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Hilton Phoenix Resort at the Peak

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About

#8 of 8 resorts in Phoenix
Location
4.1
Cleanliness
4.0
Service
4.0
Value
3.7
Pointe Hilton Squaw Peak Resort has been welcoming generations of families, business travelers and corporate guests for more than 40 years. Pointe Hilton Squaw Peak Resort is comfortable and inviting with fun for all ages, including a four-acre water park, lazy river, miniature golf, kids camp, full-service spa and a variety of dining options. The resort's lush outdoor courtyards and flexible indoor/outdoor venues host memorable meetings and special events year round. Nestled at the base of the Phoenix Mountain Preserve in central Phoenix, the resort is a short distance to hiking trails, popular attractions and minutes from Phoenix Sky Harbor International Airport. The resort features all-suite accommodations with 224 newly remastered Agave Suites at North Pointe.
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Property amenities
Free parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Mini golf
Water park
Kids pool
Parking
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Sauna
Restaurant
Breakfast buffet
Poolside bar
Patio
Waterslide
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Couples massage
Facial treatments
24-hour security
Baggage storage
Concierge
Convenience store
Gift shop
Non-smoking hotel
Outdoor furniture
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Air conditioning
Additional bathroom
Desk
Housekeeping
Private balcony
Refrigerator
Flatscreen TV
Sofa bed
Seating area
Sofa
Telephone
VIP room facilities
Wardrobe / closet
Iron
Private bathrooms
Wake-up service / alarm clock
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Room types
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family
Family Resort
Languages Spoken
English, Spanish
Hotel links
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Traveler Insights
This summary was created by AI, based on 68 recent English reviews.
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The Hilton Phoenix Resort at the Peak is known for its unique ambiance and prime location, with numerous guests praising its proximity to Phoenix and local attractions. The service, particularly in the restaurant, is often noted as hospitable and friendly. While the hotel is generally clean and its amenities are appreciated for their variety, some guests have raised concerns about specific areas of cleanliness and the condition of the amenities. Opinions on the rooms vary, with some finding them spacious and comfortable, while others suggest they need renovation. There are also concerns about the value, with complaints about hidden charges and the cost not justified given the room and amenities quality.
Location
Convenient
Atmosphere
Quaint
Rooms
Dated
Value
Overpriced
Cleanliness
Meticulous
Service
Inconsistent
Amenities
Satisfactory
Location
Convenient
Many travelers praised the hotel's location, noting its convenience, beautiful surroundings and proximity to Phoenix and local attractions.
  • heretothere
    heretothere
    Aug 2023 21 contributions
    ...This is a beautiful location with so much potential...
  • calshaw22
    calshaw22
    Aug 2023 218 contributions
    Great hotel in a good location also near the lovely Mexican Aunt Chiladas...
  • DOGatorman
    DOGatorman
    Jul 2023 1 contribution
    ...The resort is in a nice location not more than 15 minute drive from anything in Phoenix...
  • Bre L
    Bre L
    Jul 2023 1 contribution
    Pros- The resort itself is in a good location and the grounds were beautiful!...
  • D W
    D W
    Mar 2023 50 contributions
    ...The hotel is in a great location in a quieter part of town with amazing Mountain views...
  • LoneRngr
    LoneRngr
    Feb 2023 20 contributions
    Stayed on business as the location was convenient...
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Atmosphere
Quaint
Travelers appreciate the hotel's unique and pleasant atmosphere. However, some find the decor outdated and suggest an upgrade of furniture and paint.
  • heretothere
    heretothere
    Aug 2023 21 contributions
    ...Furniture and flooring needs to be updated, towels are in sad shape...
  • 707shay78
    707shay78
    Aug 2023 1 contribution
    ...The room was spacious, charming and clean...
  • Divecozumel
    Divecozumel
    Jun 2023 183 contributions
    ...For the price, I'd suggest an upgrade of furniture and better towels, not a deal breaker but it would be a better experience if things were a bit nicer... Starbucks in the lobby is an added bonus...
  • Waterguide
    Waterguide
    May 2023 67 contributions
    ...Rooms were appears to be updated they clean and bed was very comfortable ...
  • kristine
    kristine
    Apr 2023 1 contribution
    ...It is a stucco Spanish type which fits with the culture and I didn’t feel it was outdated like some reviews complained...
  • Joe F
    Joe F
    Apr 2023 1 contribution
    ...Fun atmosphere and good food...
  • sno0909
    sno0909
    Feb 2023 13 contributions
    ...Shower tiles coming off the wall...
  • Montanagrl
    Montanagrl
    Jan 2023 94 contributions
    This hotel is beautiful when you pull up and see the fountains and flowers but that’s about it...
  • Cheryl F
    Cheryl F
    Dec 2022 2 contributions
    ...Decor was browns, yellow and green and the entire suite needed painted...
  • Jack O
    Jack O
    Nov 2022 1 contribution
    ...Even my 4 your old was laughing and enjoying the atmosphere...
  • Laura L
    Laura L
    Nov 2022 1 contribution
    ...Victoria was fantastic even got us a taxi to our concert venue ...
  • Stephen Y
    Stephen Y
    Oct 2022 1 contribution
    ...Thank You David for an amazing time.. the atmosphere in the restaurant was just so unique and pleasant...
