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There were perhaps 2 or 3 employees who were kind, thoughtful and genuinely friendly. Other than that I must wonder where the “hospitality” is in the hospitality business at this hotel. We encountered being ignored by both restaurant and front desk staff. We encountered employees...More
Pointe Hilton Tapatio Cliffs enjoys a beautiful setting nestled into the Phoenix hillside. Although crowded when we were visiting w business conferences, the golf resort didn’t feel crowded. The rooms are bunched into separate buildings that dot the rocky hillside. There are elevators, but it’s...More
Response from RonSimon, General Manager at Pointe Hilton Tapatio Cliffs ResortResponded 3 weeks ago
Thank you for choosing to stay with us for your getaway. We value your business and comments and are happy to hear that you enjoyed your time with us. I have addressed your feedback about the mini-bar with the manager and appreciate your calling this...More
From the bell desk, to check in, to the Spa and restaurants were excellent service. The Point in Tyme Restaurant food was beyond your taste bud, customers from the other tables rant and rave about the food that I ordered the same dish. the Bellboy...More
Great hotel in the north of Phoenix, nice pool area. Friendly staff.
Bit outside of Phoenix, drivetime downtown is approx 20 min.
rooms big and comfortable.
Stayed a week there. Ideal for a combination between relaxing days and days to discover Arizona
The actual layout of the resort is huge. The buildings need renovation, the property does as well and there was work being done which is good.
The main pool, The Falls is beautiful and spacious. It also needs repairs and updating. The Sunset pool which...More