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JW Marriott Phoenix Desert Ridge Resort & Spa

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#10 of 178 Hotels in Phoenix
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2,324 Reviews from our TripAdvisor Community

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Showing 2,286: English reviews
San Francisco, California
Level Contributor
242 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Was here for a 3 day meeting and loved the hotel. Great food, rooms, amenities and spa! The rooms were comfortable and well equipped. The internet was fast. The spa gym was great and the treatments in the spa were first rate. I look forward to returning next year.

Helpful?
Thank ReginaPhelps
Boston, Massachusetts
Level Contributor
13 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

It is immediately apparent that there are two very different ways to enjoy this hotel. First, there is family style with the Lazy River and activities such as a PJ night including dinner and a movie for kids 4 and up. (There is no charge for rafts, which was a surprise since many hotels nickle & dime you). Then, there... More 

Helpful?
Thank workaholicmom
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

What a wonderful memories you created during your recent stay with us - thank you so much for sharing them with our future travelers. We love to hear how fabulous and helpful our staff was during your stay and will certainly share your kind words with our team. We look forward to you next visit! Kimberly Geng, Guest Experience Specialist More 

Brooklyn, New York
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

Awesome place for vacation or business.. Excellent service and food. I would defiantly recommend this place.. Check out their beautiful pool and the outside relaxing area.. The staff are very nice and prices are very reasonable for a high quality food. Check out Roy's restaurant on the first floor

Helpful?
Thank allous5
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your wonderful review. We are pleased to hear how much you enjoyed your time with us. We hope that when your travels bring you back to Arizona, we have the pleasure of having you join us once again. Kimberly Geng, Guest Experience Specialist More 

Level Contributor
127 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Wonderful hotel and grounds. Pools nice, but painful with only one entrance that you can use. Both other entrances have card access but not allowed to us. Limited cable tv. Only a few channels. Conference food was great. Drinks in bar overpriced. Staff very friendly and helpful.

Helpful?
Thank Lance B
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are pleased that you enjoyed the hotel, grounds and received such great service from our staff. We appreciate your feedback and have shared your comments with our team. We hope to have you visit again soon! Kimberly Geng, Guest Experience Specialist More 

London, United Kingdom
Level Contributor
45 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We had an amazing 5 night stay at the JW. We were celebrating our son's 18th birthday and our anniversary and could not have asked for more. A big thank you to Kimberly who arranged for us to receive celebration cakes & wine delivered to our room which was a wonderful suite with a lovely terrace and the most amazingly... More 

Helpful?
Thank elliotj
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

It was our pleasure to have the opportunity to host your family's celebration weekend. We are delighted to hear how wonderful your time was and look forward to your next visit. Please reach out to us at any time for assistance with your future travel plans. Kimberly Geng, Guest Experience Specialist More 

Calgary
Level Contributor
111 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
4 of 5 stars Reviewed 5 days ago NEW via mobile

Stayed late September for a conference. Excellent staff, all super friendly and professional. Top notch hotel. Rooms have a variety of different views (or not) check with desk staff upon registration. Restaurants and bars were popular, and the food quite good. Conference food was some of the best I have had. Pools are relaxing and staffed to provide deck service.... More 

Helpful?
Thank VinceInCalgary
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are delighted to hear how wonderful your stay was and we appreciate your kind words on our conference food, we will definitely share your comments with our staff. We look forward to your next visit soon! Kimberly Geng, Guest Experience Specialist More 

Chicago, Illinois
Level Contributor
26 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
3 of 5 stars Reviewed 5 days ago NEW via mobile

Nicely designed spaces, comfortable beds, pools just the right temperature, very friendly employees who greet you with eye contact and a cheerful hello everywhere you go. One of the best massages I've had - ask for Susanna at Revive Spa. Starbucks on site, but .... I take it down an entire star for the food which was consistency served COLD!... More 

Helpful?
Thank FunFamilyAdventurers
MarriottDesertRidge, Executive Chef at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for review. We take great pride in offering each guest an exceptional culinary experience and we apologize that this did not happen during your recent stay. Please reach back out with your contact information at jwdesertridgeguestservice@marriott.com, so that I may speak with you personally. I look forward to hearing from you. Chef Michael Lamey More 

Plymouth Meeting, PA
Level Contributor
36 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

I recently stayed 6 nights at this hotel as part of a convention. The rooms were very nicely sized, very clean and the bathrooms were large and immaculate. The bed was comfortable and the majority of the staff were quite nice. In fact compared to many other convention hotels, they were extremely nice and many were actually interactive. The buffet... More 

