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Comfort Suites Phoenix North

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06/04/2017 06/05/2017
1 room 2 adults 0 children
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Comfort Suites Phoenix North
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122 Reviews from our TripAdvisor Community

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Showing 120: English reviews
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Parker, co
Reviewed 3 days ago NEWvia mobile

I must compliment the staff of this hotel, they were helpful and provided great customer service. The property, however is in serious need of updating. Everything is outdated and worn. The lobby and common areas are no exception, and to compound the issue, these areas are tiny! Pretty much everything needs to be replaced (carpet, decor, fixtures, you name it)....

Thank Christie S
00gc, General Manager at Comfort Suites Phoenix North, responded to this review

Thank you for taking being our guest and for taking time to review your stay. Your feedback gives us the information we need to better serve our guests and is much appreciated. Even though our hotel receives high ratings for cleanliness and the overall condition, I can appreciate that you were hoping for a more up-to-date experience. I hope the...

Lemont, Illinois
Reviewed April 6, 2017

We enjoyed a very nice stay here in the Phoenix area. We stayed here for four days. We had a very nice, comfortable suite, the price was good and the service was also good. We used the laundry facilities, being on a long road trip, that was convenient. We were pleased with the breakfast. We would definitely stay here again...

Thank sandra n
About Hotel's Favorite Review
00gc, General Manager at Comfort Suites Phoenix North, responded to this review

sandra, it makes us so happy to read that you had a great stay at Comfort Suites Phoenix North. Thank you for mentioning how much you enjoyed your suite and our on-site facilities. We were happy to be of your service and look forward to your next visit. Yours In Hospitality, Julie Martini General Manager

Reviewed 4 days ago NEW

I stay in Comfort Suites (Choice Hotels top chain) because I know what to expect, and my expectations are high. This Hotel disappointed. Tiny TV (probably more noticeable to me because I’d just been at a Quality Inn with a super size flat screen). Less than 30 stations. Couldn’t watch TV from the closest side of Sofa because of the...

Thank drdroad
00gc, General Manager at Comfort Suites Phoenix North, responded to this review

Thank you for the review. We are pleased to know you enjoyed your overall stay. However, please accept our apologies for the inconvenience you experienced, and that we did not fully meet your expectations. We value your observation in regard to your room and have taken a note of it. Thanks for being our guest, and we hope to see...

Taos, New Mexico
Reviewed April 11, 2017 via mobile

We stayed at this hotel on our way to and from california. On our trip out, the hotel room seemed nice, clean and spacious. On our return trip, same hotel, our room was on the 1st floor and the room wasn't nearly as nice. It wasn't as clean. There were large stains on the floor, the furniture seemed thrown together...

00gc, General Manager at Comfort Suites Phoenix North, responded to this review

Thank you for choosing us twice on your trip and for sharing your review online. I truly apologize for the issues you experienced and that we did not fully meet your expectations. This is not normal for us, and I am working with my team to prevent this type of situation from happening again. We hope you will give us...

Reviewed April 10, 2017 via mobile

This hotel was everything I needed and more, the icing on the cake was stormie at the front desk. She was a downright pleasure to talk with and was there when I needed anything. She definitely went above and beyond and we're very thankful.

Thank Destinie G
00gc, General Manager at Comfort Suites Phoenix North, responded to this review

Destinie, thank you so much for the glowing review of Comfort Suites Phoenix North. We acknowledge the kind comments about our facilities and the exceptional service you received from Stormie. I’ll share your compliments with her. We look forward to seeing you and your friends again soon. Yours In Hospitality, Julie Martini General Manager

Reviewed April 8, 2017 via mobile

The hotel was very clean and staff was excellent. Great location from getting back and forth to downtown. The price also included a free breakfast in the morning. Would recommend if looking for a hotel that is not to expensive.

Thank Rodney B
00gc, General Manager at Comfort Suites Phoenix North, responded to this review

Thank you for choosing our hotel for your stay in the Phoenix area. We are delighted to know you enjoyed your time with us and that our location with the closeness to downtown made your visit even better. We appreciate your business and look forward to welcoming you back soon! Yours In Hospitality, Julie Martini, General Manager, Comfort Suites Phoenix...

new mexico
Reviewed March 19, 2017

Part of three night stay and the best thing I can say is that the rooms were absolutely amazing. The staff? Well that's a entirely different story. With the exception of the night auditor upon check in the staff seemed bothered when we asked a question. The breakfast attendant, the morning staff and even the mid shift (Jeneida) just didn't...

