...This is a beautiful location with so much potential...

Great hotel in a good location also near the lovely Mexican Aunt Chiladas...

...The resort is in a nice location not more than 15 minute drive from anything in Phoenix...

Pros- The resort itself is in a good location and the grounds were beautiful!...

...The hotel is in a great location in a quieter part of town with amazing Mountain views...

Stayed on business as the location was convenient...

...Furniture and flooring needs to be updated, towels are in sad shape...

...The room was spacious, charming and clean...

...For the price, I'd suggest an upgrade of furniture and better towels, not a deal breaker but it would be a better experience if things were a bit nicer... Starbucks in the lobby is an added bonus...

...Rooms were appears to be updated they clean and bed was very comfortable ...

...It is a stucco Spanish type which fits with the culture and I didn’t feel it was outdated like some reviews complained...

...Fun atmosphere and good food...

...Shower tiles coming off the wall...

This hotel is beautiful when you pull up and see the fountains and flowers but that’s about it...

...Decor was browns, yellow and green and the entire suite needed painted...

...Even my 4 your old was laughing and enjoying the atmosphere...

...Victoria was fantastic even got us a taxi to our concert venue ...

...Thank You David for an amazing time.. the atmosphere in the restaurant was just so unique and pleasant...

...The rooms are very nice, and I wished we would have stayed a few extra days!...

...Nice big room, very clean...

...We were also very unhappy with how much the hotel charged for everything... Among other things, we were very disappointed in the room, their high prices, the lack of umbrella's, and the over crowding from outside guests that we won't be back to this hotel, and I'm not sure if we'll be back to another Hilton at this point...

...The room was spacious, charming and clean... What I enjoyed the most about the room was how quiet it was during the night ...

...Rooms were cool even when 115 degrees outside, food was great. Our room was clean except for sticky doors and stains on the furniture... We understand the property has plans for renovations and they are due... Furniture and flooring needs to be updated, towels are in sad shape...

...Cons- Sure, the rooms are outdated, but that didn't bother us as much as the lack of cleanliness... We had to request the room to be cleaned twice as the first request did not take care of the pee... We just felt like this particular resort did not live up to the majority of the "Hilton standard" when it came to the rooms...

...Overall out stay was comfortable, but there was some noticeable issues that the resort could improve upon. Our room was fairly clean, but the furniture, carpet and tub showed signs of wear and tear, as dirty spots and stains were evident... Front desk staff tried to pitch paid upgrade hard for another room, despite my gold membership and declining several times...

...Then we entered our room and were immediately grossed out by the stains on the carpet. The rest of the room was decent, but when we called the front desk to ask to change our room, we were informed there were no other rooms to accommodate our size needs... We decided to just keep our shoes on in the room...

...assigned room has grease on carpet, declined room.. 2nd room had dirty boot prints on carpet, declined room... 4th rm assigned was a handicap room across from the elevator which was very noisy...

...Rooms were appears to be updated they clean and bed was very comfortable ... Do you need better signage on the buildings to identifies room locations?...

...Rooms: In a kid & family focused hotel this big it impressed us how quiet it was in the hotel rooms. The standard suite was clean and comfortable... There is ample space for a family and two big TV’s (one in the master and one in the living room)...

...The rooms are decently sized and there is a variety of food options on site; restaurant, pool side bar, and coffee shop...

...Yes, it's old & needs repair in several places, yes knats galore in our room, piles of dirty laundry up against the balcony but the kicker for me was the absolute terrible service. We paid $400 a night & they couldn't even respond to our concern that our door wouldn't shut...

...The room has a strange smell (mold) and the carpets have stains in more than a few places... There are scrapes and scratches across the desks and other furniture in the rooms...

...I expected a Hilton but got a Days Inn. Actually at a Days Inn at least they clean your room every day and give you breakfast... Wouldn’t have been so bad if the weather had been better but spent a lot of time in the mildew smelling motel room... Quite often I think reviews are relative to what you are used to but in all honestly the hotel rooms need to be closed and renovated...

...Poor paint repairs, bedding just didn’t feel clean, poor shower quality, not extra bedding for pull out, Wi-Fi did not work...

...We stayed in 1307 in North Pointe... The room needs new carpet, there is years of paint buildup from years of maintenance...

This hotel needs a huge renovation! The rooms are run down and need desperate deep cleaning...

