JW Marriott Phoenix Desert Ridge Resort & Spa
5350 East Marriott Drive, Phoenix, AZ 85054-6147
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About
#20 of 185 hotels in Phoenix
Location
4.4
Cleanliness
4.7
Service
4.5
Value
4.0
Travelers' Choice
GreenLeaders GreenPartner
Reward yourself with a getaway beyond imagination at the newly transformed AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa. Whether here for a family vacation, business meeting, romantic getaway, or special event, discover refreshment at one of our five sparkling pools, complete with a lazy river, thrilling waterslide, private cabanas, and exclusive poolside suites in Phoenix, Arizona. If wellness is on the agenda, 17 pickleball courts, two championship 18-hole golf courses––designed by Arnold Palmer and Nick Faldo––and the rejuvenating Revive Spa await. From delicious breakfast buffets to yummy poolside fare, when it’s time to refuel, you’ll find something to satisfy every appetite at one of our six restaurants––including the temptations of celebrity chef Angelo Sosa at our newest culinary addition, Tia Carmen. And at the end of each fulfilling day, relax in the reimagined comfort of your guest room or suite while you enjoy the breathtaking view from your floor-to-ceiling windows of the mountains, golf course, or resort pools.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Bicycle rental
Game room
Babysitting
Paid public parking on-site
Hot tub
Lazy river
Pool / beach towels
Outdoor pool
Heated pool
Fitness / spa locker rooms
Fitness classes
Sauna
Coffee shop
Restaurant
Breakfast available
Breakfast buffet
Complimentary Instant Coffee
Complimentary tea
Outdoor dining area
Wine / champagne
Vending machine
Poolside bar
Golf course
Horseback riding
Tennis court
Aerobics
Patio
Waterslide
Children Activities (Kid / Family Friendly)
Kids club
Pets Allowed ( Dog / Pet Friendly )
Car hire
Taxi service
Business Center with Internet Access
Conference facilities
Banquet room
Meeting rooms
Photo copier / fax In business center
Spa
Body wrap
Couples massage
Facial treatments
Manicure
Massage
Pedicure
Salon
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
Outdoor fireplace
Outdoor furniture
Shops
Sun deck
Sun loungers / beach chairs
Sun umbrellas
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
Self-serve laundry
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Room features
Bathrobes
Air conditioning
Desk
Fireplace
Coffee / tea maker
Cable / satellite TV
Sofa bed
Walk-in shower
Housekeeping
Interconnected rooms available
Private balcony
Room service
Safe
Seating area
Sofa
Telephone
Wardrobe / closet
Bottled water
Iron
Private bathrooms
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Complimentary toiletries
Hair dryer
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Room types
Mountain view
Landmark view
Pool view
Non-smoking rooms
Suites
Family rooms
Good to know
HOTEL CLASS
HOTEL STYLE
Family Resort
Family
Languages Spoken
English, Spanish
Location
51Somewhat walkable
Grade: 51 out of 100
39Restaurantswithin 0.75 miles
9Attractionswithin 0.75 miles
5350 East Marriott Drive, Phoenix, AZ 85054-6147
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3358Reviews115Q+A100Room tips
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5-star hotel with all the amenities. The biggest pillows I've ever tried to sleep on however. Take advantage of the continental breakfast which has everything you really need to eat. Get up early enough to enjoy the outdoor seating. Really relaxing. Great service.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded today
Dear Bemlaw, Thank you for sharing about your stay at JW Marriott Phoenix Desert Ridge Resort & Spa. We appreciate the flattering remarks and are glad you enjoyed our inspired service, comfortable accommodations, as well as the breakfast we serve. We look forward to seeing you again on your next visit to our beautiful city. Best Regards, Theresa Campici Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Great service from Marriott Staff in all areas of the Hotel! Housekeeping was fantastic by IRMA who was so attentive and helpful! AUTUMN at Twenty6 restaurant out on the covered connecting porch was bubbly and great attitude despite the demanding crowd she was hit with and a great place to grab a bite. MICHELE, JOSE, ALFREDO, and MARIA were wonderful servers and attendants in the at our corporate events and did their best to deal with the enormous crowd at the outside dining patio and in the ballroom. The hotel has a great spa that feels like an oasis in the desert hotel where I had a luxurious manicure and pedicure for 100 minutes by SPIDER CLOUD who delivered excellent service and my nails looked amazing!!! I watched an entire hotel staff work the best from gift shops, front desk, bell men, to room attendants to maintenance crews. The hotel grounds are immaculate and I hope we are able to come again. Thank you Marriott for a wonderful stay! :)…
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Date of stay: May 2023Trip type: Traveled on business
Value
Location