  • AGirlfromKansas
    AGirlfromKansas
    Oct 2022 9 contributions
    ...The rooms are very nice, and I wished we would have stayed a few extra days!...
  • clubas1
    clubas1
    Sep 2022 28 contributions
    ...Nice big room, very clean...
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Rooms
Dated
Reviews on the rooms are mixed, with some guests finding them spacious, clean and comfortable, while others criticized them for being unclean, outdated and in need of renovation.
  • mcgier
    mcgier
    Aug 2023 6 contributions
    ...We were also very unhappy with how much the hotel charged for everything... Among other things, we were very disappointed in the room, their high prices, the lack of umbrella's, and the over crowding from outside guests that we won't be back to this hotel, and I'm not sure if we'll be back to another Hilton at this point...
  • 707shay78
    707shay78
    Aug 2023 1 contribution
    ...The room was spacious, charming and clean... What I enjoyed the most about the room was how quiet it was during the night ...
  • heretothere
    heretothere
    Aug 2023 21 contributions
    ...Rooms were cool even when 115 degrees outside, food was great. Our room was clean except for sticky doors and stains on the furniture... We understand the property has plans for renovations and they are due... Furniture and flooring needs to be updated, towels are in sad shape...
  • Bre L
    Bre L
    Jul 2023 1 contribution
    ...Cons- Sure, the rooms are outdated, but that didn't bother us as much as the lack of cleanliness... We had to request the room to be cleaned twice as the first request did not take care of the pee... We just felt like this particular resort did not live up to the majority of the "Hilton standard" when it came to the rooms...
  • DOGatorman
    DOGatorman
    Jul 2023 1 contribution
    ...Overall out stay was comfortable, but there was some noticeable issues that the resort could improve upon. Our room was fairly clean, but the furniture, carpet and tub showed signs of wear and tear, as dirty spots and stains were evident... Front desk staff tried to pitch paid upgrade hard for another room, despite my gold membership and declining several times...
  • Kate B
    Kate B
    Jul 2023 10 contributions
    ...Then we entered our room and were immediately grossed out by the stains on the carpet. The rest of the room was decent, but when we called the front desk to ask to change our room, we were informed there were no other rooms to accommodate our size needs... We decided to just keep our shoes on in the room...
  • bill s
    bill s
    May 2023 10 contributions
    ...assigned room has grease on carpet, declined room.. 2nd room had dirty boot prints on carpet, declined room... 4th rm assigned was a handicap room across from the elevator which was very noisy...
  • Waterguide
    Waterguide
    May 2023 67 contributions
    ...Rooms were appears to be updated they clean and bed was very comfortable ... Do you need better signage on the buildings to identifies room locations?...
  • kristine
    kristine
    Apr 2023 1 contribution
    ...Rooms: In a kid & family focused hotel this big it impressed us how quiet it was in the hotel rooms. The standard suite was clean and comfortable... There is ample space for a family and two big TV’s (one in the master and one in the living room)...
  • D W
    D W
    Mar 2023 50 contributions
    ...The rooms are decently sized and there is a variety of food options on site; restaurant, pool side bar, and coffee shop...
  • Natasha N
    Natasha N
    Mar 2023 2 contributions
    ...Yes, it's old & needs repair in several places, yes knats galore in our room, piles of dirty laundry up against the balcony but the kicker for me was the absolute terrible service. We paid $400 a night & they couldn't even respond to our concern that our door wouldn't shut...
  • dshafs
    dshafs
    Feb 2023 454 contributions
    ...The room has a strange smell (mold) and the carpets have stains in more than a few places... There are scrapes and scratches across the desks and other furniture in the rooms...
  • MtnFlier
    MtnFlier
    Jan 2023 121 contributions
    ...I expected a Hilton but got a Days Inn. Actually at a Days Inn at least they clean your room every day and give you breakfast... Wouldn’t have been so bad if the weather had been better but spent a lot of time in the mildew smelling motel room... Quite often I think reviews are relative to what you are used to but in all honestly the hotel rooms need to be closed and renovated...
  • bgann31
    bgann31
    Jan 2023 1 contribution
    ...Poor paint repairs, bedding just didn’t feel clean, poor shower quality, not extra bedding for pull out, Wi-Fi did not work...
  • Montanagrl
    Montanagrl
    Jan 2023 94 contributions
    ...We stayed in 1307 in North Pointe... The room needs new carpet, there is years of paint buildup from years of maintenance...
  • S P
    S P
    Jan 2023 4 contributions
    This hotel needs a huge renovation! The rooms are run down and need desperate deep cleaning...
  • Cheryl F
    Cheryl F
    Dec 2022 2 contributions
    ...We were lied to about maid service not working on Fridays, but found a service worker to clean our room that day... Decor was browns, yellow and green and the entire suite needed painted... We were booked for 4 days from AAA (which we had conversations about) and would have left but because of New Years week end and the Fiesta Bowl, there was no other hotels to book...
  • gcha2022
    gcha2022
    Oct 2022 1 contribution
    ...Incorrect room was given despite notations for a handicap accessible room...
  • Cassie
    Cassie
    Sep 2022 21 contributions
    We stayed from 9/23-9/27 in an agave suite... Our room was clean, but smelled of cigarettes... It wasn’t unbearable and they upgraded us to a poolside suite so we didn’t change rooms...
  • Nicole M
    Nicole M
    Sep 2022 4 contributions
    This hotel is so ran down, dirty and disgusting...
