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Crossland Phoenix - Metro - Black Canyon Highway

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Crossland Phoenix - Metro - Black Canyon Highway
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102 Reviews from our TripAdvisor Community

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Showing 100: English reviews
Stacy, Minnesota
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 22, 2016

Crossland lets see where to start. How about you could not pay us to stay there!!! Dirty, dirty filthy. Carpet was filthy, floor was coming up big time. Hot water issues. Police where there 8-10 times. I hear they where there because of drug dealings. Homeless people sleeping on property under the stairwells. No Grab and Go breakfast because of... More 

Helpful?
Thank steiningers2016
Alyssa B, Public Relations Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you very much for sharing your notes about your visit to Crossland Studios- Phoenix - Metro - Black Canyon Highway. We appreciate all feedback and work hard to be sure all our guests take positive memories with them after staying at our properties. I'm sorry for your experience in Crossland Studios- Phoenix - Metro - Black Canyon Highway. We... More 

Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed April 12, 2016 via mobile

This place was so ridiculous. We got there at 12:55 am and the girl in the front was wearing pajama pants lol. Then she sends us to a room and it was dirty. Disgusting. Black in my shower. Hairs on my bed. Hairs on my sink. The towels were dirty. There was no utensils in the kitchen to use. The... More 

Helpful?
Thank Ashley R
Alyssa B, Public Relations Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you very much for sharing your notes about your visit to Crossland Studios- Phoenix - Metro - Black Canyon Highway. We appreciate all feedback and work hard to be sure all our guests take positive memories with them after staying at our properties. I'm sorry for your experience in Crossland Studios- Phoenix - Metro - Black Canyon Highway. We... More 

Travelers are raving about these Phoenix hotels

Rockport
Level Contributor
3 reviews
2 of 5 stars Reviewed March 4, 2016

there was nothing in the kitchen,no silverware,cookware ,dishes glasses. asked 2 consecutive days said it would be provided,didn't happen.Breakfast was advertised,there was none,only coffee.the pool was okay but quite short on seats and no lounges.maintenance was adequate.

Helpful?
Thank Robert W
Alyssa B, Public Relations Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you very much for sharing your notes about your visit to Crossland Studios- Phoenix - Metro - Black Canyon Highway. We appreciate all feedback and work hard to be sure all our guests take positive memories with them after staying at our properties. I'm sorry for your experience in Crossland Studios- Phoenix - Metro - Black Canyon Highway. We... More 

Concord, New Hampshire
Level Contributor
28 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 stars Reviewed January 21, 2016 via mobile

After traveling 6 hours by plane, a layover, an hour picking up the car, and longer than expected drive to the hotel at 10pm we just wanted to go to bed. We got to the hotel and was given our room key. We brought all of our luggage to the top floor (all stairs) and found out the key didn't... More 

Helpful?
Thank Brenda L
Alyssa B, Public Relations Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you very much for sharing your notes about your visit to Crossland Studios- Phoenix - Metro - Black Canyon Highway. We appreciate all feedback and work hard to be sure all our guests take positive memories with them after staying at our properties. I'm sorry for your experience in Crossland Studios- Phoenix - Metro - Black Canyon Highway. We... More 

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed December 8, 2015 via mobile

The condition of the lobby spoke volumes about what I would expect to see in the room. I immediately cancelled my reservation and found another place. The lobby smelled like smoke and animals. There were people loitering and it looked generally unsafe.

Helpful?
1 Thank Katherine N
Alyssa B, Public Relations Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you very much for sharing your notes about your visit to Crossland Studios- Phoenix - Metro - Black Canyon Highway. We appreciate all feedback and work hard to be sure all our guests take positive memories with them after staying at our properties. I'm sorry for your experience in Crossland Studios- Phoenix - Metro - Black Canyon Highway. We... More 

Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed December 1, 2015

Budget, which is toootally fine, but not really clean. I wouldnt want my kids sleeping here. Just check the bed b4 setting ANYTHING down and take cleaning supplies, juuuuusssst incase. Plusses: Hmmmmm. . . . -Comfy bed. -Plesant staff. -Mall, Movie Theater, Amusement Prk & gr8 Restaurants almost walking dist.