Thank nihongo888
00gc, General Manager at Comfort Suites Phoenix North, responded to this review

Thank you for your candid review. I'm sorry you didn't experience our staff at their best. I will personally follow up to make sure we don't disappoint you in the future. I hope you will give us another chance to show you our commitment to outstanding service. We will definitely "step up our game" and hope we can earn your...

Louisville, Kentucky
Reviewed November 27, 2016

We are staying at this hotel while visiting family in Phoenix and it is terrible! It is very dated and needs upgrades. The beds are worn out and too soft and the bathtub looks terrible. I wish I could include a picture of the bathtub. I was afraid to get into it. The paint is coming off the bottom of...

Thank LoisH54
ManagerX1, General Manager at Comfort Suites Phoenix North, responded to this review

Dear Lois, thank you for staying with us and sharing your feedback. It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies as we never mean to disappoint any of our guests in any way. Thank you for sharing with us the areas that need improvements. I have shared your review with our...

Reviewed November 17, 2016 via mobile

We booked this to visit friends and it was just conveniently located. This place needs major updating. The carpets...or something, smell awful. Towels and washcloths are yellow tinged. Furniture, appliances all are older looking. It is really travel worn. The air-conditioning unit in the room lol...holy cow that thing kicked on every few minutes and was LOUD. All. Night. Long....

Thank anjbee
ManagerX1, Manager at Comfort Suites Phoenix North, responded to this review

Thank you for taking the time to share your review. We are glad you loved our courteous associates who took great care of you and that our location was convenient for your needs. However, please accept our apologies for not meeting your expectations with our facilities. We appreciate your comments regarding the need to update. We realize this and are...

Phoenix, Arizona
Reviewed October 24, 2016

I have stayed here on several occasions and always enjoyed it there. I didn't like the limited channels but that was fixed during my last stay. But I had some of my belongings missing/stolen from my room. I notified the front desk because I was so distraught they moved me rooms and said that the manager would contact me. I...

Thank tuffytuscany69
ManagerX1, General Manager at Comfort Suites Phoenix North, responded to this review

Security and safety of our guests is of utmost importance, and it is extremely concerning for us to read your comments about theft at our property. All reports of missing items are taken very seriously and steps are taken to investigate all claims big or small. Let me assure you that we are doing everything in our capacity to investigate...

Questions? Get answers from hotel staff and past guests. Ask a question

44 photos of this hotel

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Pool/Beach Area (2)
Room/Suite (10)
Bathroom (1)
Hotel & Grounds (1)
Other (5)

Management photos: Courtesy of the property manager

All Management Photos (25)
Room/Suite (11)
Hotel & Grounds (6)
Pool/Beach Area (2)
Dining (4)
Business Center/Function Rooms (1)
Other (1)
06/04/2017 06/05/2017
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  • Free Parking
  • Pool
  • Free High Speed Internet ( WiFi )
  • Breakfast included
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
In your room
  • Microwave
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Business Center with Internet Access
  • Breakfast included
  • Laundry Service
  • Breakfast Available
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Comfort Suites Phoenix North

Address: 10210 N 26th Dr, Phoenix, AZ 85021-1635 (Formerly Comfort Suites Phoenix / MetroCenter)
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: $60 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Comfort Suites Phoenix North 2.5*
Number of rooms: 60
Reservation Options:
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Also Known As:
Comfort Suites Phoenix / Metro Hotel Phoenix
Phoenix Comfort Suites
Hotel Style:
#51 Business Hotel in Phoenix
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Questions & Answers

Here's what travelers have asked, with answers from Comfort Suites Phoenix North staff and other travelers.
2 questions
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Salt Lake City, Utah
over a year ago

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Questions? Get answers from Comfort Suites Phoenix North staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Best bet is to check in during the night audit. Much more pleasant”
nihongo888, Mar 19, 2017 | Read review
“Try both quin beds.”
V8712KLkarenr, Jul 29, 2016 | Read review
“First floor can be noisy. Lots of activity on first floor. There is no rule as to where pets can stay.”
JudiR955, Jul 23, 2016 | Read review
“Well away from Freeway”
mvann4, Apr 22, 2016 | Read review
“Stay on the 3rd floor to avoid the overhead noise. Some rooms are in better shape than others so try to look at it first”
tmgatty, Apr 11, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question
$65* /night
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Prices are for 1 room, 2 adults
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