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SureStay Hotel by Best Western Phoenix Downtown

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424 W Van Buren St, Phoenix, AZ 85003-1635
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (110)
Room & Suite (68)
Dining (7)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for staff in public areas
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
  • Staff required to regularly wash hands
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
Updated 11/06/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#39 of 187 hotels in Phoenix
Location
Cleanliness
Service
Value
GreenLeaders Silver level
The SureStay Hotel by Best Western Phoenix Downtown is located in the heart of Phoenix, perfect for travelers seeking sunshine, sports, and a fun night out in downtown. Come stay with us and be close to all of the adventures Downtown Phoenix has to offer! This property is nearby many popular entertainment areas such as Phoenix Convention Center, Symphony Hall, The Phoenix Symphony, Hall Arizona Federal Theatre, The Van Buren, Crescent Ballroom, Talking Stick Resort Arena and of course, Chase Field which is only 1.5 miles away. Easy access of transportation is available through Valley Metro Light Rail at the Van Buren Light Rail stop which is only 0.3 miles away. Enjoy the sunny weather, evening walks around the city, and end the day in our brand new remodeled rooms.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Bowling offsite
Tennis court offsite
Kids stay free
Children's television networks
Baggage storage
Paid public parking nearby
Parking
Wifi
Breakfast available
Vending machine
Non-smoking hotel
24-hour front desk
Washing machine
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Room features
Air conditioning
Desk
Housekeeping
Telephone
Coffee / tea maker
Microwave
Cable / satellite TV
Walk-in shower
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
Non-smoking rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Centrally Located
Family
Languages Spoken
English, Hindi
Hotel links
Special Offer:$25 Gift Card Promotion
914Reviews0Q+A9Room tips
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Popular mentions
Kim D wrote a review Dec 2020
woodstock,ga5 contributions2 helpful votes
The hotel is dirty and not safe. I would not leave my elderly mother there. We went in to cancel and called to cancel. The hotel would not accept cancellation and still charged us. The inside was poorly lit and there was one person at desk. Not recommended and they steal your money.
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Date of stay: December 2020
Location
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Response from Shashi Patel, General Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded Jan 8, 2021
Thank you for your feedback. We apologize for the inconvenience you experienced during your stay. I was unable to locate your reservation in the system. We would be more than happy to assist in helping you find the correct location feel free to contact us directly 602-257-8331.
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Sharon S wrote a review Feb 2020
Tucson, Arizona1 contribution
The hotel was close to where I needed to go and also restaurants. The rooms were very clean except somebody had left coffee grounds in the coffee pot. I loved the free WiFi ,the fridge, microwave, hair dryer, and Iron in the room.The front desk staff were very friendly . one night I was awakened by work on the street. But the next night I slept well, The price was right.
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Review collected in partnership with Best Western
Date of stay: February 2020
Value
Rooms
Location
Cleanliness
Service
Sleep Quality
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jill w wrote a review Feb 2020
Ashburn, Virginia73 contributions68 helpful votes
This property was clean but very basic. The only area to eat breakfast is the outdoor covered patio. Good for a 1 night stay. Breakfast offered waffles, yogurt, toast, sausage, cubed eggs, and potatoes.
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Date of stay: February 2020
Rooms
Cleanliness
Service
2 Helpful votes
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Response from SureStayhotel, General Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded Feb 17, 2020
Thank you for sharing your glowing review of SureStay by Best Western Downtown Phoenix. We are glad everything went great for you during your stay and that our wonderful location made it even better. We hope to be your hotel of choice whenever you return to the area.
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Nate L wrote a review Feb 2020
Alexandria, Minnesota4 contributions1 helpful vote
To start off make sure you go to the right SureStay on Van Buren, I accidentally got a Lift to the wrong SureStay, THERE IS TWO lol. Anyway, the rooms are awesome in my opinion. when you walk in it is all laminate hardwood floors with a nice big king bed ( at least the one I stayed in). the room is set up very nicely and simple, and just what I needed after a long day at the convention center. I loved the old motel feel and being able to get to my room from the outside. The only thing that I have to complain about the rooms is that the first night I was there the floor was very dirty and could not walk around barefoot. Short easy 10 min walk to downtown and a good breakfast to start our day off.