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Value
Overpriced
Many travelers found the hotel to be overpriced, with complaints about hidden charges, expensive food and drinks, and additional fees for services like early check-in. Some felt the cost was not justified given the quality of the rooms and amenities.
  • mcgier
    mcgier
    Aug 2023 6 contributions
    ...And we paid extra to be in the part of the hotel because it had the most recent renovation...and it looked like that?! We were also very unhappy with how much the hotel charged for everything... In my opinion they're taking advantage of their customers... They're prices are the highest and that's ridiculous their part of the country... A Mai Tai was $17, a simple taco at the pool with a small corn tortilla and a little meat costs $5, coffee at their restaurant was $5, etc... I can afford it, but I don't like being taken advantage of by companies that overcharge... It was packed, it was around 118 degrees, and they didn't have enough umbrella's for shade, and they allowed people that weren't hotel guests staying at the resort to pay to come in to the pool area for the day; that's what caused the overcrowding... When we spent 30 minutes walking around trying to find some seats in the shade, we had to walk way out of our way in the hot heat because they closed off bridges... Among other things, we were very disappointed in the room, their high prices, the lack of umbrella's, and the over crowding from outside guests that we won't be back to this hotel, and I'm not sure if we'll be back to another Hilton at this point...
  • heretothere
    heretothere
    Aug 2023 21 contributions
    ...We wouldn’t stay here again until they update the hotel-there are so many nicer options in the area...
  • Kate B
    Kate B
    Jul 2023 10 contributions
    ...The rest of the room was decent, but when we called the front desk to ask to change our room, we were informed there were no other rooms to accommodate our size needs... We had dinner at the Hole in the Wall restaurant…there seemed to be a lot of staff with not many patrons, however service was slow and the food was mediocre... We wanted to give this resort the opportunity to redeem itself from the reviews but I just can’t recommend it as it is now... Families work too hard for their money to spend it here...
  • DOGatorman
    DOGatorman
    Jul 2023 1 contribution
    ...Front desk staff tried to pitch paid upgrade hard for another room, despite my gold membership and declining several times...
  • Bre L
    Bre L
    Jul 2023 1 contribution
    ...Not much for food after 9pm either, even close by the resort...
  • Egle R
    Egle R
    Jul 2023 2 contributions
    ...Way to go Hilton, on finding him!...
  • Divecozumel
    Divecozumel
    Jun 2023 183 contributions
    ...We arrived early, and the young man checking us in was pleasant and offered early checkin for $30... We rented a cabana at the pool on Saturday... For the price, I'd suggest an upgrade of furniture and better towels, not a deal breaker but it would be a better experience if things were a bit nicer... This is a great family resort still reasonably priced... Starbucks in the lobby is an added bonus...
  • ktucker95
    ktucker95
    Jun 2023 2 contributions
    ...It is a nice property, but definitely due for a refresh and update...
  • Bonnie K
    Bonnie K
    Apr 2023 9 contributions
    ...I will never stay here again and will hesitate at any Hilton because of this...
  • Natasha N
    Natasha N
    Mar 2023 2 contributions
    ...We paid $400 a night & they couldn't even respond to our concern that our door wouldn't shut... The front desk manager didn't even respond to our call for this...
  • dshafs
    dshafs
    Feb 2023 454 contributions
    I have been to this hotel 5 times in 20 years and it has never been updated... ALL of the furniture is tired as waiter after a double shift... The single biggest discrepancy is the price for the above... The prices charged are in no way aligned with the quality of the property... Maybe if the price were half then you could justify your third tier experience ...
  • sno0909
    sno0909
    Feb 2023 13 contributions
    This place is extremely long in the tooth... The TVs in the rooms are easily from 2010... For how much this place costs, I was very disappointed...
  • MtnFlier
    MtnFlier
    Jan 2023 121 contributions
    Super nice staff but I feel a little taken... $100+ for breakfast for the family at the on site restaurant... Quite often I think reviews are relative to what you are used to but in all honestly the hotel rooms need to be closed and renovated...
  • Reena R
    Reena R
    Jan 2023 1 contribution
    ...She hung up in my face when I asked her to give me a breakdown of the charges then when I would call back she would pick the phone up and hang it up. Worse Hilton hotel experience I have ever had!...
  • Montanagrl
    Montanagrl
    Jan 2023 94 contributions
    ...It’s low season so I felt it was a little expensive for the quality and time of year...
  • S P
    S P
    Jan 2023 4 contributions
    This hotel needs a huge renovation!... There are many much better choices in town...
  • Cheryl F
    Cheryl F
    Dec 2022 2 contributions
    Worse place we have ever stayed... I could go on but bottom line: don’t stay at this hotel... We were booked for 4 days from AAA (which we had conversations about) and would have left but because of New Years week end and the Fiesta Bowl, there was no other hotels to book...
  • gcha2022
    gcha2022
    Oct 2022 1 contribution
    ...Did not feel welcome at all.credit card was charged despite having a $30 food and beverage credit...
  • Cassie
    Cassie
    Sep 2022 21 contributions
    ...You can’t get a motel in this price point and expect a 6 star resort... We ate lunch and breakfast at hole in the wall and I don’t recommend it, it was okay but it’s expensive (as is all food in Arizona)...
