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BEST WESTERN InnSuites Phoenix Hotel & Suites

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#37 of 178 Hotels in Phoenix
GreenLeadersSilver level
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BEST WESTERN InnSuites Phoenix Hotel & Suites
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786 Reviews from our TripAdvisor Community

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Showing 757: English reviews
Bannockburn, Australia
Level Contributor
72 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

Convenient location to stay while in the area. The hotel is good and the staff were excellent. Room was spacious and had every thing required. My room was close to the pool and was a little noisy. Breakfast was good but there was limited seating if the hotel was full.

Helpful?
1 Thank PeterKatrina6269
Phoenix, United States
2 reviews
5 of 5 stars Reviewed 1 week ago

With the excellent location, the stunning suite, the incredible breakfast and the 5-star staff, why would you want to stay elsewhere? This hotel IS your home away from home! There are hotels in my area that had lower rates, but why risk quality and perfect accommodations over price? This is one of many reasons why the hotel is the BEST!

Review collected in partnership with Best Western

Helpful?
Thank Greg P
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 stars Reviewed 1 week ago

I always love staying at this hotel. The staff is usually nice and the property clean. This time a little disappointed at check in. When I got there no one was at the counter and I waited 10 to 20 minutes for someone. I would still come to this hotel. It perfect in location and it is always clean.

Review collected in partnership with Best Western

Helpful?
Thank Ami S
Pottstown, Pennsylvania, United States
Level Contributor
19 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
2 of 5 stars Reviewed 1 week ago

We stayed here twice in the past year and had positive experiences. The third time was NOT the charm. Bedroom tv was broken, the couch in our suite was deplorable . The stains were disgusting...I put a towel down to sit on the couch. The bathroom was tidy except for the long black hairs in the tub and on the... More 

Helpful?
1 Thank Debi M
Tucson, Arizona
Level Contributor
90 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
5 of 5 stars Reviewed 2 weeks ago

As an traveler for business across all Az Communities I stay in a number of hotel rooms. This property is one of my favorites because there is high consistency in the Cleanliness, Professional and Helpful Attitudes of the staff, Comfy beds and the ability to have open and available outlets are important items for me. This property is not far... More 

Review collected in partnership with Best Western

Helpful?
Thank Cheri H
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 stars Reviewed 3 weeks ago via mobile

We arrived at this Best Western and were met by two of the biggest smiles we've ever seen. This is a very nice hotel. Some of the reasons include: large green dog space, very good breakfast, secluded patio area with tables and umbrellas, free breakfast and free happy hour every day, lovely picturesque foothills area, very comfy betting – –... More 

Helpful?
Thank Sandy E
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for taking the time to complete such a nice review of our location! We hope to see you again soon. Warm regards, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309 More 

Honolulu
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 stars Reviewed 3 weeks ago

Room was okay, smelled a little like smoke even if it was supposed to be a non-smoking room. Had a problem with bath tub spout coming off the wall when turning on the shower. Other than that it was a good place to stay.

Helpful?
Thank 808travler
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for your review. I would like to hear that your stay was more then "ok". Given the chance to change your next review on our location would be great!! When traveling through Phoenix next time please call me directly and I will be happy to take care of you and your family. Thank you, Mila... More 

1 review
5 of 5 stars Reviewed 3 weeks ago

We decided to stay the night for our anniversary. Tom did a great job checking us in and giving us an upgrade. The room was clean and comfortable and we enjoyed our time there. The breakfast was hot and quite good.

Review collected in partnership with Best Western

Helpful?
Thank Mark W
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Best Western Guest, Thank you for choosing our location for your special date! We understand you have so much to choose from out there and we are grateful that you chose to stay with us. We look forward to having you stay with us again! I will forward your review to Tim our desk agent. We love hearing comments... More 

Mexico City, Mexico
Level Contributor
23 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 stars Reviewed 3 weeks ago

Convenient location, parking was right outside the room. The full breakfast bar was better than most (in the US). It was a nice big room with a new refrigerator. Very pet friendly. The staff was courteous and efficient. I will be returning to this one!

Helpful?
Thank daddyogrande
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear valued Guest, Thank you for your kind comments and we look forward to having you stay with us again in the future! Warm regards, Mila Stouffer mstouffer@innsuites.com 602-997-6285 ext. 309 More 

Level Contributor
26 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 stars Reviewed 4 weeks ago via mobile

If it weren't for a couple of maintenance issues, I'd have probably given it 5 stars. By the morning, our bathroom was flooded from the bathroom upstairs, kind of awful! Then our neighbor was furious she'd been eaten up overnight by bed-bugs. But, the happy hour was nice, and the breakfast was good.

Helpful?
1 Thank Jeanne D
mila s, Guest Relations Manager at BEST WESTERN InnSuites Phoenix Hotel & Suites, responded to this review

Dear Valued Guest, Thank you for your review on our location. I'm so sorry about the maintenance issues that you had. I will bring them to the attention of our General Manager. The guest you are speaking of in regards to the bug bites was unacceptable behavior from a guest who had been staying for weeks. We did have the... More 

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Free Breakfast
  • Fitness Center with Gym / Workout Room
  • Free Parking
GreenLeadersSilver level
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Things to do
  • Pool
  • Hot Tub
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Accessible rooms
  • Kitchenette
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
Services
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Self-Serve Laundry
  • Free Parking
  • Laundry Service
  • Concierge
  • Multilingual Staff
Official Description (provided by the hotel)
Perfect for business and leisure travel, we set a new standard among Phoenix hotels for suite accommodations, free amenities and superior service in coveted Biltmore-area. Delight in magnificent Phoenix Mountain Preserve views. Enjoy nearby golf courses, renowned attractions, decadent dining and spectacular shopping options, not to mention exciting sports events around the Phoenix/Scottsdale/Glendale area. Suite Luxury for Less with Cloud 9 Beds & Bedding and FREE: Hot Full Breakfast, WiFi, Evening Social Hour & more! ... more   less 

Additional Information about BEST WESTERN InnSuites Phoenix Hotel & Suites

Address: 1615 E Northern Ave, Phoenix, AZ 85020-3932
Location: United States > Arizona > Central Arizona > Phoenix
Price Range: $83 - $159 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — BEST WESTERN InnSuites Phoenix Hotel & Suites 2.5*
Number of rooms: 109
Reservation Options:
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Also Known As:
Best Western Plus Innsuites Phoenix Hotel And Suites
Best Western Plus Innsuites Phoenix Hotel Phoenix
Best Western Phoenix
Phoenix Best Western
Hotel Style:
#6 Green Hotel in Phoenix
#13 Best Value Hotel in Phoenix
#29 Romantic Hotel in Phoenix
#40 Business Hotel in Phoenix
#55 Family Hotel in Phoenix
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