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The Westin Phoenix Downtown

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333 N Central Ave, Phoenix, AZ 85004-2121
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (443)
360
Panoramas (38)
Room & Suite (479)
Travel safe during COVID-19
What you can expect during your stay
  • Hand sanitizer available to guests & staff
  • Regularly sanitized high-traffic areas
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Phoenix Downtown
Updated 06/29/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#13 of 185 hotels in Phoenix
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
The Westin Phoenix Downtown is an ideally located luxury hotel in the heart of Phoenix, Arizona conveniently situated near Phoenix's Convention Center. Onsite, our downtown hotel offers comfortable hotel rooms and large event spaces perfect for weddings, conferences, and meetings.
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Full view
Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid wifi
Breakfast available
Breakfast in the room
Banquet room
Meeting rooms
Baggage storage
Concierge
Convenience store
Gift shop
Newspaper
Non-smoking hotel
ATM on site
24-hour front desk
Dry cleaning
Laundry service
Shoeshine
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Room features
Allergy-free room
Air conditioning
Room service
Safe
Flatscreen TV
On-demand movies
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Great View
Green
Languages Spoken
English, Spanish, Chinese
Hotel links
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985Reviews9Q+A100Room tips
Traveler rating
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Popular mentions
Emily M wrote a review Oct 2020
Washington DC, District of Columbia214 contributions81 helpful votes
This is a beautiful, relatively new hotel. Because of COVID, the only food service available at the hotel seems to be a limited, room service menu. However, there is a Starbucks in the Renaissance hotel close by and a number of restaurants within walking distance close to the stadium. We arrived after dark and the signage is seriously limited at the hotel. You can see the Westin sign but it is almost impossible to find the entrance because it is not on the street. You have to know to walk into what looks like a dark entryway to find the entrance to the hotel. It probably is easier to find in the day but at night good luck. The night staff on the day we arrived did not seem very familiar with the area. We were directed the wrong way to the restaurants and ended up wandering for 30 minutes unable to find anything except a Hooters which actually was closed because most places close by 9 pm during the week. Eventually we went the right way and found a place to eat. Because of COVID the hotel is not fully staffed and the staff that is there is uneven, some are great, some act like trainees. Try to self park on the street because the parking garage is a few blocks away. Everyone had on a mask, no COVID worries here.
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Date of stay: October 2020Trip type: Traveled as a couple
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Ryan wrote a review Oct 2020
Salt Lake City2 contributions1 helpful vote
Horrible. Worst experience ever. Long time loyal Marriott customer. This was my second stay at this property. The staff (Leneece, Esther, & Conan), lack any customer service skills and should not be in hospitality. Complete disregard for the customer, no empathy, and could care less that I left mid-stay to go to a different property due to the way they handled something so simple. They didn’t even try to resolve the issue or try to keep me as a guest. They said one thing, made me feel bad, then did another. After thinking about what happened, I’m really upset, disappointed, and hurt how they treated me as a loyal customer. Oh and don’t complain, or show you’re frustration with their lack of resolve, they’ll call security on you. They could care less about your Marriott loyalty status. I will never stay at this hotel again. If you are a loyal Marriott customer, avoid this hotel. They treat you horribly. You’ll get better service at Motel 6.
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Date of stay: October 2020
Value
Rooms
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Room Tip: Corner rooms are better
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1 Helpful vote
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Jasmine Y wrote a review Sep 2020
1 contribution
Honesty I can say this is the best best customer service and hotel they are very very nice and the room was very clean and excellent customer service And it is close to everywhere it was a very good mall next to it you can walk
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Date of stay: July 2020Trip type: Traveled on business
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Cathe C wrote a review Mar 2020
7 contributions19 helpful votes
This place has the worse management EVER!!! In the middle of a pandemic and every hotel in the world has let you rescheduled and issued a refund, EXCEPT Westin Downtown Phoenix! Management is absolutely the worst ever! Kathryn (supervisor and Lindsay ) should be barred from hospitality completely. I am stuck paying for a room that I didn’t use. I would never recommend this property to anyone, and although they are a Marriott Property, Marriott didn’t stand by their policy as well. AVOID this place! I booked with 3rd party and to prove a point will not refund Money.
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Date of stay: March 2020
Value
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3 Helpful votes
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Lindsay B wrote a review Feb 2020
1 contribution
Front desk agent (I forget her name but she had sparkle glasses!) was kind and got us in early. Courtney Hansen was amazing and surprised me with a birthday treat, which meant the world to me!!! Great service, clean hotel, would stay again and recommend!
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Date of stay: February 2020
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PRICE RANGE
$202 - $446 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin phoenix downtown hotel phoenix
LOCATION
United StatesArizonaCentral ArizonaPhoenixCentral City
NUMBER OF ROOMS
242
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Frequently Asked Questions about The Westin Phoenix Downtown
Which popular attractions are close to The Westin Phoenix Downtown?
Nearby attractions include Epic Escape Game Phoenix (0.2 miles), Orpheum Theater (0.3 miles), and Phoenix Symphony (0.3 miles).
What are some of the property amenities at The Westin Phoenix Downtown?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
What food & drink options are available at The Westin Phoenix Downtown?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Westin Phoenix Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Phoenix Downtown?
Conveniently located restaurants include Pomo Pizzeria Phoenix, Breakfast Club, and Phoenix Public Market Cafe.
Are there opportunities to exercise at The Westin Phoenix Downtown?
Yes, guests have access to a pool and a fitness center during their stay.
Is The Westin Phoenix Downtown located near the city center?
Yes, it is 1.0 miles away from the center of Phoenix.
Are any cleaning services offered at The Westin Phoenix Downtown?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at The Westin Phoenix Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Phoenix Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Phoenix Downtown?
The staff speaks multiple languages, including English, Spanish, and Chinese.