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Crossland Phoenix - Metro - Black Canyon Highway

Priceline$45*
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06/04/2017 06/05/2017
1 room 2 adults 0 children
$48*
$45*
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$48*
$48*
$45*
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Crossland Phoenix - Metro - Black Canyon Highway
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105 Reviews from our TripAdvisor Community

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There are newer reviews for Crossland Phoenix - Metro - Black Canyon Highway
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Showing 103: English reviews
Blue Springs, Missouri, United States
Reviewed February 4, 2015

This motel does not look like the internet pictures at all! Do not stay here! We got there for a 3pm check-in and could not get a key until 7:30pm. The first room was not what we reserved and had maintenance issues. We took the keys back and got a second room ground level room that we requested at 3pm...

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Helpful?
Thank Lisa W
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

I received a copy of your review, and wanted to take a moment to personally respond. The issues you describe are unacceptable, and I sincerely apologize for your experience. To make sure this doesn't happen again, we will make sure to check our rooms for proper cleanliness and maintenance, including the carpets, prior to any guest check-in. I will also...

Mcconnelsville
Reviewed January 27, 2015

booked a non smoking room for a week got to motel and they gave us a stinky dirty room that smelled like 15 people had smoked in it for a week staff was unable to help us so we went and bought 2 cans of Lysol and tried to make the best of it but after spending 3 days we...

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4Thank Guy S
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Guy - I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for your room smelling like smoke when you booked a non-smoking room. To make sure this doesn't happen again, I am inspecting rooms personally so I can work to eliminate the smoke smell in advance. I...

Reviewed January 26, 2015

Do not stay here if you expect any degree of courtesy or customer service... or if you want a NONSMOKING ROOM. Received such poor customer service from Darby, I will NEVER stay at this hotel chain ever.

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4Thank waynep58
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for providing us with details about your stay. Please accept our most sincere apologies for the poor customer service you received during your stay. To prevent this from happening again, our staff is being trained further on customer service skills. We strive to provide the best service possible to all of our guests and we assure you that...

Arizona
Reviewed January 26, 2015

Dirty dirty room. Walk in and the dish washer is missing and has a gross empty blank space where it should've been. The first cooler was broken. Found hair all over counter tops in bathroom. Toilet was horrific. The light is too dim to even see to take a shower. The lamp shade was even crooked...that's how bad it was....

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Helpful?
1Thank sdjfhaskhf
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

I recently read your comments about your stay with us. Please know that we are sincerely sorry that the cleanliness of your room was less than up to our standards. I discussed your comments with our staff, and we are actively working to make sure each room is cleaned per our expectations. Thanks to your feedback, we can continue to...

Reviewed January 24, 2015

My boyfriend and I booked a room at this hotel three months ago and arrived last night only to find out that they had given our reservation to someone else. I booked through the hotels website and requested a king non-smoking room. I even called the day before to confirm that I was still going to get this accommodation as...

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Helpful?
Thank Jennifer P
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Jennifer - I received a copy of your review, and wanted to take a moment to personally respond. Please accept our most sincere apologies for your reservation issues. We had you checking in on 1/23 and your reservation was cancelled on 1/24. To make sure this doesn't happen again, I am instructing our staff to call our guest(s) before cancelling...

Moscow, Russia
Reviewed January 8, 2015

I stayed in Extended Stay Hotels in different cities many times, and I usually like them very much. They have a kitchen, a small breakfast, laundry facilities... Black Canyon Extended Stay is much worse than any of other Extended Stays I ever stayed in. It is very old and very dirty, very small, it is not really possible to cook...

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Helpful?
Thank Altoslik
Reviewed January 7, 2015

Lisa. The owner of hotel made me and my baby father stay great! As well as Frank in service. Thank you Extended stay (Lisa) the staff will fix any problems such as towel shortage toilet paper etc. Rob, Daniel, Darby, Jimmy and Mariah and Mary their staff are easily five star! The location is not the best because i feel...

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Thank karented
Las Vegas, Nevada
Reviewed December 15, 2014

From blood on the curtains, to stained pillows and mattresses this place was horrible! If you are smart, you will stay away from this location! The hot water didn't work at first but they fixed it. I wish they would not have because when the bathroom steamed up, the smell of mildew and urine was overwhelming. The floors were stained...

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2Thank paullA4529WC
Reviewed December 9, 2014

Stayed there for 3 days and got woken up every night 3-5 times with other room noise and outside noise. Stay in the Bell Rd location if you need a extended stay hotel. I must say the coffee is really good though.

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1Thank Furnman61
Reviewed November 19, 2014

Darby at the front desk is amazing!!!! This place would not run so smooth without her! Scheduling, price questions, we even had a problem with our room when our neighbors flooded. She moved us effortlessly and what would have been a nightmare was nothing and we got a better room. Anyone who can handle any situation at a hotel which...

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Helpful?
1Thank ktedhams
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you so much for posting a review of our property. I am glad to read that you were pleased with the service that Darby provided. It is so great to read that she was able to assist you so efficiently with a maintenance issue in your room. I am proud of our staff for providing you with such an...

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06/04/2017 06/05/2017
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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Air Conditioning
  • Refrigerator in room
  • Microwave
Internet
  • Public Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Self-Serve Laundry
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to Crossland Studios Phoenix - Metro - Black Canyon Highway. We are located right off of the Black Canyon Freeway and located within walking distance to many shops and restaurants. Our property is 13 miles away from the Phoenix Convention Center and the Arizona State University-Downtown Campus. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 

Additional Information about Crossland Phoenix - Metro - Black Canyon Highway

Address: 11211 N Black Canyon Hwy, Phoenix, AZ 85029-4759 (Formerly Extended Stay America)
Location: United States > Arizona > Central Arizona > Phoenix
Price Range: $48 - $65 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland Phoenix - Metro - Black Canyon Highway 2*
Number of rooms: 133
Reservation Options:
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Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay
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Questions & Answers

Here's what travelers have asked, with answers from Crossland Phoenix - Metro - Black Canyon Highway staff and other travelers.
3 questions
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Questions? Get answers from Crossland Phoenix - Metro - Black Canyon Highway staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“I'd recommend a second-floor room in either the north building or the south building.”
RambleOn88, 5 days ago | Read review
“You could do much better somewhere other than this hotel, in bad need of a makeover”
KirkWR, Jun 30, 2015 | Read review
“Truly, go to quality inn in Tempe for comperable price and a much nicer stay!”
freddapick, Apr 21, 2015 | Read review
“Stay else where”
beachbum578, Mar 16, 2015 | Read review
“Rooms are in desperate need of updating and repairs. Carpets are filthy, bedspread has cigarette burns on it and we are in a non-smoking room. AC does not work.”
309LisaW, Feb 4, 2015 | Read review
5 of 5
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Priceline
$45* /night
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Expedia.com$48
TripAdvisor$45
Hotwire.com$48
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Prices are for 1 room, 2 adults
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