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Extended Stay America - Phoenix - Chandler

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Extended Stay America - Phoenix - Chandler
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26 Reviews from our TripAdvisor Community

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Showing 25: English reviews
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 4 days ago NEW via mobile

I stayed at this hotel because I have enjoyed ESA other locations. This one was ok. More expensive due to location. I was harassed by a guest while quietly trying to be alone under pergola outside. The pets are to much. Every time I walked through front lobby, the night person was always entertaining any guests with pets and they... More 

Helpful?
Thank Nik D
Gilbert, Arizona
1 review
4 of 5 stars Reviewed 1 week ago

I was at this location and experienced problems throughout my stay but the customer service by Peter at the front desk was exceptional. Peter went above and beyond for the guests exceeding in customer service to make sure everyone was satisfied. He was always happy and greeted guests in a profressional manner. No matter what came his way he stayed... More 

Helpful?
Thank dcasey2662
Phoenix, Arizona
Level Contributor
10 reviews
4 of 5 stars Reviewed July 3, 2016

We have been staying here at the extended stay america for a while and have had some issues and have gone threw i think around 4 or 5 mangers but it seems as though things are getting better. The new manager Alyssa Coleman is very nice and seems very caring to the guests which was not the case before with... More 

Helpful?
Thank thatgirl83
Manager_11525, Manager at Extended Stay America - Phoenix - Chandler, responded to this review

Thank you for taking the time to write a review of our hotel. I am so pleased to read your kind remarks regarding our staff and your stay with us overall. Thank you for choosing Extended Stay America. If there's anything we can do to make your stay more enjoyable, please let us know. More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 24, 2016 via mobile

Very attentive towards guests and the rooms are nice clean and well kept overall a comfortable place to stay! Both Alyssa and Gianni are quite helpful and accommodate guests, which is appreciated!! Its rite off the freeway in chandler close to everything grocery store restaurants Movies you name it its close

Helpful?
1 Thank Conner D
Manager_11525, Manager at Extended Stay America - Phoenix - Chandler, responded to this review

Thank you for posting a review of our hotel. I am glad that you found your room to be clean and comfortable during your visit with us. As well, it's great to hear that you found our staff to be so helpful during your stay. I will be sure to share your kind remarks with our team. Thank you for... More 

Corona de Tucson, AZ
Level Contributor
113 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
2 of 5 stars Reviewed May 6, 2016

First off, I thought I was making a reservation at the other Extended Stay & actually showed up there to check in. When I showed them my confirmation on my phone - they kindly pointed out that it was the OTHER Extended Stay that is only one exit away and ALSO located just off 50th Street. Just my luck. I... More 

Helpful?
Thank AZMichele
Level Contributor
17 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed March 15, 2016

1.- Everything is low quality, they charge extra money if you are looking for every day cleaning your room, "free" WiFi is too low speed (0.40 Mb) if you needs more speed, guess? Yes! extra money charge! so this new concept for lodging is worst than motels for highway transportists.

Helpful?
Thank Flavio R
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler, responded to this review

Thank you for sharing your experience with us. Please accept our apologies that our amenities were not to your expectations. To uphold our company’s high standards, I will work with our front desk staff to ensure we are clearly communicating our amenities during guest arrivals. I am grateful for the feedback you provided so we are able to continually improve... More 

Montreal, Canada
Level Contributor
67 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
4 of 5 stars Reviewed February 9, 2016

Great hotel! Beds were so comfy, room was really big and looked very recent, staff was super nice and friendly. Only negative I can think of is breakfast was very basic and could be improved. For instance, there was just instant creamer available for coffee - not even "real" cream and milk or half and half. The selection of food... More 

Helpful?
Thank Cynthia T
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler, responded to this review

Thank you so much for posting a review of our property. Please accept our apologies that our grab-and-go breakfast was not to your satisfaction. Still, I’m pleased to read that we were able to meet your expectations and provide you with a positive stay overall. I truly appreciate your comments about our spacious rooms and friendly customer service! Thank you... More 

Virginia
Level Contributor
51 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed January 8, 2016

We were staying for a couple of weeks so we thought we'd save a few dollars. We definitely did that but since we travel a great deal and usually stay in better hotels, we definitely noticed a difference. I did like having dishes to put in the microwave. The staff had their hands full trying to keep up with repairs.... More 

Helpful?
Thank charity554
Manager_11525, General Manager at Extended Stay America - Phoenix - Chandler, responded to this review

Thank you so much for sharing your experience with us. We appreciate you letting us know about the inconveniences you experienced. In response to your feedback, I will make sure our customer service is consistent and that we are properly stocking our grab-and-go breakfast. We are sorry for these issues, but are glad to read that you had a positive... More 

1 review
5 of 5 stars Reviewed December 20, 2015

I stayed here for a whole month, and the customer service provided by Ryan was excellent and very professional, and I was very surprise to find that Ryan was not the hotel manager or assistant manager because in my opinion he should be thank you, Edward

Helpful?
Thank edward l
Phoenix, Arizona
Level Contributor
10 reviews
3 of 5 stars Reviewed December 13, 2015

We have been staying at the extended stay America for a while now and have had all kinds of problems. from unfriendly managers to the front desk staff gossiping about us to other guests. Now after we have been here for over a year we are not supposed to be paying taxes anymore but we are spoke to the manager... More 

Helpful?
Thank thatgirl83
Questions? Get answers from hotel staff and past guests. Ask a question

17 photos of this hotel

Management photos: Courtesy of the property manager

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Suites
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry

Additional Information about Extended Stay America - Phoenix - Chandler

Address: 14245 S 50th St, Phoenix, AZ 85044-6425
Location: United States > Arizona > Central Arizona > Phoenix
Price Range: $62 - $104 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Extended Stay America - Phoenix - Chandler 2*
Number of rooms: 101
Reservation Options:
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Also Known As:
Extended Stayamerica Phoenix-Chandler Hotel Phoenix
Extended Stay America Phoenix
Phoenix Extended Stay
Extended Stay Phoenix
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