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La Quinta Inn Phoenix Thomas Road

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La Quinta Inn Phoenix Thomas Road
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250 Reviews from our TripAdvisor Community

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Showing 240: English reviews
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Vancouver, Washington
Reviewed 2 weeks ago via mobile

Stayed here for a dog show. It was close to the fairgrounds & had good area for walking the dogs. The front desk moved me to a lower floor when a room became available. I should have asked about an elevator, which this hotel does not have. There was also an issue with the key card lock, which the young...

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Helpful?
Thank Linda M
Reviewed 2 weeks ago

This hotel was clean and the staff was very friendly. We arrived late, so we didn't participate in breakfast, but I'm sure is was as good as all the other La Quinta hotels we've stayed at. We will stay here again.

Review collected in partnership with La Quinta
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Helpful?
Thank J6459TIrichardd
Scottsdale, Arizona
Reviewed 2 weeks ago

I've stayed at several La Quinta in the past. This one is less than comfortable. Right in front of a busy freeway very noisy. Hotel is old. Rooms are are old, shower heads for pygmies. No fresh baked cookies as other La Quintas I've stayed at. Room smelled of cigarettes. Better budget hotels in the area available.

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Helpful?
Thank MPF-Scottsdale
LQ0704GM, General Manager at La Quinta Inn Phoenix Thomas Road, responded to this review

Dear MPF-Scottsdale, Thank you kindly for your feedback. I have discussed your comments with my team, and we truly regret that your room did not live up to expectations. Your comments are helpful and we will improve. Sincerely, Liz A. General Manager

United States
Reviewed 3 weeks ago

An older hotel in an older area of Phoenix but the hotel is in very good condition. We were comfortable and felt safe. The staff was very accommodating with our special request. I cannot comment on breakfast as we had to leave for our event early in the morning. It is always a bonus to have a refrigerator and microwave...

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Helpful?
Thank suzanneh772
Winnipeg
Reviewed 3 weeks ago

The staff was nice at the front desk, but the room smelled like smoke or mould and the room appeared dirty. It is a motel like location that backs onto a fire station and the front is on the freeway. We spent one night here and would not stay again. The bed was clean and comfortable, but the bathroom was...

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Helpful?
Thank Chantale M
LQ0704GM, General Manager at La Quinta Inn Phoenix Thomas Road, responded to this review

Dear Chantale M, Thank you for your review. I am happy to hear that my staff is nice and the bed was clean and comfortable but regret that your room did not live up to expectations. Your comments are helpful, and I will follow up with my maintenance supervisor and head housekeeper to correct all issues. I’m sorry we fell...

Santa Ana, United States
Reviewed 3 weeks ago

If you are looking for a non-smoking room be sure to insist when booking. I asked but when booking but still got a smoking room. It was yuking smelling room. The room was otherwise comfortable. It is close to the freeway so there will be noise which didn't bother me.

Review collected in partnership with La Quinta
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Thank Don O
Washington DC, District of Columbia
Reviewed 4 weeks ago

The receptionist and other staff were friendly. This is an older style property but clean, comfortable and quiet and just what was needed for road trip accommodations. We had a first-floor room with outside entrance and could park just steps from the room which made it especially easy for my elderly mother and the dog.

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Thank Kellycomm
Fort Collins, Colorado, USA
Reviewed January 17, 2017

The staff could not be more accommodating. The first room they assigned had a bad odor but they reassigned us to another. This hotel is old and needs upgrading, the rooms need to be painted, the heating/cooling systems need to be upgraded, and the bathrooms are in dire need of upgrading, the fixtures are old and the toilets really need...

Review collected in partnership with La Quinta
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Thank queposfishing032
Morenci, United States
Reviewed January 11, 2017

Receptionist was awesome, but the room accommodations were average to sub-par. Room was clean, mattresses seemed worn, no fridge or microwave, AC/Heater functioned well. Good enough for the price paid. Denny's & Starbucks are within walking distance.

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Thank 82gregoryl
Sonora, Mexico
Reviewed January 4, 2017

as i stated, price too high (US$100) for a night for room so small, bathroom small as well. Area where this hotel is located needs more security and more lamps for parking lot at night. Beds were suppose to be QUEEN beds and weren't. Food area too small as well only 4 tables in front of Breakfast. displeased completely

Review collected in partnership with La Quinta
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Thank T6958GBivanv
LQ0704GM, General Manager at La Quinta Inn Phoenix Thomas Road, responded to this review

Dear Guest, Thank you for taking the time to share your thoughts and for bringing issues to our attention. We are truly sorry that our hotel fell short of expectations during your stay. Our rates are comparable to similar hotels in the area especially with the amenities that we offer. The safety and security of our guests is always our...

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26 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Parking
  • Breakfast included
  • Room Service
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
Things to do
  • Pool
Room types
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Breakfast included
  • Room Service
  • Business Center with Internet Access
  • Multilingual Staff
  • Self-Serve Laundry

Additional Information about La Quinta Inn Phoenix Thomas Road

Address: 2725 N Black Canyon Hwy, Phoenix, AZ 85009-1817
Location: United States > Arizona > Central Arizona > Phoenix > Encanto
Price Range: $84 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — La Quinta Inn Phoenix Thomas Road 2.5*
Number of rooms: 139
Reservation Options:
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Also Known As:
La Quinta Inn Phoenix Thomas Road Hotel Phoenix
La Quinta Phoenix
Phoenix La Quinta
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Questions & Answers

Here's what travelers have asked, with answers from La Quinta Inn Phoenix Thomas Road staff and other travelers.
2 questions
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Merrillville, Indiana
2 months ago

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Questions? Get answers from La Quinta Inn Phoenix Thomas Road staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Find another hotel”
 of 5 bubbles ChantaleM139, 3 weeks ago | Read review
“If your getting off the interstate, turn in at the Denny's...that's the entrance”
 of 5 bubbles TravelBuddy420, Mar 16, 2016 | Read review
“do not choose a room here if you are disable.”
 of 5 bubbles C7771QUanthonym, Dec 14, 2015 | Read review
“Upgrade to a better hotel”
 of 5 bubbles ArizonaDuke, Dec 10, 2015 | Read review
“Just go somewhere else. Its not worth the headache.”
 of 5 bubbles 680angies, Nov 22, 2015 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question