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Holiday Inn Express Phoenix Airport (University Drive)

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3401 E University Drive & I-10, Phoenix, AZ 85034
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Holiday Inn Express Phoenix Airport (University Drive)
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456 Reviews from our TripAdvisor Community

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Showing 436: English reviews
Washington DC, District of Columbia
Level Contributor
13 reviews
7 hotel reviews
5 of 5 stars Reviewed 2 days ago NEW

Hotel was being renovated, but the staff was amazing. We loved the location as it is right by the airport. Loved the pool and our room...hotel was very quiet. I would be excited to see the hotel after the renovations are complete. Staff could not have been more accommodating.

Helpful?
Thank Tracey M
Shreveport, Louisiana
Level Contributor
80 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
3 of 5 stars Reviewed 2 weeks ago

The hotel lobby and front desk were in the process of being renovated during our one night stay on 7/3/16. It was quite messy and did not make a great impression. However, the staff was very friendly and accommodating. The room was on the 1st floor and was a little old. I'm hoping that the whole property is getting a... More 

Helpful?
Thank stephaniejjordan
Michael M, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Hello, We would like to thank you for not only choosing to stay here with us during your trip to Phoenix, but also for taking the time to provide feedback on your experience as a guest. In regards to the guest access into the lobby, these doors are usable without a guest room key until 5 P.M. daily, where they... More 

Glasgow, United Kingdom
Level Contributor
152 reviews
45 hotel reviews
common_n_hotel_reviews_1bd8 73 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Stayed for 1 night after a long journey called the hotel when we had picked up our cases and they told us we're to wait for the shuttle bus. No problem bus appeared 5 mins later driver was really friendly . Check in Guy was also very nice and we were in our room within 10-15 mins. Room was nice... More 

Helpful?
Thank surfsup2
Michael M, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Hello, Thank you for taking the time to provide feedback on your stay here with us. I am very happy that we were able to provide the quality of service and comfort that should be expected by any and all guests. We hope that we can welcome you back on your next trip to Phoenix. Thank you again, and have... More 

Watford, United Kingdom
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 2 weeks ago

There was pretty major renovation work going on during our stay in June. When we were there it was happening right next to the reception area, hence it didn't create a very pleasant impression on arrival. That said, the reception staff were very pleasant and the room itself was fine but nothing spectacular....altho the room rate was very reasonable, so... More 

Helpful?
1 Thank Ashlyn66
Michael M, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Hello, We greatly appreciate the feedback that you have provided. We sincerely apologize for any inconveniences that the renovations have caused. We do hope that we can welcome you back to the hotel once the renovations are complete, as I can ensure you that you will be please with the changes. Thank you again, and have a wonderful day! Michael... More 

Level Contributor
7 reviews
5 of 5 stars Reviewed 3 weeks ago

We checked in super late,passing thru to CA. Manager was super sweet and attentive check in took all but 3 minutes. Defiantly staying again on our was back to TX. Breakfast was more than I expected. Rooms were extremely clean.

Helpful?
Thank stephanieptx
Michael M, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Hello, Thank you for choosing to stay here with us on your trip to Phoenix. I will make sure that the staff knows that their hard-work and friendly smiles did not go unnoticed during your stay. We look forward to your future stays with us! Michael Martinez General Manager More 

Level Contributor
58 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 stars Reviewed 3 weeks ago

We brought a group of 21 college students to this hotel the night be fore flying home. The check-in process was extremely smooth and the staff were very friendly and accommodating. The location is quiet despite the airport proximity...although at the time of our visit it was undergoing renovations. We needed to use a meeting room for the class and... More 

Helpful?
Thank Lawrence M
Michael M, General Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Hello, We would like to sincerely thank you for choosing to stay here with us whilst in Phoenix. You and your group were a wonderful group of guests, and I'm happy that we were able to provide comfort and convenience to the end of your trip. I will make sure Rosalen and Warren are aware of their recognition, as they... More 

Level Contributor
27 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 stars Reviewed 4 weeks ago via mobile

I really like the Holiday In Express hotel, and it was the reason that I booked this one. The problem is that the hotel is remodeling so you can imagine the mass that I faced when I arrived . At 8am they started working and making noise. When I tried to get the elevator, it was full of trash and... More 

Helpful?
2 Thank Renata B
IHGService, Guest Relations Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dear Renata B, Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of our goal on your visit. We would like to apologize for the inconvenience caused by the renovation. Reviews like yours are very valuable... More 

Los Angeles, California
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 4 weeks ago via mobile

It is very nice and quiet . People who stay here are usually on business so you have the pool pretty much to yourselves . We went here with 3 kids . The kids loved the breakfast ! It truly lived up to our standards. Will be coming back soon .