  • Nicole M
    Nicole M
    Sep 2022 4 contributions
    ...We were there for a family staycation for two nights and had to go complain after barely making it through the first night and we left to another resort... We went to enjoy the so called water park and relax and it was non existent...
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Cleanliness
Meticulous
Travelers often found the hotel clean and well maintained, though some expressed concerns with cleanliness of specific areas or inconsistent housekeeping services.
  • Faith C
    Faith C
    Aug 2023 1 contribution
    ...The pools could be a bit cleaner but other than that we had a great relaxing time...
  • Bre L
    Bre L
    Jul 2023 1 contribution
    ...Cons- Sure, the rooms are outdated, but that didn't bother us as much as the lack of cleanliness... We had to request the room to be cleaned twice as the first request did not take care of the pee...
  • DOGatorman
    DOGatorman
    Jul 2023 1 contribution
    ...No cleaning service during our stay, except for 7:30 in the morning when they were trying to push us out as we were getting ready to leave (so they could turn down the room early), despite a check out time of 1100...
  • KDRT6
    KDRT6
    Jul 2023 4 contributions
    The hotel Phoenix felt like we were in a tropical destination - beautiful hotel with lovely gardens, fountains and big clean suites...
  • Kate B
    Kate B
    Jul 2023 10 contributions
    ...We decided to just keep our shoes on in the room...
  • Divecozumel
    Divecozumel
    Jun 2023 183 contributions
    ...The suite was clean, yes the furniture was nicked up but it didn't affect the comfort of the room. We asked for fresh towels and extra coffee daily, and the housekeepers were there within 15 minutes... Trash was picked up if we set it outside our door in the morning... We had a teenager sleeping in so we didn't want a full clean but it is available if you call guest services...
  • Waterguide
    Waterguide
    May 2023 67 contributions
    ...Rooms were appears to be updated they clean and bed was very comfortable ...
  • Bethany C
    Bethany C
    Apr 2023 1 contribution
    ...The hotel was clean and well maintained. The pools were in great shape, ALL HEATED...
  • kristine
    kristine
    Apr 2023 1 contribution
    ...The standard suite was clean and comfortable... Pools: Clean, well cared for and very functional...
  • Dawn L
    Dawn L
    Mar 2023 3 contributions
    ...The room was comfortable and clean and even though we were near the pool it was quiet...
  • Traci
    Traci
    Mar 2023 5 contributions
    This is a beautiful property with very good bones and is very clean...
  • Quest39293275073
    Quest39293275073
    Feb 2023 5 contributions
    ...I was relieved to find a spacious room that importantly was very clean. The furnishing are older and many of the public spaces, the pool, and the water park are in need of a remodel, but important to my wife and I is that we found it to be clean...
  • sno0909
    sno0909
    Feb 2023 13 contributions
    ...Shower tiles coming off the wall...
  • LoneRngr
    LoneRngr
    Feb 2023 20 contributions
    ...Odd layout in rooms too but it was clean overall and service was decent...
  • Montanagrl
    Montanagrl
    Jan 2023 94 contributions
    ...We kept going over to the main lobby to visit because it is set up better... The bed was comfy, the shower had the best water pressure I’ve ever experienced so that was a plus...
  • MtnFlier
    MtnFlier
    Jan 2023 121 contributions
    ...Actually at a Days Inn at least they clean your room every day and give you breakfast...
  • Cheryl F
    Cheryl F
    Dec 2022 2 contributions
    ...We were lied to about maid service not working on Fridays, but found a service worker to clean our room that day...
  • Sarah B
    Sarah B
    Dec 2022 1 contribution
    ...Room was clean and fresh, service was prompt and friendly. Gift shop has abundance of options and pools were outstandingly tidy...
  • AGirlfromKansas
    AGirlfromKansas
    Oct 2022 9 contributions
    ...The hotel is well taken care of, and has many opportunities and areas for colleagues to meet up. The rooms are very nice, and I wished we would have stayed a few extra days!...
  • clubas1
    clubas1
    Sep 2022 28 contributions
    ...Nice big room, very clean...
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Service
Inconsistent
Many travelers praised the hospitable and friendly service, particularly from restaurant servers. Few guests criticised the service as unresponsive and slow.
  • Nancy J
    Nancy J
    Aug 2023 1 contribution
    ...Kayla at the front desk was so very friendly and helpful when I called to check on our reservation prior to arrival. Patty at the front desk was also very friendly and helpful... She was awesome and was able to upgrade us to an amazing suite...
  • chad k
    chad k
    Aug 2023 1 contribution
    ...The air conditioning had an issue and that is rough during this time of year. The staff was amazing and made our stay epic... David Richardson had to be the most friendly knowledgeable hotel employee I have ever encountered in all my years of travel... His professionalism and authentic hospitable spirit is beyond superior... He helped us create memories that will last a life time...
  • Egle R
    Egle R
    Jul 2023 2 contributions
    ...Servers were all working very hard but one of them truly stood out. Though we were not even in his section, Manojlo Ilic saw we were ready to order and not only came over to help us, he did so with such a great attitude and made us feel special even though he had a million things to do... In a day and age when customer service is in decline, he reminded us of old times and stands above as an example for others... Way to go Hilton, on finding him!...
  • Kim D
    Kim D
    Jul 2023 1 contribution
    Patty was literally amazing, we did have some hiccups with the AC and she ensured things were taking care of expeditiously...
