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Embassy Suites by Hilton Phoenix Airport

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Embassy Suites by Hilton Phoenix Airport
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871 Reviews from our TripAdvisor Community

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Showing 865: English reviews
Tucson, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW

Hotel is very outdated and rooms need to be renovated. Room smells a bit funny and bathroom was very small. Accommodations however were A+! 2hrs of drinks and snacks and a great breakfast made up for the not so great room!

Review collected in partnership with Embassy Suites Hotels

Helpful?
1 Thank loraineg503
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear loraineg503, We appreciate your recent review of our hotel and are so glad that you enjoyed our Embassy Suites by Hilton Manager's Reception with complimentary drinks and light snacks! We hope for you to return with us and enjoy all that there is to do around our beautiful city #Phoenix. All The Best, Vanessa Ramos Vanessa.Ramos@hilton.com More 

Seattle, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 3 days ago NEW via mobile

Everyone was extremely polite and it was your typical Embassy Suites layout. The bathroom and front rooms are a little dated but clean. The breakfast is one of the best Embassy Suites breakfasts that I have ever had. Evening reception was average at best. Nice atmosphere but snacks and drinks were limited. Location is a little low rent but the... More 

Helpful?
1 Thank Travis W
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Travis W, Thank you for your recent review of our hotel. We are thrilled to read your description of our Complimentary Breakfast along with the description of our great team! We look forward to your return. All The Best, Vanessa.Ramos@hilton.com More 

Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 5 days ago NEW

Perfect location for the airport including a great shuttle service. The bedroom and living room area were spacious, updated, and the bed was very comfortable. I loved the arrangement of the toilet area and sink / mirror in different room. This s a luxury when 2 people are trying to get ready. I also appreciated ALL the plugs on lamps... More 

Helpful?
2 Thank 241gwenh
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear 241gwenh, Thank you for your wonderful review of our hotel! We appreciate your stay with us along as with the details that you kindly shared. We look forward for your return in the near future. Thank you! All The Best, Vanessa Ramos Vanessa.Ramos@hilton.com More 

1 review
1 of 5 stars Reviewed 5 days ago NEW via mobile

Overnight stay taking son for early flight. Rated 3.5 stars was a joke. Was really 1.5. Filthy dirty carpets. Looked 30 yrs old. Smelled like bleach and cat urine. No hot water. No wifi as stated because I booked thru a third party Priceline. Very seedy area. I propped a chair in the door. Priceline said this was a $230... More 

Helpful?
Thank Angela Faulkner H
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Angela Faulkner H, We are so sorry that your experience with us was less than desirable. We do hope that you are able to find a better fit within our family of brands. We do our very best to bring forth care the Embassy Suites by Hilton way and have heard your discomfort. We thank you for your stay... More 

Travelers are raving about these Phoenix hotels

Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 stars Reviewed 1 week ago via mobile

I had a reservation for this hotel because I typically enjoy the amenities at the Embassy. This location is in an area that is near many local liquor stores and high crime areas. There were a couple of vagrants near the dumpster which is in the hotel parking lot. The property is old and there is no central, indoor courtyard... More 

Helpful?
Thank Kimberly F
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Kimberly F, Thank you for your recent review of our hotel. We are very sorry that you did not enjoy your stay with us. We appreciate your loyalty to our Embassy Suites by Hilton brand and hope for you to continue to select Embassy Suites by Hilton as your first choice for travel accommodations. All The Best, Vanessa Ramos... More 

Ridgefield, Connecticut
1 review
2 of 5 stars Reviewed 1 week ago

The hot tub had dabree in it. There were creepy men hanging around the balconies smoking cigarettes. The building needs refurbishing. I have stayed at 100s of Hilton associated hotels and many Embassy Suites. This hotel is not on par. Room service staff was great. Food was quite good. Shuttle drivers to the airport were excellent.

