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About
#16 of 186 hotels in Phoenix
Location
4.6
Cleanliness
4.8
Service
4.5
Value
4.3
Travelers' Choice
GreenLeaders Gold level
The Westin Phoenix Downtown is an ideally located luxury hotel in the heart of Phoenix, Arizona conveniently situated near Phoenix's Convention Center. Onsite, our downtown hotel offers comfortable hotel rooms and large event spaces perfect for weddings, conferences, and meetings. Break up your busy day with a visit to our Lapis Terrace Pool, stay active with a Peloton bike at the WestinWORKOUT Fitness Studio, or recharge with a soothing in-room massage.
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Property amenities
Valet parking
Wifi
Pool
Fitness Center with Gym / Workout Room
Restaurant
Pets Allowed ( Dog / Pet Friendly )
Business Center with Internet Access
Conference facilities
Paid wifi
Pool / beach towels
Rooftop pool
Pool with view
Outdoor pool
Heated pool
Breakfast available
Wine / champagne
Banquet room
Meeting rooms
Massage
Baggage storage
Currency exchange
Non-smoking hotel
Sun loungers / beach chairs
Sun terrace
24-hour front desk
Express check-in / check-out
Dry cleaning
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Room features
Air conditioning
Desk
Dining area
Housekeeping
Coffee / tea maker
Minibar
Cable / satellite TV
Bath / shower
Room service
Safe
Seating area
Separate living room
Sofa
Telephone
Iron
Private bathrooms
Tile / marble floor
Wake-up service / alarm clock
Refrigerator
Flatscreen TV
Radio
Complimentary toiletries
Hair dryer
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Room types
City view
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
City View
Great View
Languages Spoken
English, Spanish, Chinese
Location
91Great for walkers
Grade: 91 out of 100
76Restaurantswithin 0.3 miles
30Attractionswithin 0.3 miles
Contact
333 N Central Ave, Phoenix, AZ 85004-2121
Getting there
Rental CarsSee rental cars from $24/day
1039Reviews11Q+A100Room tips
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Most Recent
Just completed my stay a few days ago. I was there for the world baseball classic with my son. This hotel gets high marks for cleanliness, ambiance, spaciousness and the quality of its staff. However, the hotel is lacking on services to elite members, and the destination fee is frankly absurd. There is nothing at this hotel that merits charging a $25 destination fee. It’s not appropriate in my opinion. While comes with a $25 food and beverage credit— the only benefit that is arguably of value in my opinion—using that credit is just another way to tease out extra money because it’s difficult to only spend $25 at the hotel restaurant. If the hotel needs to make an extra buck, it should raise its rates rather than making up pointless fees. I think it does more harm to good will than any monetary benefit it provides. Particularly when you’re a business hotel and you don’t have any resort type amenities to speak of. I am a lifetime platinum elite member. I booked a room with two beds. My son is 14 and we’re past the point of comfortably sleeping in the same bed together. My flight was delayed and I knew we would be late, so I called the hotel ahead to let it know we’d be there and to hold my room. The hotel thanked me and confirmed it would. However, upon arrival, the only room left was a king disability room. They didn’t even tell that us at check-in and obviously that wasn’t what we purchased. We only found out when we walked into the room at 2 AM. I understand things happen and this is not an exact science, but as an elite member, I’ve been loyal to the brand and do expect they will give me the room I booked, particularly when I told the hotel we would be late and confirmed I had a room. Because there were no options available I asked the hotel to at least comp the (pointless) $25 destination fee. It agreed. I thought I was being pretty reasonable. They gave me the wrong room, but at least I wouldn’t pay the lame destination fee. I assumed that meant they would waive the fee for both nights but I think they may have only waved it for one. It’s hard to tell because they never sent me a folio, which was another oddity, because I always get those automatically sent through email. I had also picked this place because it had a club level lounge. For those who aren’t aware being a platinum member guess you guaranteed access. It’s a huge benefit, particularly when you’re traveling with kids. Otherwise, I probably would’ve stayed somewhere else that didn’t have the destination fee. Access to that is, in my opinion, one of the more important platinum benefits. In my experience, most, if not virtually all lounges, serve hors d’oeuvres and desserts on weekdays. Not this one. Just breakfast (and some basic snacks like chips throughout the day). On one of the two days, it was closed for breakfast. Since it was closed, they gave us a $40 voucher for the restaurant. We did enjoy eating at the restaurant, but it ended up costing us $65 or so to get what we wanted. I wasn’t given an explanation of why the lounge was closed, but I assume it’s either due to lack of staffing or lack of demand. The hotel did honor a 4 PM late check out, which is another big benefit of being a platinum member. So they get points for that. Also, everybody I dealt with was incredibly polite and friendly, albeit a little bit unknowledgeable about some things. There was one point where I requested a bottle opener, and was told there was no one available to deliver because of a shift change or something like that. I also had a robe brought up to the room, but it was missing the tie. So there’s definitely some room for improvement. Am I high maintenance? Probably. But when we go out of town on a trip we want to be catered to. That’s part of the fun of going out of town. Would I stay here again? For sure if they improve the club lounge and dump the destination fee. Otherwise I will look at other options first.…
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Date of stay: March 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
The Westin in Downtown Phoenix has the best service aI have ever experienced. The rooms are exceptionally comfortable and well kept. The dining area has excellent food and the serving staff are fantastic. All the staff work hard to provide you with the most pleasant stay. Debbie in particular stands out as an exceptional Host. If you have breakfast at the Westin - you will meet Debbie - and you will be glad you did! Thank you Westin for the most Wonderful stay.
