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Travel safe during COVID-19
What you can expect during your stay
- All linens sanitized in high-temperature wash
- Face masks required for guests in public areas
- Face masks required for staff in public areas
- Floors marked for social distancing
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
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Updated 12/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Hilton Phoenix Resort at the Peak
Updated 12/16/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#76 of 187 hotels in Phoenix
Location
Cleanliness
Service
Value
Nestled into the slopes of the Phoenix North Mountains with a Spanish-Mediterranean design, the Hilton Phoenix Resort at the Peak (formerly Pointe Hilton Squaw Peak Resort) offers one of the most unique Southwestern experiences in the country. Located on 27 acres, the property is bordered by 3,000 acres of scenic Sonoran desert in the adjacent mountain preserve and features 563 all-suite accommodations, including nearly 80 large casitas. The Hilton Phoenix Resort at the Peak, known for its family-friendly experience, offers several outdoor activities and features the River Ranch with four acres of shimmering pools, cascading waterfalls, and basketball courts and the Coyote Camp, the resort's lively kids' center. Additional highlights include unique dining experiences at Rico's American Grill and Hole-in-the-Wall, and luxurious services at its fitness centre and Tocasierra Spa and Salon. The Resort is also proud to announce the completion of - Rejuvenated Meeting Space and the New Agave Suites at North Pointe.
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Property amenities
Free parking
Free internet
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Mini golf
Water park
Babysitting
Parking
Wifi
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Restaurant
Poolside bar
Children Activities (Kid / Family Friendly)
Kids club
Kids' outdoor play equipment
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Facial treatments
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Sun umbrellas
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Fireplace
Housekeeping
Private balcony
Room service
Refrigerator
Flatscreen TV
Safe
Telephone
Wardrobe / closet
Iron
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English
Location
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4,231Reviews139Q+A100Room tips
Reviews
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Popular mentions
+1
We recently took a trip to AZ over the holiday break. We chose this hotel, for part of our stay, because it had a waterpark. My husband and I traveled with our children - 9 and 4. We are always looking for good ways to keep them entertained. We booked the suite. Our room was spacious and clean - nothing special and a little dated, but still nice and served it's purpose. The hotel grounds were pretty. None of the restaurants were open, but understandable, due to COVID. The coffee shop, in the lobby, was open though, and you could get snacks and beverages there. The staff at the coffee shop and the bar in the waterpark, are both a one-person show, just an FYI. I am sure it is due to probably having to limit the amount of people employed because of the pandemic, but just so you are aware, you will probably wait in line for a good half an hour if you don't hit these spots at the right time. The waterpark was really nice. It wasn't humongous, but we weren't expecting it to be. They had one big twisty waterslide, two swimming pools, and a lazy river. The hot tub was not hot. If you want a hot one, there are two hot tubs in the separate swimming area back at the hotel (you have to walk across the parking lot to get to the actual waterpark), but only one of tubs had hot water. It was packed every time we walked by. We also did a little mini-golf, which was fun. The River Ranch, where both the waterpark and mini-golf were located, were very pretty. One thing I was disappointed with, was their kids' club was closed. This, in and of itself, didn't disappoint me, but there is a picture of playground equipment on one of the other reviews on here. The only way to access it is through the kids' club, which was closed. My four-year-old wanted to play on it in the worst way, but what do you do? Overall, we had a very nice trip. I would recommend this hotel, but don't expect to be wowed by fanciness.…
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Date of stay: December 2020
Rooms
Service
Sleep Quality
1 Helpful vote
Helpful
Response from Rudy Sharp, General Manager at Hilton Phoenix Resort at the Peak
Responded 2 weeks ago
Kara G, Thank you so much for your kind and thoughtful review, it is truly appreciated. And yes, like all of us we here cannot wait for the impacts of Covid to be over so we can increase and improve our offerings and services. Thanks again, we look forward to welcoming you back soon.
