I had the most amazing experience, staying at Renaissance for the first time. Upon walking into the hotel I was absolutely amazed by the decor and the atmosphere. It is beautiful, and I felt welcomed just walking in. Even in times of COVID, the staff was still amazing. They made me feel safe and like I mattered to them. The bar was wonderful, me and my girlfriends were able to enjoy wine with the large windows open and have a nice time. Masks were not an issue, it seemed as though everyone wore them with not gripes about it. Of course, they were not needed during eating and drinking and that was just fine. The rooms are wonderful, and quiet. I didn't hear a thing outside of my room, and that was a huge plus for me. I would absolutely stay here again! As well would I recommend it to someone.…
one of the best valurs in downtown Phoenix. excellent customer service. great ambiance. walk the town in the late afternoon after your meetings. small exibition in the lower level ""26 blocks"" win a price if you find them all... highly recommended MeuterMedia
Stayed Labor Day weekend. Left with 10 bedbug bites. Room 1627. Was the 3rd room I "tried" upon checking in...first two had cleanliness issues. 1627 was clean, except for invisible enemy. Dont know where the fault lies here, but disappointed that such a highly rated hotel would have this issue. I payed more than I wanted to to stay there, to avoid this exact thing. Nice facility, but this isn't good.
Excellent customer service, social distance protocols, and clear attention to additional cleaning and sanitation. The outdoor pool area was a good alternative for the gym closure. No indoor dining but room service was great.
To start the whole lobby and elevator smelled like marijuana during my entire stay. The pool had pizza boxes and trash scattered about, also the elevators had lots of litter. The facility looks gorgeous structurally however their housekeeping and management seems to be aloof. The staff didn’t remind a crowd of people in the lobby to wear masks it just seems as if nobody cared. Definitely did not feel safe here would not recommend.
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