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Date of stay: March 2023Trip type: Traveled on business
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at The Westin Phoenix Downtown
Responded 1 week ago
Dear normm889, Thank you for reviewing your recent stay and for highlighting some of the key features of The Westin Phoenix Downtown. We are fortunate to have such thoughtful and exceptional team members as Debbie, and we will be sure to share your kind words with everyone. We are also happy you appreciated our dining area, food offerings, and comfortable guestrooms. It was a pleasure hosting you, and we look forward to seeing you again soon. Warm Regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Had a pleasant stay until my last day. We were enjoying the pool as it was sunny and 75. A man came around and told us the pool would be closing at 4 that day (normally 10). Ok. Disappointing, but whatever. At 3:30, a lady working says to that same man…..”Do you want me to announce the pool is closed? My client paid thousands for this space and I don’t want them to see hotel guests here.” I could not believe she was rude enough to say that in front of guests who spent hundreds on hotel rooms and were enjoying the pool area that afternoon. That left a really bad taste in my mouth after an enjoyable stay.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at The Westin Phoenix Downtown
Responded 2 weeks ago
Dear JodyB37, Thank you for sharing your feedback about your stay at our hotel. We are glad to hear that you had an overall pleasant experience. However, we are deeply sorry to hear about your experience at the pool on your last day, We take our guest's comfort and satisfaction very seriously, and the behavior of our staff is never acceptable if it is impolite or disrespectful in any way. Rest assured that this issue has been addressed with our staff and will not be repeated. We understand your frustration and are grateful for your patience. Thank you again and we truly hope you will give us another chance to prove that we are committed to providing outstanding hospitality to each and every guest. Warm Regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
$650 room called before to make sure there was a pool. Got there and checked in, called to get instructions to the pool, went down couldn’t get in. Went back to desk twice, then had security come to let us in, still couldn’t get in. Went back to desk, same guy then tells us pool has been closed for 2 days. Talked to front desk and manager, said they would give us $50, not about the money about having a pool. Basically told us we could leave if we didn’t like it. Not what we were expecting, horrible customer service and simply not nice to deal with. Lots of choices in Phoenix, this would not be someplace I would come back to.
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Date of stay: February 2023Trip type: Traveled with family
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at The Westin Phoenix Downtown
Responded 3 weeks ago
Dear Christopher P, Thank you for your review. We are truly sorry for the inconvenience and frustration caused by the pool being closed during your stay. Moreover, we apologize for the poor service you received from our associates. Please know that we are taking the necessary corrective actions to ensure we are more diligent while handling such incidents. We hope you will give us an opportunity to redeem ourselves in the future. Warm Regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
It’s a standard business hotel. Don’t expect thrills and frills. Service was great but the hotel was just mediocre. I was moved me to different rooms because the door wouldn’t open. Amenities were bare and basic. Overall clean and spacious room.
