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Embassy Suites by Hilton Phoenix Airport

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2333 E Thomas Rd, Phoenix, AZ 85016-7827
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838 Reviews from our TripAdvisor Community

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Showing 832: English reviews
Norwalk, Iowa
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 2 days ago NEW

Older hotel, but the customer service was excellent. We stayed here two different times a week apart. The first time the hotel was booked solid, the room we stayed in the air did not work at all. With the 100 plus degree heat not comfortable at all. The front office gave us fans and a room credit. We re booked... More 

Helpful?
Thank Debbiie
Arlington, United States
2 of 5 stars Reviewed 2 days ago NEW

When I arrived I was expecting a hotel with doors that lead to a hall way and not the outside. My room was hot so they moved me to another room and it was a little cooler but still not normal. The ice machines on multiple floors were out of service so they brought me a bucket of ice from... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Tammy W
Enkhuizen, The Netherlands
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
2 of 5 stars Reviewed 5 days ago NEW via mobile

Very friendly staff at the hotel and the bed, sofa and armchair were in good condition, however, the airco, bathroom and in particular the bathroom door need severe attention! The bathroom door in this case was cut wrongly meaning that it scraped and made a lot of noise when opening and closing. The door was hung in such a way... More 

Helpful?
Thank 747jet
Vanessa_ESPHXAirport, Social Media at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear 747jet, Thank you for your recent stay with us. We are so sorry that your experience with lacked in satisfaction. We are currently looking the details mentioned in your stay. We do hope for you give us another chance and allow for us to welcome you back to Phoenix in the future. All The Best, vanessa Ramos vanessa.ramos@hilton.com More 

Atlanta, United States
Level Contributor
3 reviews
3 hotel reviews
4 of 5 stars Reviewed 5 days ago NEW

On a recent business trip to Phoenix, I stayed at the Embassy Suites at the airport. When I arrived the temp was a toasty 106 degrees. The shuttle promptly took me to the hotel that was one of the oldest in the chain. To my surprise after a speedy check-in at the desk, I was directed thru doors to the... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank Kevin C
Vanessa_ESPHXAirport, Social Media at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Kevin C, Thank you for your review of our hotel on Trip Advisor. We appreciate your stay with us. Our hotel is one of the first Embassy Suites in our portfolio which adds charm and history to our local area. Your mention of our speedy check in process along with our friendly staff is appreciated. We hope to welcome... More 

Concho, AZ, United States
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 6 days ago NEW

The very best hotel experience I've had in Phoenix,AZ! And that represents many such trips... The room was on the poolside,but extremely quiet. Our upgrade to a suite was next to nothing in cost, but offered so much more comfort. Certainly worth the extra few bucks! This will be my hotel of choice whenever I visit Phoenix in the future.

Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Carl D
Vanessa_ESPHXAirport, Social Media at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Carl D, Thank you for your 5 Bubble review of our hotel! I am so glad that you were able to enjoy your poolside stay with us. We look forward for your return visit with us and I will be sure to share your positive review with our hotel team. Thank you again! All The Best, Vanessa Ramos vanessa.ramos@hilton.com More 

Channel Islands Beach, California, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Front desk folks were more interested in telephone calls, then people waiting in line. Rooms are not comfortable - Older style and air conditioning did not cool the room. After switching rooms 3 times due to the room being hot, Maintenance came to the room. It was the coolest of 3 rooms and using his infra-red thermometer, it read 76... More 

Helpful?
1 Thank Denis J
Vanessa_ESPHXAirport, Social Media at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Denis J, Thank you for your review of our hotel on Trip Advisor. I understand how frustrating moving around three times maybe and apologize to you for your experience at our hotel. We thank you very much for your loyalty to our Hilton family of brands throughout your weekly travels. Our team is currently reviewing your stay and your... More 

Red Deer, Canada
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

We stayed here one night while watching the Blue Jays in Phoenix. I was SO disgusted by this room & this property. Filthy windows - wallpapered over vents - dark & dingy - AC not cold. The pool was slimy and slippery. Hair in it. I honestly was shocked that Hilton even had this property as a part of their... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank AlbertaMandy1
Vanessa_ESPHXAirport, Social Media at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear AlbertaMandy1, Thank you for reviewing our hotel. I am so sorry to learn that your experience at our property was a disappointment. We are currently looking into the details mentioned of your stay and appreciate your feedback. All The Best, Vanessa Ramos vanessa.ramos@hilton.com More 

albq
Level Contributor
5 reviews
5 hotel reviews
3 of 5 stars Reviewed 1 week ago

the hotel is close to airport and city center. staff is friendly and helpful. hotel is dated and worn. the ac unit never cooled the room off during my arrival at 1am and departure at 8am, the coolest part of the day, despite the fact that the ac was set when i arrived for the lowest setting.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank rknittle
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear rknittle, Thank you for your recent review of our hotel on Trip Advisor. I truly sorry for your experience at our property. Our team strives to lead with excellence and unfortunately, there are times where we miss the mark due to changes that are soon to come. We do hope that you give our hotel another chance in the... More 

2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 stars Reviewed 1 week ago

1. Room 446 where my in-laws stayed did not have properly working air conditioning. As I did not know about this until the following morning, I didn't report it the front desk until checkout. I'm sure my in-laws would have been moved had I reported this, although the room should have been ready t obegin with. 2. My wife, granddaughter... More 

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank bernardoj170
Vanessa_ESPHXAirport, Social Media Coordinator at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear bernardoj170, Thank you for your recent review of our hotel property. We are very sorry to learn about your experience with us. I know that should have you reported Room 446 to our staff, changes would have come. However, I also, understand that it is your expectation for these types of problems to be addressed prior to check in,... More 

1 of 5 stars Reviewed 1 week ago

I was extremely disappointed with the condition of the hotel.It smelled and was completely run down.Definitely not what i would expect from a Hilton brand. in the future I will be second guessing myself since I had picked this place over the Hyatt which has never disappointed.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank robynt239
Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
  • Paid Internet
Services
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Business Center with Internet Access
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: $82 - $177 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
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