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Pointe Hilton Tapatio Cliffs Resort

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Pointe Hilton Tapatio Cliffs Resort
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2,286 Reviews from our TripAdvisor Community

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Showing 2,185: English reviews
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW via mobile

The room was much improved since our last stay 7 years ago. I was very impressed with the cleanliness, comfy beds (even the sofa bed), new looking furniture, and the wonderful view! And so quiet! I'm glad the rooms are getting renovated and updated. Hopefully some of the common areas will too. Yes, the hills were bothersome, but the shuttle... More 

Helpful?
1 Thank Liz A
Level Contributor
7 reviews
7 hotel reviews
4 of 5 stars Reviewed 3 days ago NEW via mobile

Huge resort. We had to use the map they gave to get around or you may get lost. Very tight parking at night. Clean room. Overall quiet hotel/resort even when near the pool. Beds were comfortable for what they offered. Wifi was pretty good speed.

Helpful?
Thank minetaridge
Gardena, United States
1 review
5 of 5 stars Reviewed 3 days ago NEW

Point Tapatio Resort Phoenix AZ is located in a beautiful spot nestled in the mountain. The pools, waterfall, spa, hiking trails, gym and facility are fantastic. The staff is friendly, helpful and efficient. It is definitely a place for families in addition to business. I was there on business and took my family with me and they had a great... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Martin M
Albuquerque, New Mexico
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed 5 days ago NEW

The hotel was amazing. The view from our room was spectacular. The water park was a blast, & they even had movie for the kids at night. The only down side is the parking, but they have complementary shuttles.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
1 Thank mellisav2016
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for telling us about your stay. We always love hearing that our guests had a great time. We hope to have the opportunity to serve you again. More 

Avondale, Arizona
1 review
4 of 5 stars Reviewed 6 days ago NEW

Would have liked an included breakfast. The pools were great. The mini fridge was stocked but with 3 young children it became more of a hassle than a nice addition. We did not have any room in the fridge for cold water or snacks since the fridge and cabinet were full of things trying to be sold.

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank samanthad621
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your feedback. Items in our mini bar can be removed to make room for your things. We only ask that they be placed nearby for inventory purposes. Our Pointe In Tyme restaurant is open for breakfast and offers a full menu. It’s not common for a resort that has a restaurant serving breakfast to offer a free... More 

Phoenix, Arizona
Level Contributor
26 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
3 of 5 stars Reviewed 6 days ago NEW

The staff is fantastic for the most part. The resort itself could use a complete makeover. The rooms themselves are comfortable but the exterior is in sad shape and the handrails when available are just nasty.. Getting around is difficult due to the congested roads and lack of sidewalks. Parking is challenging in most areas due to the narrow roads... More 

Helpful?
Thank Mike Q
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for telling us about your stay. We offer valet parking and complimentary shuttle service throughout the property. We are in the middle of a suite renovation that will be complete by October 1st. We hope that your stay was enjoyable aside from the things mentioned and we would very much like to have you return to see our... More 

Phoenix, Arizona, United States
2 reviews
4 of 5 stars Reviewed 6 days ago NEW

Nice place, but it had shortcomings inconsistent with its rating as a high-end resort in the Southwest. Their elegant 4-star restaurants featured a very limited choice of middle-of-the-road food and didn't include much of anything "signature Southwest" to reflect their location. I would expect similar menus in the Midwest or New England. There was no air vent in the bathroom... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Julie S
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

We appreciate your taking the time to provide us with feedback about your stay. Thank you for the 4 star rating even though we didn’t live up to your full expectations. In addition to pastries for breakfast, our Starbucks offers yogurt parfaits, a variety of oatmeal, cold cereals, bagels, fruit cups, fresh fruit and health bars. It’s nice to hear... More 

Portland, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

The pictures of the hotel were much nicer than the actual property. It is great for families because the pools are kid friendly, but not recommended if you are trying to enjoy a weekend alone with a significant other. The adult pool is nice to get away from the kids, but still nothing special. The best part of this hotel... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Kayla A
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for your feedback. We have 8 pools some of which are in secluded areas offering the quiet atmosphere you were looking for. We appreciate your business and hope you will come back again to see our new look. More 

Phoenix, United States
1 review
5 of 5 stars Reviewed 1 week ago

The gift store attendant was pleasant. The Starbucks attendant was delightful. The pool area staff very courteous and attentive. I do want to say that we ordered room service both nights and the young gentleman who served us both nights was wonderful-very polite, engaged in conversation with my grandsons, explained to me what to do with the tray, etc. Very... More 

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Heather S
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

Thank you for choosing to stay with us for your family getaway. The compliments about our team members is most appreciated. We value your business and hope you come back again soon. More 

Tomah, Wisconsin
1 review
2 of 5 stars Reviewed 1 week ago

The hotel has become a very Poor quality hotel . Customer service was definitely poor. We made a few birthday requests for breakfast that were not met and we have stayed at this redirtvforcseveral years. I should have followed my insincibcts and stayed in Scottsdale at a nicer resort

Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Dawn L
RonSimon, General Manager at Pointe Hilton Tapatio Cliffs Resort, responded to this review

It’s disappointing to hear that you did not enjoy your stay. We are known for our exceptional customer service and I am sorry that was not your experience. We are in the middle of a suite renovation which is scheduled to be complete by October 1st. We hope you will give us another try if your travels bring you back... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Free High Speed Internet ( WiFi )
  • Room Service
  • Free Parking
  • Fitness Center with Gym / Workout Room
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Pointe In Tyme at Pointe Hilton Tapatio Cliffs Resort
Pointe In Tyme at Pointe Hilton Tapatio Cliffs Resort
Cuisines: American, Gluten Free, Southwestern
Things to do
  • Pool
  • Restaurant
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
  • Fitness Center with Gym / Workout Room
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Paid Wifi
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Internet
Services
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Conference Facilities
  • Room Service
  • Free Parking
  • Business Center with Internet Access
  • Laundry Service
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
After an elaborate $25 million dollar renovation the Pointe Hilton Tapatio Cliffs Resort has received the distinctive AAA Four-Diamond Award and guests can expect an experience made special through quality accommodations and superior service. Whether visiting for business or pleasure, you will enjoy all-suite accommodations; complimentary access to our expansive water feature; unique dining experiences; championship golf; relaxing spa and salon services; an array of shopping options. ... more   less 

Additional Information about Pointe Hilton Tapatio Cliffs Resort

Address: 11111 North 7th Street, Phoenix, AZ 85020
Location: United States > Arizona > Central Arizona > Phoenix
Price Range: $89 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Pointe Hilton Tapatio Cliffs Resort 4*
Number of rooms: 584
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton Hotels, Expedia, Hotwire, Odigeo, getaroom.com, Hotels.com, Priceline and Jetsetter so you can book your Pointe Hilton Tapatio Cliffs Resort reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Pointe Hilton Tapatio Cliffs Hotel Phoenix
Hilton Hotel Phoenix
Hilton Phoenix
Phoenix Hilton
Hotel Style:
#6 Top resorts Hotel in Phoenix
#8 Spa Hotel in Phoenix
#13 Luxury Hotel in Phoenix
#62 Business Hotel in Phoenix
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