...We were lied to about maid service not working on Fridays, but found a service worker to clean our room that day... Decor was browns, yellow and green and the entire suite needed painted... We were booked for 4 days from AAA (which we had conversations about) and would have left but because of New Years week end and the Fiesta Bowl, there was no other hotels to book...

...Incorrect room was given despite notations for a handicap accessible room...

We stayed from 9/23-9/27 in an agave suite... Our room was clean, but smelled of cigarettes... It wasn’t unbearable and they upgraded us to a poolside suite so we didn’t change rooms...

This hotel is so ran down, dirty and disgusting...

...And we paid extra to be in the part of the hotel because it had the most recent renovation...and it looked like that?! We were also very unhappy with how much the hotel charged for everything... In my opinion they're taking advantage of their customers... They're prices are the highest and that's ridiculous their part of the country... A Mai Tai was $17, a simple taco at the pool with a small corn tortilla and a little meat costs $5, coffee at their restaurant was $5, etc... I can afford it, but I don't like being taken advantage of by companies that overcharge... It was packed, it was around 118 degrees, and they didn't have enough umbrella's for shade, and they allowed people that weren't hotel guests staying at the resort to pay to come in to the pool area for the day; that's what caused the overcrowding... When we spent 30 minutes walking around trying to find some seats in the shade, we had to walk way out of our way in the hot heat because they closed off bridges... Among other things, we were very disappointed in the room, their high prices, the lack of umbrella's, and the over crowding from outside guests that we won't be back to this hotel, and I'm not sure if we'll be back to another Hilton at this point...

...We wouldn’t stay here again until they update the hotel-there are so many nicer options in the area...

...The rest of the room was decent, but when we called the front desk to ask to change our room, we were informed there were no other rooms to accommodate our size needs... We had dinner at the Hole in the Wall restaurant…there seemed to be a lot of staff with not many patrons, however service was slow and the food was mediocre... We wanted to give this resort the opportunity to redeem itself from the reviews but I just can’t recommend it as it is now... Families work too hard for their money to spend it here...

...Front desk staff tried to pitch paid upgrade hard for another room, despite my gold membership and declining several times...

...Not much for food after 9pm either, even close by the resort...

...Way to go Hilton, on finding him!...

...We arrived early, and the young man checking us in was pleasant and offered early checkin for $30... We rented a cabana at the pool on Saturday... For the price, I'd suggest an upgrade of furniture and better towels, not a deal breaker but it would be a better experience if things were a bit nicer... This is a great family resort still reasonably priced... Starbucks in the lobby is an added bonus...

...It is a nice property, but definitely due for a refresh and update...

...I will never stay here again and will hesitate at any Hilton because of this...

...We paid $400 a night & they couldn't even respond to our concern that our door wouldn't shut... The front desk manager didn't even respond to our call for this...

I have been to this hotel 5 times in 20 years and it has never been updated... ALL of the furniture is tired as waiter after a double shift... The single biggest discrepancy is the price for the above... The prices charged are in no way aligned with the quality of the property... Maybe if the price were half then you could justify your third tier experience ...

This place is extremely long in the tooth... The TVs in the rooms are easily from 2010... For how much this place costs, I was very disappointed...

Super nice staff but I feel a little taken... $100+ for breakfast for the family at the on site restaurant... Quite often I think reviews are relative to what you are used to but in all honestly the hotel rooms need to be closed and renovated...

...She hung up in my face when I asked her to give me a breakdown of the charges then when I would call back she would pick the phone up and hang it up. Worse Hilton hotel experience I have ever had!...

...It’s low season so I felt it was a little expensive for the quality and time of year...

This hotel needs a huge renovation!... There are many much better choices in town...

Worse place we have ever stayed... I could go on but bottom line: don’t stay at this hotel... We were booked for 4 days from AAA (which we had conversations about) and would have left but because of New Years week end and the Fiesta Bowl, there was no other hotels to book...

...Did not feel welcome at all.credit card was charged despite having a $30 food and beverage credit...

...You can’t get a motel in this price point and expect a 6 star resort... We ate lunch and breakfast at hole in the wall and I don’t recommend it, it was okay but it’s expensive (as is all food in Arizona)...

...We were there for a family staycation for two nights and had to go complain after barely making it through the first night and we left to another resort... We went to enjoy the so called water park and relax and it was non existent...

...The pools could be a bit cleaner but other than that we had a great relaxing time...

