Do not! count on hotel management or staff to think Covid-19 is real, warrants hotel staff taking steps to do anything about it, or at request, to act as if there's a faint possibility it may harm another who is in some way an at-risk person. Their attitude is beyond awful. Worse, when I called the customer service # for Choice Hotels to comment on the event I experienced (see additional comments, only word that applies is unbelievable) the cust. serv. rep (working from another country) justified the hotel staff behavior. He would not take the complaint. Read on to see what they did. Arrived late--had called for late check-in due to finishing up after moving van left. Was SO tired, had to rise early to start very long drive to new location. I have a rare disease, hereditary in my family, where my bone marrow doesn't make antibodies, have worked from home for some time--only stayed at a motel that night from dire necessity: I was moving and my home was emptied of all furniture, only family mbr in town had been exposed to the virus. On arrival at this hotel desk clerk had foot on desk (that happens, I guess, was young) and had mask like muffler around neck, looked pretty permanently placed there. I've worn masks for a long time before now, during active flu season at minimum which is most of the year. Before getting too close, I explained to the clerk in brief my medical situation, asked him to put on his mask. Immediately his "manager" erupted from her office. (Was she really a mgr? or just shift super? I saw not one trace of professionalism, not a smidge of courtesy, no ability to deal with a situation, even if only tough in her eyes, nothing--if she'd had training, it did not show.) I don't know if she'd heard the conversation or not. But she was already angry. It's worse, as in the county (Maricopa) rules as of June 26 require "Staff working in public spaces (such as restaurants or stores) must wear masks..." She told me I didn't need to speak to him as if I was his mother, as if asking a person to wear a mask could only be done by one's mom? Sorry, not. I was told to get out or she'd call the police. There was not an option to go over the medical info again, nor any point--she was listening only to her anger. Usually I'd say, especially with case count as high as it is in AZ, please do call the police, for help in providing the medical explanation at least, if not the county rules on masks. But no point. She was just mad. And I was handy. The extra hour it took to find another room meant I had 6 hrs sleep (after 48 without and average 3 hrs/night for wks before that) before starting a cross country drive.…
Overall it was an ok stay. Rough neighborhood, no amenities in the hotel room: body soap, shampoo/conditioner, lotion, questionable characters lurking around at all hours. Quick assess via the highway, so there is no shortage of places that you can travel too.
We went to the room and the door was open so not sure if anyone was in there. There was an empty can of Red Bull on the desk, the carpet was filthy with food, the ice bucket did not have a plastic liner, the television would only stay on for 60 seconds at a time then it would go blank for 10 seconds and the cheap shower towel was like trying to dry off with sandpaper.
While new office buildings were nearby, the homeless population was evident. People outside were loud throughout the night. In the morning when I reported that our shower did not work, I asked for a discount. I was told that since I was a Choice Hotel member, I already had a discount, so it was not an option. Couldn't wait to leave!!!
stayed here overnight. customer service was excellent; breakfast was hearty and hot; rooms were spacious and beds were very comfortable; freezer part of fridge was actually usuable; lobby and breakfast area were clean and fresh smelling. anything that was needed was quickly provided