TL;DR at bottom. I haven't written a review of anything in years - the service I received at the Westin Phoenix is noteworthy enough to bring me out of my slumber. I'm travelling for business and staying at Downtown Westin for a grand total of 8 days. When you have such a long stay, the little touches that make it feel like home are invaluable, and appreciated. The cleaning crew is literally the best I've ever experienced; everything was restocked regularly, and the room was properly cleaned each day except for the one day I put up my DND sign. I actually came back to the room as one of the cleaning staff was finishing up, and she was very friendly and expedient to get me back in my room as soon as possible. Cedric and his female counterpart (whose name I didn't catch) at the front desk provided invaluable local knowledge for all of my needs from food, drinks, clothing, and nightlife. I took some of his suggestions and had some great meals and drinks in downtown Phoenix. Also, the man is just downright friendly, has great bedside manner, and laughed at my crappy jokes. Literally what more can you ask for. When staying for that long, the little touches that make you feel like you're at home are what make a stay for me. Nick, Lonnie and Robin (sp?) down at Providence (the bar/restaurant in the hotel) truly made me feel welcome with both excellent food and drink suggestions (Nick, that tequila drink you created is just *chef's kiss*.) All three of them are immaculate examples of how bartenders should be in my opinion; friendly but not overbearing, funny, professional, and downright incredible at mixing a cocktail. I cannot overstate how good these three (and the bar back fella whose name I as well didn't catch) are at doing what they do. Let's not forget Michael, who dispatches for ServiceNow (the folks you reach when dialing "0" here if front desk is unavailable.) Despite the fact that our interactions were strictly over the phone, he exudes an aura of helpfulness, professionalism, and was incredibly quick to help me with any of my requests. The only thing that could be considered even close to not excellent during my stay was having to move rooms due to a cracked hinge on the shower glass door and engineering (also a nice couple of fellas) agreeing that it was a safety hazard. They immediately helped me move to a similar room, and front desk made sure that I felt the interaction ended equitably. You can't ask for more than that. I have literally zero complaints, your hotel is amazing, and I thank you all for your hard work and attitude! TL;DR Food/drink: So good Service: Excellent Room: Palatial, well-stocked Phoenix: 115* so I don't honestly know outside of like three restaurants. Seriously, y'all live in this?! Hope it was helpful!…
Staycation downtown Phoenix for a Suns Playoff game. Richie took care of us at the valet- super nice and positive attitude. He kept our ride safe and secure during our stay. In our room, there was a drawer not cleaned out upon looking for the wine opener- they brought up house keeping and complimented us with not only a clean drawer and new wine opener- but a $50 credit for the inconvenience. That was unexpected and very nice. We weren’t going to say anything but glad we ended up doing so. Overall, the Westin is our main go -to hotel for staying downtown because it’s so close to the arena and great food options in walking distance. Can’t beat a great nights sleep with those super comfy king beds! We love you, Westin! See y’all again soon👍
Nice big clean rooms. Excellent breakfast. Nice pool. Not much hot water with regulator falling out of wall. Completely untrained staff. Lots of people smoking marijuana to the extent that our room reeked. Called security to no avail. If you want take out lunch, no one knows that you need to call the concierge- they just tell you the restaurant closes after breakfast. In room dining menus say you can pick up lunch at the restaurant but if you try to order there, no one will take your order. No phone number is provided on the menus. Told front desk that pool side water/cup was empty, had to tell them 3 times. Every time I complained, concierge asked me to describe the employees who gave me the wrong info. I think he needs to train his staff.
I don’t usually write reviews but I have to highlight two of the staff (Bradly and Shamit) who were exceptional. As a nursing mom traveling without her baby, I knew I had to pump and was worried about how I would keep my milk cold and within the right temperature during my flight back. Bradly was kind enough to let me freeze my ice packs in the kitchen freezer which was a huge relief (thank you) and Shamit was an amazing bartender who went out of his way to make me a special non-alcoholic drink to celebrate the reason we were in town. Hotel room was large, clean and bed was very comfortable.
All-around very good full-service hotel in Downtown Phoenix. Nice location within walking distance to most everything in the downtown area including Roosevelt Row and CityScape. A few sketchy elements around but felt generally safe walking around at night. Probably the highlight of the hotel is the hotel restaurant. Service and food were excellent. Rooms are starting to look a little dated, but they are spacious and comfortable. Pool is small. Gym is very good though...got in some great workouts here. Most likely would stay here again if in Downtown Phoenix.