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Crowne Plaza Phoenix Airport

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4300 E Washington St, Phoenix, AZ 85034-1818
COVID-19 update: See the added health and safety measures this property is taking.Read more
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Traveler (139)
Room & Suite (46)
Dining (13)
Travel safe during COVID-19
What you can expect during your stay
  • All linens sanitized in high-temperature wash
  • Face masks required for guests in public areas
  • Face masks required for staff in public areas
  • Floors marked for social distancing
  • Hand sanitizer available to guests & staff
  • Paid stay-at-home policy for staff with symptoms
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Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.
A note from Crowne Plaza Phoenix Airport
Updated 07/28/20 Safety precautions are provided by the property and are not checked by Tripadvisor for accuracy.

About

#52 of 185 hotels in Phoenix
Location
Cleanliness
Service
Value
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun.
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Full view
Property amenities
Free parking
Free High Speed Internet (WiFi)
Pool
Fitness Center with Gym / Workout Room
Bar / lounge
Pets Allowed ( Dog / Pet Friendly )
Free airport transportation
Business Center with Internet Access
Valet parking
Paid public parking on-site
Wifi
Hot tub
Outdoor pool
Heated pool
Restaurant
Breakfast available
Breakfast buffet
Breakfast in the room
Vending machine
Free shuttle or taxi services
Airport transportation
Shuttle bus service
Conference facilities
Banquet room
Meeting rooms
Fax / photocopying
Spa
Baggage storage
Convenience store
Newspaper
Non-smoking hotel
Shops
ATM on site
24-hour front desk
Express check-in / check-out
Dry cleaning
Laundry service
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Room features
Allergy-free room
Air conditioning
Housekeeping
Room service
Safe
Refrigerator
Flatscreen TV
Room types
Non-smoking rooms
Suites
Good to know
HOTEL CLASS
HOTEL STYLE
Quiet
Business
Languages Spoken
English, Spanish, Italian
844Reviews19Q+A100Room tips
Traveler rating
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Popular mentions
PhillipP wrote a review Apr 2020
Tring, United Kingdom482 contributions233 helpful votes
Located directly across the road from the 44th St/Washington light rail station as well as the SKYT light rail directly connected to the airport terminals, you can’t go wrong with connectivity! You have quick and easy access to the main airport terminals as well as the city centre on public transport. With a car, you are also on the right side of town for access to Tempe and Scottsdale. Checking in was smooth and efficient. The staff were friendly enough and we were in our rooms swiftly. When I walked in my room, the carpet was wet - it smelt clean so I assumed it was previously cleaned but had not fully dried; not a big deal. The room was big and spacious and my request for a room with a view of the airport was confirmed. The high floor also helped. The bathroom had a tub and shower combination with complimentary amenities. Complimentary tea and coffee were also available. The common areas around reception and the bar are nicely decorated with local art and feel very welcoming. Breakfast was served at the Post restaurant. It was okay - there was a decent selection of mostly continental breakfast and a few warm options. It was very limited in special diet options. For breakfast inclusive rates, you get given a small voucher-card at check in that you hand over to the restaurant staff. The staff were pleasant and friendly. All in all, a good stay, by the airport, with easy access to the city and airport itself. I would happily stay here again.
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Date of stay: September 2019Trip type: Traveled with friends
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Mike K wrote a review Apr 2020
West Des Moines, Iowa8 contributions
It was a great stay out was out sightseeing and came across this pic now it's starting to get hot again and my trip is almost over so I want to say so we'll Arizona and I shall return again next year on a different note
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Date of stay: April 2020Trip type: Traveled solo
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Response from Roam59383729483, Manager at Crowne Plaza Phoenix Airport
Responded Apr 24, 2020
Thank you for taking the time to tell us about your experience at Crowne Plaza PHOENIX AIRPORT - PHX. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza. Sincerely, Billy Steadman Director of Operations 602-273-7778
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ThunderCat999 wrote a review Mar 2020
1 contribution
The staff here is the WORST. Do not stay if you want to have a good experience. The security guard was rude and impolite. I wanted to charge my phone in the lobby and he said it was not allowed. Goes to show that they don't care about having human decency.
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Date of stay: March 2020
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Response from IHGService, General Manager at Crowne Plaza Phoenix Airport
Responded Apr 6, 2020