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Hotel's Favorite
Currently due to COVID . There quite a bit of stuff closed down . Rooms are comfy and nice clean . Didn’t check out the pool while we were here but seemed pretty hopping . There reserved times and water park is closed . Currently resort charge is not being charged this is nice . Cost is good . Staff was nice , and amazing. Josi F night auditor was very nice and helpful . We did run into couple issue but Maintenance staff was amazing along with security . I would definitely stay again
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Date of stay: July 2020Trip type: Traveled as a couple
4 Helpful votes
Helpful
We booked a vacation here 11/24 online because we are from out of state. The property looked amazing, if a bit pricey. Little did we know. First problem we had was that our room had an outside door, which we didn't expect. When I think of a hotel I think of a room that lets onto an interior hallway. I wouldn't have booked this room if I'd known it was a glorified motel. Second problem was the lighting. We couldn't see the door to even use the key. When we complained, we were moved to another room that was at least within 20 yards of a light. Third problem was that, due to the pandemic, all their facilities except the small pool and the water park were closed. This included all restaurants except for the snack shack at the water park that closed at 5:00. Fourth, the ridiculous "resort fee". This is just a way for hotels in Arizona to charge more for the room, while advertising a lower rate... it's a bait-and-switch. We were charged $50/night for amenities that we couldn't use or weren't interested in. Ordinarily I would say that this really isn't the Peak's fault, but there are hotels in Arizona that don't charge this fee... just not any Hiltons. But by far, the biggest problem we had with the room was the bed. It was so uncomfortable we literally couldn't sleep on it. It absolutely ruined our backs and made the next few days miserable. They offered a mattress topper, but that would have involved staff going into our room when we weren't there, during a pandemic. I forwarded our complaints to Hilton's guest services and asked for a refund of our two-night stay. They offered 10,000 Hilton honor points - about $50. Instead of a refund then, I asked for enough points to cover two nights at another Hilton property. They came back with 20,000 and made an automatic refund to our account of $78.81. No idea where that figure came from, but they are clearly not interested in keeping a customer. We will never stay at another Hilton property.…
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Date of stay: November 2020Trip type: Traveled on business
Rooms
Service
Sleep Quality
Room Tip: Try a different hotel. This one is old, tired, and doesn't measure up to the cost.
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4 Helpful votes
Helpful
+1
So I read a lot of reviews before going here, a lot of people complained about the rooms being dirty and old. Here is what I say, if your traveling during covid expect there to be no cleaning service, the pullout bed from the couch was dirty and had minimal sheets so the kids were cold, the rom was older but not ancient. The highlight was the waterpark, not crowded at all, kids had an amazing time on the slides, waterfall and lazy river. Snack bar was available even while the rest of restaurants were closed. So if your going here for water park I say do it! The room isn’t a deal breaker for me.
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Date of stay: December 2020Trip type: Traveled with family
4 Helpful votes
Helpful
stayed here for 2 nights on business in a King Agave Suite at North Pointe on the ground floor right by the pool. No elevators involved. Quiet & safe. Room very clean. NICE. Lots of space to work. No complaints. Used the Hilton app for contactless check-in & check out & got food from apps to go - so saw no one. ZERO complaints or issues. RECOMMEND at this time & THANKS!
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Date of stay: December 2020Trip type: Traveled on business
Rooms
Service
Sleep Quality
Room Tip: ground floor - North rooms
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4 Helpful votes
Helpful
PRICE RANGE
$111 - $391 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pointe hilton squaw peak hotel phoenix, hilton hotel phoenix, pointe hilton squaw peak resort, hilton phoenix, squaw peak resort, phoenix hilton
FORMERLY KNOWN AS
Pointe Hilton Squaw Peak Resort
LOCATION
United StatesArizonaCentral ArizonaPhoenixCamelback East
NUMBER OF ROOMS
563
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Claim Your Listing Frequently Asked Questions about Hilton Phoenix Resort at the Peak
Which popular attractions are close to Hilton Phoenix Resort at the Peak?
Nearby attractions include Funkatronic Rex (0.6 miles).
What are some of the property amenities at Hilton Phoenix Resort at the Peak?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Phoenix Resort at the Peak?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Phoenix Resort at the Peak?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Phoenix Resort at the Peak?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Phoenix Resort at the Peak?
Conveniently located restaurants include Aunt Chiladas Squaw Peak, Tutti Santi Ristorante by Nina, and Babbo Italian Eatery.
Are there opportunities to exercise at Hilton Phoenix Resort at the Peak?
Yes, guests have access to a pool, a fitness center, and locker rooms available in the fitness center during their stay.
Are any cleaning services offered at Hilton Phoenix Resort at the Peak?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Phoenix Resort at the Peak?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Phoenix Resort at the Peak offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Are there any historical sites close to Hilton Phoenix Resort at the Peak?
Many travelers enjoy visiting Wrigley Mansion (2.0 miles) and Brophy Chapel (3.3 miles).