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Date of stay: February 2023Trip type: Traveled with friends
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at The Westin Phoenix Downtown
Responded Feb 10, 2023
Dear mthill2, Thank you for being our guest and taking the time to write your review. We are genuinely sorry for the maintenance issue you endured in your accommodations and the inconvenience this caused but we are pleased to know we were able to move you to another guestroom. We are also glad you liked our well-maintained accommodations and that our devoted associates took great care of you. We will certainly share your praises with them. Thank you again and we hope you will stay with us another time so we can provide you with a much more satisfying experience. Warm Regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Onlyemily wrote a review Jan 2023
The hotel is nicely decorated, and the rooms are big. However, like a lot of Bonvoy properties, they oversell and underdeliver. We booked a club access room and found out the club was closed both days we were there. Although we have gold Bonvoy status, we didn't get a room upgrade. And, the "lapis" pool has a beautiful photo on the website, but don't be deceived. It is tiny and in an odd location. Be more honest Bonvoy, it would really help.
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Date of stay: January 2023Trip type: Traveled as a couple
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at The Westin Phoenix Downtown
Responded Jan 31, 2023
Dear Onlyemily, Thank you for staying with us and for your loyalty to our brand. While we are happy to see you liked some aspects of your visit, we apologize your guestroom was not upgraded and are sorry you were not able to enjoy our club. We will share your remarks with our team to see what went wrong. We also regret your disappointment with our pool. Our goal is to provide an exceptional experience to each of our guests, and we will be sure to review our third-party websites in addition to our official site to ensure everything is up-to-date. We are grateful for your feedback and your patience. It was our pleasure hosting you, and we hope to do so again on your next visit to our area. Warm Regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
+1
My wife and I stayed a night here during her birthday. The hotel is very nice and the room was larger than most other hotel rooms I've stated in, with all of the modern amenities, fixtures, decor, etc. We stayed on the 14th floor and had a view directly West. Unfortunately, our view consisted of a large construction site, which made for some noise bright and early the next Saturday morning. Overall, we enjoyed the stay, as it was centrally located and easy to walk almost anywhere. The ladies at the front desk were very pleasant and welcoming. All other hotel staff we interacted with were also immediately helpful and ensured we had everything we needed. If staying in Downtown Phoenix, I will most likely stay here again.
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Date of stay: January 2023Trip type: Traveled as a couple
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
+1
To put it in as few words as possible: poor in almost all regards, but notably not the booking price. Poor service, poor amenities, poor room maintenance, poor room cleaning, poor parking options, etc. For the unreasonable price that is charged, the service, amenities, cleanliness, and overall maintenance of the room were far far below comparable options in the area. The bed sheets were dirty, curtains were missing or not installed properly, the front desk had to be called twice to get items that were missing in the room, it took being rudely persistent to get a late check out to make up for the lost time when the hotel failed to notify us the room was ready, there were holes in the carpet, and more issues that make it a notably sub-par experience for a hotel from a distinguished chain that is charging well above comparable options in the downtown Phoenix area. Splurged for a nice room for a 30th birthday and NYE celebration, wish the money was spent at a better-managed property. It's too bad because the building and location could make this a wonderful place to stay.…
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Date of stay: December 2022
Rooms
Location
Service
Room Tip: Don't pay extra for the nicer rooms
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
1 Helpful vote
Helpful
Response from Team Marriott, General Manager at The Westin Phoenix Downtown
Responded Jan 3, 2023
Dear Axel O, Thank you for your candid review. We apologize our associates were not as responsive to your requests as they should have been. We will share your feedback with the appropriate individuals to ensure these are not repeated. We are also sorry for the cleanliness and maintenance issues you endured in your room. Maintaining invigorating and refreshing accommodations is a top priority for us; therefore, we are disappointed this was not your experience. We have escalated these concerns to our team and are grateful for your patience. We hope to have an opportunity to show you the enriching hospitality we are known for providing. Warm Regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
I came in with a chip on my shoulder after having a 5 hour delayed flight, no luggage do to them leaving it in Pittsburgh and my scheduler no booking my flight. The young lady Yessenia Grajeda was sooooooo polite and nice to me. I felt embarrassed to a degree. She was extremely courteous, offer n gave me toiletries. She extended help in any fashion or form to make my stay better. I really appreciate that.