  • KDRT6
    KDRT6
    Jul 2023 4 contributions
    ...Our server David A was really great - helped with recommendations and was full of energy...
  • Bre L
    Bre L
    Jul 2023 1 contribution
    ...Shout out to Julia at Slim's for her kindness and attentiveness... We had to request the room to be cleaned twice as the first request did not take care of the pee...
  • Cory P
    Cory P
    Jun 2023 1 contribution
    The best part of my stay was the dinner service at the Hole In The Wall Restaurant. Specifically, Dave A. was masterful at serving our very large group who showed up without reservations... Dave commanded the room collecting our orders and had an extremely entertaining and sharp wit...
  • Divecozumel
    Divecozumel
    Jun 2023 183 contributions
    ...We arrived early, and the young man checking us in was pleasant and offered early checkin for $30. A bellman hopped on a golf cart and showed us to our room... Both young men were pleasant and very helpful... We asked for fresh towels and extra coffee daily, and the housekeepers were there within 15 minutes... Trash was picked up if we set it outside our door in the morning... We had a teenager sleeping in so we didn't want a full clean but it is available if you call guest services... We brought a couple of tubes but there were others available at the lazy river for free... Go early to get the cabana you want... Special shout out to George in Maintenance who picked me up in the parking lot when it was 103 and gave me a ride back to our building... I saw him multiple times over our stay giving rides and being helpful to other guest... Starbucks in the lobby is an added bonus... On site restaurant Hole in the Wall had great service and delicious brisket nachos...
  • 788alan
    788alan
    May 2023 1 contribution
    ...The water park is also run down and needs upgrades, but the employees were great and very helpful...
  • Stephanie M
    Stephanie M
    May 2023 2 contributions
    We have been coming to this hotel for years, my kids love it !... David Richardson is absolutely the best and so accommodating and helps me with my needy needs... Pool side service, kids can play safely and get a good tan...
  • kristine
    kristine
    Apr 2023 1 contribution
    ...We appreciated the fridge and free bottled water and coffee and my husband called the front desk three times to have them replenish our supplies and they delivered everything promptly... Parking: Free and convenient and every day we found a spot within 50 feet of our room... Pools: Clean, well cared for and very functional... The water park is well cared for and the customer service is impressive considering we were there during spring break and it was crazy busy...
  • Marion G
    Marion G
    Apr 2023 2 contributions
    ...We visited the restaurant called "Hole in the Wall" and our server David A. was fantastic. He was attentive, personable, and overall one of the best servers we have had... He made recommendations that were truthful, he thought of the little things to make our experience wonderful, and the food was fantastic (I had the salmon and my husband the ribs)...
  • Greg P
    Greg P
    Apr 2023 1 contribution
    I have stayed here many times over the years and have never had a bad experience... Of special note is David Richardson who always greets you with a smile and helps with everything from advice on hiking, events and great restaurants... Truly a gem of a place to stay...
  • Joe F
    Joe F
    Apr 2023 1 contribution
    ...I would highly recommend asking for him when you dine at the Hole In the Wall...
  • Adrienne D
    Adrienne D
    Mar 2023 1 contribution
    Victoria (Vicky), our server at the Hole in the Wall was phenomenal. She went above and beyond to make our girls happy... My youngest kept asking for bacon at dinner and while it wasn’t on the menu she had the chef cook her a piece of bacon...
  • Dawn L
    Dawn L
    Mar 2023 3 contributions
    I was hesitant from some of the reviews but all of the staff were fantastic, friendly, and helpful. We were shuttled to North Pointe and given recommendations for places to eat that were within walking distance... The room was comfortable and clean and even though we were near the pool it was quiet... We asked to have a microwave and less than 15 minutes later it was delivered...
  • Stacey G
    Stacey G
    Mar 2023 2 contributions
    We had a large group for dinner (with lots of kids) and David was so attentive and patient. He made the night; took kids multiple requests, parents orders with a smile a great attitude...
  • Steven B
    Steven B
    Mar 2023 1 contribution
    David was wonderful at the hole in the wall restaurant! He came to greet the table in a positive manner and let people know that they had “a full stock bar and a good time” that’s was a great introduction... Also, can handle several tables at a time very well... When we were there on a Sunday night he had over 10 tables and was doing great...
  • Sarah B
    Sarah B
    Dec 2022 1 contribution
    ...Room was clean and fresh, service was prompt and friendly... Everything we wanted to do in Phoenix and surrounding area as within 15-20 minutes, the the resort was in a quiet part of the city... Us, as parents, enjoyed all the conveniences and our kids loved the amenities...
  • Marc L
    Marc L
    Oct 2022 161 contributions
    First dinner after arriving at the Hilton Phoenix Resort at the Peak at the Hole in the Wall... Our server Kelly and the entire staff were so friendly the it was a very satisfying... They made you feeling really welcome... I took a BBQ combo of beef brisket and pulled pork and it was excellent and served generously...
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Amenities
Satisfactory
The amenities are appreciated for their variety and entertainment value, but guests frequently note that they require maintenance and updates.
  • mcgier
    mcgier
    Aug 2023 6 contributions
    In general the property looked nice, and the staff was very nice... We were also very unhappy with how much the hotel charged for everything... A Mai Tai was $17, a simple taco at the pool with a small corn tortilla and a little meat costs $5, coffee at their restaurant was $5, etc... Among other things, we were very disappointed in the room, their high prices, the lack of umbrella's, and the over crowding from outside guests that we won't be back to this hotel, and I'm not sure if we'll be back to another Hilton at this point...
