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Embassy Suites by Hilton Phoenix Airport

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Embassy Suites by Hilton Phoenix Airport
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854 Reviews from our TripAdvisor Community

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Showing 848: English reviews
mesa, United States
2 of 5 stars Reviewed yesterday NEW

I am a Hilton Honors member and a long time fan of Embassy Suites for its amenities. This particular location fails on most levels. We called about the cooling system and smell in our executive suite twice. Our meeting attendees suffered through a hot room and twice a day rotten smells.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Diane O
Parks, Arizona
Level Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

We were able to do a pre check in on the internet and select our room. That was really nice. Had a room on the first floor in a very quiet area. The staff was friendly and accommodating. The evening reception had more than just drinks. Had a selection of fruit and other munchies.

Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank 553marlene2014
Bay Area
Level Contributor
13 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed 1 week ago via mobile

We weren't planning on staying here, but when our car broke down on I-10 at midnight, we had to change our plans. I called the Sky Harbor Embassy Suites and got a real person! He was so helpful and set us up with a room and gave us a goodie bag when we arrived (it helps to be a Hilton... More 

Helpful?
2 Thank Elle R
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Elle R, Thank you for your recent review of our hotel. We are so thrilled to learn about your wonderful experience at our hotel. Midnight car troubles is never fun, thank you for trusting us to deliver great service. Our front desk and shuttle team does such a great job at welcoming our Guests with care and comfort, we... More 

Lacey, Washington
1 review
2 of 5 stars Reviewed 1 week ago

I would like to start of with how friendly the staff is. They did a great job all around. But this might be my only positive about the place. Other than that, the hotel was not good. A/C practically didn't work in the room, the rooms themselves are outdated and small, and as a whole, the hotel seems very run... More 

Helpful?
Thank r98513
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear r98513, Although we appreciate your review, we are very sorry the your experience at our hotel. We understand how important comfort is while traveling and we apologize for the lack of comfort that you experienced. We do have a wonderful team that truly works hard at providing great service. As mentioned, the Embassy Suites by Hilton Phoenix Biltmore is... More 

Moreno Valley California, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 1 week ago

Comfortable beds nice staff have to have complimentary breakfast great start to your day conventionally located to banks and and all medical centers if needed several supermarkets all within 2 miles radius and shopping

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Thell T
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Thell T, Thank you for your recent review of our hotel. Our central location keeps our Guests happy as there is truly so much all around. Our property is host to many families that are visiting the nearby hospitals along with sports fan that come visit to support their favorite team play at the nearby arenas. We hope to... More 

Westminster
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

Excellent quality. Room was fine,Good breakfast, van service convenient. Service outstanding. The front desk, specifically Amanda and Tyler, went out of their way to assist with questions and to provide information. Check in and out was a breeze.

Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Edward F
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Edward F, Thank you for your recent review of our hotel. We appreciate your wonderful description of our hotel and hotel team. I am sharing your response with our team and we hope to see you again in the near future. All The Best, Vanessa Ramos vanessa.ramos@hilton.com More 

Tucson, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 2 weeks ago

We always stay here when we travel out of town. You can't beat the price and what they have to offer. Complimentary happy hour and a full breakfast. It is a way to detox and rest before your actual vacation. For a little extra money I was even able to park and get a shuttle to the airport and the... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Cynthia M
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Cynthia M, Thank you for your recent review of our hotel. Your review was so detailed with all what makes our hotel a favorite, thank you! Your review and stay with us is greatly appreciated. We hope to welcome you back in the future when visiting Phoenix. All The Best, Vanessa Ramos vanessa.ramos@hilton.com More 

Bothell, Washington
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 2 weeks ago

Air conditioning barely worked at all so rooms were very warm! Did get fans to use though! The restaraunt staff were wonderful and the food was very good. The nightly reception was great but did lack a little in the snack area.

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank Donnita P
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Donnita P, Thank you for your recent review of our hotel. Your feedback on Trip Advisor and your stay with us is greatly appreciated. We apologize for any lack cool air conditioning that you may have come across. We are very glad that our team was able to provide fans for you and family. We are pleased that you... More 

Colorado Springs, Colorado
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 stars Reviewed 3 weeks ago

Our room was quite cool with excellent air conditioning, although the wing with rms. 432 and above had problems with keeping the rooms cool. Housekeeping kept up the cleanliness of the room. Breakfast was hot, quick, easy and fast.

Review collected in partnership with Embassy Suites Hotels

Helpful?
3 Thank Islandlady1957
Vanessa_ESPHXAirport, Social Media at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Islandlady1957, Thank you for your recent review of our hotel on Trip Advisor. We are so glad that you enjoyed cool and comfortable suite. We truly appreciate your kind mention of our hard working housekeeping staff along with our great breakfast team. Our complimentary breakfast is a true favorite for all who stay with us. We look forward to... More 

Beckley, WV, United States
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 3 weeks ago

This is a great place to stay. WiFi is in and out some. The upper level rooms are too hot. WE had to move to a lower level, non smoking room. No big deal except that we couldn't enjoy a cig in the room. enjoyed my stay tho and the beds are very comfortable.

Review collected in partnership with Embassy Suites Hotels

Helpful?
3 Thank Marla H
Vanessa_ESPHXAirport, Social Media at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Maria H, Thank you for your recent 5 bubble review of our hotel. We greatly appreciate your stay and your willingness to adjust your room to enhance the comfort of your stay. We hope for your return. All The Best, Vanessa Ramos vanessa.ramos@hilton.com More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: $97 - $223 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
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