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The Westin Phoenix Downtown

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333 N Central Ave, Phoenix, AZ 85004-2121
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (464)
360
Panoramas (38)
Room & Suite (482)
Travel safe during COVID-19
Visit our Travel Safe hub to see how we're helping you make more informed travel decisions during COVID-19.
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Phoenix Downtown
Updated 06/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#16 of 187 hotels in Phoenix
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
The Westin Phoenix Downtown is an ideally located luxury hotel in the heart of Phoenix, Arizona conveniently situated near Phoenix's Convention Center. Onsite, our downtown hotel offers comfortable hotel rooms and large event spaces perfect for weddings, conferences, and meetings.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid wifi
Breakfast available
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Dining area
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish, Chinese
Hotel links
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Popular mentions
Sam R wrote a review Yesterday
10 contributions
TL;DR at bottom. I haven't written a review of anything in years - the service I received at the Westin Phoenix is noteworthy enough to bring me out of my slumber. I'm travelling for business and staying at Downtown Westin for a grand total of 8 days. When you have such a long stay, the little touches that make it feel like home are invaluable, and appreciated. The cleaning crew is literally the best I've ever experienced; everything was restocked regularly, and the room was properly cleaned each day except for the one day I put up my DND sign. I actually came back to the room as one of the cleaning staff was finishing up, and she was very friendly and expedient to get me back in my room as soon as possible. Cedric and his female counterpart (whose name I didn't catch) at the front desk provided invaluable local knowledge for all of my needs from food, drinks, clothing, and nightlife. I took some of his suggestions and had some great meals and drinks in downtown Phoenix. Also, the man is just downright friendly, has great bedside manner, and laughed at my crappy jokes. Literally what more can you ask for. When staying for that long, the little touches that make you feel like you're at home are what make a stay for me. Nick, Lonnie and Robin (sp?) down at Providence (the bar/restaurant in the hotel) truly made me feel welcome with both excellent food and drink suggestions (Nick, that tequila drink you created is just *chef's kiss*.) All three of them are immaculate examples of how bartenders should be in my opinion; friendly but not overbearing, funny, professional, and downright incredible at mixing a cocktail. I cannot overstate how good these three (and the bar back fella whose name I as well didn't catch) are at doing what they do. Let's not forget Michael, who dispatches for ServiceNow (the folks you reach when dialing "0" here if front desk is unavailable.) Despite the fact that our interactions were strictly over the phone, he exudes an aura of helpfulness, professionalism, and was incredibly quick to help me with any of my requests. The only thing that could be considered even close to not excellent during my stay was having to move rooms due to a cracked hinge on the shower glass door and engineering (also a nice couple of fellas) agreeing that it was a safety hazard. They immediately helped me move to a similar room, and front desk made sure that I felt the interaction ended equitably. You can't ask for more than that. I have literally zero complaints, your hotel is amazing, and I thank you all for your hard work and attitude! TL;DR Food/drink: So good Service: Excellent Room: Palatial, well-stocked Phoenix: 115* so I don't honestly know outside of like three restaurants. Seriously, y'all live in this?! Hope it was helpful!
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Date of stay: June 2021
Value
Cleanliness
Service
Trip type: Traveled on business
Room Tip: Grab a city view deluxe if you get the chance, it's HUGE
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Melissavisits wrote a review May 2021
Surprise, Arizona1 contribution
Staycation downtown Phoenix for a Suns Playoff game. Richie took care of us at the valet- super nice and positive attitude. He kept our ride safe and secure during our stay. In our room, there was a drawer not cleaned out upon looking for the wine opener- they brought up house keeping and complimented us with not only a clean drawer and new wine opener- but a $50 credit for the inconvenience. That was unexpected and very nice. We weren’t going to say anything but glad we ended up doing so. Overall, the Westin is our main go -to hotel for staying downtown because it’s so close to the arena and great food options in walking distance. Can’t beat a great nights sleep with those super comfy king beds! We love you, Westin! See y’all again soon👍
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Date of stay: May 2021Trip type: Traveled as a couple
Room Tip: There are 2 complimentary bottles of water, a fridge, Starbucks coffee/tea, and a wine opener in...