...Cons- Sure, the rooms are outdated, but that didn't bother us as much as the lack of cleanliness... We had to request the room to be cleaned twice as the first request did not take care of the pee...

...No cleaning service during our stay, except for 7:30 in the morning when they were trying to push us out as we were getting ready to leave (so they could turn down the room early), despite a check out time of 1100...

The hotel Phoenix felt like we were in a tropical destination - beautiful hotel with lovely gardens, fountains and big clean suites...

...We decided to just keep our shoes on in the room...

...The suite was clean, yes the furniture was nicked up but it didn't affect the comfort of the room. We asked for fresh towels and extra coffee daily, and the housekeepers were there within 15 minutes... Trash was picked up if we set it outside our door in the morning... We had a teenager sleeping in so we didn't want a full clean but it is available if you call guest services...

...Rooms were appears to be updated they clean and bed was very comfortable ...

...The hotel was clean and well maintained. The pools were in great shape, ALL HEATED...

...The standard suite was clean and comfortable... Pools: Clean, well cared for and very functional...

...The room was comfortable and clean and even though we were near the pool it was quiet...

This is a beautiful property with very good bones and is very clean...

...I was relieved to find a spacious room that importantly was very clean. The furnishing are older and many of the public spaces, the pool, and the water park are in need of a remodel, but important to my wife and I is that we found it to be clean...

...Shower tiles coming off the wall...

...Odd layout in rooms too but it was clean overall and service was decent...

...We kept going over to the main lobby to visit because it is set up better... The bed was comfy, the shower had the best water pressure I’ve ever experienced so that was a plus...

...Actually at a Days Inn at least they clean your room every day and give you breakfast...

...We were lied to about maid service not working on Fridays, but found a service worker to clean our room that day...

...Room was clean and fresh, service was prompt and friendly. Gift shop has abundance of options and pools were outstandingly tidy...

...The hotel is well taken care of, and has many opportunities and areas for colleagues to meet up. The rooms are very nice, and I wished we would have stayed a few extra days!...

...Nice big room, very clean...

...Kayla at the front desk was so very friendly and helpful when I called to check on our reservation prior to arrival. Patty at the front desk was also very friendly and helpful... She was awesome and was able to upgrade us to an amazing suite...

...The air conditioning had an issue and that is rough during this time of year. The staff was amazing and made our stay epic... David Richardson had to be the most friendly knowledgeable hotel employee I have ever encountered in all my years of travel... His professionalism and authentic hospitable spirit is beyond superior... He helped us create memories that will last a life time...

...Servers were all working very hard but one of them truly stood out. Though we were not even in his section, Manojlo Ilic saw we were ready to order and not only came over to help us, he did so with such a great attitude and made us feel special even though he had a million things to do... In a day and age when customer service is in decline, he reminded us of old times and stands above as an example for others... Way to go Hilton, on finding him!...

Patty was literally amazing, we did have some hiccups with the AC and she ensured things were taking care of expeditiously...

...Our server David A was really great - helped with recommendations and was full of energy...

...Shout out to Julia at Slim's for her kindness and attentiveness... We had to request the room to be cleaned twice as the first request did not take care of the pee...

The best part of my stay was the dinner service at the Hole In The Wall Restaurant. Specifically, Dave A. was masterful at serving our very large group who showed up without reservations... Dave commanded the room collecting our orders and had an extremely entertaining and sharp wit...

...We arrived early, and the young man checking us in was pleasant and offered early checkin for $30. A bellman hopped on a golf cart and showed us to our room... Both young men were pleasant and very helpful... We asked for fresh towels and extra coffee daily, and the housekeepers were there within 15 minutes... Trash was picked up if we set it outside our door in the morning... We had a teenager sleeping in so we didn't want a full clean but it is available if you call guest services... We brought a couple of tubes but there were others available at the lazy river for free... Go early to get the cabana you want... Special shout out to George in Maintenance who picked me up in the parking lot when it was 103 and gave me a ride back to our building... I saw him multiple times over our stay giving rides and being helpful to other guest... Starbucks in the lobby is an added bonus... On site restaurant Hole in the Wall had great service and delicious brisket nachos...

...The water park is also run down and needs upgrades, but the employees were great and very helpful...

We have been coming to this hotel for years, my kids love it !... David Richardson is absolutely the best and so accommodating and helps me with my needy needs... Pool side service, kids can play safely and get a good tan...

