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Howard Johnson Phoenix North

2.0 of 5
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17211 North Black Canyon Hwy, Phoenix, AZ 85023 (Formerly Super 8 Phoenix)
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Howard Johnson Phoenix North
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313 Reviews from our TripAdvisor Community

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Calgary, Canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

After my trip to victory down the road. Exhausted from driving , went to Howard Johnson. I would rate. Poor because run down. Bathtub rotting beds were clean. Staff nice but this I would not recommend. Pool closed with debris inside it. Doors had no secondary lock. Laundry room filthy. Sad to see so many bad hotels still open in... More 

Helpful?
Thank Lizzieb1222
Dipesh P, Guest Relations Manager at Howard Johnson Phoenix North, responded to this review

Dear Lizzieb1222, It is our goal to provide the best lodging experience to our valued guests and we wish to let you know that your voice is of utmost importance to us. It is truly unfortunate when such unexpected maintenance disasters occur and I regret to hear that you were not satisfied with the way the situation was addressed. I... More 

West Bloomfield, Michigan
1 review
5 of 5 stars Reviewed 2 weeks ago

Excellent staff, very nice housekeepers, clean new sheets smells good, breakfast ok, room is clean, great location the walking distance to movies. pet friendly hotel easy access to 2 different highways nice security guards on duty all night long.

Helpful?
Thank Ray D
Dipesh P, Guest Relations Manager at Howard Johnson Phoenix North, responded to this review

Dear Ray D, Thank you very much for your staying with us and for taking the time to share your feedback and to acknowledge the efforts of our hardworking staff to be as accommodating, helpful and welcoming as possible. Your feedback will serve as encouragement to all of our staff as we strive to provide an exceptional and memorable experience... More 

Jackson, Michigan
1 review
2 of 5 stars Reviewed 3 weeks ago

The towels bath mat always had stains, hair, or dirt on them even when they were changed. The maintenance workers decided to put a couch in our room 3 minutes after we arrived. One worker had a cigarette hanging in his mouth the whole time while the other left our door open when he was done. Thankfully we were in... More 

Review collected in partnership with Howard Johnson

Helpful?
Thank torriet2016
Dipesh P, Guest Relations Manager at Howard Johnson Phoenix North, responded to this review

Dear torriet2016, It is good to hear from you, though I'm sorry to learn that you did not fully enjoy the cleanliness that we hold to such a high degree of importance in our hotel. It is through feedback like yours that we are able to quickly address maintenance issues. We do hope that you'll return to see how we... More 

Flagstaff, Arizona
1 review
1 of 5 stars Reviewed 3 weeks ago

We stayed at this hotel for 10 minutes before leaving. There were holes in the bedspread, stains in the bathtub, and an overwhelming chemical smell that caused my son to cough incessantly. The pool was drained, had broken lights and a green sludge in the bottom. The room had lumpy chairs, door jams that were nailed back together and a... More 

Review collected in partnership with Howard Johnson

Helpful?
Thank Jen E
Dipesh P, Guest Relations Manager at Howard Johnson Phoenix North, responded to this review

Dear Jen E, Thank you for bringing to our attention your experience and comments regarding your stay. Know that your voice is important to us and that we are addressing these issues to improve upon the guest experience at our hotel. I do hope you'll return and let us show you a far better experience. More 

Grand Rapids, Michigan
1 review
2 of 5 stars Reviewed 4 weeks ago

No hot water at times, other guests take your clothes out of dryer to dry their clothes. Pets are welcome and my kids found poop under the bed plus alot of panhandlers on property accompanied by police

Review collected in partnership with Howard Johnson

Helpful?
Thank 876ebonyb
Phoenix, Arizona
1 review
2 of 5 stars Reviewed January 5, 2016

This motel was booked, sight unseen, for a 2 night stay. According to reviews available, it appeared to be an average "Motor motel" type place. We weren't looking for luxury, just hoping for a clean, comfortable, place to sleep, and to accomplish some online work while there. Upon arrival, we realized that the particular location seemed to draw in a... More 

Review collected in partnership with Howard Johnson

Helpful?
Thank loisp757
Ontario, California
1 review
2 of 5 stars Reviewed January 3, 2016

I love staying at the Howard Johnson they always have great prices. So on my trip to Arizona I chose a Howard Johnson again. I had forgotten the address and called several hotels in the area to see if my reservation was at that hotel. I was on hold for more than 20 minutes for a yes or no answer.... More 

Review collected in partnership with Howard Johnson

Helpful?
Thank Joanna C
Questions? Get answers from hotel staff and past guests. Ask a question

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