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Crowne Plaza Phoenix Airport

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#22 of 178 Hotels in Phoenix
Certificate of Excellence
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Crowne Plaza Phoenix Airport
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475 Reviews from our TripAdvisor Community

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Showing 460: English reviews
1 review
5 of 5 stars Reviewed 2 days ago NEW via mobile

I came here for a conference and stayed for three days. The hotel is well renovated and has a modern feel to it. My only complaint are the elevators are a bit tricky and sometimes slow. I ate in the bar most of the days I was there. Food and service were great! The young lady knew my order after... More 

Helpful?
Thank Betty F
Dallas, Texas
Level Contributor
79 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Usually have a great experience at Crowne. This trip the service was just off. The wifi asked to rate the service and we will fix it. Let them know that more towels would be nice. This was done a couple of times as well as calling down and specifying exactly what we needed and they couldn't get that right either.... More 

Review collected in partnership with this hotel

Helpful?
Thank Jace J
2 reviews
5 of 5 stars Reviewed 3 days ago NEW

Dejan at the front desk was so gracious, as he faced my exhausted family who had gone to the wrong hotel. He helped them get to where they were supposed to be and even printed out their lost itinerary for me! Really nice customer service--plenty of "next time" stays for this place, especially if Dejan's service level is the standard... More 

Helpful?
Thank Lisa C
arizona
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed 3 days ago NEW via mobile

I stayed with my family to facilitate an early morning flight. The Crown Plaza was easy to find, and conveniently located right off of the freeways to anywhere. The hotel has been recently redone is very clean and secure feeling. My toddler loved the pool. All of the staff were very friendly, with the awesome bartender saving the day by... More 

Helpful?
Thank Bjsandes
Chicago, Illinois
1 review
4 of 5 stars Reviewed 3 days ago NEW

Very clean. Nice staff. They put me on the quiet floor because I got in late, but I could still hear neighbor up at 6:00 am. Walls were thin. They had some extra aromatherapy samples in the room that were real nice. Bed very comfortable would stay there again (with ear plugs)

Review collected in partnership with this hotel

Helpful?
Thank 823robint
Guam, Mariana Islands
1 review
5 of 5 stars Reviewed 4 days ago NEW

The Staff and Management were very helpful and John Mendes the Manager was excellent. The food was awesome at the hotel restaurant. Room was clean. Location was convenient and with the 24/7 shuttle to the airport, it made it easier on us.

Review collected in partnership with this hotel

Helpful?
Thank 66van
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Wow - thanks for your excellent comments and I will pass them on to the team including John. I hope you can visit us again soon! Best wishes, Ted Trembath - General Manager More 

Henderson, Nevada
2 reviews
5 of 5 stars Reviewed 4 days ago NEW

Besides the ease of getting from one place to another around Phoenix, this modern clean hotel gave us excellent service, and a beautiful room with all its amenities. Valet parking was easy and secure. Restaurant needs to improve their breakfast buffet (food was cold).

Review collected in partnership with this hotel

Helpful?
Thank 936walters
Sisters, Oregon, United States
Level Contributor
4 reviews
4 hotel reviews
5 of 5 stars Reviewed 4 days ago NEW

We made last minute reservations through United at the Crowne Plaza. We received a very low price that worried us a bit....but no need for worry! Very lovely hotel. Free transportation to and from airport. Very nice staff. Comfortable bed and room. Nice bar in the evening becomes Starbucks in the morning! VERY nice place and we definitely would stay... More 

Review collected in partnership with this hotel

Helpful?
Thank Kerry Z
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you so much for sharing your comments about the value you found during your recent stay at the Crowne Plaza Phoenix Airport. I am pleased to hear you enjoyed your stay including a comfortable bed and bar that turns into a Starbucks in the morning. It is something that other travelers will like to hear, so we value your... More 

Wind Lake, Wisconsin
1 review
4 of 5 stars Reviewed 4 days ago NEW

We were visiting family and stayed at the Crowne Royal for a short 12 hours. The staff was extremely nice and accommodating. Room was clean and inviting. Only bad thing to say is I wish we could have stayed longer. We would definitely stay again. Jessica from WI.

Review collected in partnership with this hotel

Helpful?
Thank jlchirafisi
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Come on back to visit us soon Jessica! Thanks for sharing. Best wishes, Ted Trembath - General Manager More 

Yardley, Pennsylvania
1 review
3 of 5 stars Reviewed 4 days ago NEW

The hotel was nice enough, furniture new and the place clean. Our first room had issues with the wifi and tv. When we called the desk, they sent a two-person crew to help. Turns out, the TV needs to be set to HDMI 1 with the one remote first. An odd method, with no instructions given, but it was a... More 

Review collected in partnership with this hotel

Helpful?
Thank jenbV2530AT
Ted T, General Manager at Crowne Plaza Phoenix Airport, responded to this review

Thank you for sharing your experience from your recent stay. I apologize that a few situations did not meet expectations. I am pleased to hear that our attentive team responded well for each of your issues and we will continue to improve our service offerings through feedback like yours. We look forward to your return trip so we can provide... More 

Questions? Get answers from hotel staff and past guests. Ask a question

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Amenities

Highlights
  • Free High Speed Internet ( WiFi )
  • Pool
  • Restaurant
  • Room Service
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Free Parking
About the property
  • Wheelchair access
  • Pets Allowed ( Dog / Pet Friendly )
  • Non-Smoking Hotel
Food & drink at the hotel
Things to do
  • Pool
  • Restaurant
  • Fitness Center with Gym / Workout Room
  • Bar/Lounge
  • Hot Tub
Room types
  • Suites
  • Non-Smoking Rooms
  • Family Rooms
Internet
  • Free Internet
  • Free High Speed Internet ( WiFi )
  • Paid Wifi
Services
  • Room Service
  • Business Center with Internet Access
  • Shuttle Bus Service
  • Airport Transportation
  • Meeting Rooms
  • Banquet Room
  • Conference Facilities
  • Free Parking
  • Dry Cleaning
  • Laundry Service
  • Concierge
  • Multilingual Staff
  • Self-Serve Laundry
Official Description (provided by the hotel)
Conveniently located within minutes of the Phoenix Sky Harbor Airport, the Crowne Plaza Phoenix Airport is the only hotel with a stop on the city's METRO light rail line creating easy access to all that Phoenix and Tempe have to offer. With free wireless high speed Internet and free airport shuttle service, this full service hotel has everything needed for a relaxing, hassle-free stay in the sun. ... more   less 

Additional Information about Crowne Plaza Phoenix Airport

Address: 4300 E Washington St, Phoenix, AZ 85034-1818 (Formerly Phoenix Airport Plaza Hotel)
Location: United States > Arizona > Central Arizona > Phoenix
Price Range: $111 - $222 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Phoenix Airport 4*
Number of rooms: 290
Reservation Options:
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Also Known As:
Crowne Plaza Phoenix Airport Hotel Phoenix
Phoenix Crowne Plaza
Hotel Style:
#9 Luxury Hotel in Phoenix
#24 Family Hotel in Phoenix
#30 Romantic Hotel in Phoenix
#46 Business Hotel in Phoenix
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