Review collected in partnership with Embassy Suites Hotels

Helpful?
Thank pandorah727
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear pandorah727, Thank you for your recent review of our hotel. We apologize that your stay was not up to par with other Hilton hotels. We assure you that we continue to make hotel improvements constantly and work very hard to maintain our hotel property. Our hotel is an older property as it is one of the first in the... More 

Orangevale
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed 1 week ago

With so many places in Phoenix to stay. This place was amazing. Great service. Nice room. Easy to find. Close to airport. Shulte service. I will be back. Wouldn't stay anywhere else even though it was an older hotel. Thank you.

Review collected in partnership with Embassy Suites Hotels

Helpful?
2 Thank Vickie H
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Vickie H, Thank you for such an awesome review on Trip Advisor. We truly appreciate your time in reviewing. The details that you mentioned are very helpful to our future travelers and our staff is grateful. Please think of us again when planning your next trip to Phoenix. All The Best, Vanessa Ramos Vanessa.Ramos@hilton.com More 

Irvine
Level Contributor
75 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 stars Reviewed 1 week ago

This is not a top notch Embassy Suites due to its so-so location and because all the room doors faced inward, something I do not like. However the room was clean and staff friendly. Big plus over Hampton Inns: a chef who will cook your breakfast to order.

Helpful?
2 Thank chrisinirvine
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear chrisinirvine, Thank you for your review of our hotel! As mentioned, our property does not have an indoor atrium but does have all the Embassy Suites by Hilton amenities. We are so happy to learn about your satisfaction with our housekeeping team along as with our friendly staff. We appreciate your stay and do hope for you to stay... More 

1 review
1 of 5 stars Reviewed 2 weeks ago

So disgusting, what a waste of money. The place is scary, in a bad location and has really low life staying there. I imagine it was once a motel 6 converted into what they say is now an Embassy Suites. We were really scared that we were going to take home bed bugs from this place. Torn sheets in the... More 

Helpful?
Thank Mike B
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Mike B, Thank you so much for taking the time to review of our hotel. We understand that when we travel we expect for hotels to be up to standards especially ,Embassy Suites by Hilton hotels. We apologize for not meeting your standards and do hope that you return for a better stay. We value your review and thank... More 

Henderson, Nevada
Level Contributor
116 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 stars Reviewed 2 weeks ago

Attended a training there, but probably would not have booked it otherwise. The pluses (1) Free Airport Shuttle and it will take you to any place within a three mile radius of the hotel. (2) The vast majority of the staff I encountered was friendly and with a "can do" attitude. (3) Breakfast had good variety and except for the... More 

Helpful?
1 Thank Love2Travel_NE
Vanessa_ESPHXAirport, Social Media Analyst at Embassy Suites by Hilton Phoenix Airport, responded to this review

Dear Love2Travel_NE, Thank you for your recent stay with us. We greatly appreciate your visit along with your time in reviewing us on Trip Advisor. Your pluses of our hotel are very insightful and we thank you. We also, appreciate you mentioning the negatives as mentioning both allow for our travelers to get an idea of what our hotel is... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Breakfast
  • Room Service
  • Restaurant
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
  • Restaurant
Room types
  • Suites
  • Kitchenette
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Paid Internet
Services
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Breakfast
  • Airport Transportation
  • Meeting Rooms
  • Conference Facilities
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Located only two and half miles from the Phoenix Sky Harbor International Airport and only two miles from Downtown Phoenix and the prestigious Biltmore Fashion Park. All of our Phoenix Airport hotel guests can take advantage of our 24-hour complimentary shuttle service to and from Phoenix Sky Harbor International Airport (PHX). ... more   less 

Additional Information about Embassy Suites by Hilton Phoenix Airport

Address: 2333 E Thomas Rd, Phoenix, AZ 85016-7827
Location: United States > Arizona > Central Arizona > Phoenix > Camelback East
Price Range: $130 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Embassy Suites by Hilton Phoenix Airport 3*
Number of rooms: 182
Reservation Options:
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Also Known As:
Embassy Suites Phoenix Airport At 24th Street Hotel Phoenix
Phoenix Embassy Suites
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