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Sheraton Crescent Hotel

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Sheraton Crescent Hotel
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594 Reviews from our TripAdvisor Community

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Showing 586: English reviews
Kenilworth, New Jersey
Level Contributor
31 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This hotel meets the mark of the qualities you anticipate from the Sheraton brand. The hotel was immaculate, the bed was comfortable and the room was spacious including a comfortable love seat. Fast Wi-Fi and front desk staff was pleasant. The hotel could use updated decor and the valet parking person did not show up after 10 minutes.

Helpful?
Thank NJSunshine48
Phoenix, Arizona
Level Contributor
105 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

Stayed here for a week recently. First impressions were not good, no help or even a trolley available for the luggage, no room service menu in the room, and the telephone on the desk would not call either Room Service or Guest Services. The latter two matters were fixed reasonably quickly. Being Platinum with Starwood I had been upgraded to... More 

Helpful?
Thank BoganInParasite
Scottsdale, AZ
Level Contributor
54 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
4 of 5 stars Reviewed 1 week ago

It was 110 in Phoenix going into the July 4th week-end. The LAST thing I wanted was a hotel with a/c that would break down and/OR a nasty green swimming pool. The Sheraton Crescent did NOT disappoint. One thing you hope with this brand name is consistency. AHHHH, the air con was PERFECT! The room was spotless and everything in... More 

Helpful?
Thank Krat64
Westborough, Massachusetts
1 review
2 of 5 stars Reviewed 1 week ago

It's a crumbling dinosaur of what used to be a very nice hotel. I didn't mind the old room so much. I didn't mind the broken ice machine so much either, but over my 5 day stay, I tired of traveling to other floors to hopefully get ice... or not. I did mind the very low standard represented from the... More 

Helpful?
Thank Tom G
Nebraska
Level Contributor
56 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 stars Reviewed 2 weeks ago

I've been eating here once a year for 18 years. It's always been on the slow side. But this time it took over an hour to get food when we were the only party in the dining room. We were told there were two room service orders, but this hardly explains it. Although it is summer, the presence of the... More 

Helpful?
Thank TJR310
Saint Paul, Minnesota
Level Contributor
183 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

I stayed briefly as it arrived late and left early. I had a very nice room but this hotel is showing its age and needs to be updated. Beds were especially uncomfortable. Bathroom had a pedestal sink which made it impossible to put any toiletries down. Nice lobby but not sure of other services. Good rates.

Helpful?
Thank Bob A
Albuquerque, New Mexico
Level Contributor
43 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 stars Reviewed 4 weeks ago

We got to the hotel 5 hours before check in and were pleasantly surprised that the gal at the front desk found us a room on the 2nd floor. Our view was a very large tree and I was perfectly happy with that because it was 120 degrees out and welcomed the shade! Room was nice, bathroom was nice and... More 

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Thank Poodml
El Paso, Texas
Level Contributor
52 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

I had a work event in Phoenix & had to book the hotel through the approved vendors list. For $79/night, it was a clean, comfortable room. The lobby area was very appealing & it was in a good location. The issue we had was the water slide was right out our window, so instead of sleeping in on Saturday morning,... More 

Helpful?
Thank kdmc0408
San Juan Cosala, Mexico
Level Contributor
200 reviews
79 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 stars Reviewed June 24, 2016

A very attractive weekend rate of $70 enticed me to the Crescent and I'm glad I took the bait. The Arizona-nice attitude of the staff was immediately apparent and I was quickly ushered up to my spacious, tastefully-appointed 8th-floor jr. suite, which afforded a great vista of the pools and surrounding mountains. A spiral staircase leads down to the club... More 

Helpful?
Thank Musqat
Buckeye, Arizona
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed June 23, 2016

I took my three youngest grandchildren to the Crescent for a stay-cation. The room was lovely, the restaurant was reasonably priced, and there were two pools and one water slide pool. The kids had a blast! A plus is that check-out is at noon, not 11:00, so there is time for additional swimming in the morning. The staff was courteous... More 

Helpful?
Thank love_traveling_53
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Restaurant
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Room Service
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Shuttle Bus Service
  • Room Service
  • Business Center with Internet Access
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton Crescent Hotel

Address: 2620 W Dunlap Ave, Phoenix, AZ 85021-2710
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: $82 - $191 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix
Hotel Style:
#47 Family Hotel in Phoenix
#55 Business Hotel in Phoenix
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