Helpful?
Thank lizzie_vargas8
Tampa, Florida
Level Contributor
34 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 stars Reviewed 4 weeks ago

The hotel is conveniently just off of I-10, near PHX. But, it's in an industrial park area offf the east side of PHX, and a 5 mile drive to restaurants. Another Surprise on arrival, the hotel is under heavy remodel with the lobby in total dissaray. If I'd been advised of this at booking or before arrival, I'd have booked... More 

Helpful?
Thank ken07641
IHGService, Guest Relations Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dear ken07641, Thank you for staying with us and for leaving a review on TripAdvisor.Your review is important as it will help us monitor the things we need to improve on and the things we are good at. It is indeed heartwarming when a valued guest takes the time to acknowledge the passion and effort that our customer service team... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed June 23, 2016 via mobile

We stayed here for one night before heading to Sedona. I read the reviews before hand, and thought it sounded decent. I don't need fancy. I need clean. We stayed on the 5th floor, and the carpets in the hallway were stained every two feet. The room wasn't much better. There was a huge stain in the white curtain which... More 

Helpful?
1 Thank Jclaire1
IHGService, Guest Relations Manager at Holiday Inn Express Phoenix Airport (University Drive), responded to this review

Dear Jclaire1, Thank you so much for sharing your experience with our hotel. I would like to apologize for the disappointment you had with the cleanliness of our hotel's hallways and rooms. I would like to follow up on this situation that is why I have sent you a private message to obtain more information. I hope that you can... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
  • Free Parking
  • Restaurant
  • Bar/Lounge
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Non-Smoking Rooms
  • Suites
  • Kitchenette
  • Family Rooms
  • Accessible rooms
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Meeting Rooms
  • Shuttle Bus Service
  • Airport Transportation
  • Free Breakfast
  • Laundry Service
  • Multilingual Staff
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Business Center with Internet Access
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
Whether you are in Phoenix for business or pleasure, the Holiday Inn Express Hotel & Suites Phoenix Airport has all the comforts and conveniences you would expect from luxury airport hotels. Centrally located near I-10 and Phoenix Sky Harbor International Airport, our location gives easy access to downtown Phoenix and Tempe, including the Phoenix Light Rail, Chase Field, Phoenix Convention Center, Sun Devil Stadium, Tempe Town Lake, Phoenix Zoo, US Airways Arena, Arizona State University, University of Phoenix, and Ewing Irrigation. This 4-story hotel features 114 beautifully appointed guest rooms and free high-speed (wired & wireless) internet service. You may also enjoy our 'park and fly' and eliminate worries of high airport parking rates. Nearby you will find Mill Avenue, Arizona Mills Shopping Mall, award-winning golf courses, restaurants & nightlife, and casinos. You will find yourself amazed with our award-winning service, convenient location, and spacious guest rooms featuring our Stay Smart bedding collection, microwaves, refrigerators, expanded cable and free HBO. Don t forget our complimentary freshly prepared breakfast buffet, including a variety of hot items like sausage, sausage gravy, omelets, biscuits, and a make your own pancake station. ... more   less 

Additional Information about Holiday Inn Express Phoenix Airport (University Drive)

Address: 3401 E University Drive & I-10, Phoenix, AZ 85034
Location: United States > Arizona > Central Arizona > Phoenix > South Mountain
Price Range: $83 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express Phoenix Airport (University Drive) 2.5*
Number of rooms: 114
Reservation Options:
TripAdvisor is proud to partner with Booking.com, TripOnline SA, Hotels.com, IHG, Hotwire, Odigeo, Travelocity, Priceline and Expedia so you can book your Holiday Inn Express Phoenix Airport (University Drive) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Phoenix Airport (University Drive) Hotel Phoenix
Holiday Inn Phoenix Airport
Hotel Style:
#21 Romantic Hotel in Phoenix
#32 Business Hotel in Phoenix
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