Helpful?
Thank mpaws
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are pleased to hear that you enjoyed moments from your recent stay from our friendly staff to that tasty breakfast buffet. We also appreciate your feedback and would like to speak with you in further detail about your experience. Please reach out to us with your contact information at jwdesertridgeguestservice@marriott.com. We look forward to... More 

Denver, Colorado
Level Contributor
60 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed 6 days ago NEW via mobile

Overall the property is well maintained and the staff is very friendly. The grounds are large and it's easy to get turned around but I'd see that at most resorts. I had a room with a balcony that was also on the fringe of the atrium of the lobby. Great views! The downside was there was a party going well... More 

Helpful?
Thank DenTravelGuy
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your review. We are pleased to hear overall, your stay was enjoyable. We appreciate your feedback on our lounge area. We are a unique resort that offers the Griffin Club to all guests for a daily fee. We will forward your comments on to our front office staff to ensure they clearly explain all amenities that our... More 

New York City, New York
Level Contributor
58 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 stars Reviewed 1 week ago

I feel this hotel is better than average but not quite very good. The very good: The spa was amazing. Just amazing, so much so that we had a treatment a day. Hotel common area was gorgeous. Food here was also great. Breakfast was phenomenal and the meals we had for dinner at restaurants and room service were very very... More 

Helpful?
1 Thank Jack C
MarriottDesertRidge, Guest Experience Specialist at JW Marriott Phoenix Desert Ridge Resort & Spa, responded to this review

Thank you for your honest review. We are so pleased to hear how wonderful your time was at Revive Spa and that your dining experience was over the top. We want every guest leaving our resort thinking about their next visit and we are disappointed that you left feeling annoyed with an unresolved situation. Please reach out to us directly... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Spa
GreenPartner Learn More
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Food & drink at the hotel
Roy's - Desert Ridge
Roy's - Desert Ridge
Cuisines: American, Hawaiian, Pacific Rim, Seafood, Sushi, Asian, Polynesian
Things to do
  • Restaurant
  • Pool
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Spa
  • Hot Tub
  • Golf course
  • Tennis Court
Room types
  • Suites
  • Family Rooms
  • Non-Smoking Rooms
In your room
  • Air Conditioning
Internet
  • Paid Wifi
  • Paid Internet
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Children Activities (Kid / Family Friendly)
  • Dry Cleaning
  • Meeting Rooms
  • Concierge
  • Banquet Room
  • Self-Serve Laundry
  • Conference Facilities
  • Babysitting
  • Laundry Service
  • Multilingual Staff
Official Description (provided by the hotel)
Without peer among Phoenix resorts, the award-winning, AAA 4-Diamond JW Marriott Phoenix Desert Ridge Resort & Spa welcomes guests to its stunning 316 acres in the Sonoran Desert. Our captivating resort takes you to a place where luxury, personal service, invigorating recreation and excellent dining are in abundance. Guest rooms and suites feature private balconies or patios with dramatic desert vistas, mountain views, and tech-friendly amenities. This premier resort also impresses with the award-winning Revive Spa and championship Wildfire Golf Club, home to the LPGA Founders Cup. Families, couples and friends will find a variety of activities designed for all ages including our Wildfire Pool Complex complete with Lazy River and water-slide. Or just relax and enjoy each others company indoors or outside on one of many patios with our inviting fire-pits overlooking the resort's waterways. Among the leading North Phoenix, Arizona resorts, JW Marriott Desert Ridge is your one-stop vacation haven. ... more   less 

Additional Information about JW Marriott Phoenix Desert Ridge Resort & Spa

Address: 5350 E Marriott Drive, Phoenix, AZ 85054-6147
Location: United States > Arizona > Central Arizona > Phoenix > Desert Ridge
Price Range: $354 - $746 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — JW Marriott Phoenix Desert Ridge Resort & Spa 4.5*
Number of rooms: 950
Reservation Options:
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Also Known As:
Jw Marriott Desert Ridge Resort And Spa Phoenix
Jw Marriott Desert Ridge Resort & Spa Phoenix Hotel Phoenix
Jw Marriott Phoenix
Marriott Phoenix
Phoenix Marriott
Hotel Style:
#2 Top resorts Hotel in Phoenix
#3 Spa Hotel in Phoenix
#4 Romantic Hotel in Phoenix
#5 Luxury Hotel in Phoenix
#7 Business Hotel in Phoenix
#9 Family Hotel in Phoenix
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