Service
Room Tip: Don't miss the Amazing Spa time with Spider Cloud :)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded yesterday
Dear JWatching, Thank you for being our guest at JW Marriott Phoenix Desert Ridge Resort & Spa. We love knowing you had an outstanding visit and our associates left a great impression. They work tirelessly to provide genuine, tailored service that is meant to inspire and shape your journey. We will enjoy sharing your kind comments with all of them. We are especially pleased you loved our elegant property and Revive Spa. Thank you also for the kind review, and we look forward to accommodating you again soon. Best Regards, Theresa Campici Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I wish there was a way to share the sound from this room. I got upgraded to a luxury suite which is beautiful but for the second night there are conference parties right outside my window/balcony and the sound is atrocious. Don’t plan on going to bed before 11 or bring earplugs.
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Date of stay: June 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded yesterday
Dear AshleyJ976, Thank you for choosing us and also for reviewing your stay. We want to extend our apologies for the noise concerns you experienced from the conference at our hotel. We are grateful for your patience and for the feedback that helps us improve our guest experience. We hope to host you again to provide you with the inspiring and enriching visit you deserve. Best Regards, Theresa Campici Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
While our memorial weekend hotel stay was nice I will never stay again and here’s why…after check out noticed my credit card had been wracked up with all kinds of charges (almost $2,000 worth) from this hotel on top of the actual charges for my two night stay. I immediately called and was told “Oh we over charge your card to make sure there are enough funds for your stay, they will drop off.” First off, isn’t almost $2,000.00 a bit much to put on my card to ensure $870 will go through??? So I kept on top of this to make sure they did and all did except for one charge of $323.07. I once again call back and after long waits and hold times I’m told “sorry we can’t find where we charged you that, call you credit card company and find out what that charge is about.” How is my credit card company going to know why you charged me some random amount???? So now I have to fight this charge and the hotel just washes their hands of it! Be real careful giving this hotel your credit card number!!!!…
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 5 days ago
Dear 640dellej, Thank you for choosing to stay at our hotel during the Memorial Weekend. Although you had a nice experience here, we are genuinely sorry for the billing-related concerns you outlined that are yet to be resolved. Please allow us to review the charges on your bill to check for any incorrect transactions. We appreciate your patience and understanding in the meantime. Best Regards, Theresa Campici Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
This was our first stay at a JW Marriott for the long holiday weekend. Although we ran in numerous issues while staying at the hotel, this is not the purpose of this review. I wanted to write this review to recognize the OUSTANDING customer service of Brandy, Kyra and Laura who went above and beyond to ensure that we were taken care of for each issue that came up. They were professional, courteous and friendly in dealing with these issues. Most importantly, I hope the JW Marriott recognizes them for their exemplary work. Brandy, Kyra and Laura thank you again for everything you did! Customer service - 10 out of 10.
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Date of stay: May 2023
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 1 week ago
Dear 340tarap, Thank you for being our guest at JW Marriott Phoenix Desert Ridge Resort & Spa. We love knowing you had an outstanding stay and that our associates left a great impression. They work tirelessly to provide genuine, tailored service that is meant to inspire and shape your journey. We will surely share your kind compliments with Kyra, Brandy, and Laura; we appreciate you mentioning them by name. Thank you for the kind review, and we look forward to accommodating you again soon. Best Regards, Theresa Campici Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Beautiful Resort - we have been many times. The spa and food and staff are wonderful. One pretty big concern - they now sell pool passes to the general public on weekends. Saturday brought a completely transformed experience. It was PACKED - very few lounge chairs and the pools were really crowded. Cheesy bag searches at the gate to make sure no one brings outside food and drink. A visible number of pros trolling for business at the pool bar. Staff members getting verbally abused. If you are looking to relax, I would no longer visit on Saturday or Sunday - this place it too expensive to relive Caddy Shack on vacation.
