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Country Inn & Suites By Carlson, Deer Valley

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#27 of 178 Hotels in Phoenix
Certificate of Excellence
GreenLeadersGold level
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Country Inn & Suites By Carlson, Deer Valley
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366 Reviews from our TripAdvisor Community

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Showing 354: English reviews
Los Angeles, California
Level Contributor
21 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed 1 week ago

from check-in to departure, front desk staff went out of their way to help us with anything we needed, with information, recommendations and even help logging on to the FREE internet! Hot breakfast (including my favorite: oatmeal) was very complete. Pool was delightful. Coffee, cookies and "USA Today" are available 24/7 in the lobby.All-in-all a very pleasant experience!

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank papaell
Gina B, General Manager at Country Inn & Suites By Carlson, Deer Valley, responded to this review

Thank you so much for the great review. We greatly appreciate it. We are so glad you enjoyed your stay with us. We hope to see you again in the near future. Yours in hospitality, Gina Finical General Manager More 

Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

King room suites are always great, fold out sofa in living room can leave a few bruises. Front desk staff is Super 😘 Breakfast Ok. But must say housekeeping staff is the worst I have ever experienced. They scowl at you , don't smile and there's a gal walking up and down the halls listening for pets. This is not... More 

Helpful?
Thank Paul S
Gina B, General Manager at Country Inn & Suites By Carlson, Deer Valley, responded to this review

Paul, I do apologize regarding your stay with us. I will be sure to address the housekeepers regarding they scowling at you. Not sure regarding a gal walking up and down listening for pets. Yours in hospitality, Gina Finical General Manager More 

Level Contributor
23 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 stars Reviewed 2 weeks ago via mobile

Pros: Nice, comfy bed. High-pressured shower. Cons: EVERYTHING in the room is DATED. The only thing new was the shower curtain. Cleanliness, I give it an average. While waiting to be checked in, the front desk supervisor was on the phone, my husband overheard her said to the person on the other line: " I gotta go, I need to... More 

Helpful?
Thank CaliTraveer
Gina B, General Manager at Country Inn & Suites By Carlson, Deer Valley, responded to this review

Thank you for taking the time to reach out and give us your review. I do apologize for the way my Front Desk Supervisor addressed you. I will be sure to get that addressed with her. We will be undergoing renovations soon. Yours in hospitality, Gina Finical General Manager More 

Toronto
Level Contributor
78 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed 2 weeks ago

We did not arrive until after 7 pm and only spent one night. The lobby was welcoming with a lot of wood accents. The room was clean and comfortable. Breakfast included an omelette tortilla, bacon, bagels, pastries and cereal and was very good. Note that on weekends breakfast is not served until 7 am as opposed to 6 am on... More 

Helpful?
Thank travelUSAoften
Gina B, General Manager at Country Inn & Suites By Carlson, Deer Valley, responded to this review

Thank you so much for the great review. We are so glad you enjoyed your stay with us and hope to see you again in the near future. Yours in hospitality, Gina Finical General Manager More 

Phoenix, United States
Level Contributor
5 reviews
5 hotel reviews
2 of 5 stars Reviewed 3 weeks ago

My reservation was made online and it was a suite. ALL my paperwork said suite, but when we checked in the room they gave us was a regular room. When I complained to the front desk they did not seem to care that my paperwork said a suite. They finally switched us to a suite. The room was nice, except... More 

Helpful?
Thank Michele W
Gina B, General Manager at Country Inn & Suites By Carlson, Deer Valley, responded to this review

Michelle, Thank you for your review. I am truly sorry regarding your daughter getting locked in the bathroom. We have rectified that situation now. I am experiencing issues with my hallway a/c's. We are currently working on getting those fixed. Yours in hospitality, Gina Finical General Manager More 

McKinney, Texas
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 stars Reviewed 3 weeks ago

It was centrally located to everywhere we wanted to go. Breakfast was nice, rooms are spacious, but it needs UPDATED bad, our bathtub faucet dripped constantly, we told them and no one fixed it, i guess i was trying to save them water here in the desert. Toilet didn't flush unless you held the handle the whole time. Carpet is... More 

Review collected in partnership with Country Inns & Suites By Carlson

Helpful?
Thank tmartellini
Gina B, General Manager at Country Inn & Suites By Carlson, Deer Valley, responded to this review

Thank you for taking the time to give our hotel your review. I do apologize regarding the condition of the hotel. We will be undergoing renovations soon. We hope you will return again. Yours in hospitality, Gina Finical General Manager More 

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Amenities

Highlights
  • Pool
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Free High Speed Internet ( WiFi )
  • Free Breakfast
  • Room Service
GreenLeadersGold level
About the property
  • Wheelchair access
  • Non-Smoking Hotel
Things to do
  • Pool
  • Fitness Center with Gym / Workout Room
  • Hot Tub
Room types
  • Suites
  • Family Rooms
  • Kitchenette
  • Non-Smoking Rooms
Internet
  • Free High Speed Internet ( WiFi )
  • Free Internet
Services
  • Free Parking
  • Business Center with Internet Access
  • Free Breakfast
  • Meeting Rooms
  • Shuttle Bus Service
  • Room Service
  • Dry Cleaning
  • Laundry Service
  • Banquet Room
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Perfectly located in the Northwest corridor of Phoenix - minutes from several predominate businesses, sports facilities and amazing shopping/dining! ... more   less 

Additional Information about Country Inn & Suites By Carlson, Deer Valley

Address: 20221 N 29th Ave, Phoenix, AZ 85027-3133
Location: United States > Arizona > Central Arizona > Phoenix > Deer Valley
Price Range: $65 - $179 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Country Inn & Suites By Carlson, Deer Valley 2.5*
Number of rooms: 126
Reservation Options:
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Also Known As:
Country Inn & Suites Deer Valley Hotel Phoenix
Country Inn And Suites Deer Valley
Country Inn Phoenix
Country Inn Deer Valley
Phoenix Country Inn
Hotel Style:
#2 Green Hotel in Phoenix
#9 Best Value Hotel in Phoenix
#23 Family Hotel in Phoenix
#24 Romantic Hotel in Phoenix
#30 Business Hotel in Phoenix
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