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SureStay Hotel by Best Western Phoenix Downtown

Traveler (110)
Room & Suite (66)
Dining (8)

About

#45 of 179 hotels in Phoenix
Location
Cleanliness
Service
Value
GreenLeaders Silver level
The SureStay Hotel by Best Western Phoenix Downtown is located in the heart of Phoenix, perfect for travelers seeking sunshine, sports, and a fun night out in downtown. Come stay with us and be close to all of the adventures Downtown Phoenix has to offer! Enjoy the sunny weather, evening walks around the city, and end the day in our brand new remodeled rooms.
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Property amenities
Free parking
Free High Speed Internet (WiFi)
Free breakfast
Fax / photocopying
Baggage storage
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Parking
Free internet
Wifi
Public wifi
Internet
Vending machine
Laundry service
Self-serve laundry
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Room features
Non-smoking rooms
Air conditioning
Housekeeping
Microwave
Refrigerator
Flatscreen TV
Good to know
HOTEL CLASS
HOTEL STYLE
Value
Budget
Languages Spoken
English
Hotel links
Visit hotel website
Special Offer:BOOK DIRECT & SAVE
Hotel deals

Location

Full view
83Good for walkers
Grade: 83 out of 100
18Restaurantswithin 0.3 miles
4Attractionswithin 0.3 miles
883Reviews
23Q+A
100Room tips
Traveler rating
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Popular mentions
I enjoyed my stay at SureStay. The room was clean and cool when I got there. They also had it ready earlier than normal check in which was a HUGE help to me! The family that runs the SureStay were super nice and very helpful. The only down side is, I was confronted by someone (maybe another guest) one night when I came back from a dinner party and they were intoxicated and rude. It was no fault of the motel...just some stupid person. I would recommend this motel to other people...the rooms were nice and updated. They were within a 10-15 minutes walk or a $5 Lyft drive to the convention center.
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Review collected in partnership with Best Western
Response from SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded 1 week ago
We appreciate your positive feedback about your experience. We take pride in serving our guests and hope to see you again soon!
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Hotel's Favorite
This was a nice little hotel. It was clean. The area was quiet. I read reviews of homeless people. I only saw one homeless guy, but I never felt unsafe. The staff are really nice. The bed was comfortable with lots of comfortable pillows. The bathroom is small, but I don't need a big bathroom. It has a small shower, toilet, and sink. There was a desk and refrigerator in the room. They have great tv channel choices. The air conditioner was great. A bit loud, but it gets the job done. I wasn't bothered by it. The breakfast was good. It's a small area to make your breakfast. You can make waffles. They are amazing! They have eggs and sausage made for you. You can get mini muffins and some juice. You can also eat cereal, toast, and bagels.
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Great place and value for money in the heart of downtown. The staff is very friendly and accommodating. The rooms are well sized but the lighting could have been better. The AC is a bit noisy and seems to throw air right at your face unless you adjust the air setting. The parking is free.
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Review collected in partnership with this hotel
The noise was unbearable. From the air conditioner to the Street belo . Heard everything. Could not sleep. No in room safe. Did not feel as safe as I should have. The room itself was o . Bed was extremely small for 2 people. Sub par Breakfast (if you can call it that) Left suitcase in car as did not feel it was ok to be left unsecured in the room. I tried sleeping on the floor in the shower to be away from the noise. Did not help. Spend more to get more.
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Review collected in partnership with Best Western
Response from SureStayhotel, Manager at SureStay Hotel by Best Western Phoenix Downtown
Responded 2 weeks ago
Thank you for taking the time to share your feedback with us. We are truly sorry to hear of your less than satisfactory experience with our hotel and hope you will accept our sincerest apologies. Being known for our great customer service these comments came as a surprise and we would like to make things right. We value our customer's opinions and thank you for bringing this to our attention.
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This property is going through a very nice upgrade. The rooms are brand new, modern and clean. The outside still needs work. The location is awesome only minutes from downtown action. There is no and Phoenix is burning hot and the breakfast leaves much to be desired.
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Review collected in partnership with this hotel
Previous
PRICE RANGE
$64 - $100 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
americas best value inn - downtown phoenix hotel phoenix
FORMERLY KNOWN AS
Americas Best Value Inn - Downtown Phoenix
LOCATION
United StatesArizonaCentral ArizonaPhoenix
NUMBER OF ROOMS
36
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