing with your friends and, come back at see us again soon!
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PRICE RANGE
$99 - $319 (Based on Average Rates for a Standard Room)
LOCATION
United StatesArizonaCentral ArizonaPhoenixCentral City
NUMBER OF ROOMS
170
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