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RobinNatsFan wrote a review May 2021
Washington DC, District of Columbia39 contributions16 helpful votes
Nice big clean rooms. Excellent breakfast. Nice pool. Not much hot water with regulator falling out of wall. Completely untrained staff. Lots of people smoking marijuana to the extent that our room reeked. Called security to no avail. If you want take out lunch, no one knows that you need to call the concierge- they just tell you the restaurant closes after breakfast. In room dining menus say you can pick up lunch at the restaurant but if you try to order there, no one will take your order. No phone number is provided on the menus. Told front desk that pool side water/cup was empty, had to tell them 3 times. Every time I complained, concierge asked me to describe the employees who gave me the wrong info. I think he needs to train his staff.
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Date of stay: May 2021Trip type: Traveled with friends
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Kosi wrote a review May 2021
1 contribution
I don’t usually write reviews but I have to highlight two of the staff (Bradly and Shamit) who were exceptional. As a nursing mom traveling without her baby, I knew I had to pump and was worried about how I would keep my milk cold and within the right temperature during my flight back. Bradly was kind enough to let me freeze my ice packs in the kitchen freezer which was a huge relief (thank you) and Shamit was an amazing bartender who went out of his way to make me a special non-alcoholic drink to celebrate the reason we were in town. Hotel room was large, clean and bed was very comfortable.
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Date of stay: May 2021Trip type: Traveled with family
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Response from Maddy Clifford, Marketing at The Westin Phoenix Downtown
Responded 4 weeks ago
Hello nathaliea694, Thank you so much for sharing comments about your recent stay with us! I am thrilled that we exceeded your expectations and we hope to welcome you back again very soon! Best Regards, Hotel Management
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TucsonLocal1 wrote a review Apr 2021
Tucson, Arizona79 contributions100 helpful votes
All-around very good full-service hotel in Downtown Phoenix. Nice location within walking distance to most everything in the downtown area including Roosevelt Row and CityScape. A few sketchy elements around but felt generally safe walking around at night. Probably the highlight of the hotel is the hotel restaurant. Service and food were excellent. Rooms are starting to look a little dated, but they are spacious and comfortable. Pool is small. Gym is very good though...got in some great workouts here. Most likely would stay here again if in Downtown Phoenix.
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Date of stay: April 2021Trip type: Traveled with friends
1 Helpful vote
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Response from Maddy Clifford, Marketing at The Westin Phoenix Downtown
Responded 4 weeks ago
Hello TucsonLocal1 , Thank you for your kind comments! I am happy to hear that you enjoyed the hotel and all the surrounding activities and restaurants. You will have to come back to see our new dining patio! Best regards, Hotel Management
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PRICE RANGE
$202 - $446 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin phoenix downtown hotel phoenix
LOCATION
United StatesArizonaCentral ArizonaPhoenixCentral City
NUMBER OF ROOMS
242
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Frequently Asked Questions about The Westin Phoenix Downtown
Which popular attractions are close to The Westin Phoenix Downtown?
Nearby attractions include Orpheum Theater (0.3 miles), Phoenix Symphony (0.3 miles), and Wells Fargo Museum (0.2 miles).
What are some of the property amenities at The Westin Phoenix Downtown?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at The Westin Phoenix Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Phoenix Downtown?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Westin Phoenix Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Phoenix Downtown?
Conveniently located restaurants include Pomo Pizzeria Phoenix, Breakfast Club, and District American Kitchen & Wine Bar.
Are there opportunities to exercise at The Westin Phoenix Downtown?
Yes, guests have access to a pool and a fitness center during their stay.
Is The Westin Phoenix Downtown located near the city center?
Yes, it is 1.0 miles away from the center of Phoenix.
Are pets allowed at The Westin Phoenix Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Phoenix Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Phoenix Downtown?
The staff speaks multiple languages, including English, Spanish, and Chinese.