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Date of stay: May 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
1 Helpful vote
Helpful
Response from Team Marriott, Owner at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded 3 weeks ago
Dear Vacation758888, Thank you for your loyalty to our hotel and for returning to us. Although your previous visits have been enjoyable on all levels, we are sorry to know you were not happy with your experience this time. We are very sorry for the inconvenience you had while at the pool and were unable to enjoy a lovely time. Additionally, we regret reading about your specific concern involving our associates. Valuable comments such as yours are always appreciated as it helps us deliver the enriching experience you should always expect from us. Your patience is valued, and we hope we will remain the hotel of choice for you on your next visit. Best Regards, Theresa Campici Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We'd stayed at this Marriott a couple of years ago and wanted to go back again for a long weekend. It was too hot to golf so we didn't bring our clubs this trip but still had a wonderful time. The resort is well kept, staff is professional and friendly. Definitely will be back.
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Date of stay: June 2022Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded May 3, 2023
Dear Kimberlin H, Thank you for returning to stay with us at JW Marriott Phoenix Desert Ridge Resort & Spa once again and for taking the time to post your fantastic review. It is always our passion to provide enriching experiences with attention to craft and detail; therefore, we are delighted to know you continue to love our well-maintained property and the dedicated service provided by our associates. We appreciate your business and look forward to your next visit. Best Regards, Theresa Campici Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We stayed here for three nights. This resort is beautiful and huge. The grounds are very attractively landscaped and well-maintained. So many pools to choose from! We enjoyed the lazy river and the driving range. I noticed that there are lots of great-tailed grackles who seem to enjoy the pool area too. Ambiance at night was very cozy and inviting, especially with all the outdoor seating and fire pits. The botanical garden (near the Starbucks) is charming and peaceful with several inviting, cozy seating areas to relax and watch the gila woodpeckers, rabbits, lizards, and gambel’s quails. Room was clean and modern. We had a lovely view of the pools, grassy lawn, and the distant McDowell Mountains. Service was good, and all the staff members we encountered were courteous. We had dessert every night there. The skillet cookie (warm chocolate chip cookie with caramel sauce and vanilla ice cream) was so delicious, we ordered it two nights in a row! Location is very close and convenient to the Desert Ridge Marketplace.…
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Date of stay: May 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded Apr 30, 2023
Dear Trail12264245877, Thank you for sharing about your stay at JW Marriott Phoenix Desert Ridge Resort & Spa. We appreciate the flattering remarks, and we are glad you enjoyed our inspired service and premium amenities. We are committed to quality and craft and are pleased knowing you enjoyed our epicurean delights along with our seamless service. We are also glad you could discover all that our outstanding location has to offer, and we hope to welcome you again soon for another well-balanced visit, crafted with our personal touch. Best Regards, Theresa Campici Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Stayed here for 3 nights for a conference. The hotel really caters to conferences. Not sure I would ever want to vacation here with so many people walking around in badges. Sort of would ruin the vacation vibe. I’m also nearly 2 weeks since check out and can’t get my Marriott Bonvoy points or elite night credits despite calling and calling. I keep being told it’s “coming” but doesn’t happen. The reservation never linked to my Bonvoy # (they claim) despite getting upgraded at check in for Titanium status and it being on my folio. It’s frustrating and it’s like the hotel doesn’t submit it. The rooms are excellent, I received a suite that was newly renovated with huge bathroom and comfy bed. It was also very quiet. There is a Starbucks on site which is convenient. Front desk staff was friendly and housekeeping came early no matter how early a window they were given. Very on top of things. Dinner at Roy’s was very good. Gym is enormous with tons of equipment but it was very crowded and they would serve it better to remove some of the bigger weight pieces that no one really uses. That would create more weight space and just overall walking space in the gym.…
