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TownePlace Suites Phoenix North

#68 of 177 Hotels in Phoenix
Certificate of Excellence
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133 Reviews from our TripAdvisor Community

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Showing 129: English reviews
El Paso, Texas
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 stars Reviewed 1 week ago

I'm a business traveler who is out of town 75% each month. I have established Gold Elite status with Marriott Rewards and Spire Elite status with IHG Rewards. I chose to stay at the TownePlace Suites off I-17 North last April 2016 for two reasons: 1) central location to my 10 clients and 2) I get to cook my meals... More 

Helpful?
1 Thank Trailblazer2012
TMIHospitality1, Manager at TownePlace Suites Phoenix North, responded to this review

Dear Trailblazer2012, Thank you for reviewing the TownePlace Suites Phoenix North. I am glad to hear our location was convenient for you. We pride ourselves in offering exceptional service, however it appears that your last stay with us was not up to our normal level of hospitality. I apologize we did not provide you with the kitchen accessories you preferred.... More 

San Diego, California
1 review
5 of 5 stars Reviewed 4 weeks ago

I checked in to this hotel and i was welcomed by Emiliano with a big smile. Check in was fast and easy. My room was clean and had a little kitchen. Great customer service from the moment i walked in till the moment i checked out. I'd come back again.

Helpful?
Thank omniarabdulkarim
1 review
5 of 5 stars Reviewed 4 weeks ago

Our room was a nice haven from the desert heat of Phoenix. The full kitchen was a nice surprise. We didn't use it except for the fridge but next time we will plan ahead and save money on eating out. The bed was very comfortable and the internet speed was great. WE will definitely stay there again.

Helpful?
Thank gary h
Phoenix, Arizona
1 review
4 of 5 stars Reviewed May 26, 2016

the room(319) was very nice,super clean, nice little kitchen . the customer service was great & the breakfast they had was the best I have ever...Pool was maintain well and Gym is also good. Evening they have some cookies, popcorn, etc.. it is tempting one..

Helpful?
Thank Karthik C
Seattle, Washington
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 stars Reviewed May 18, 2016

Stayed here last week as a family of 5 in a 2 bedroom suite. Pros: Check in was easy with the Marriot mobile app. Received complimentary water bottle. CONS : We asked for few towels to the room which we had to collect from the front desk and they call it room service. This is the first time in our... More 

Helpful?
1 Thank LSN88
TMIHospitality1, Manager at TownePlace Suites Phoenix North, responded to this review

Dear LSN88, Thank you for reviewing the Towneplace Suites Phoenix North. I am glad to hear you had an easy check-in. However, I sincerely apologize that we did not deliver the service you expected and deserved. It is our goal to provide exceptional service to our guests, so all feedback is appreciated and will be used to make improvements to... More 

Park City, Utah
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed May 18, 2016

Recently stayed in Phoenix (Tempe) for a conference during one of the busiest weekends in the city and was upgraded to the suite-style rooms at Towne Place. It was so comfortable, quiet, clean and affordable - like having our own apartment just outside the city. Well worth the deal.

Helpful?
Thank Victoria B
2 reviews
4 of 5 stars Reviewed May 17, 2016

the room was very nice,super clean, nice little kitchen . the customer service was great & the breakfast they had was the best I have ever had at similar hotels which offer a free breakfast, good selection over other places & it was good!

Helpful?
Thank stepheng146
Benson AZ
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed May 17, 2016 via mobile

Springhill suites, next door, was booked and suggested we stay here. Had a two room suite with kitchen which was nice and the price was very reasonable fir the accommodations. Having stayed at Springhill the week before we may have been a bit spoiled by their great staff, as we were not impressed at all by the TownePlace staff. We... More 

Helpful?
1 Thank PizzaguyBensonAZ
TMIHospitality1, Manager at TownePlace Suites Phoenix North, responded to this review

Dear PizzaguyBensonAZ, Thank you for reviewing the TownePlace Suites Phoenix North. I am glad to hear you liked your two bedroom suite, as well as our continental breakfast. However, I apologize for not providing the impressive service you deserve. These comments will be discussed with my team members as we continue to work towards impressing guests. We hope that you... More 

Spring Lake, Michigan
Level Contributor
24 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 stars Reviewed April 6, 2016

We were in town for 4 days for a wedding and stayed here in a 2 bedroom, 1 bathroom suite. It was clean and quiet. Décor is a little outdated--but beds were comfy, a/c was good, and staff was friendly. Breakfast was basic--but more than adequate. Towels could be larger--but there were plenty. The pool is small--but it was clean... More 

Helpful?
Thank springlakekathy
Randolph, NJ
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed April 1, 2016

We flew in late last night, and wanted a place on the North side of town so that we could get started early on our family road trip and skip the Phoenix traffic. The suites are clean & updated, with comfy furniture, tons of power outlets, and friendly & helpful staff.

Helpful?
Thank Joe C
Questions? Get answers from hotel staff and past guests. Ask a question

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Questions? Get answers from hotel staff and past guests. Ask a question

Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
About the property
  • Pets Allowed ( Dog / Pet Friendly )
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
Room types
  • Kitchenette
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Business Center with Internet Access
  • Dry Cleaning
  • Self-Serve Laundry
  • Free Parking
  • Meeting Rooms
  • Laundry Service
  • Multilingual Staff

Additional Information about TownePlace Suites Phoenix North

Address: 9425 North Black Canyon Highway, Phoenix, AZ 85021
Location: United States > Arizona > Central Arizona > Phoenix > North Mountain
Price Range: $69 - $190 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — TownePlace Suites Phoenix North 2.5*
Number of rooms: 95
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Also Known As:
Towneplace Suites Phoenix Metrocenter Mall Hotel Phoenix
Hotel Style:
#10 Best Value Hotel in Phoenix
#21 Business Hotel in Phoenix
#21 Family Hotel in Phoenix
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