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Sheraton Crescent Hotel

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Sheraton Crescent Hotel
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599 Reviews from our TripAdvisor Community

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Showing 591: English reviews
Antioch, Illinois
Level Contributor
70 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
3 of 5 stars Reviewed August 12, 2013

Reading some of the other reviews it sounds like my room hadn't been renovated yet. It was clean - quiet - and I will say big. Lots of space in the room. The price is right and it is convenient (at least it was for me). It was a bit tired - carpet, drapes, bathroom could use updating. It wasn't... More 

Helpful?
Thank indycoltsfan
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Indycoltsfan We appreciate your sincere comments regarding the tired guest rooms and rating. We are happy to say that we are in the process updating all 342 guest rooms and will be complete by end of October. We are thrilled to hear that our staff was very nice. We look forward having you back when your travels bring you back... More 

1 review
4 of 5 stars Reviewed August 11, 2013

I really liked my stay here, the renovations will be really great when they complete. Young girl at the convenience store was so helpful and nice. I think her name was Merrissa. Rooms were comfortable and food was ok. If you have a car, I would suggest going out to one of the great restaurants phx can provide.

Helpful?
Thank debbieagogo
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Debbieagogo Thanks for your comments and taking time writing us. We agree with you, the rooms will be great once completed by end of October. We hope you’ll be back to see the new and exciting changes. We’ll be sure to share your positive comment about Merrissa our barista. Thanks again, Frank Casarez General Manager More 

New York City, New York
1 review
5 of 5 stars Reviewed August 7, 2013

How do I rate a hotel? As a long time SPG Platinum member, this hotel treats me just as well or better than other properties where senior management are friends of mine. The price point of the room rate is typically competitive or as cheap(er) as any other Starwood or Hilton property in Phoenix. Staff is friendly & accommodating; breakfast/restaurant... More 

Helpful?
Thank russhb
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Russhb, We sincerely appreciate your kind words regarding the Crescent Hotel being your choose of hotels while staying Phoenix it says a lot about the property and staff. We are happy that all facets of the property meets your standards and that Tami and Garrett are mentioned in your comments. Both Tami and Garrett are excellent associates and we’re glad... More 

Level Contributor
83 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
1 of 5 stars Reviewed August 7, 2013

We live in Gilbert and decided to purchase a Deal Chicken to have a staycation with another couple. Right from the start the appearance and lack of professionalism from the employees had us doubting that this was a good idea. Check in time is 3pm. We were informed by Heather Kent that since they were really busy there was a... More 

Helpful?
5 Thank cmlhigley
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Cmlhigley, Thanks for staying with us on the Deal Chicken promotion. Please accept my sincere apologies what appears to be an unpleasant experience. If you would be so kind, please give me a call to discuss your stay. Thank you, Frank Casarez General Manager More 

Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed July 31, 2013 via mobile

I stay at the Sheraton Crescent regularly, but hadn't been here in a couple of weeks. Imagine my surprise at the beautiful renovations underway when I checked into my room tonight...gorgeous! I can't wait to see the fully finished renovation in a few weeks! Many thanks to Tammi, Steve, Brett and all the Sheraton staff for their continuous improvement efforts!

Helpful?
Thank townjcvt
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Townjcvt, We appreciate your patronage of the Sheraton Crescent Hotel. Indeed, we are extremely excited of the renovations currently underway. The rooms will be gorgeous once completely finished and a product that you’ll thoroughly enjoy. On your next visit, please stop by so that I can personally meet you and provide updates on the remainder of our renovations. See you... More 

Tucson, Arizona, United States
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
3 of 5 stars Reviewed July 27, 2013

My family were looking for a one night stay in phoenix while visiting my son, whom I hadnt seen in a year. We saw the water slide and olympic sized pool and made our reservation. Upon arrival, we checked in, was given no info about how to get to our room, where to park etc...just "ok, here is your key,... More 

Helpful?
Thank Gilbert M
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Gilbert M, Thanks for taking time letting us know of your experience and selecting the Sheraton Crescent Hotel for your hotel accommodations. Please accept our sincere apologies for the incident that caused the closure of the pool. We were unfortunately forced to close due to health reasons to all hotel guests. We are truly sorry this took place during your... More 

Richmond, CA
2 reviews
5 of 5 stars Reviewed July 19, 2013

Although it was the hottest place on the planet this hotel and staff was the perfect place to bring your family. Accommodations were clean and convenient. I can't say enough about the staff. Whatever we needed they were happy to quickly provide. It was our church's District Convention and every thing was perfect for the event. I hope we have... More 

Helpful?
Thank totempole7
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Totepole7, It’s always good to hear from our guests, thanks for taking time letting us know about your experience. Agree it’s very hot this time of year but cool inside of the building. We are happy that our staff and property meet your expectations and do hope that the convention comes back next year! Thanks gain, Frank Casarez General Manager More 

Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed July 14, 2013

My wife and I were looking for a place to stay for our 6th anniversary. We selected this place as it was close to home and my wife was stoked about the giant waterslide. The waterslide did not dissapoint. I think we went down it about 40 times. Thanks to Duane (a guy who seemed to do everything around the... More 

Helpful?
Thank AZSteveR
Frank C, Manager at Sheraton Crescent Hotel, responded to this review

AZSteveR, Thank you for your complimentary comments of the property and mentioning Duane’s and Greg names in your experience. We congratulate you on your 6th anniversary to you and your wife and a thank you for allowing the Sheraton Crescent Hotel being an important part of your stay. Our Executive Chef takes great pride on the quality of his food,... More 

Hatboro, Pennsylvania, United States
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 4, 2013

I was placed here on a business trip by my trip planners and I was excessively impressed. The staff was very polite and helpful. The food and bar was good. The bathroom was very nice, including a marble shower. My main requirement for a good room is a good bed. The bed was clearly very clean and very comfortable. The... More 

Helpful?
Thank Brian C
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Brian C, We are grateful you taking time to share your experience at the Sheraton Crescent Hotel. We thank your trip planners for allowing us to have you as our guests. We’ll be sure to share your kind comments to our staff in meeting your expectations. We are in the process of renovating our guest rooms which will allow us... More 

san jose
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed June 24, 2013

The Sheraton Crescent is a large hotel, the lobby looks fantastic, the pool/jacuzzi were great, the banquet food was probably the best I've had, and the restaurant is spacious. However the people at the front desk need to work on their customer service. Upon checkin, I asked for a late check out and was offered a 4pm check out if... More 

Helpful?
2 Thank bluebear27
Frank C, General Manager at Sheraton Crescent Hotel, responded to this review

Dear, bluebear27 We appreciate you taking time letting us know of your experience at the Sheraton Crescent Hotel. Please accept my sincerely apology for the treatment you received by our front desk personnel. If you would be so kind to give me a call, I would like to discuss this matter directly with you. Thank you, Frank Casarez General Manager More 

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
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About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton Crescent Hotel

Address: 2620 W Dunlap Ave, Phoenix, AZ 85021-2710
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: $72 - $192 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix
Hotel Style:
#47 Family Hotel in Phoenix
#55 Business Hotel in Phoenix
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