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Date of stay: December 2022Trip type: Traveled solo
Value
Location
Service
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at The Westin Phoenix Downtown
Responded Dec 20, 2022
Dear larrywilcoxson, Thank you for your thoughtful review. We are pleased that you enjoyed your stay at The Westin Phoenix Downtown and that our attentive associates, especially Yessenia, helped to elevate your stay. We will share your enlivening comments with her and appreciate your recognition of their excellent service. It was our pleasure hosting you, and we look forward to your next visit. Happy Holidays! Warm Regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
We should have read the reviews before choosing this hotel. I want to start by saying the staff is wonderful and they try to be responsive but there is really nothing they can do about the noise. The first night we were up all night because we were on the "construction side" of the hotel. I was awakened at 1 am by a loud bang. I looked outside and there were dozens of construction dump trucks, a crane, everything you need to build a building. They all had headlights on. Who knew there were 24-hour construction sites? There are, across the street from this hotel. You do not want to be near it - we were on the top floor and it still woke us up. The next day we changed rooms. At around 11 pm as we were going to bed, a series of loud booms and vibrations started, clearly coming from above (not outside of) our room. Then they'd stop. It sounded like fireworks (our dog is with us and she got scared like she does at fireworks). It finally stopped around 11:30 pm and we went to sleep. Then around 2 am it started again, and woke us up. Then it stopped. It started for good and didn't stop around 5 am. At 7 am I told the front desk that it sounded like something was ready to explode above us. She looked into it and an hour later called to say it was the gym above our room, and every time someone dropped weights on the floor it shook our room. I don't know where to begin in commenting about this. Other than that seemed plausible (really, it cannot be that we are the only people ever to mention this) until I read other Tripadvisor reviews. There are many complaints about this type of noise in rooms that end with 02 and 04. (We are in 1204). There is something wrong with this side of the hotel. Summing up, if you want to sleep, a) avoid the construction side of this hotel, and b) avoid rooms ending in 02 or 04. Or maybe just don't stay here.…
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Date of stay: December 2022
Value
Service
Sleep Quality
Room Tip: Avoid construction side and also all rooms ending in 02 or 04 (see comments above)
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Helpful
Response from Team Marriott, General Manager at The Westin Phoenix Downtown
Responded Dec 17, 2022
Dear TimberL_12, Thank you for taking the time to evaluate your stay. We sincerely apologize for the noise concerns you endured in the assigned accommodations during your time with us and its impact on your overall comfort. Your remarks remind us there is always room for improvement, and we will review your feedback with the appropriate individuals to ensure a better guest experience going forward. We are grateful for your patience and hope you will return for a much-improved experience. Warm Regards, Hotel Management
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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
PRICE RANGE
$255 - $504 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
westin phoenix downtown hotel phoenix
LOCATION
United StatesArizonaCentral ArizonaPhoenixCentral City
NUMBER OF ROOMS
242
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Claim Your ListingTHE WESTIN PHOENIX DOWNTOWN - Updated 2023 Prices & Hotel Reviews (AZ)
Frequently Asked Questions about The Westin Phoenix Downtown
Which popular attractions are close to The Westin Phoenix Downtown?
Nearby attractions include Orpheum Theater (0.3 miles), St. Mary's Basilica (0.2 miles), and Phoenix Symphony (0.3 miles).
What are some of the property amenities at The Westin Phoenix Downtown?
Some of the more popular amenities offered include a pool, an on-site restaurant, and a fitness center.
Which room amenities are available at The Westin Phoenix Downtown?
Top room amenities include a minibar, air conditioning, and a flat screen TV.
What food & drink options are available at The Westin Phoenix Downtown?
Guests can enjoy an on-site restaurant and breakfast during their stay.
Is parking available at The Westin Phoenix Downtown?
Yes, valet parking is available to guests.
What are some restaurants close to The Westin Phoenix Downtown?
Conveniently located restaurants include Pomo Pizzeria Phoenix, Breakfast Club, and Blue Hound Kitchen & Cocktails.
Are there opportunities to exercise at The Westin Phoenix Downtown?
Yes, guests have access to a pool and a fitness center during their stay.
Is The Westin Phoenix Downtown located near the city center?
Yes, it is 1.0 miles away from the center of Phoenix.
Are pets allowed at The Westin Phoenix Downtown?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does The Westin Phoenix Downtown offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.
Which languages are spoken by the staff at The Westin Phoenix Downtown?
The staff speaks multiple languages, including English, Spanish, and Chinese.