Helpful?
Thank MsChicara
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for the feedback about your stay at our hotel. I am sorry to hear that your experience was not to our company’s high standards. In response to your feedback, I will review our cleaning and room inspection procedures with our staff. I really appreciate you bringing this to our attention. If you have any additional feedback, we would... More 

Champaign, Illinois
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed December 1, 2015

You cannot even step into a room that is given to you as non-smoking room. There were trash on the floor and the mirror was left dirty as we checked in. The kitchen was not cleaned well either. The furniture are also quite old and you don't really want to touch them! Do not make reservation before you go and... More 

Helpful?
Thank FromIllinois88
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

The staff and I read your comments about your stay with us. The room conditions you described are unacceptable, and I sincerely apologize for your experience. In response to your feedback, I will make sure we are thoroughly inspecting rooms prior to guest arrivals. I am grateful for the feedback you provided so we are able to continually improve our... More 

2 reviews
2 of 5 stars Reviewed November 9, 2015

My Family had to stay here for while our home was being fixed due to a fire. The carpet had stains on it , Like it had not been cleaned in months. only was provided one small pan and three plates two cups and one bowl for my family of four. The last straw was finding used Syringes under the... More 

Helpful?
Thank Jen M
Manager_11525, General Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Thank you for the feedback about your stay at our hotel. The situation you described is truly regrettable. We are very sorry for your experience. In upholding our company's high standards, we are taking appropriate steps to be able to meet your expectations. Our team is committed to satisfying our guests, so we are very thankful for your feedback. If... More 

Glendale, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 31, 2015 via mobile

Nothing like the pictures, i went in to check how the room looks before i book it to a friend and i was glad i did. Lacks more cleaning, dry pee on the toilet seat, hair still on the comforter plus there was holes in the comforter, kinda dark and there and dirty bathtub. ( it was already "cleaned" by... More 

Helpful?
1 Thank noo1992
Tucson, Arizona
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed July 25, 2015

First the pros: The price is great, cant beat it. Also the hotel fit the 6 of us comfortably. Now the cons: At check in they told us there wasn't going to be any breakfast (complimentary breakfast included) because they ran out. We were upset, because we planned our finances with meals and were counting on this breakfast. The lady... More 

Helpful?
1 Thank Jeri Z
Manager_11525, Manager at Crossland Phoenix - Metro - Black Canyon Highway, responded to this review

Hi Jeri, Thank you for the feedback about your stay at our hotel. The situation you described is truly regrettable. We are very sorry for your experience. As this hotel’s manager, I can assure you that I have spoken with my staff to ensure your experience is not repeated. Our team is committed to satisfying our guests, so we are... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
  • Smoking rooms available
In your room
  • Microwave
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
Official Description (provided by the hotel)
Welcome to Crossland Studios Phoenix - Metro - Black Canyon Highway. We are located right off of the Black Canyon Freeway and located within walking distance to many shops and restaurants. Our property is 13 miles away from the Phoenix Convention Center and the Arizona State University-Downtown Campus. Our hotel is designed especially for longer stays with studios featuring kitchens or kitchenettes and plenty of work space. ... more   less 

Additional Information about Crossland Phoenix - Metro - Black Canyon Highway

Address: 11211 N Black Canyon Hwy, Phoenix, AZ 85029-4759 (Formerly Extended Stay America)
Location: United States > Arizona > Central Arizona > Phoenix
Price Range: $41 - $51 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Crossland Phoenix - Metro - Black Canyon Highway 2*
Number of rooms: 133
Reservation Options:
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Also Known As:
Extended Stay America Phoenix
Extended Stay Phoenix
Phoenix Extended Stay
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