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All reviews valet service talking stick cvs pharmacy within walking distance customer service was superb the shower toilet area indoor pool chase field front desk modern rooms a lovely stay full kitchen convention center helpful with directions i highly recommend this hotel oatmeal d backs
Overall, it should be a great hotel. Right at the down town area. Large room including breakfast. Two blocks from the light-rail to the airport. Great view toward south from my room. The reason I took two stars off is the dirty floor in my...More
Date of stay: January 2019
Thank WEN-CHAU L
Response from StephanieR4396, Manager at Residence Inn by Marriott Phoenix DowntownResponded 2 days ago
Thank you so much for staying with us WEN-CHAU L. We appreciate you taking the time to provide us feedback on your recent experience with us. I would like to sincerely apologize for the miscommunication as we not only want to ensure our guests voices...More
Stayed there for three days and all was good. As all reviews noted it is very easy to walk around downtown to various restaurants and stores . Breakfast in the morning was nothing out of the ordinary but the folks working in there were friendly...More
Toni checked us in, she was helpful and explained everything we needed to know. I appreciate the way she elevated the check in experience after such a long exhausting day. We felt very welcomed as Elite members and appreciated for our business. The hotel is...More
The service was quick and the employee ran to grab my car instead of walking like some of the other places I’ve been to. Rene was extremely helpful with loading my bags when I was ready to leave. Much appreciated.
Took 20 minutes to get my room key after we finally got some help. I work for a major airline and they are suppose to have the keys ready and just let us sign in. Then, not only were the keys not ready 3 crew...More
Date of stay: November 2018
Thank Alan S
Response from StephanieR4396, Manager at Residence Inn by Marriott Phoenix DowntownResponded November 12, 2018
We truly appreciate your feedback Alan. We never want to cause an experience like this and want to ensure we correct these issues promptly. We hope you will give us another opportunity the next time you are in the Phoenix area to make this right...More
Experience a one-of-a-kind extended stay hotel in downtown Phoenix, near the convention center, at Residence Inn Phoenix Downtown. Whether you are in Arizona for a short visit or an extended project, you …Morewill love staying in our custom designed Studio Suites with plush furnishings, full kitchens, and free internet. When you’re ready to grab a bite, our dual branded hotel offers the Bistro for dining and cocktails or you can step out and enjoy dozens of downtown dining and entertainment options. Ready to explore? The Valley Metro Light Rail, located steps from the hotel, is ready to take you there or you can walk to a Suns game or concert at Talking Stick Arena, a baseball game at Chase Field, a play at Comerica or Orpheum Theatres, or spend a day with the kids at the Arizona Science Center. Residence Inn by Marriott Phoenix Downtown has something for everyone. Less
Star ratings indicate the general level of features and amenities to expect. They are provided to TripAdvisor by third-party partners such as Expedia and Giata.