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Holiday Inn North Phoenix

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Holiday Inn North Phoenix
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133 Reviews from our TripAdvisor Community

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Showing 130: English reviews
Jacksonville, Florida
Reviewed July 26, 2016 via mobile

Not my choice but was pleasantly surprise with the hotel. The room is clean and beds are comfy. The only downside is the breakfast is extra. The breakfast however is made fresh to order. The front desk is polite and very accommodating.

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Helpful?
Thank Chris F
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Hello Guest, We are glad you had enjoyed your stay with us. Thank you for your kind comments, please let us know if we can improve in any way.

Reviewed July 13, 2016 via mobile

Absolute worst management team I have ever experienced in hospitality. I have worked in hotels for 20 years and never seen such a lack of customer service or care by any means. I have called the hotel over 20 times in the last three weeks to report the issue I'm about to explain. I have not received a single phone...

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Helpful?
2Thank Toy H
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear Guest, We highly apologize for the number of issues you faced during your stay. We would deeply like to apologize for that. Our goal is to provide 100% satisfaction to each of our guest, looks like that has not happened in this case. We will rectify all the issues you pointed out and we hope to see you again...

Albuquerque, New Mexico
Reviewed June 27, 2016

-The exterior was nicely Updated !SCORE! -The rooms was very very nicely updated and very clean !SCORE! -The WiFi was sufficient @ 5Mb down.. of course this depends on the number of users but still, many hotels buy the cheap 1Mb package and share that with the entire building !SCORE! -The attached restaurant is of course Convenient and its large,...

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Helpful?
Thank Dave S
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Dear Guest, We are excited to hear that your stay was beyond satisfactory! Please do come again!

INDIANAPOLIS
Reviewed May 10, 2016

We had a nice albeit short stay at the Holiday Inn North. We arrived late (around 1am) and left the following morning. The room was basic but met all of our needs. The hotel staff was helpful and eager to assist in recommendations and assistance. We enjoyed the stay and would happily stay again if in the area.

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Helpful?
Thank mfmonn
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Hello Guest, Thank you for kind comments. Please do let us know if there is anything we can do to improve the stay. We are hoping to see you again soon.

Reviewed May 1, 2016 via mobile

Disappointed with our stay here. Walls are paper thin could hear loud play activity from pool. Also hear television stemming from rooms as you walked the halls. When arrived at our room lots of trash and linen left in hall from adjacent room. Remained there till following morning, had to push aside to exit our room. Blinds were broken in...

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Helpful?
Thank Paul S
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Hello Guest, We are deeply sorry for the issues you faced during your stay with us. Please do know this is not normal for our hotel. We will look into these issues and see that they are rectified as soon as possible. Please do let us know if there is anything else we can do to improve. Thank you for...

Reviewed April 10, 2016 via mobile

Customer service fail: I called downstairs at 6am to get a fresh set of towels because we were only given 2 sets and had 4 people in our room. I was told that there weren't any at the front desk and nobody would be able to get me a set until 7am. I explained that I needed to leave by...

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Helpful?
Thank Syreeta T
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

I really do apologize for the inconvenience. We are always willing to accommodate a guest in anyway we can to provide the best possible experience while staying at our hotel. I believe there must have been a misunderstanding about what the issue was with your guest room. Again I apologize for the inconvenience staying with us may have caused you....

Reviewed April 3, 2016 via mobile

My sister was in the hospital in Phoenix in Feb. of this year. The staff at this hotel was so compassionate and caring of our needs! They were all very friendly too, even down to the ladies that clean the rooms! I would recommend that if you need to travel to Phoenix that you stay there!

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Helpful?
Thank Susan S
Guest_relations2k, Guest Relations Manager at Holiday Inn North Phoenix, responded to this review

Thank you so much for making our hotel your Home away from home! , we are glad you enjoyed your stay and would choose our hotel again when you are in town! we as a team at our hotel could not be more proud!

Niagara Falls, Canada
Reviewed March 25, 2016

I called in advance of checking in early and was told early checkin was not an issue, we arrive after 11am and we are told no rooms available for early checkin and we waited for 3 hours to checkin after 4 hour flight and while we waited we watched many other people checkin, this is my reward for being a...