  • Nancy J
    Nancy J
    Aug 2023 1 contribution
    ...Kayla at the front desk was so very friendly and helpful when I called to check on our reservation prior to arrival. Patty at the front desk was also very friendly and helpful... She was awesome and was able to upgrade us to an amazing suite...
  • DOGatorman
    DOGatorman
    Jul 2023 1 contribution
    ...Overall out stay was comfortable, but there was some noticeable issues that the resort could improve upon... Pools were large and lazy River was nice, but weren’t entirely clean... Front desk staff tried to pitch paid upgrade hard for another room, despite my gold membership and declining several times... Most of the advertised activities, bar, or dining facilities were on the opposite side of the resort, which was inconvenient... It did make for a nice stay and my kids really enjoyed the water park and the pools... They did put our number out coolers of water for people at the water park and was greeted by a staff member (in the opposite wing) with a bottle of water... Air conditioning was cold and kept us happy in the heat... The resort is in a nice location not more than 15 minute drive from anything in Phoenix...
  • KDRT6
    KDRT6
    Jul 2023 4 contributions
    The hotel Phoenix felt like we were in a tropical destination - beautiful hotel with lovely gardens, fountains and big clean suites. The water park was really nice too and my kids loved that... We had dinner at the Hole In The Wall and it was fantastic bbq!!!... Our server David A was really great - helped with recommendations and was full of energy...
  • Bre L
    Bre L
    Jul 2023 1 contribution
    Pros- The resort itself is in a good location and the grounds were beautiful!... I loved walking out each day to the blue skies, mountains, and palm trees... The River Ranch really made our trip as it was fun for the kids, myself, and my husband... We enjoyed the pool food and bar!...
  • Cory P
    Cory P
    Jun 2023 1 contribution
    ...Specifically, Dave A. was masterful at serving our very large group who showed up without reservations...
  • Divecozumel
    Divecozumel
    Jun 2023 183 contributions
    We stayed here for 3 nights last week for a graduation celebration... We arrived early, and the young man checking us in was pleasant and offered early checkin for $30... A bellman hopped on a golf cart and showed us to our room... Both young men were pleasant and very helpful... The suite was clean, yes the furniture was nicked up but it didn't affect the comfort of the room... We asked for fresh towels and extra coffee daily, and the housekeepers were there within 15 minutes... Trash was picked up if we set it outside our door in the morning... We rented a cabana at the pool on Saturday... We brought a couple of tubes but there were others available at the lazy river for free... There are a limited number so I'd suggest bringing your own... For the price, I'd suggest an upgrade of furniture and better towels, not a deal breaker but it would be a better experience if things were a bit nicer... Go early to get the cabana you want... I saw him multiple times over our stay giving rides and being helpful to other guest... This is a great family resort still reasonably priced... Starbucks in the lobby is an added bonus... On site restaurant Hole in the Wall had great service and delicious brisket nachos...
  • 788alan
    788alan
    May 2023 1 contribution
    ...The water park is also run down and needs upgrades, but the employees were great and very helpful. My suggestion is going to another hotel or water park...
  • kristine
    kristine
    Apr 2023 1 contribution
    ...The standard suite was clean and comfortable... There is ample space for a family and two big TV’s (one in the master and one in the living room)... One night we hung out in the living room and cuddled on the big sofa and watched a movie which we never do at hotels... We appreciated the fridge and free bottled water and coffee and my husband called the front desk three times to have them replenish our supplies and they delivered everything promptly... Parking: Free and convenient and every day we found a spot within 50 feet of our room... Pools: Clean, well cared for and very functional... No lifeguard or security on near the pools that we could see but that’s typically a good thing if you a responsible adult... However, There were at least 3 full sized pools that you can select on the grounds to find a quiet spot... Excellent mango margarita !The Hole in the Wall BBQ joint is near the water park and has a beautiful patio!... The water park is well cared for and the customer service is impressive considering we were there during spring break and it was crazy busy...
  • Marion G
    Marion G
    Apr 2023 2 contributions
    ...He made recommendations that were truthful, he thought of the little things to make our experience wonderful, and the food was fantastic (I had the salmon and my husband the ribs)...
  • Greg P
    Greg P
    Apr 2023 1 contribution
    ...Of special note is David Richardson who always greets you with a smile and helps with everything from advice on hiking, events and great restaurants. Truly a gem of a place to stay...
  • D W
    D W
    Mar 2023 50 contributions
    ...The pool are at (river ranch) is huge and we were able to spend multiple days in the lazy river and water slide... The rooms are decently sized and there is a variety of food options on site; restaurant, pool side bar, and coffee shop... There are also some great of site restaurants a little walk away (~1mile)... The hotel is in a great location in a quieter part of town with amazing Mountain views...
  • Dawn L
    Dawn L
    Mar 2023 3 contributions
    ...We were shuttled to North Pointe and given recommendations for places to eat that were within walking distance. The room was comfortable and clean and even though we were near the pool it was quiet... We asked to have a microwave and less than 15 minutes later it was delivered...
  • Steven B
    Steven B
    Mar 2023 1 contribution
    ...He came to greet the table in a positive manner and let people know that they had “a full stock bar and a good time” that’s was a great introduction. Also, can handle several tables at a time very well...
