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What you can expect during your stay
- Hand sanitizer available to guests & staff
- Regularly sanitized high-traffic areas
Updated 06/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from The Westin Phoenix Downtown
Updated 06/09/21 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
About
#13 of 187 hotels in Phoenix
Location
Cleanliness
Service
Value
Travelers' Choice
GreenLeaders Gold level
The Westin Phoenix Downtown is an ideally located luxury hotel in the heart of Phoenix, Arizona conveniently situated near Phoenix's Convention Center. Onsite, our downtown hotel offers comfortable hotel rooms and large event spaces perfect for weddings, conferences, and meetings.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Car hire
Business Center with Internet Access
Paid wifi
Breakfast available
Wine / champagne
Conference facilities
Banquet room
Meeting rooms
Baggage storage
Currency exchange
Non-smoking hotel
24-hour front desk
Express check-in / check-out
Dry cleaning
Shoeshine
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Room features
Allergy-free room
Air conditioning
Desk
Dining area
Room service
Coffee / tea maker
Cable / satellite TV
Bath / shower
Safe
Seating area
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Minibar
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish, Chinese
Location
Full view
100Great for walkers
Grade: 100 out of 100
101Restaurantswithin 0.3 miles
32Attractionswithin 0.3 miles
Contact
333 N Central Ave, Phoenix, AZ 85004-2121
Getting there
Rental CarsSee rental cars from $36/day
1000Reviews11Q+A100Room tips
Reviews
Traveler rating
- 685
- 214
- 55
- 24
- 22
Time of year
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Popular mentions
Stayed at this hotel July 16th and 17th. Valet was quick and easy. The room was great, plenty of room for a family of four (was upgraded to an the Executive 2 Queen Room), with a large bathroom. We were in town for Cubs vs Diamondbacks series, it was a short and easy walk to Chase Field. There were lots of people staying at our hotel that were in town for the Suns game and that was a slightly shorter walk for them.
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Date of stay: July 2021Trip type: Traveled with family
Helpful
If you need to be in the downtown area this is a nice hotel. We were able to walk to a few different area from this location. Room was clean, a/c worked well, cable tv, desk, plenty of outlets, shower pressure fine, 2 sinks, safe, plenty of closets, room darkening shades, small swimming pool, safe, decent lighting, nice staff - what you expect from a Westin.
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Date of stay: July 2021
Rooms
Location
Service
Helpful
Response from Maddy Clifford, Marketing at The Westin Phoenix Downtown
Responded 2 weeks ago
Thank you abmilw for your review, we truly appreciate it! We are so glad you were able to stay with us this summer.
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This hotel was awesome! The staff was so kind from the moment we stepped in to the hotel. Our flight into Phoenix was delayed and we got into the hotel late. We wanted to grab some dinner at the hotel restaurant but they were about to close, so we were going to go somewhere else. The staff waited on us anyway and the food was amazing! The staff did not make us feel like a burden at all and the food was obviously freshly made. The room was spacious and we were lucky enough to end up on the top floor. The view of downtown Phoenix was awesome. The bed was comfortable and clean. There is optional house keeping and the staff brought us new bottles of water every day. There is also a scent that permeated through the whole hotel which was heavenly. The pool deck was nice but the pool is small for such a big hotel. The only thing I would change is to add parking to the price of the room instead of tacking it on to the bill at the end of the stay.…
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Date of stay: July 2021Trip type: Traveled with friends
Helpful
Response from Maddy Clifford, Marketing at The Westin Phoenix Downtown
Responded 2 weeks ago
I am so thrilled to receive this wonderful review! I will be sure to pass these kind words along to our team. Thank you for sharing your recent experience with us, and please visit again soon.
