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Hotel 502

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Traveler (59)
Room & Suite (31)
Pool & Beach (14)
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Overview
  • Excellent49%
  • Very good17%
  • Average9%
  • Poor9%
  • Terrible16%
Travelers talk about
AMENITIES
Free Wifi
Free Parking
Air Conditioning
Pool
Non-Smoking Hotel
Suites
Fitness center
3 Star Hotel
All hotel details
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Reviews (236)
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1 - 5 of 224 reviews
Reviewed May 21, 2017

DO NOT STAY HERE! YOU RISK BED BUGS! I went to Hotel 502 to recuperate from lung cancer surgery. My daughter and I discovered a bed bug in our room, and we were bitten on our wrists, backs and necks. To add insult to injury,...More

1  Thank notoriousnana5
Reviewed May 12, 2017

We check in at 3:00 to find out there is no running water. Our room didn't have a functioning refrigerator (it was filled with little dead bugs) so we requested a different room. This room smelled like cigarettes and had no coffee maker, When we...More

Thank 754bobgreen
Reviewed April 24, 2017 via mobile

From when we arrived and thought by its condition outside that it was abandoned to find the only car in the car park was the reception car. The front office was very poor in condition with ply wood behind the desk. The foyer was so...More

1  Thank Graeme H
Reviewed April 17, 2017

Besides agreeing with the recent reviews of this place being disgusting, I paid for my room in advance booking through trip advisor and when I left, they charged my credit card again for the room. After multiple calls and emails, they were "so helpful" on...More

Thank brendakisling
Reviewed April 17, 2017

this is a very run down hotel, phoenix has left it behind. the rooms smelled bad, the passages smelt bad, the airconditioning whizzed and didn't do much. the bed wasn't good. the carpet is dirty, this place had a tripadvisor award for 2015, how has...More

Thank Bruce B
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About
Amenities
Top amenities
Pool
Free Parking
Free High Speed Internet (WiFi)
Fitness Center with Gym / Workout Room
Hotel Amenities
Free Parking
Children Activities (Kid / Family Friendly)
Meeting Rooms
Banquet Room
Multilingual Staff
Self-Serve Laundry
Room amenities
Air Conditioning
Refrigerator in room
Microwave
Things to do
Pool
Outdoor pool
Hot Tub
Fitness Center with Gym / Workout Room
Details
Price range
$59 - $210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Phoenix
#28 Family Hotel in Phoenix
#32 Romantic Hotel in Phoenix
#40 Business Hotel in Phoenix
Room types
Non-Smoking Rooms, Suites
Details
Price range
$59 - $210 (Based on Average Rates for a Standard Room)
Hotel class
Hotel Style
#1 Best Value Hotel in Phoenix
#28 Family Hotel in Phoenix
#32 Romantic Hotel in Phoenix
#40 Business Hotel in Phoenix
Room types
Non-Smoking Rooms, Suites
Add Photo Photos
Traveler (59)
Room & Suite (31)
Pool & Beach (14)
Business Center & Event Rooms (1)
Questions & Answers
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Lucia T
August 3, 2016|
AnswerShow all 4 answers
Response from DrNana1 | Reviewed this property |
While we did see people with pets there was no smell of animal urine or feces when we were there. We had 2 rooms, they were both clean, both bathrooms were clean. This is a very off beat hotel in terms of decor. But it was... More
0
Votes
VaiZack
October 13, 2015|
AnswerShow all 6 answers
Response from Dorothy S | Property representative |
Thank you to everyone for their answers. VaiZack, we employ one of the best exterminators in the state to assure that we do not have bugs in the hotel. As for the breakfast- we have recently changed the policy to include... More
0
Votes
Cher C
It seems odd to me that 95% of all the 5 star reviews are done by people who have left only 1 review. I considered this hotel but I can't get over the fact that almost all of the reviews are from people who have ONLY reviewed this hotel. Seems shady. The photo's that are posted lead me to believe the people posting 1 or 2 star reviews are legit. I do know you can purchase reviews from certain websites, they make fake accounts and then you pay 1.00 per review. I am posting this question because I want to see how many people who left 5 stars will reply with more information or photo's of the rooms they had. At this point I do not feel comfortable purchasing, if I do, I will be sure to leave a review. Someone mentioned seeing a lot of bugs at this property, were they in the room? The lobby? Near the food? or in an uncontrollable area like outside?
September 24, 2015|
AnswerShow all 6 answers
Response from Dorothy S | Property representative |
Thank you for your inquiry. I can assure you we do not pay for reviews. We ask at time of departure and present our guests with review cards so if they have never left a review before they know how to. As for your... More
0
Votes
Room Tips
"Stay far away!!"
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"go for a higher floor so you can open the window to ventilate the room."
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"Find somewhere else, anywhere else, to stay"
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"pick an upper floor its safer"
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