  • Quest39293275073
    Quest39293275073
    Feb 2023 5 contributions
    ...I was relieved to find a spacious room that importantly was very clean. The furnishing are older and many of the public spaces, the pool, and the water park are in need of a remodel, but important to my wife and I is that we found it to be clean...
  • Montanagrl
    Montanagrl
    Jan 2023 94 contributions
    This hotel is beautiful when you pull up and see the fountains and flowers but that’s about it... The lobby is huge but it would have been nice if it had seating similar to the main lobby... A couple tables for central group gathering, we utilized a few outside to play cards but it was a little chilly... We kept going over to the main lobby to visit because it is set up better... The bed was comfy, the shower had the best water pressure I’ve ever experienced so that was a plus...
  • bgann31
    bgann31
    Jan 2023 1 contribution
    ...Poor paint repairs, bedding just didn’t feel clean, poor shower quality, not extra bedding for pull out, Wi-Fi did not work...
  • Sarah B
    Sarah B
    Dec 2022 1 contribution
    ...Room was clean and fresh, service was prompt and friendly. Gift shop has abundance of options and pools were outstandingly tidy... Everything we wanted to do in Phoenix and surrounding area as within 15-20 minutes, the the resort was in a quiet part of the city... Us, as parents, enjoyed all the conveniences and our kids loved the amenities...
  • Cheryl F
    Cheryl F
    Dec 2022 2 contributions
    ...Towels were grayish and scratchy and old, bedding so so... Two positives….. most of staff were nice, accommodating and helpful...
  • Cassie
    Cassie
    Sep 2022 21 contributions
    We stayed from 9/23-9/27 in an agave suite... You can’t get a motel in this price point and expect a 6 star resort... The River Ranch (water park) is so much fun!... The slide was closed for maintenance so we didn’t get to try it but the lazy river is so much fun... We had nachos from the pool bar and they were delicious!... It wasn’t unbearable and they upgraded us to a poolside suite so we didn’t change rooms... The bed and pillows were great, the hide-a-bed wasn’t very comfy, I don’t recommend adults sleeping on it... I definitely recommend, the good far outweighs the bad...
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Jim O wrote a review Dec 6
Tucson, Arizona32 contributions
Tiny bedroom that just fit a king size bed, plus a living room area that we didn't use (too dark). Old flat screen tv. No movie channels that I could find. The carpet was worn and the whole place had kind of an 80's feel to it.
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: December 2023
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Malu H wrote a review Aug 2023
Charlotte, North Carolina2 contributions
Hotel's Favorite
Great check in experience (which was such a refreshing contrast to the crappy experience we had at the Biltmore Hilton). Mateo was polite, gave us relevant information & was personable. The coffee shop was just perfect with really good customer service. I’m room dining was efficient and good quality breakfast. I also use the gym across the building, it was clean and tons of workout options. Overall this has been the best Hilton in the Phoenix area in terms of service.
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Date of stay: August 2023Trip type: Traveled with family
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Response from Hilton Phoenix Resort at the Peak, Sales at Hilton Phoenix Resort at the Peak
Responded Aug 18, 2023
Thank you for taking the time to share your review of The Hilton Phoenix Resort at the Peak. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Kevin D wrote a review Dec 4
1 contribution
Avoid this place!!! Stay anywhere else!!!! Gross rooms, bad service, and no amenities. Can I give zero stars for a dumpy and dirty hotel with no customer service? Hilton has definitely gone downhill, and this property is run by people that couldn’t care any less. We checked in to find everything is closed for renovations. Nothing on the App tells you when booking that anything is closed; in fact, it says how there is a water park (nope, closed), restaurants (also closed), and a great bar (yup, closed!). The front desk was like, oh yeah, there should be something on the website. No, they don’t tell you everything is close until AFTER you check in. Hilton customer service took zero interest. We checked in to find bugs in the old grips and nasty room, everything is closed so we went out for dinner. We will move after staying the obligatory night, but are going over to the Marriott for the rest our trip; yeah, it’s that bad.
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Date of stay: December 2023Trip type: Traveled on business
Room Tip: Avoid coming to this Hilton.
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Dragana L wrote a review Nov 2023
1 contribution
Selma is a very pleasant and professional lady she made our stay experience amazing. She made sure that we had everything we need, She also told us where we could go in the evening. Resot is dated but nice.
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Date of stay: November 2023Trip type: Traveled with friends
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Stewart L wrote a review Nov 2023
1 contribution
David A at the bbq restaurant on property was the best. Really helped make sure my kids were well taken care of and was an attentive and funny sever. Made the stay. He’s a credit to the hotel. Thanks David! Front desk staff super helpful. Great stay.
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Date of stay: November 2023Trip type: Traveled with family
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Response from Hilton Phoenix Resort at the Peak, Sales at Hilton Phoenix Resort at the Peak
Responded 2 weeks ago
We are pleased to hear that you enjoyed your time here at The Hilton Phoenix Resort at the Peak, as well as our Hole in the Wall Restaurant. We look forward to welcoming you back.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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MCjune6 wrote a review Nov 2023
3 contributions
We ate at whole Im the wall and David A. was are server and wow! He was great and had a great sense of humor! We had great service and he gave us great food recommendations! Everything was so delicious! We will definitely be back!!! Thanks David!