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+1
TL;DR at bottom. I haven't written a review of anything in years - the service I received at the Westin Phoenix is noteworthy enough to bring me out of my slumber. I'm travelling for business and staying at Downtown Westin for a grand total of 8 days. When you have such a long stay, the little touches that make it feel like home are invaluable, and appreciated. The cleaning crew is literally the best I've ever experienced; everything was restocked regularly, and the room was properly cleaned each day except for the one day I put up my DND sign. I actually came back to the room as one of the cleaning staff was finishing up, and she was very friendly and expedient to get me back in my room as soon as possible. Cedric and his female counterpart (whose name I didn't catch) at the front desk provided invaluable local knowledge for all of my needs from food, drinks, clothing, and nightlife. I took some of his suggestions and had some great meals and drinks in downtown Phoenix. Also, the man is just downright friendly, has great bedside manner, and laughed at my crappy jokes. Literally what more can you ask for. When staying for that long, the little touches that make you feel like you're at home are what make a stay for me. Nick, Lonnie and Robin (sp?) down at Providence (the bar/restaurant in the hotel) truly made me feel welcome with both excellent food and drink suggestions (Nick, that tequila drink you created is just *chef's kiss*.) All three of them are immaculate examples of how bartenders should be in my opinion; friendly but not overbearing, funny, professional, and downright incredible at mixing a cocktail. I cannot overstate how good these three (and the bar back fella whose name I as well didn't catch) are at doing what they do. Let's not forget Michael, who dispatches for ServiceNow (the folks you reach when dialing "0" here if front desk is unavailable.) Despite the fact that our interactions were strictly over the phone, he exudes an aura of helpfulness, professionalism, and was incredibly quick to help me with any of my requests. The only thing that could be considered even close to not excellent during my stay was having to move rooms due to a cracked hinge on the shower glass door and engineering (also a nice couple of fellas) agreeing that it was a safety hazard. They immediately helped me move to a similar room, and front desk made sure that I felt the interaction ended equitably. You can't ask for more than that. I have literally zero complaints, your hotel is amazing, and I thank you all for your hard work and attitude! TL;DR Food/drink: So good Service: Excellent Room: Palatial, well-stocked Phoenix: 115* so I don't honestly know outside of like three restaurants. Seriously, y'all live in this?! Hope it was helpful!…
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Date of stay: June 2021Trip type: Traveled on business
Value
Cleanliness
Service
Room Tip: Grab a city view deluxe if you get the chance, it's HUGE
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Helpful
Response from Maddy Clifford, Marketing at The Westin Phoenix Downtown
Responded Jun 18, 2021
Hello, I am so thrilled to receive this "flawless" review! I will be sure to pass these kind words along to our team. Thank you for sharing your recent experience with us, and please do come visit again soon. Best regards, Hotel Management
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Staycation downtown Phoenix for a Suns Playoff game. Richie took care of us at the valet- super nice and positive attitude. He kept our ride safe and secure during our stay. In our room, there was a drawer not cleaned out upon looking for the wine opener- they brought up house keeping and complimented us with not only a clean drawer and new wine opener- but a $50 credit for the inconvenience. That was unexpected and very nice. We weren’t going to say anything but glad we ended up doing so. Overall, the Westin is our main go -to hotel for staying downtown because it’s so close to the arena and great food options in walking distance. Can’t beat a great nights sleep with those super comfy king beds! We love you, Westin! See y’all again soon👍
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Date of stay: May 2021Trip type: Traveled as a couple
Room Tip: There are 2 complimentary bottles of water, a fridge, Starbucks coffee/tea, and a wine opener in...
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Helpful
Response from Maddy Clifford, Marketing at The Westin Phoenix Downtown
Responded Jun 18, 2021
Hello Melissa, I am so glad that you had a great experience at our hotel, and that the team made your experience even more memorable- I will be sure to pass this along to the team. Thank you for sharing your thoughts with us! Best regards, Hotel Management
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PRICE RANGE
$202 - $446 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin phoenix downtown hotel phoenix
LOCATION
United StatesArizonaCentral ArizonaPhoenixCentral City
NUMBER OF ROOMS
242
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Claim Your Listing Frequently Asked Questions about The Westin Phoenix Downtown
Which popular attractions are close to The Westin Phoenix Downtown?
Nearby attractions include Orpheum Theater (0.3 miles), Phoenix Symphony (0.3 miles), and Wells Fargo Museum (0.2 miles).
What are some of the property amenities at The Westin Phoenix Downtown?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
Which room amenities are available at The Westin Phoenix Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Phoenix Downtown?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Westin Phoenix Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Phoenix Downtown?
Conveniently located restaurants include Pomo Pizzeria Phoenix, Breakfast Club, and District American Kitchen & Wine Bar.
Are there opportunities to exercise at The Westin Phoenix Downtown?
Yes, guests have access to a pool and a fitness center during their stay.
Is The Westin Phoenix Downtown located near the city center?
Yes, it is 1.0 miles away from the center of Phoenix.
Are pets allowed at The Westin Phoenix Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Phoenix Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Phoenix Downtown?
The staff speaks multiple languages, including English, Spanish, and Chinese.