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Hilton Phoenix Suites

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#27 of 177 Hotels in Phoenix
Certificate of Excellence
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619 Reviews from our TripAdvisor Community

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Showing 600: English reviews
phoenix, United States
1 review
1 of 5 stars Reviewed July 9, 2016

Terrible customer service - front desk staff was not very helpful and unkind to my request for different payment use of credit cards. Had to pay cash for incidentals which I had to get from ATM across the street at Bank. I was not treated as n HHonors member or greeted as such. A very terrible experience. I have never... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Emory W
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review

Hello Emory, I'm sorry that our policy of obtaining a method of payment in advance of your stay caused you inconvenience. Your satisfaction is important to us and I wish your experience would have been different. I know you dealt with a few individuals on my staff and we have reviewed your circumstances. Please know that our intent was never... More 

Las Cruces, United States
1 review
5 of 5 stars Reviewed July 9, 2016

Great Hilton Property. Try the onsite restaurant, it is to die for. Also, the rooms and property was clean, staff was friendly and the place was beautiful ! Minor room repairs needed like sliding glass door being off the tracks, nothing maintenance couldn't fix quick.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Jeff W
Apache Junction, Arizona
1 review
4 of 5 stars Reviewed July 8, 2016

Excellent customer service, suites are spacious and clean..very good value.. Food was delicious and well priced.. Bar manager excels at customer service and makes everyone feel welcome. Will highly recommend this hotel. Only disappointment is the shuttle service has been discontinued.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank michellecU3444GJ
Baton Rouge, Louisiana
Level Contributor
22 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed July 7, 2016

This was the most pleasurable hotel experience ever! The staff were fantastic, the accommodations were excellent, and the amenities were top notch! I would recommend this hotel to anyone, with or without family members.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Sam B
Dallas, Texas
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed July 7, 2016

The hotel is beautiful, the staff is beyond amazing!!!! Every employee we encountered was so happy to help with anything we needed. We got there at 7 am and we got an early checkin, that never happens anywhere. The front desk employees were awesome, they gave us excellent restaurant recommendations, sightseeing etc. etc. I did not get to meet management... More 

Helpful?
Thank TomandNae
Newcastle, Australia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed July 6, 2016

We stayed here after travelling for 6 hrs after landing in LA. Front desk was excellent, he organised breakfast for us as we hadn't planned it before. Room was excellent, spacious, bed was excellent. Internet quality and connection was great. Breakfast was adequate. Definitely recommend for any traveller.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank J7441BKpatrickl
Wichita, United States
1 review
5 of 5 stars Reviewed July 6, 2016

I experienced a welcoming and friendly staff. Room was immaculate and spacious. I would recommend the stay to everyone. The parking was right of the Hotel easy access. All our needs were accommodated in a timely manner.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Francine F
California
Level Contributor
30 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
2 of 5 stars Reviewed July 3, 2016

I didn't get to choose where I stayed but I would think this would be at least a 4 star and it wasn't, It's more like a 2 star for 4 star pricing. The food at the restaurant was terrible, the rooms smelled terrible. The pool area and workout rooms are a total joke. Would not recommend this place nor... More 

Helpful?
Thank twhan
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review

Thank you for staying with us and taking the time to leave a review. I'm sorry the hotel and some of our services did not meet your expectation. I truly wish your experience would have been different. Please feel free to contact me in advance our your next stay, I know if given the opportunity, we can change the opinions... More 

Arlington, Texas
1 review
5 of 5 stars Reviewed July 2, 2016

The staff was friendly and always helpful. The room was great and I especially liked the bedding (super soft sheet) and I loved the pillows. The internet worked great and I just had the complimentary one. My only minor complaint would be I would have like some more tv channels. Will definitely stay her again.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank jacquelinemJ9503GG
Littleton, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 stars Reviewed June 30, 2016

There was mold on the climate control. I had issues breathing after the first night. Other rooms had the same issue. I took a picture it was so bad to submit to Hilton corporate. I will never stay in this hotel again.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank 711marcll
JayAnderkinGM, General Manager at Hilton Phoenix Suites, responded to this review

Dear 711marcll, Thank you for your feedback of your stay with us. I understand that you were not satisfied with the cleanliness of your guest room, and I am deeply disappointed by that. I sincerely apologize for this. I assure you that we will make this right as we ensure the comfort and satisfaction for our guests. Thank you again,... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Restaurant
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free High Speed Internet ( WiFi )
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about Hilton Phoenix Suites

Address: 10 E Thomas Rd, Phoenix, AZ 85012-3114
Location: United States > Arizona > Central Arizona > Phoenix > Encanto
Price Range: $98 - $300 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Hilton Phoenix Suites 3.5*
Number of rooms: 226
Reservation Options:
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Also Known As:
Hilton Suites Phoenix Hotel Phoenix
Hilton Phoenix
Hilton Hotel Phoenix
Phoenix Hilton
Hotel Style:
#20 Family Hotel in Phoenix
#25 Business Hotel in Phoenix
#32 Romantic Hotel in Phoenix
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