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Date of stay: November 2023Trip type: Traveled with family
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Response from Hilton Phoenix Resort at the Peak, Sales at Hilton Phoenix Resort at the Peak
Responded 3 weeks ago
Thank you for taking the time to share your review of The Hilton Phoenix Resort at the Peak. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Philip M wrote a review Oct 2023
Flagstaff43 contributions
I've stayed here several times, solely because of the location: it's directly across the street from my daughter's apartment. As such, it's really convenient. The rooms are comfortable enough. My main complaint is the $35/night resort fee. The hotel is already pricey enough, and what the "resort fee" covers are things like the internet and the golf and so on. I'm only there for one night and so "golf" is not on my list, but I do use the internet. On both visits it was so bad that I had to switch to using the data plan from my phone.
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Date of stay: October 2023
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Trip type: Traveled solo
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Response from Hilton Phoenix Resort at the Peak, Sales at Hilton Phoenix Resort at the Peak
Responded 4 weeks ago
Thank you for taking the time to provide feedback regarding your stay at The Hilton Phoenix Resort at the Peak. We are sorry to see that we did not meet your expectations during your recent visit. We have shared your comments with our team and will be used in an improvement effort to ensure that our service standards are of the highest level every day.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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rsheldo1 wrote a review Oct 2023
Greenwich, New York1 contribution
Nice family resort. Dogs are allowed for an additional fee. Excellent service with any additional needs not already in the room. Water park and pools very nice and you can purchase day passes if not a guest of the resort.
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Review collected in partnership with RCI
Date of stay: October 2023
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Response from Hilton Phoenix Resort at the Peak, Sales at Hilton Phoenix Resort at the Peak
Responded Oct 30, 2023
Thank you for taking the time to share your review of The Hilton Phoenix Resort at the Peak. We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Skyways wrote a review Oct 2023
1 contribution
Location was very convenient, as this for was our 50th High School reunion. Room was very comfortable, and I loved the fact I could buy salads in the store AND it had a Starbucks with barista! But it's the front desk staff that stood out, especially Patty W. I was getting very frustrated, in the lobby, trying to get an Uber. I was already late to meet a friend and couldn't get a ride. That's when Patty stepped in and used her own Lyft account to get me a ride which arrived a minute later. (I of course paid her back). The fact she was clear-headed enough (I was a mess!) to do that speaks volumes about her commitment to customer service. This will now be my go-to hotel when I come to Phoenix, as I do on occasion for business. Thank you Patty and Hilton!
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Date of stay: October 2023
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Trip type: Traveled with friends
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Response from Hilton Phoenix Resort at the Peak, Sales at Hilton Phoenix Resort at the Peak
Responded Oct 30, 2023
Thank you for taking the time to share your review of The Hilton Phoenix Resort at the Peak. We have shared your comments with our team & will be used in an improvement effort to ensure that our service standards are of the highest level every day. We hope to see you again soon.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Eileen A wrote a review Oct 2023
Lake Forest Park23 contributions
So much deferred maintenance. It really looks like the owners want someone to buy them out. Pool area has so many tiles missing, bridges around the river are wearing away with the rebar showing. Rooms have small TV’s, very worn out carpet, needs major overhaul!
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Review collected in partnership with Hilton Hotels & Resorts
Date of stay: October 2023
Value
Rooms
Location
Cleanliness
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Response from Hilton Phoenix Resort at the Peak, Sales at Hilton Phoenix Resort at the Peak
Responded Oct 30, 2023
Thank you for taking the time to provide feedback regarding your stay at The Hilton Phoenix Resort at the Peak. We are sorry to see that we did not meet your expectations during your recent visit. We have shared your comments with our team and will be used in an improvement effort to ensure that our service standards are of the highest level every day.
Read more
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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PRICE RANGE
$184 - $304 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
pointe hilton squaw peak hotel phoenix, hilton hotel phoenix, pointe hilton squaw peak resort, hilton phoenix, squaw peak resort, phoenix hilton
FORMERLY KNOWN AS
Pointe Hilton Squaw Peak Resort
LOCATION
United StatesArizonaCentral ArizonaPhoenixCamelback East
NUMBER OF ROOMS
432
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HILTON PHOENIX RESORT AT THE PEAK $148 ($̶2̶4̶1̶) - Updated 2023 Prices & Reviews - AZ

Frequently Asked Questions about Hilton Phoenix Resort at the Peak
Which popular attractions are close to Hilton Phoenix Resort at the Peak?
Nearby attractions include Funkatronic Rex (0.6 miles), Eparchy Of Phoenix (0.6 miles), and 1227 Taproom (0.7 miles).
What are some of the property amenities at Hilton Phoenix Resort at the Peak?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at Hilton Phoenix Resort at the Peak?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Hilton Phoenix Resort at the Peak?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at Hilton Phoenix Resort at the Peak?
Yes, free parking is available to guests.
What are some restaurants close to Hilton Phoenix Resort at the Peak?
Conveniently located restaurants include Aunt Chiladas Squaw Peak, Tutti Santi Ristorante by Nina, and Babbo Italian Eatery.
Are there opportunities to exercise at Hilton Phoenix Resort at the Peak?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at Hilton Phoenix Resort at the Peak?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Hilton Phoenix Resort at the Peak?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Hilton Phoenix Resort at the Peak offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at Hilton Phoenix Resort at the Peak?
The staff speaks multiple languages, including English and Spanish.