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Holiday Inn Phoenix-West

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Traveler (20)
Room & Suite (21)
Dining (10)
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Overview
  • Excellent25%
  • Very good31%
  • Average21%
  • Poor10%
  • Terrible13%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Pool
Non-Smoking Hotel
Restaurant
Room Service
Family Rooms
3 Star Hotel
All hotel details
Additional information
Offers from Holiday Inn Phoenix-West
Special Offer: Book Direct and Save
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Offers from Holiday Inn Phoenix-West
Special Offer: Book Direct and Save
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Reviews (111)
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1 - 5 of 108 reviews
Reviewed March 16, 2018

OK place. Staff is good, but property is beginning to show it's age. Not the best neighborhood either, but all in all, it's ok. Only one elevator, so plan on a wait. Rooms are spacious, with refrigerators and microwaves, which helps.More

Thank rryan313131
Response from IHGService, Guest Relations Manager at Holiday Inn Phoenix-WestResponded March 30, 2018

Hello rryan313131, Thanks for staying with us and for leaving a review. I am happy that you found our staff commendable and our room's layout worked for you. On the other hand, I regret that the condition of the hotel and the elevator negatively affected...More

Hotel's Favorite
Reviewed November 9, 2017

Everyone I met here from restaurant staff to the front desk staff were very pleasant and helpful. If there was one gripe about the place, it is probably that there is only one elevator and the stairs aren't located near it so that you could...More

Thank TD44_TA
Reviewed February 17, 2018 via mobile

So I am a big holiday inn lover and stay in them all of the time bit this place was not worth the money. If I pay $175 for a room I expect more. The parking is a train wreck. The parking lot is filled...More

Thank trn81
Response from IHGService, Guest Relations Manager at Holiday Inn Phoenix-WestResponded March 3, 2018

Hello trn81, Thank you for taking the time to write a review of our hotel. I am happy to see that you had a smooth check-in and found our staff to be friendly. However, Allow me to apologize for any inconvenience you may have experienced...More

Reviewed February 15, 2018 via mobile

Drove around looking everywhere for a place then stumbled into here and got a brilliant standby deal. It was super comfy and had an amazing breakfast the next morning. Very clean, felt very spoilt. We had an infant which the staff catered for really well.

Thank petetravel648
Reviewed February 11, 2018 via mobile

Sarting to look pretty dated, old carpets, bathroom fixtures not working right anymore, etc. Time to get updated so its on par with the majority of other Holiday Inns. Cool layout with the central elevator thoMore

Thank TD44_TA
Response from IHGService, Guest Relations Manager at Holiday Inn Phoenix-WestResponded February 25, 2018

Hello TD44_TA, Thank you for commending the set up of the property! We are always thrilled when our guests are pleased. I'm sorry to hear that visible signs of wear and tear are starting to show, particularly on the carpets and furnishing. If there are...More

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About
Amenities
Top amenities
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Pool
Room Service
Free Parking
Restaurant
Bar/Lounge
Hotel Amenities
Business Center with Internet Access
Room Service
Free Parking
Meeting Rooms
Laundry Service
Dry Cleaning
Banquet Room
Self-Serve Laundry
Conference Facilities
Things to do
Fitness Center with Gym / Workout Room
Pool
Restaurant
Bar/Lounge
Hot Tub
Tennis Court
Details
Price range
$82 - $129 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
Details
Price range
$82 - $129 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Non-Smoking Rooms, Family Rooms
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Traveler (20)
Room & Suite (21)
Dining (10)
Pool & Beach (3)
Business Center & Event Rooms (4)
Questions & Answers
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Posting guidelines
Room Tips
"Ask for a large room with a good view"
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"Request room on inside away from I10."
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"The higher floors will be quieter"
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"I think a good tip here is find a hotel not near the freeway."
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