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Sheraton Crescent Hotel

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Sheraton Crescent Hotel
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607 Reviews from our TripAdvisor Community

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Showing 599: English reviews
Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Our team was assigned to this hotel and some of the negative tripadvisor reviews had me worried. But almost every warning was wrong. Not only was the hotel beautiful, but we will go back again when we visit GCU. I took a flashlight to check the mattresses. They were scrubbed clean and no signs of bugs. The Wi-Fi was free:... More 

Helpful?
1 Thank 2MarineMom
SanDiego
Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 stars Reviewed 6 days ago NEW

My son and I stayed at the Sheraton for 3 nights. We arrived on Thursday and checked out Sunday as we were attending a PG baseball tourney in Good Year. We checked in around 6 PM it was at this point that we were met with an indifferent staff that could only tell us what they " could not do... More 

Helpful?
Thank mjax
Castle Rock, Colorado, United States
Level Contributor
163 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
3 of 5 stars Reviewed 1 week ago NEW

The hotel and restaurant staff were great! I felt this property was somewhat outdated. The rooms were large, but a bit shabby and smelled rather musty. I think a major overhaul would help. I would not choose to stay here again.

Helpful?
Thank Anne G
Virginia
Level Contributor
3 reviews
1 of 5 stars Reviewed 1 week ago

This place has a serious bed bug issue. I thought I was the only one who encountered it when I stayed in late July, (and hotel staff also mentioned that it has never happened before), but there have been over 16 occasions of bed bug inspections just in June and July!! 7 of the inspections came out positive with bed... More 

Helpful?
Thank estherkim2470
Ottawa, Canada
Level Contributor
101 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
4 of 5 stars Reviewed 2 weeks ago

Hotel itself is very nice... typical Sheraton rooms, most with a balcony and all the usual amenities. Large grounds and multiple pools and places to hang out. Only issue is the neighbourhood... not dangerous per se, but I didn't feel comfortable walking around after dark. Usually I like to get out and about and don't mind walking a km or... More 

Helpful?
Thank TravelinMan314
2 reviews
4 of 5 stars Reviewed 2 weeks ago via mobile

Booked through a 3rd party for a great rate. Orlando (I believe was his name) was great at checking me in and quick gave great directions to get to my room. The room was clean with a great view of the pool. Bed was nice but hard and the water took extremely long on draining. Overall it was a great... More 

Helpful?
Thank Lillie W
Queen Creek, Arizona
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 weeks ago

I scheduled a last-minute, one-night stay for my wife and teenagers at the Sheraton Crescent because they offered a super low AAA rate, with free breakfast. I was a bit apprehensive because it sounded too good to be true. For the most part, everything was much better than I expected! I am very glad we did it. PROS: Our room... More 

Helpful?
Thank Jeremy B
Herndon, VA
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 3 weeks ago via mobile

PSA. This hotel has a serious history with bed bugs that has been documented. There have been multiple and unique reviews to confirm this situation. Management will do as little as they can to assist you. If you need proof, feel free to ask. Even if you have stayed there for months at a time on corporate travel. If they... More 

Helpful?
2 Thank WandererFromDC
Yuma, Arizona
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed August 14, 2016 via mobile

Loved staying here, while the hotel is older the building is still in grat shape. The lobby is beautiful and so is the pool area, there is a Starbucks inside the hotel, so that is a plus for us. We had a king suite, very nice for the price, big and roomy with a balcony, clean comfortable bed and nice... More 

Helpful?
1 Thank Aster G
Calgary, Canada
Level Contributor
28 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed August 14, 2016 via mobile

My mother and I stayed here recently after she was recovering from surgery. The staff throughout the hotel were so helpful and professional. The club level lounge has a great happy hour offering of snacks and food. It is also a great lounge to work in during the daytime. The restaurant has wonderful food - they must have a great... More 

Helpful?
Thank sunnydreamscanada
Questions? Get answers from hotel staff and past guests. Ask a question

131 photos of this hotel

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Amenities

Highlights
  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton Crescent Hotel

Address: 2620 W Dunlap Ave, Phoenix, AZ 85021-2710
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: $110 - $209 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix
Hotel Style:
#47 Family Hotel in Phoenix
#55 Business Hotel in Phoenix
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