Hello ThunderCat999, Thank you for taking the time to write about your experience and share it with us. With the goals to achieve high-quality standards, deliver guest satisfaction and serve traveler's needs, Crowne Plaza was born. We are proud to be a hotel that is easy to do business with, unfortunately, during your stay, this does not seem to be the case, particularly with the overall quality of service provided by our staff. For this, I would like to apologize that you were not given the standards of hospitality that we expect. We have taken the liberty of providing them your feedback and coaching to ensure that these issues are not repeated. Furthermore, we have sent a private message to gather more information about your experience. On the other hand, we are happy that you loved your spacious room and took full advantage of the accessibility of the property. Thank you for embracing life here in Edinburgh and making us part of it. Despite the experience, we hope that you feel recharged and inspired. after your visit. As we strive to continuously achieve high-quality standards, deliver guest satisfaction and serve traveler's needs, your comments are instrumental and valued. We hope to host your party in the future should you give us another chance to be your hotel of choice. We look forward to hearing from you soon. Hector P Case Manager IHGService
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bree2R wrote a review Mar 2020
Pasco, Washington4 contributions2 helpful votes
Hotel was clean. Staff courteous. However I was here to get some sunshine and the pool area wasn’t too great. A constant smell of sewage kind of ruined it for me. Also the pool area is mostly shaded by the building all day.
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Date of stay: March 2020Trip type: Traveled solo
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Response from FranciscoQuijada, Manager at Crowne Plaza Phoenix Airport
Responded Mar 10, 2020
Bree2R, Thank you for taking the time to provide us with your feedback. It is reviews like these that help us become the best as well as help us keep the property operating smoothly. I will address the issue of the smell with the engineering team so they can investigate what it may have been. We look forward to your next visit. Sincerely, Francisco Quijada Director of Rooms Crowne Plaza Phoenix Airport
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CLoz71 wrote a review Mar 2020
Bakersfield, California139 contributions21 helpful votes
The hotel is in a great location, easy access to the freeways, airport and transit system. Pool and spa area are nice towels are provided for you there, plenty of seating. The Bar isn't big but it is nice, they also offer Starbucks coffee in the morning. Rooms are clean and plenty of space.
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Date of stay: February 2020
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Response from FranciscoQuijada, Manager at Crowne Plaza Phoenix Airport
Responded Mar 11, 2020
Dear CLoz71, Thank you for taking the time to tell us about your experience at Crowne Plaza PHOENIX AIRPORT - PHX. Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future. Again, thank you for choosing Crowne Plaza, and if I can be of assistance to you, please contact me directly at 602-273-7778 or fquijada@hmchospitality.com. Sincerely, Frank Quijada Director of Rooms 602-273-7778 fquijada@hmchospitality.com
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PRICE RANGE
$95 - $254 (Based on Average Rates for a Standard Room)
ALSO KNOWN AS
crowne plaza phoenix airport hotel phoenix, phoenix crowne plaza
FORMERLY KNOWN AS
Phoenix Airport Plaza Hotel
LOCATION
United StatesArizonaCentral ArizonaPhoenixCamelback East
NUMBER OF ROOMS
290
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Frequently Asked Questions about Crowne Plaza Phoenix Airport
Which popular attractions are close to Crowne Plaza Phoenix Airport?
Nearby attractions include Pueblo Grande Museum (0.3 miles), Chinese Cultural Center (0.5 miles), and Phoenix Park 'n Swap (0.6 miles).
What are some of the property amenities at Crowne Plaza Phoenix Airport?
Some of the more popular amenities offered include free wifi, a pool, and an on-site restaurant.
Which room amenities are available at Crowne Plaza Phoenix Airport?
Top room amenities include air conditioning, a flat screen TV, and a refrigerator.
What food & drink options are available at Crowne Plaza Phoenix Airport?
Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay.
Is parking available at Crowne Plaza Phoenix Airport?
Yes, free parking, a parking garage, and paid public parking on-site are available to guests.
What are some restaurants close to Crowne Plaza Phoenix Airport?
Conveniently located restaurants include Ruby Tuesday, Hap's Real Pit Barbecue, and Speedy Street Tacos.
Are there opportunities to exercise at Crowne Plaza Phoenix Airport?
Yes, guests have access to a pool and a fitness center during their stay.
Does Crowne Plaza Phoenix Airport have an airport shuttle?
Yes, Crowne Plaza Phoenix Airport offers an airport shuttle for guests. We recommend calling ahead to confirm details.
Are any cleaning services offered at Crowne Plaza Phoenix Airport?
Yes, dry cleaning and laundry service are offered to guests.
Are pets allowed at Crowne Plaza Phoenix Airport?
Yes, pets are typically allowed, but it's always best to call ahead to confirm.
Does Crowne Plaza Phoenix Airport offer any business services?
Yes, it conveniently offers a business center, meeting rooms, and a banquet room.