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Date of stay: January 2020
Rooms
Service
Sleep Quality
Trip type: Traveled on business
1 Helpful vote
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Response from SureStayhotel, General Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded Feb 17, 2020
Thank you for sharing your glowing review of SureStay by Best Western Downtown Phoenix. We are glad everything went great for you during your stay and that our wonderful location made it even better. We hope to be your hotel of choice whenever you return to the area.
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MarkLBoston wrote a review Jan 2020
Boston, Massachusetts146 contributions142 helpful votes
Looking out your window you would never believe this was “downtown” anywhere, let alone the 5th largest city in the US. But you are only about 6 blocks away, a 7 minute walk to the center of Phoenix, a real and growing downtown, the central stop for the city’s light rail line and a quick $2 trip to the airport. This is a well-maintained motel that won’t break your budget. The bed is comfortable. The bathroom is clean and in good condition, as is everything else here although not exactly modern. Wifi is good, the room has a good sized fridge and a microwave, the flat-screen TV has DirecTV including HBO. I never heard noise from my motel neighbors, but I did hear some outside noise and a surprising amount of traffic considering that it’s not near an interstate highway. There’s free breakfast in the morning: you can grab coffee and use the waffle machine near the front desk then eat in the outdoor patio next to the parking lot. There’s also a McDonald’s a couple of blocks away and you can walk to dozens of much better restaurants. There were only two quirky things here that I didn’t like. All the light bulbs have antique-style bulbs with no shades, so you are always trying not to stare at the glaring lights - even though the room itself could be brighter. And, the nightstands by the bed are boxy metal shelves which oddly attacked the magnets in my iPad cover and my watch charger. A little weird, but nothing that would keep me from staying here again.
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Date of stay: January 2020Trip type: Traveled solo
2 Helpful votes
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Response from SureStayhotel, General Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded Jan 19, 2020
Thank you for your recent stay at our hotel. I am pleased to read that you enjoyed your overall stay with us, and appreciate your feedback. Though you had an enjoyable stay, we never want a guest to have a disappointing experience, so please accept my apologies for the issues, you encountered during your stay. Thank you for being our guest. I hope you will give us a chance to redeem ourselves and stay with us once again.
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PRICE RANGE
$70 - $168 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
americas best value inn - downtown phoenix hotel phoenix
FORMERLY KNOWN AS
Americas Best Value Inn - Downtown Phoenix
LOCATION
United StatesArizonaCentral ArizonaPhoenixCentral City
NUMBER OF ROOMS
36
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Frequently Asked Questions about SureStay Hotel by Best Western Phoenix Downtown
Which popular attractions are close to SureStay Hotel by Best Western Phoenix Downtown?
Nearby attractions include Orpheum Theater (0.2 miles), Wells Fargo Museum (0.3 miles), and Comerica Theatre (0.2 miles).
What are some of the property amenities at SureStay Hotel by Best Western Phoenix Downtown?
Some of the more popular amenities offered include free wifi, free breakfast, and free parking.
Which room amenities are available at SureStay Hotel by Best Western Phoenix Downtown?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at SureStay Hotel by Best Western Phoenix Downtown?
Guests can enjoy free breakfast during their stay.
Is parking available at SureStay Hotel by Best Western Phoenix Downtown?
Yes, free parking and paid public parking nearby are available to guests.
What are some restaurants close to SureStay Hotel by Best Western Phoenix Downtown?
Conveniently located restaurants include Cibo, Harumi Sushi, and The Fillmore Vig.
Which languages are spoken by the staff at SureStay Hotel by Best Western Phoenix Downtown?
The staff speaks multiple languages, including English and Hindi.
Are there any historical sites close to SureStay Hotel by Best Western Phoenix Downtown?
Many travelers enjoy visiting Orpheum Theater (0.2 miles), Rosson House Museum (0.8 miles), and Wesley Bolin Memorial Plaza (0.9 miles).