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Crowne Plaza Phoenix Airport

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#23 of 173 Hotels in Phoenix
Certificate of Excellence
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Crowne Plaza Phoenix Airport
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642 Reviews from our TripAdvisor Community

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Las Vegas, New Mexico
Reviewed 4 days ago NEW

Stayed here for a 3 day conference - very comfortable beds, friendly staff, nice service. They were able to move us to a room with a better view on our second night with no problems, and were courteous throughout our stay. The restaurant is delicious as well.

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Helpful?
Thank Teslin R
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for your pleasant review of the Crowne Plaza Phoenix Airport. I appreciate your comments about the friendly staff, nice service and delicious food. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

Henderson, Nevada
Reviewed 5 days ago NEW

Updated room and bathroom. There was a refrigeratorr in the room. Bed, pillows, linens were fine. Valet available. Restaurant was handy-not a large menu, but good food. Also has a bar which serves food. We were there for appointments at Mayo Hospital/Clinic. Much better price than hotels near Mayo. Would recommend.

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Thank Kat8128
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for your recommendation. I am happy to read our location worked for your visits to Mayo. I appreciate your comments about the restaurant as well. We hope you can join us on your next trip to Phoenix. Best wishes, Ted Trembath - General Manager

Spokane Valley, Washington
Reviewed 5 days ago NEW

The rooms were clean , and the foot lotion was a bonus. Had dinner in the restaurant and the food was great and service was professional. Another first was being offered water to go after finishing eating .

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Thank aytondc
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your review of the Crowne Plaza Phoenix Airport Hotel. I am pleased to hear you enjoyed your stay and dinner with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

Kennewick, Washington
Reviewed 5 days ago NEW

Beautiful re-model, was there two years ago while under construction, what an improvement. Very clean room and real nice beds. The food, like anything else in that area was very costly. Hotel is really out of the beaten path for any thing, but the tram system is right out side the front door. Uber is available at all times.

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Thank mddennis2
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your review of our hotel. I am pleased to hear you enjoyed your stay. Thanks for mentioning the re-model of a few years back. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

San Diego, California
Reviewed 6 days ago NEWvia mobile

Flight was cancelled so I grabbed the closest hotel to the airport. Typical room. Decent bed. Modern look. Desk is situated next to the heater/cooler so it blows on your if you are working at the desk. Wash the mugs before using them; saw stains and gunk on the bottom of the cup. Circle K and Ruby Tuesdays across the...

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Thank ljng2016
NY
Reviewed 6 days ago NEW

The Cowne near Phoenix Airport seems worn and in desperate need of attention. One elevator was working at 6:30 a.m. when several of us waited for quite a while for the elevator to reach the 10th floor. This is a bit scary. One computer was working in the "business Center". The other one was switched off, had no mouse attached...

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Thank ProfEric
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for bringing this to our attention. We apologize for the inconveniences you faced during your stay with the elevators and business center, as that is not up to our normal standards. We will share your feedback with our staff and make the necessary changes. We hope you choose to stay with us again, so we can show you...

Reviewed 1 week ago NEW

I have stayed at this property every February for five years for a trade show. It is convenient and economical to ride the light rail just outside the hotel into downtown Phoenix. This property underwent renovations probably two years ago so it is new and inviting. I also wish other properties would invest in their exercise room like this has.

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Thank Will W
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your great review of the Crowne Plaza Phoenix Airport. I am pleased to hear you enjoy your stay with us each year during your conference. Thanks for the comments regarding our fitness center, we value your feedback. We hope you can come back for leisure at some future date or see you back next February....

Newberg, Oregon
Reviewed 1 week ago NEW

We were vacationing on a Holiday Inn Resort Promotion and were told this facility was an up-grade from the Scottsdale resort and were charged an additional $177.00 for this upgrade. Clearly that was not the case. I guess we made some incorrect assumptions and therefore had some unrealistic expectations. When we entered the room and went to open the blinds,...

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Thank jgbonham
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for your comments. We apologize that your recent stay did not meet expectations. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, Ted Trembath...

Reviewed 1 week ago NEWvia mobile

I stayed at the Crowne Plaza on my way to Sedona for an overnight stay. I arrived in the evening and was happily greeted by the attentive front desk clerk. My room was very clean and the beds are comfortable. The gym has nice well maintained equipment and is clean which allowed me to get my usual workout completed. The...

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Thank Diane P
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thanks for choosing the Crowne Plaza Phoenix Airport and for sharing your experience. I hope you can join us again to enjoy all the amenities. See you soon1 Best wishes, Ted Trembath- General Manager

Michigan
Reviewed 1 week ago

Although we only stayed one night, it was a perfect spot near the airport with both a shuttle and the tram. Staff was extremely helpful. Easy to reach Scottsdale and the Desert Botanical Garden - did both and glad we did.

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1Thank JeanneMichigan
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for your review of the Crowne Plaza Phoenix Airport. I am pleased to hear you enjoyed our location and friendly team. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely, Ted Trembath - General Manager

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Free Parking
  • Bar/Lounge
About the property
  • Wheelchair access
  • Non-Smoking Hotel
  • Pets Allowed ( Dog / Pet Friendly )
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
In your room
  • Air Conditioning
  • Refrigerator in room
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Public Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Free Parking
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Multilingual Staff
  • Conference Facilities
  • Dry Cleaning
  • Laundry Service
  • Self-Serve Laundry
  • Breakfast Available
Official Description (provided by the hotel)
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun. ... more   less 

Additional Information about Crowne Plaza Phoenix Airport

Address: 4300 E Washington St, Phoenix, AZ 85034-1818 (Formerly Phoenix Airport Plaza Hotel)
Location: United States > Arizona > Central Arizona > Phoenix
Price Range: $146 - $340 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Phoenix Airport 4*
Number of rooms: 290
Reservation Options:
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Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Hotel Style:
#11 Luxury Hotel in Phoenix
#24 Family Hotel in Phoenix
#30 Romantic Hotel in Phoenix
#46 Business Hotel in Phoenix
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Questions & Answers

Here's what travelers have asked, with answers from Crowne Plaza Phoenix Airport staff and other travelers.
12 questions
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Questions? Get answers from Crowne Plaza Phoenix Airport staff and past guests.
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Typical questions asked:
  • Can tickets for local attractions be purchased at the front desk?
  • Do you have to pay extra for a mini-fridge?
  • At what time does the pool open each day?

See which rooms travelers prefer

“Ask for a room not facing the parking garage ”
 of 5 bubbles , 4 days ago | Read review
“request a lower floor room because of the shower water pressure. My room was on the top floor (10th),”
 of 5 bubbles mddennis2, 5 days ago | Read review
“We had a beautiful view on the top floor. ”
 of 5 bubbles JEH65, 1 week ago | Read review
“Wallpaper was peeling in the bathroom.Wifi was intermittent.Bed was comfortable and location was great for early flights out of Phoenix.”
 of 5 bubbles estherra, 2 weeks ago | Read review
“The higher floors are the best.”
 of 5 bubbles Johnsotr, 2 weeks ago | Read review
5 of 5
Questions? Get answers from hotel staff and past guests. Ask a question