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Date of stay: April 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Helpful
Response from Team Marriott, Owner at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded Apr 30, 2023
Dear BostonGirl02118, Thank you for your evaluation. We are glad you liked our gracefully appointed rooms and the service delivered by our devoted associates. We are also pleased to know you had a sumptuous dining experience at our on-site restaurant. That said, we are disappointed we did not meet all of your expectations. We also regret learning about the inconvenience you have endured in trying to obtain the Bonvoy points. I humbly request you please send me your reservation details at Theresa.Campici@marriott.com so that I can look into this. Your patience is appreciated, and I look forward to hearing from you. Best Regards, Theresa Campici Guest Experience Specialist Best Regards, Theresa Campici Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The good part, the front desk checkin person was really kind & cheery.. The locker room hostess was terrific as well. The locker room is TIRED, scuffed up walls, outdated colors and worn carpet. Yikes! Especially with your prices you have to update soon, if the budget is not there start by cleaning the carpet and painting the walls, the hallways to the therapy rooms are scuffed and tired looking. That’s is called upkeep. The towels are thin. Like sad and worn and small. The pool side towels that are striped-are worn, faded, and rough to the skin. Both sets belong in an old Holiday Inn. And that’s just a fact. The food and beverages were great, we had chips/salsa and a beverage each. The server was great. Our massages, we paid a small fortune for were 80 minutes and deep tissue. Both of us had only fair massages. SOO much oil, very little therapy in the technique. The therapists seemed new for both of us. Like we walked away shocked at how “not great” it was. We will try again once we get news there’s been a renovation there. Hopefully better luck next time!…
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Date of stay: April 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
2 Helpful votes
Helpful
Response from Team Marriott, Owner at JW Marriott Phoenix Desert Ridge Resort & Spa
Responded Apr 26, 2023
Dear 393eriks, Thank you for being our guest and for taking the time to share your comments. We are pleased you were satisfied in general, but we regret not meeting your expectations in some areas. We will share your feedback with the appropriate individuals, as our goal is to create enriching experiences with inspiring surroundings. We want to extend our apologies, and we hope to have another opportunity to show you our commitment to providing elevated, quality experiences. Best Regards, Theresa Campici Guest Experience Specialist
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$319 - $573 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
jw marriott desert ridge resort & spa phoenix hotel phoenix, jw marriott desert ridge resort and spa phoenix, jw marriott phoenix, marriott phoenix, phoenix marriott
LOCATION
United StatesArizonaCentral ArizonaPhoenixDesert Ridge
NUMBER OF ROOMS
950
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Frequently Asked Questions about JW Marriott Phoenix Desert Ridge Resort & Spa
Which popular attractions are close to JW Marriott Phoenix Desert Ridge Resort & Spa?
Nearby attractions include Desert Ridge Marketplace (0.6 miles), AMC Desert Ridge 18 (0.6 miles), and High Street (0.6 miles).
What are some of the property amenities at JW Marriott Phoenix Desert Ridge Resort & Spa?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a lounge.
Which room amenities are available at JW Marriott Phoenix Desert Ridge Resort & Spa?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at JW Marriott Phoenix Desert Ridge Resort & Spa?
Guests can enjoy an on-site restaurant, a lounge, and a poolside bar during their stay.
Is parking available at JW Marriott Phoenix Desert Ridge Resort & Spa?
Yes, paid public parking on-site and valet parking are available to guests.
What are some restaurants close to JW Marriott Phoenix Desert Ridge Resort & Spa?
Conveniently located restaurants include Stonegrill, Ocean Prime, and In-N-Out Burger.
Are there opportunities to exercise at JW Marriott Phoenix Desert Ridge Resort & Spa?
Yes, guests have access to a pool, a fitness center, and a sauna during their stay.
Are any cleaning services offered at JW Marriott Phoenix Desert Ridge Resort & Spa?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at JW Marriott Phoenix Desert Ridge Resort & Spa?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does JW Marriott Phoenix Desert Ridge Resort & Spa offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at JW Marriott Phoenix Desert Ridge Resort & Spa?
The staff speaks multiple languages, including English and Spanish.