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Extended Stay America - Phoenix - Deer Valley

Traveler (12)
Room & Suite (10)
Dining (3)
  • Excellent29%
  • Very good11%
  • Average10%
  • Poor18%
  • Terrible32%
Travelers talk about
“oatmeal”(2 reviews)
Free Wifi
Free Parking
Non-Smoking Hotel
Wheelchair access
Self-Serve Laundry
2 Star Hotel
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Apr 1Apr 2
1 room, 2 adults, 0 children
Standard Room
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Reviews (88)
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All reviewshome away from homerooms were cleanoatmealkitchenettetoasterpropertytarget
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11 - 15 of 88 reviews
Reviewed June 25, 2017

The staff here was and is phenomenal and I would Ike to publicly thank them for the concern and compassion for my children and I have just suffered a very traumatic event in our lives and so appreciate the compassion Thank you so much😘❤️More

Review collected in partnership with Extended Stay
Thank 750tabithat
Response from 00esa, General Manager at Extended Stay America - Phoenix - Deer ValleyResponded June 28, 2017

It was a pleasure to read the fantastic review of Extended Stay America - Phoenix - Deer Valley. We strive to provide our guests outstanding hospitality, and your compliments serve as encouragement to all of us. We hope to be your and your family’s hotel...More

Reviewed April 7, 2017

We booked Extended Stay located at Deer Valley, Phoenix. Surprisingly, we were told that there is no housekeeping and if we need new towels we have to exchange it at the counter or reception area. The room is dirty and the toilet stinks. The sink...More

Thank Cadillac1748
Response from 00esa, General Manager at Extended Stay America - Phoenix - Deer ValleyResponded April 8, 2017

Thank you for sharing your experience with us. We are sorry to read our services and amenities were not to your expectations. To provide a more home-like experience for our guests, we provide housekeeping services on a weekly basis, however, this service is available upon...More

Reviewed March 31, 2017 via mobile

We booked this hotel on Expedia prior to seeing all the negative reviews. We were unable to cancel and get a refund. I was amazed at the lack items that usually come with your room. No shampoo. No hair dryer. Had to request a roll...More

Thank kstrand
Response from 00esa, General Manager at Extended Stay America - Phoenix - Deer ValleyResponded April 1, 2017

Thank you for sharing a feedback about your stay. We apologize for any miscommunication regarding our in-suite amenities. Our guests often bring their personal items from home to use in their suite, so that’s why our amenities are available upon request at the front desk...More

Reviewed March 27, 2017

No supplies in room, you had to order dishes, cutlery, cups, etc. No coffee pot or hair dryer. No TV guide and few channels. Two small, poorly stuffed pillows per bed. No blanket, just sheets and a cover. No dirty clothes bag. A one squeeze...More

Thank reb00000
Response from 00esa, General Manager at Extended Stay America - Phoenix - Deer ValleyResponded March 28, 2017

I am sorry you experienced so many difficulties during your stay with us. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your comments in regard to your room and our breakfast offerings has been...More

Reviewed February 23, 2017

If you choose to stay here because of budget , make sure to ask for 3rd floor room, maybe then the noise wouldn't be so bad. It must be faulty design in plumbing. Don't expect much from the grab and go breakfast, granola bars and...More

Thank wkramos8
Response from Manager_11525, Manager at Extended Stay America - Phoenix - Deer ValleyResponded March 9, 2017

Your review for our hotel was recently brought to my attention. The service level you described is unacceptable, and I sincerely apologize for your experience. As this hotel’s manager, I can assure you that I have taking steps to ensure your experience is not repeated....More

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Top amenities
Free Parking
Free High Speed Internet ( WiFi )
Hotel Amenities
Free Parking
Self-Serve Laundry
Room amenities
Price range
$79 - $244 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
Price range
$79 - $244 (Based on Average Rates for a Standard Room)
Hotel class
Room types
Kitchenette, Non-Smoking Rooms, Suites
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Traveler (12)
Room & Suite (10)
Dining (3)
Questions & Answers
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Room Tips
"Our room is noisy"
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"Find a different property. For the price it was a total ripoff. Not like other Extended Stay Hotels we have..."
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"Try for top floor."
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"Use hotwire if you dare."
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