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JW Marriott Phoenix Desert Ridge Resort & Spa

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5350 East Marriott Drive, Phoenix, AZ 85054-6147
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (1648)
Room & Suite (455)
Pool & Beach (206)
What is Travelers’ Choice?
Tripadvisor gives a Travelers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travelers and are ranked within the top 10% of properties on Tripadvisor.
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What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 04/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from JW Marriott Phoenix Desert Ridge Resort & Spa
Updated 04/12/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#19 of 186 hotels in Phoenix
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders GreenPartner
Pursue your passions and discover award-winning service at the AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa. Our hotel in Phoenix, Arizona, showcases an array of extraordinary amenities for couples, groups and families, including an on-site spa, championship golf at Wildfire Golf Club, seventeen pickleball courts, five pools and a lazy river. Stretch out in gracefully designed rooms and suites with luxury bedding, modern technology and floor-to-ceiling windows; many feature views of the mountains, golf club or resort pools. Invigorate your mind and body at Revive Spa, or play a round on one of our two immaculate golf courses, designed by Arnold Palmer and Nick Faldo.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Golf course
Babysitting
Paid public parking on-site
Paid wifi
Hot tub
Lazy river
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Restaurant
Breakfast available
Breakfast buffet
Vending machine
Poolside bar
Tennis court
Aerobics
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Spa
Body wrap
Couples massage
Facial treatments
Head massage
Manicure
Massage
Pedicure
Waxing services
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Self-serve laundry
Ironing service
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Flatscreen TV
Sofa bed
Walk-in shower
Housekeeping
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Bottled water
Iron
Wake-up service / alarm clock
Refrigerator
On-demand movies
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Family
Languages Spoken
English, Spanish
Hotel links
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3250Reviews106Q+A100Room tips
Traveler rating
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Popular mentions
Tiffany P wrote a review Oct 17
2 contributions1 helpful vote
We stayed here for our yearly anniversary vacation we always pick a local luxury resort to have some quiet time with each other away from our kids. We chose this location because as active Marriott Bonvoy members we thought we would give this resort a try as we have never been here. We loved the property and the amenities but as we were attending the spa we had our “do not disturb sign” on our room and someone entered our room with a hotel key and stole many valuables out of our room. We reported it to the front security they made it feel not very important which I don’t take lightly. We still haven’t heard anything back from them and they didn’t even reach out to try and offer any discounts or anything to help us feel better about what we experienced. Honestly I was freaked out to stay in our room thinking there is someone just going in rooms while people are gone and taking things. We are avid travelers and stay at nice resorts to have an exceptional experience and try to avoid this kind of thing. I will 100% not return here or recommend this property to anyone as they obviously don’t know what kind of people they are hiring or have security to figure these things out.
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Date of stay: October 2021Trip type: Traveled as a couple
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 3 days ago
Dear Tiffany P, First and foremost, thank you for your loyalty to our hotels. We strive to offer our guests authentic and enriching experiences, and we are disappointed if we did not meet these expectations. We sincerely apologize for any negative experience related to your recent visit and if you felt our associates were not considerate of the situation. Please know, any accusations of theft are taken very seriously, and we appreciate your patience as we investigate. Our hope is to resolve this situation quickly and follow up with you directly. We are grateful for your patience in the meantime. Best Regards, Brianna Duerr Guest Experience Specialist
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Dealmaker wrote a review Oct 4
Sandy Springs, Georgia1054 contributions397 helpful votes
I just attended a large 1900 person conference at this hotel. The resort was full staffed with very friendly people. Check in and check out was swift and professional. The F&B for the events was 5 star, The grounds are beautiful and well maintained. 2 championship golf courses. The only negative is my room was slighly dated. I would definatley come back on my own to this resort.
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Date of stay: September 2021
Value
Rooms
Service
Trip type: Traveled on business
Room Tip: Overlloking the pool or garden
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 2 weeks ago
Dear Dealmaker, Thank you for sharing about your stay at JW Marriott Phoenix Desert Ridge Resort & Spa. We appreciate the flattering remarks, and we are glad you enjoyed our inspired service and surroundings. We are committed to quality and craft and are pleased knowing our two championship golf courses and innovative dining enhanced your visit with us. We appreciate the feedback that helps us elevate our guest experience. Thank you once more for choosing us while you were here for a conference, and we look forward to seeing you again on your next visit to our beautiful city. Best Regards, Brianna Duerr Guest Experience Specialist
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boikjess wrote a review Sep 2021
Phoenix, Arizona13 contributions37 helpful votes
Let me start the review by saying…. Stay at the Princess and not the JW! Minimal amenities, very few food options and poor customer service. Breakfast is grab and go only, with no pool service until 11 and closing at 5 or 6 depending on the day. Covid is real, but most resorts and companies don’t continue to use this an excuse for poor customer service and lack of amenities. The JW uses this as an excuse over and over. Want to go to the lazy river? There are more deflated tubes thrown in an ugly pile than tubes available to guests. We saw more than one disagreement about who had the right to a tube. For the same price you can stay at the Princess. Better location, multiple pools, cleaner, WAY better food, AMAZING service and no lack of amenities. I now remember why we switched for our monthly staycation and won’t be coming back.