...We appreciated the fridge and free bottled water and coffee and my husband called the front desk three times to have them replenish our supplies and they delivered everything promptly... Parking: Free and convenient and every day we found a spot within 50 feet of our room... Pools: Clean, well cared for and very functional... The water park is well cared for and the customer service is impressive considering we were there during spring break and it was crazy busy...

...We visited the restaurant called "Hole in the Wall" and our server David A. was fantastic. He was attentive, personable, and overall one of the best servers we have had... He made recommendations that were truthful, he thought of the little things to make our experience wonderful, and the food was fantastic (I had the salmon and my husband the ribs)...

I have stayed here many times over the years and have never had a bad experience... Of special note is David Richardson who always greets you with a smile and helps with everything from advice on hiking, events and great restaurants... Truly a gem of a place to stay...

...I would highly recommend asking for him when you dine at the Hole In the Wall...

Victoria (Vicky), our server at the Hole in the Wall was phenomenal. She went above and beyond to make our girls happy... My youngest kept asking for bacon at dinner and while it wasn’t on the menu she had the chef cook her a piece of bacon...

I was hesitant from some of the reviews but all of the staff were fantastic, friendly, and helpful. We were shuttled to North Pointe and given recommendations for places to eat that were within walking distance... The room was comfortable and clean and even though we were near the pool it was quiet... We asked to have a microwave and less than 15 minutes later it was delivered...

We had a large group for dinner (with lots of kids) and David was so attentive and patient. He made the night; took kids multiple requests, parents orders with a smile a great attitude...

David was wonderful at the hole in the wall restaurant! He came to greet the table in a positive manner and let people know that they had “a full stock bar and a good time” that’s was a great introduction... Also, can handle several tables at a time very well... When we were there on a Sunday night he had over 10 tables and was doing great...

...Room was clean and fresh, service was prompt and friendly... Everything we wanted to do in Phoenix and surrounding area as within 15-20 minutes, the the resort was in a quiet part of the city... Us, as parents, enjoyed all the conveniences and our kids loved the amenities...

First dinner after arriving at the Hilton Phoenix Resort at the Peak at the Hole in the Wall... Our server Kelly and the entire staff were so friendly the it was a very satisfying... They made you feeling really welcome... I took a BBQ combo of beef brisket and pulled pork and it was excellent and served generously...

In general the property looked nice, and the staff was very nice... We were also very unhappy with how much the hotel charged for everything... A Mai Tai was $17, a simple taco at the pool with a small corn tortilla and a little meat costs $5, coffee at their restaurant was $5, etc... Among other things, we were very disappointed in the room, their high prices, the lack of umbrella's, and the over crowding from outside guests that we won't be back to this hotel, and I'm not sure if we'll be back to another Hilton at this point...

...Kayla at the front desk was so very friendly and helpful when I called to check on our reservation prior to arrival. Patty at the front desk was also very friendly and helpful... She was awesome and was able to upgrade us to an amazing suite...

...Overall out stay was comfortable, but there was some noticeable issues that the resort could improve upon... Pools were large and lazy River was nice, but weren’t entirely clean... Front desk staff tried to pitch paid upgrade hard for another room, despite my gold membership and declining several times... Most of the advertised activities, bar, or dining facilities were on the opposite side of the resort, which was inconvenient... It did make for a nice stay and my kids really enjoyed the water park and the pools... They did put our number out coolers of water for people at the water park and was greeted by a staff member (in the opposite wing) with a bottle of water... Air conditioning was cold and kept us happy in the heat... The resort is in a nice location not more than 15 minute drive from anything in Phoenix...

The hotel Phoenix felt like we were in a tropical destination - beautiful hotel with lovely gardens, fountains and big clean suites. The water park was really nice too and my kids loved that... We had dinner at the Hole In The Wall and it was fantastic bbq!!!... Our server David A was really great - helped with recommendations and was full of energy...

Pros- The resort itself is in a good location and the grounds were beautiful!... I loved walking out each day to the blue skies, mountains, and palm trees... The River Ranch really made our trip as it was fun for the kids, myself, and my husband... We enjoyed the pool food and bar!...

...Specifically, Dave A. was masterful at serving our very large group who showed up without reservations...

