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Sheraton Crescent Hotel

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Sheraton Crescent Hotel
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612 Reviews from our TripAdvisor Community

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Showing 604: English reviews
Bengaluru (Bangalore), India
Level Contributor
37 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 4 days ago NEW via mobile

Stay was good except that the front office took 45 minutes to check in me that too at 11pm with a long queue. Both system and the person possibly had difficulty to get us the room key I suppose. Place is good, clean, close to down town; breakfast was OK in terms of varieties. Best for large meetings, conference, partying... More 

Thank Selvaraj V
Hyattsville, Maryland, United States
Level Contributor
72 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 1 week ago NEW

staff were very attentive. room nice and clean change every day i stayed there for 5 days... working. food excellent I've the opportunity to try the loco moco for breakfast a Hawaiian dish chef specialty very good. it was a pleasure to be there. i'll come back 100%

Thank Nolberto B
1 review
5 of 5 bubbles Reviewed 1 week ago via mobile

The staff went above and beyond. Our 2-year-old son got food poisoning and the staff was very attentive to our needs. They came in and changed sheets for us late at night even though we tried to do it ourselves, but they insisted on doing it. They then brought Sprite and medicine to our room at no charge in hopes... More 

Thank Katie W
Saint Anthony, Idaho
Level Contributor
8 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

This hotel is charming, excellent food, the beds are AMAZING, and incredibly friendly staff. I did not get a chance to go swimming but there is a big pool and slide outside. Great places to eat around the hotel as well! I stay here once a year and it is one of my favorite hotels to stay at. It also... More 

Thank Idahogirl11
Phoenix, Arizona
2 reviews
5 of 5 bubbles Reviewed 2 weeks ago

Stayed here for 1 night. I would stay here again. The staff was friendly and the room was nice and clean. Nice bedding and large bathroom. We had a very nice balcony and this location is close to freeway.

Thank juliegoodwin123
Level Contributor
133 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
3 of 5 bubbles Reviewed 3 weeks ago via mobile

It's just ok, no surprises good or bad, comfortable and clean enough, needs an update, but I think a good value for the price. The pool is fun and make sure you get the breakfast buffet included in the price of the room. We didn't have it included so paid each $12, and enjoyed it. The restaurant staff was wonderful,... More 

Thank Bingitt
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for sharing your experience with us on trip advisor. I would love the opportunity to talk to you to see how we could have made your guest experience with us better. I'm happy to hear that you enjoyed the breakfast in our restauant as well as our associates. If you would like to talk and give me feed... More 

Level Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed 5 weeks ago

Our team was assigned to this hotel and some of the negative tripadvisor reviews had me worried. But almost every warning was wrong. Not only was the hotel beautiful, but we will go back again when we visit GCU. I took a flashlight to check the mattresses. They were scrubbed clean and no signs of bugs. The Wi-Fi was free:... More 

2 Thank 2MarineMom
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you so much for taking the time to write a review on Trip Advisor. We value your feedback and so happy to hear that you had a wonderful experience with us. We look forward to the next time you will be visiting GCU and staying with us at the Sheraton Crescent. More 

Level Contributor
13 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
2 of 5 bubbles Reviewed September 19, 2016

My son and I stayed at the Sheraton for 3 nights. We arrived on Thursday and checked out Sunday as we were attending a PG baseball tourney in Good Year. We checked in around 6 PM it was at this point that we were met with an indifferent staff that could only tell us what they " could not do... More 

Thank mjax
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for taking time to write in on Trip Advisor. Perfect Game has been a great client of ours for many years and have a great appreciation for the teams that have chosen to stay with us. I am sorry to hear that your experience was less than exceptional with us. If you would like to give us another... More 

Castle Rock, Colorado, United States
Level Contributor
185 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
3 of 5 bubbles Reviewed September 18, 2016

The hotel and restaurant staff were great! I felt this property was somewhat outdated. The rooms were large, but a bit shabby and smelled rather musty. I think a major overhaul would help. I would not choose to stay here again.

Thank Anne G
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for providing us with feedback on your stay. We completed our guestroom full renovation in 2015 and we continue to do renovations on our property every year to enhance our guest experience. It's feedback such as yours that helps us get better. We do hope that you will consider us again in the future. More 

Ottawa, Canada
Level Contributor
111 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
4 of 5 bubbles Reviewed September 11, 2016

Hotel itself is very nice... typical Sheraton rooms, most with a balcony and all the usual amenities. Large grounds and multiple pools and places to hang out. Only issue is the neighbourhood... not dangerous per se, but I didn't feel comfortable walking around after dark. Usually I like to get out and about and don't mind walking a km or... More 

Thank TravelinMan314
Lorileesc, Director of Sales at Sheraton Crescent Hotel, responded to this review

Thank you for taking the time to write in to Trip Advisor. We appreciate your feedback and happy to hear you were able to enjoy our restaurant. Additionally, we do offer shuttle service complimentary within a five mile radius if you would like to experience a difference restaurant or shopping. We look forward to having you back with us the... More 

Questions? Get answers from hotel staff and past guests. Ask a question

140 photos of this hotel

Traveler photos: See what travelers like you saw

All Traveler Photos (125)
View from Room (8)
Hotel & Grounds (28)
Room/Suite (15)
Bathroom (7)
Pool/Beach Area (11)
Dining (6)
Business Center/Function Rooms (1)
Other (49)

Management photos: Courtesy of the property manager

All Management Photos (15)
Hotel & Grounds (2)
View from Room (1)
Room/Suite (4)
Dining (1)
Pool/Beach Area (1)
Other (6)
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Questions? Get answers from hotel staff and past guests. Ask a question


  • Pool
  • Restaurant
  • Room Service
  • Free Parking
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
  • Fitness Center with Gym / Workout Room
GreenPartner Learn More
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Hot Tub
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Business Center with Internet Access
  • Room Service
  • Free Parking
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Children Activities (Kid / Family Friendly)
  • Shuttle Bus Service
  • Laundry Service
Official Description (provided by the hotel)
Sheraton Crescent Hotel is near U of Phoenix and downtown Phoenix, Glendale, and Scottsdale, AZ. Our hotel's pool has a 165 ft waterslide, and our 20 meeting spaces include an 8,000 sq ft ballroom. ... more   less 

Additional Information about Sheraton Crescent Hotel

Address: 2620 W Dunlap Ave, Phoenix, AZ 85021-2710
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: $121 - $219 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Sheraton Crescent Hotel 3.5*
Number of rooms: 342
Reservation Options:
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Also Known As:
Phoenix Sheraton
Sheraton Phoenix
Hotel Style:
#47 Family Hotel in Phoenix
#54 Business Hotel in Phoenix
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