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Embassy Suites by Hilton Phoenix Airport

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988 Reviews from our TripAdvisor Community

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There are newer reviews for Embassy Suites by Hilton Phoenix Airport
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Showing 981: English reviews
Reviewed August 26, 2015

The room, the breakfast and evening food & drink bar were all wonderful. The hotel is open-air, so when it's hot, you feel it when you leave a closed room. The elevators were air conditioned, which was nice. Wi-Fi was a little weak, but emails came through. I would definitely stay there again.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank John S
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you have enjoyed your stay with us. Thank you again for staying with us and we look forward to seeing you again in the future when your travels bring you...

Reviewed August 24, 2015 via mobile

While this hotel appears to be in a less than desirable location, don't let that stop you. It is conveniently located to EVERYTHING! The service is fantastic. JR cooks a wonderful breakfast and remembers your order from the previous day. My family lived in the pool every chance they got! I plan to return any time I'm in need of...

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Helpful?
Thank Roxanne R
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you and your family enjoyed your stay with us. Thank you again for staying with us and we look forward to seeing you all again in the future when your...

Fort Worth, United States
Reviewed August 20, 2015

The hotel is not in a good area. Rooms are very old and noisy. Bathroom not in good shape! Concern with the parking are due to lack of lights. I was scheduled to be there for 8 and choose to leave for another Hilton hotel in a much better area. Felt safer.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Fabian V
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations. We are different from most Embassy Suites because we are the orginal one. We are only 1 of 11 with the...

Albuquerque, New Mexico
Reviewed August 18, 2015

I stayed here for 2 nights, visiting Phoenix with my kids for the weekend. This is an older hotel, which is fine with me, as long as a hotel is clean. This hotel was VERY clean! I loved the set up of the room, and was happy to have the vanity area separate from the shower and toilet. The pool...

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Helpful?
Thank SoCalLadyinNM
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Our staff greatly appreciates your kind comments.Thank you again for staying with us and I hope that you will choose to stay with us...

Reviewed August 18, 2015

This hotel is very near Sky Harbor Airport. Room is very spacious. There is a hotel shuttle that runs every 1/2 hour from the hotel, and on demand from the airport. Staff are very friendly. Room rates are very reasonable.

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Helpful?
Thank Ezmail
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your...

Reviewed August 16, 2015

The Embassy Suites says it is by the airport, but it is a short distance to drive. It is one of the older properties but clean and nice. Seemed to be close to a hospital and would make for a nice stay. Breakfast was nice as it had freshly made eggs and fruit.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
Thank Y7050AMlaurah
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your...

phoenix, United States
Reviewed August 13, 2015

A few days before staying at this Embassy Suites, my family and I stayed at the one in the River Walk location of San Antonio which was excellent and I would highly recommend to anyone; however, the phoenix location was completely the opposite. For starters, room 105 smelled like a smoker had stayed there, the room was hot and muggy,...

Review collected in partnership with Embassy Suites Hotels
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1Thank Angelina B
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you so much for your feedback and I am terribly sorry to see that your stay did not meet your expectations and that the first suite smelled of smoke. I am happy to hear that we were able to assist in finding...

Cincinnati, Ohio
Reviewed August 12, 2015

I stayed for a one-night business trip. The staff (guy from Omaha) could not have been nicer and I was upgraded. All furnishings felt very dated. The bathroom shower had been updated. All linens and toiletries were clean and up to Embassy standards. The gym was typical for an Embassy Suites. Precor treadmills, ellipticals and a modest weight area. If...

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Helpful?
Thank Friendaza1
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your...

Reviewed August 10, 2015 via mobile

I stayed in July. I am impressed by the attentive staff in front desks. They are extremely helpful in helping me with many requests . The shuttle service is very reliable and drivers are all polite and nice . Location close to airport by shuttle and hence good for connecting flights or others transport eg Arizona shuttle or other cities...

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Helpful?
1Thank Wong A
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your...

Reviewed August 10, 2015

Good location, good brand, overdue for remodel. Pool area a definite plus. Breakfast and Happy Hour a plus. Staff overly friendly and helpful. Air conditioning could be improved with the extreme high temperatures in July and August. Proximity to airport and medical area definitely convenient. Closeness to several main freeways makes it easy to get all over Phoenix area.

Review collected in partnership with Embassy Suites Hotels
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Helpful?
1Thank Gordon N
johanna g, Front Office Manager at Embassy Suites by Hilton Phoenix Airport, responded to this review

It was a pleasure to serve you as our guest during your recent stay at our hotel. Thank you for your feedback and I am very happy to see that you enjoyed your stay with us. Thank you again for staying with us and I hope that you will choose to stay with us again in the future when your...

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Breakfast included
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Microwave
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Breakfast included
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: $109 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
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Questions & Answers

Here's what travelers have asked, with answers from Embassy Suites by Hilton Phoenix Airport staff and other travelers.
4 questions
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Sierra Vista, Arizona
over a year ago
longwood, fl
7 months ago
Norfolk, Virginia
over a year ago

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Questions? Get answers from Embassy Suites by Hilton Phoenix Airport staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Do not book here - go somewhere else!!!”
JJA735, 2 weeks ago | Read review
“Top level, 4th floor was nice. No running noise or foot traffic above your head.”
tsandra, 2 weeks ago | Read review
“Rooms overlooking the parking lot on the side of the building offer some view, other side faces the side of an office building.”
Buckeye7821, Mar 2, 2017 | Read review
“It is hard to not face the pool and it was 30 degrees. I was surprised people where in it”
Noreplyfromtucson, Jan 28, 2017 | Read review
“Choose a room away from the pool noise.”
rayu, Jan 25, 2017 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question