We stayed here for 3 nights last week for a graduation celebration... We arrived early, and the young man checking us in was pleasant and offered early checkin for $30... A bellman hopped on a golf cart and showed us to our room... Both young men were pleasant and very helpful... The suite was clean, yes the furniture was nicked up but it didn't affect the comfort of the room... We asked for fresh towels and extra coffee daily, and the housekeepers were there within 15 minutes... Trash was picked up if we set it outside our door in the morning... We rented a cabana at the pool on Saturday... We brought a couple of tubes but there were others available at the lazy river for free... There are a limited number so I'd suggest bringing your own... For the price, I'd suggest an upgrade of furniture and better towels, not a deal breaker but it would be a better experience if things were a bit nicer... Go early to get the cabana you want... I saw him multiple times over our stay giving rides and being helpful to other guest... This is a great family resort still reasonably priced... Starbucks in the lobby is an added bonus... On site restaurant Hole in the Wall had great service and delicious brisket nachos...

...The water park is also run down and needs upgrades, but the employees were great and very helpful. My suggestion is going to another hotel or water park...

...The standard suite was clean and comfortable... There is ample space for a family and two big TV’s (one in the master and one in the living room)... One night we hung out in the living room and cuddled on the big sofa and watched a movie which we never do at hotels... We appreciated the fridge and free bottled water and coffee and my husband called the front desk three times to have them replenish our supplies and they delivered everything promptly... Parking: Free and convenient and every day we found a spot within 50 feet of our room... Pools: Clean, well cared for and very functional... No lifeguard or security on near the pools that we could see but that’s typically a good thing if you a responsible adult... However, There were at least 3 full sized pools that you can select on the grounds to find a quiet spot... Excellent mango margarita !The Hole in the Wall BBQ joint is near the water park and has a beautiful patio!... The water park is well cared for and the customer service is impressive considering we were there during spring break and it was crazy busy...

...He made recommendations that were truthful, he thought of the little things to make our experience wonderful, and the food was fantastic (I had the salmon and my husband the ribs)...

...Of special note is David Richardson who always greets you with a smile and helps with everything from advice on hiking, events and great restaurants. Truly a gem of a place to stay...

...The pool are at (river ranch) is huge and we were able to spend multiple days in the lazy river and water slide... The rooms are decently sized and there is a variety of food options on site; restaurant, pool side bar, and coffee shop... There are also some great of site restaurants a little walk away (~1mile)... The hotel is in a great location in a quieter part of town with amazing Mountain views...

...We were shuttled to North Pointe and given recommendations for places to eat that were within walking distance. The room was comfortable and clean and even though we were near the pool it was quiet... We asked to have a microwave and less than 15 minutes later it was delivered...

...He came to greet the table in a positive manner and let people know that they had “a full stock bar and a good time” that’s was a great introduction. Also, can handle several tables at a time very well...

...I was relieved to find a spacious room that importantly was very clean. The furnishing are older and many of the public spaces, the pool, and the water park are in need of a remodel, but important to my wife and I is that we found it to be clean...

This hotel is beautiful when you pull up and see the fountains and flowers but that’s about it... The lobby is huge but it would have been nice if it had seating similar to the main lobby... A couple tables for central group gathering, we utilized a few outside to play cards but it was a little chilly... We kept going over to the main lobby to visit because it is set up better... The bed was comfy, the shower had the best water pressure I’ve ever experienced so that was a plus...

...Poor paint repairs, bedding just didn’t feel clean, poor shower quality, not extra bedding for pull out, Wi-Fi did not work...

...Room was clean and fresh, service was prompt and friendly. Gift shop has abundance of options and pools were outstandingly tidy... Everything we wanted to do in Phoenix and surrounding area as within 15-20 minutes, the the resort was in a quiet part of the city... Us, as parents, enjoyed all the conveniences and our kids loved the amenities...

...Towels were grayish and scratchy and old, bedding so so... Two positives….. most of staff were nice, accommodating and helpful...

We stayed from 9/23-9/27 in an agave suite... You can’t get a motel in this price point and expect a 6 star resort... The River Ranch (water park) is so much fun!... The slide was closed for maintenance so we didn’t get to try it but the lazy river is so much fun... We had nachos from the pool bar and they were delicious!... It wasn’t unbearable and they upgraded us to a poolside suite so we didn’t change rooms... The bed and pillows were great, the hide-a-bed wasn’t very comfy, I don’t recommend adults sleeping on it... I definitely recommend, the good far outweighs the bad...