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Helpful?
Thank Stephen R
Guest_relations2k, Director of Sales at Holiday Inn North Phoenix, responded to this review

I really do apologize for the inconvenience. We are always willing to accommodate a guest in anyway we can to provide the best possible experience while staying at our hotel. I believe there must have been a misunderstanding about what the issue was with your guest room. Again I apologize for the inconvenience staying with us may have caused you....

Piscataway, New Jersey
Reviewed March 15, 2016

A room where the toilet worked had power flush, A nice selection of TV stations a bed that was not to soft or firm with enough pillows A parking lot with lots of room to handle larger vehicles There was always security present with parming lot checks through the night. Was here during a Springsteen concert, sprint training and a...

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Helpful?
Thank TOMMYNJ
Phoenix N, Director of Sales at Holiday Inn North Phoenix, responded to this review

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Jim Director of Sales

Los Angeles, California
Reviewed March 14, 2016

This is a typical Holiday Inn with a great parking lot. Just off 17 and just about thirty minutes from most ball parks. It is a short ride away from a shopping center loaded with many chain restaurants. Staff was very friendly and accommodating. You have to pay for breakfast but the prices are very moderate.

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Helpful?
Thank 995traveler
Phoenix N, Director of Sales at Holiday Inn North Phoenix, responded to this review

Thank you so much for your review of our hotel995traveler .  I am pleased to hear you enjoyed your stay with us. When you are staying at a full service hotel they don;t offer a complimentary cook to order breakfast as a Holiday Inn Express they do offer a breakfast but, a microwavable one to say the least.  It's something...

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88 photos of this hotel

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Free Parking
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Room Service
  • Bar/Lounge
  • Breakfast included
About the property
  • Non-Smoking Hotel
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Non-Smoking Rooms
  • Suites
  • Family Rooms
In your room
  • Air Conditioning
  • Microwave
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Free Parking
  • Business Center with Internet Access
  • Meeting Rooms
  • Room Service
  • Breakfast included
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
  • Conference Facilities
Official Description (provided by the hotel)
OUR RESTAURANT AND BAR ARE NOW OPEN! The Holiday Inn Phoenix North is the newest in contemporary styling and the most modern hotel in the North Phoenix area. Conveniently located off I-17 and a short drive from downtown Phoenix, Scottsdale, Tempe, Peoria, as well as I-10, our beautiful 100% non-smoking hotel offers easy access to Metro Center Mall, which includes a variety of restaurants, shopping, and entertainment. Our modern, sophisticated design offers a plethora of amenities such as spacious guest rooms featuring luxurious new bedding, an enhanced bath experience, restaurant, bar, room service, and an outdoor pool and whirlpool. Our flexible meeting facility can comfortably accommodate up to 200 people and can provide a variety of catering options. ... more   less 

Additional Information about Holiday Inn North Phoenix

Address: 12027 N 28th Dr, Phoenix, AZ 85029-3304 (Formerly Ramada Plaza Hotel at Metro Center)
Location: United States > Arizona > Central Arizona > Phoenix
Price Range: $98 - $271 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn North Phoenix 3*
Number of rooms: 174
Reservation Options:
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Also Known As:
Holiday Inn North Phoenix Hotel Phoenix
Ramada Plaza Hotel
Ramada Phoenix
Phoenix Ramada
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Questions & Answers

Questions? Get answers from Holiday Inn North Phoenix staff and past guests.
Posting guidelines
Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Car Park side Rooms Would be quieter.”
 of 5 bubbles simondQ1909EE, Jan 14, 2017 | Read review
“the 4th floor is the quietest, pool view is a plus as well”
 of 5 bubbles mmmduffser, Dec 27, 2016 | Read review
“More snacks available for purchase”
 of 5 bubbles flod449, Oct 30, 2016 | Read review
“do not stay here”
 of 5 bubbles stephenr345, Mar 25, 2016 | Read review
“Do expect much and you be fine”
 of 5 bubbles TOMMYNJ, Mar 15, 2016 | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question