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Pointe Hilton Tapatio Cliffs Resort

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327 Reviews from our TripAdvisor Community

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Showing 319: English reviews
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Warren, Ohio
Reviewed yesterday NEW

I was surprised by this Hotel - it is more of a Motel in my opinion, as most park in front of their rooms. The staff that we encountered from the valet, to the front desk, to the restaurant staff, to the shuttle employees were extremely pleasant and helpful. That being said, we booked what we thought was the nicest...

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Helpful?
Thank kmiller123
Austin, Texas
HOTEL’S FAVORITE REVIEW
Reviewed January 18, 2017

1st visit to Arizona and we stay at the Point Hilton Tapatio Cliffs Resort. Absolutely amazing, breath taking and staff was just "absolutely awesome". would defenetly stay there again. Visited the Botanical Garden and experience the history of Cactus. Never seen some many different types of Cactus. "Interesting experience"

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1Thank lrobin26
About Hotel's Favorite Review
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing our property for your first visit to Arizona. It’s great to hear that you enjoyed your time with us and will return. We look forward to serving you again soon.

Mount Prospect, Illinois
Reviewed yesterday NEW

This is a great resort, located right between North Phoenix downtown making it both convenient to everything and a nice getaway when you just want to relax in the mountains with a great view. We were here for Spring Training and loved our stay, especially our "Cliff Side Suite" which is located away from the lobby, up the side of...

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Helpful?
Thank EMSkyles
West Deptford, NJ
Reviewed 2 days ago NEWvia mobile

Good place for a sunset cocktail on the Terrace at the top of the hill at The Pointe. Poor signage once you're up there to know where to enter the place. Spectacular views of Phoenix and the valley as the night progressed. We decided to stay for dinner, and though reservations were required (which we did not have), the manager,...

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1Thank NanPie
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for sharing your stay with us. It’s wonderful to hear that you enjoyed your experience at our fine dining restaurant. The views are definitely spectacular. We offer complimentary shuttle service anywhere on the property to make getting around much easier. We value your business and hope to have the opportunity to serve you again.

allen
Reviewed 2 days ago NEW

The resort area is beautiful with fantastic views. The pool is a great place to hang out and the Cascade Cafe was yummy and the staff very friendly. My complaint is with the front desk. Everyone we encountered there was very unhelpful and in some instances down right rude. The bell staff was talking about who they should help in...

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Helpful?
Thank slkallen
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We appreciate hearing from our guests whether it is with positive or not so positive comments. Our goal is to provide a perfect stay for every guest and it sounds like we missed that goal with you. Your compliments about the beauty of the resort, pool and pool staff are very nice to hear. I am disappointed and apologize for...

Phoenix, AZ
Reviewed 3 days ago NEW

We live just over the mountain from the Pointe Hilton Tapatio Cliffs Resort, and have stayed there, when my wife was interviewing for a position in The Valley of the Sun. We have put up visiting family there on two previous occasions, and as HHonors Diamond members, with millions of HHonors points, we have usually used those points for the...

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Thank Bill_Hunt_AZ
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We value your business as a HHonors Diamond member and appreciate your taking the time to post this detailed review. Thank you for choosing our property to host your family when they come to visit you. Your many compliments are very much appreciated. Although you haven’t personally stayed with us in 19 years, we hope one day you will come...

Excelsior, Minnesota
Reviewed 3 days ago NEWvia mobile

Very disappointed. Not a 4-star resort as advertised. Its a 2.5 or 3 at best. It's basically one big motel with a water park in the middle. No room available when we arrived at 1pm. Didn't get checked in until 3:30. Have large suite, but won't allow us a roll away for my teenage son. This place needs some serious...

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3Thank Justinaks
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

I apologize for your disappointing stay. We have been fully occupied over these Spring Break weeks and we do our best to check guests into a suite prior to the 4pm check in time. Rollaways were discontinued several years ago and I am sorry if there was a miscommunication relative to our providing them. I hope that there were some...