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Date of stay: September 2021Trip type: Traveled with family
4 Helpful votes
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 4 weeks ago
Dear boikjess, Thank you for choosing us for your recent visit. We want every guest to experience an enriching stay and attentive service throughout their time with us, and we hope you will accept our apologies for anything other than a perfect stay. We are grateful for your feedback, and we have shared your concerns with the appropriate individuals as we are continually striving to improve our guest experience. We appreciate your patience and hope you will consider staying with us again. Best Regards, Dominic Priola Guest Experience Specialist
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CARose wrote a review Sep 2021
California576 contributions604 helpful votes
We had the pleasure of the Griffin Club experience during our 4 night stay September 3-7. Having never experienced the Griffin Club prior, we had no idea what to expect. Our expectations were far exceeded and would not hesitate to return. The club is open daily from 7am – 9pm starting with chef prepared breakfast, Bloody Mary’s and Mimosas. Midday lunch with beer and wine, hosted premium bar later afternoon with Hors d’oeuvres, followed by the chef station, concluding with Dessert sampling. At any time, soda, bottled water, tea/coffee, snacks, candy station, and Griffin Club cookies are available. The highlight is the staff. Exceptional service that wasn’t forced, but genuine personal interest and caring for each guest. We must recognize Pat. What a pleasure it was to be in her company. She goes above and beyond to make sure you have what you need, and you’re enjoying your stay. And if you’re not satisfied, she will make it right. Her customer service should be modeled. She sets the bar high. Thank you, Pat. We look forward to returning.
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Date of stay: September 2021
Service
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 5 weeks ago
Dear CARose, It was our pleasure having you at the JW Marriott Phoenix Desert Ridge Resort & Spa, and we appreciate you taking the time to leave a review. We are thrilled that you could take advantage of our exclusive Griffin Club experience. Our Chef prepared breakfast buffet, midday lunch, hors-d'oeuvres, and premium bar as well as business amenities, and enhanced service are all crafted to elevate your stay. Thank you once more for choosing us, and we look forward to your next visit. Best Regards, Dominic Priola Guest Experience Specialist
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Neil P wrote a review Sep 2021
Evanston, Illinois25 contributions6 helpful votes
I’ve been coming here for 15+ years and it’s our go-to place in Arizona for a great resort stay. The property is showing its age a bit, but it’s still a nice property. The pools are clean and varied (though they converted the best pool to an extra fee area). Meritage is a great placed for dine - special shout out to Connor at the bar, who provides exceptional service. The other restaurants are great, as well. It’s a great place for golf - 36 wonderful holes - lots of fun to play. The staff at the golf course are first-rate at making you feel at home and getting you out on the course. Special “thank you” to Justin, who is a great representative of the Marriott brand. I’ll definitely return.
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Date of stay: September 2021
Rooms
Cleanliness
Service
1 Helpful vote
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Response from Team Marriott, Guest Services / Front Office at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded Sep 13, 2021
Dear Neil P, Thank you for your loyalty to our hotel, and we were glad to welcome you to JW Marriott Phoenix Desert Ridge Resort & Spa once again. It is rewarding to know you continue to enjoy not only our beautiful pools and our two championship golf courses but also our tailored hospitality and dining at our restaurants. We will love to share your compliments with our team, especially Connor and Justin. We appreciate your feedback and look forward to your next visit. Best Regards, Dominic Priola Guest Experience Specialist
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PRICE RANGE
$250 - $680 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott desert ridge resort & spa phoenix hotel phoenix, jw marriott desert ridge resort and spa phoenix, jw marriott phoenix, marriott phoenix, phoenix marriott
LOCATION
United StatesArizonaCentral ArizonaPhoenixDesert Ridge
NUMBER OF ROOMS
950
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Frequently Asked Questions about JW Marriott Phoenix Desert Ridge Resort & Spa
Which popular attractions are close to JW Marriott Phoenix Desert Ridge Resort & Spa?
Nearby attractions include Desert Ridge Marketplace (0.6 miles), AMC Desert Ridge 18 (0.6 miles), and Almost Psychic LIVE!: Magic Show & The Mind Reader (0.6 miles).
What are some of the property amenities at JW Marriott Phoenix Desert Ridge Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Phoenix Desert Ridge Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Phoenix Desert Ridge Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Phoenix Desert Ridge Resort & Spa?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott Phoenix Desert Ridge Resort & Spa?
Conveniently located restaurants include Roy's Restaurant - Desert Ridge, Stonegrill, and Ocean Prime.
Are there opportunities to exercise at JW Marriott Phoenix Desert Ridge Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Phoenix Desert Ridge Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at JW Marriott Phoenix Desert Ridge Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott Phoenix Desert Ridge Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Phoenix Desert Ridge Resort & Spa?
The staff speaks multiple languages, including English and Spanish.