Bellingham, Washington
Reviewed 3 days ago NEWvia mobile

We are currently staying at this resort, and it has been extremely disappointing from the get go. When we checked in the guy was not the least bit friendly, he did not give us a map of this huge property or any information on amenities. We went back down and asked the concierge finally. We have no clue how late...

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Helpful?
Thank Traci H
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We take guest reviews seriously and I am very sorry to hear about your disappointing stay. I completely understand your irritation and in no way is this acceptable guest service. Thank you very much for speaking with a member of my leadership team yesterday about your dining experience as well as the other aspects of your stay. I hope his...

Mesa, Arizona
Reviewed 4 days ago NEWvia mobile

We stayed here since we were going to Different Pointe Of View restaurant for our 10 year anniversary. The room was nice, but there were a few downsides, we could hear the air conditioner running in the next room over, the toilet paper is awful, the water cost $4 a bottle, it would make sense to offer a complimentary bottle...

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1Thank SpontaneousTraveler8
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Happy 10th Anniversary. We appreciate your choosing our property to celebrate your momentous occasion. It is nice to hear that you enjoyed your overall stay but I am sorry to hear that we missed with some aspects of your visit Our Pointe In Tyme lounge is open until 11pm on Friday nights. If you frequent Hilton Hotels, we encourage you...

Seattle, WA
Reviewed 4 days ago NEWvia mobile

After reading about the $9 million renovation, we decided to give it a try. Cheaper than some of the other 4 and 5 star hotels in the area. Unfortunately it doesn't appear that we have one of the renovated rooms, despite paying for the most expensive executive suite. Tired and dirty carpet. Kitchenette with no dishes whatsoever. One shower with...

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2Thank chicken1
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your feedback. We completed a renovation on all of our standard suites last Fall. The larger suites were not part of that renovation. Those suites feature a wet bar with sink and microwave but not a kitchenette. I apologize for any miscommunication you received about our providing rollaways. We discontinued using them several years ago. We value...

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Amenities

Highlights
  • Pool
  • Free Parking
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Golf course
  • Hot Tub
  • Tennis Court
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Free Internet
  • Public Wifi
  • Free High Speed Internet ( WiFi )
Services
  • Free Parking
  • Room Service
  • Business Center with Internet Access
  • Dry Cleaning
  • Meeting Rooms
  • Laundry Service
  • Concierge
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
  • Breakfast Available
Official Description (provided by the hotel)
The tradition of delivering exceptional service and one of Phoenix's most unique resort experiences continues with a $8.5 million dollar renovation and redesign of the resort's expansive, 544 two-room standard suites. Guests can expect an experience made special through quality accommodations and superior service. Enjoy a surplus of perks and amenities coupled with breathtaking mountain views, exquisite water features, fine dining, on-site spa, world-class golf and so much more. Pointe Hilton Tapatio Cliffs sets the standard in beauty, service and convenience of location. ... more   less 

Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020-1176
Location: United States > Arizona > Central Arizona > Phoenix
Price Range: $127 - $369 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
Number of rooms: 584
Reservation Options:
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Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Hotel Style:
#4 Top resorts Hotel in Phoenix
#6 Spa Hotel in Phoenix
#11 Luxury Hotel in Phoenix
#62 Business Hotel in Phoenix
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Questions & Answers

Here's what travelers have asked, with answers from Pointe Hilton Tapatio Cliffs Resort staff and other travelers.
39 questions
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Questions? Get answers from Pointe Hilton Tapatio Cliffs Resort staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Try to get away from the main lobby area. Its definitely worth it to upgrade to a Cliffside or Mountain Suite.”
 of 5 bubbles EMSkyles, yesterday | Read review
“Main building in best. Mountain view second best. Building 9 not good.”
 of 5 bubbles 397mattp, 6 days ago | Read review
“Go somewhere else”
 of 5 bubbles DMurrayAZ, 1 week ago | Read review
“See my review - ask for area best for reason(s) you are there. The resort fee, which includes the in-room wifi, is standard, but worth it!”
 of 5 bubbles ginasP2064CN, 1 week ago | Read review
“do not accept building 21 until the elevator is fixed”
 of 5 bubbles Charlie3446, 1 week ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question